Andrew Grant reviews

★★★★★ 5/5

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Mad House sale

Excellent team, under Stuart Bass, who worked extremely hard ( over a 15 month period through difficult circumstances caused by our buyers!) Andrew grant were very professional and finally achieved the sale that we had hoped for. .Matt Kent who was the agent who dealt with both our sale & purchase worked his "socks off" and my wife and I cannot praise him enough, well done Matt. I would definitely recommend Andrew Grant, Malvern Branch, Estate Agents for both selling & buying property through them.

Donald · 7 December 2017

★★★★★ 5/5

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An Agency for those with 'old fashioned values'

Andrew Grant, in particular Stuart Bass, put a human perspective on what turned out to be the most traumatic of times for us. Our property was a Probate sale, and with that came the whole spectrum of bereavement emotions that made the dismantling of our family home extremely taxing. Stuart was considerate and supportive. The fact that the initial chain collapsed, due to problems further down the line, only prolonged the stress and it was some time before the last offer eventually reached Completion. Now that it is over, I can say that Stuart acted in the most gentlemanly fashion - unlike some of the other agents we met - over what turned out to be a very long period of time. At my time of life - and I am sure there must be so many people of my age who like me, enter the world of Estate Agents. For us, this moment is crucial and is often about providing for the last part of our lives. Unlike younger folk who have the potential of future earnings, if it goes wrong, the situation is un-retrievable. My generation has a legacy of the old-fashioned principles; that of kindness, a straightforward approach and decency, only to find that these values no longer seem to apply to the practice of so many Estate Agents. However, I can personally testify to Stuart Bass being an exception to this trend and would therefore recommend Andrew Grant (Malvern) to all..

Stephanie · 3 November 2017

★★★★★ 5/5

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Letting Agent to Sales Agent

The team in Malvern were very efficient when managing our property in the rental market. Once we had decided to sell they were persistent in their pursuit of a buyer and then managed all the details involving us as required. They kept us informed of what was happening but did not overload us with detail. A very professional and customer focused team. Thank you

Sally · 18 April 2017

★★★★★ 5/5

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Unfortunately we couldn’t go through with our purchase due to finances but, we were given a professional and personable service with a smile right the way through. I’d like to say a special thank you to Hannah Fisher who worked tirelessly for us and made us feel very looked after.

Alex · 2 May 2018

★★★★★ 5/5

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Matthew brought a smile to my face during a very stressful time

Matthew from Andrew Grant Malvern was great the whole way through the process. He was the only person who bothered to ring up on our 'completion day' to make sure we were okay as he hadn't heard anything and therefore hadn't been able to give us the keys.. We ended up homeless for the night with no where to go but Matthew and the team managed to bring a smile to my face during the most stressful 24 hours I have ever had and for that, I am very grateful!

Charlotte · 27 July 2016

★★★★★ 2/5

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Poor service.

Andrew Grant Estate Agents were very poor in the service that they provided in the purchase of our new property. They did not seem to know what was going on as it was with the Receiver. In the end, we just had to abandon Andrew Grants and go straight to the Savills, the Receiver. As we purchase property often through business, we deal with many of estate agents in and around Malvern and Ledbury who know us as easy going buyers so it was particularly disappointing to get such service.

Chris · 16 February 2016

★★★★★ 1/5

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I want everyone to look at these PHOTOGRAPHS I’ve attached to this post. This is our flat that we rent from Andrew Grant. Our flat is severely infested with dangerous black mould. I have a 6-month PREGNANT fiancée! Her doctor and midwife have informed us that it’s not safe for her or the baby to be exposed to mould spores. We have both developed severe coughs. After we’ve made numerous complaints over the months, our property manager and landlord have REFUSED to do anything and even blamed us for not keeping the heating on! Our heating is always on and we pay huge heating bills, as we can prove. I’m of course in contact with the relevant authorities over this as this flat is not safe to live in. I will also be contacting the Local Newspaper as the public need to know about this agency! I’m basically paying to live in a property that is hurting my health, my fiancée’s and my unborn child’s. The public have a right to know that Andrew Grant have no regard for their tenants and are purely concerned with grabbing their money. Simply, they’re Scammers. We’re a young couple, this is our first place we’ve lived in together and we feel like we’ve been bullied throughout our entire tenancy. No one should have to live in conditions like these, (see photos). Stay away from this scam agency.

Richard · 13 December 2018

★★★★★ 5/5

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Fast House sale with excellent service

Having had difficulty in selling my property in Malvern Wells I chose Andrew Grant to re-market the property for me. They were thorough in their preparation of marketing media, confident in their ability to sell the property and were very enthusiastic, As the property was empty, it was important that the agents' representatives who took client viewings were experienced and motivated and Sarah Hempstock (Sales Valuer) ensured me that this was the case and convinced me to use Andrew Grant. Within a month or so the property was sold subject to contract.

Reeves · 21 September 2016

★★★★★ 3/5

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A professional organisation whose service to customers is let down by poor attention to detail

At the start of the letting process a for sale sign was erected at the property when it should have displayed to let. In addition the marketing information was released with a selection of poor interior photographs despite the fact that we had rejected the draft details that were forwarded to us for approval. It was regrettable that our tenant was refused the keys to the property on the morning that they were due to take possession due to an oversight by Andrew Grant personnel failing to identify the need or otherwise for a carbon monoxide alarm.

David · 15 September 2016

★★★★★ 5/5

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1st class service-the malvern team gave our sale 100% effort-

Matt/Stewart /Hannah (due to problems at bottom of chain) had to work extremely hard over a lengthy period to realise our sale--kept us fully informed and were true professionals throughout --

William · 4 December 2017

★★★★★ 1/5

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Awful! Do not bother with these guys if you are a landlord. Our property was left in a complete shambles after the badly selected tenants were finally evicted. I would have thought a property agent would at least look out for your asset, and ensure the tenancy agreement was complied with, but not Andrew Grant. It would also be good if they could be honest about what services are actually included for the over-priced fees.

Natalie · 3 August 2015

★★★★★ 5/5

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Best available local Estate Agent

Excellent initial contact for valuation & description of complete Services offered. We were professionally advised as to Guide Price, also the viewing service was realistic & suited our own needs. The Presentation of the house details, especially the photographs, were of a high standard. We were kept up-to-date with viewing appointments and advised clearly of realistic offers. An excellent service was offered throughout the selling period.

Alistair · 14 November 2017

★★★★★ 5/5

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Buyers Review

I have just completed on a new property and have found Andrew Grant staff to be very helpful, personable and polite. Next steps were clearly explained and the sale went through smoothly and stress free. They gave me great advice in terms of contacting a mortgage broker and appointing a conveyancer and surveyor. All concerned were extremely professional and efficient.

Elisabeth · 25 October 2016

★★★★★ 5/5

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We recently sold our home through Andrew Grant and were really impressed with the team who provided support the whole way through. They kept us updated and managed all the to-ing and fro-ing with the conveyancers which would have been really stressful if we’d had to do that on our own. Thanks ??

Paul · 14 October 2018

★★★★★ 5/5

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Professional team

My wife & I were very impressed with Andrew Grant who made every effort to ensure our purchase went through as quickly as possible. From the very first viewing the agent made the extra effort to wait until my wife could get back from work. The sales team were very professional, helpful and friendly and kept us constantly informed of progress. They made the purchase happen in extra quick time from viewing to handover in just one month. Would highly recommend them to anyone looking for a quality service in Malvern.

Alexander · 26 July 2016

★★★★★ 5/5

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Excellent service

We had a characterful Victorian property to sell. We knew that the size and location of the house would limit our market. We were very pleased with the way that the marketing was managed. Especial praise for the sales person at the Malvern Office and to the viewing / vistor manager on site. Both worked very professionally to secure a sale. As with many houses in this area of Malvern, it took some time to sell. Over a year of efforts brought a successful conclusion to our task.

Martin · 16 February 2016

★★★★★ 1/5

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Ways you can improve. 1) Stick to promoting properties you are selling on your Facebook page rather than pumpkins and medieval fayres. We should not have to ask you to promote our property. 2) Put adverts in your windows rather than display screens. No-one is going to stand around for 10 mins outside your window just to see what come up on the screen. They want to quickly scan what you have for sale.

Neil · 4 November 2019

★★★★★ 5/5

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Outstanding Service!

My partner and I were extremely impressed with the service provided by Andrew Grant Malvern. As first-time buyers, we were completely new to the property market and we were so grateful that Andrew Grant were supportive and informative throughout the whole transaction. From showing us around our first house to handing us the keys upon completion, they provided outstanding service with a smile. And now my partner and I can enjoy our very own little home together!!

Lisa · 5 July 2016

★★★★★ 1/5

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Since our house went on the market before Christmas I get phone calls and about 3 letters a week, please stop harassing me!! If I want to use your services (which I don't) I will contact you!

Sally · 23 January 2019

★★★★★ 5/5

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Brilliant, top quality service. The photos taken of our property looked incredible and the efficiency of the team helped us sell our house within 10 days of being on the market! Would highly recommend.

Matthew · 5 November 2019

★★★★★ 5/5

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Highly Recommend

Can't recommended Andrew Grant enough. Everyone was very helpful and efficient and I was really impressed with the service I received. Extremely friendly team of people.

Amelia · 21 February 2017

★★★★★ 5/5

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Very efficient and friendly service

The agents were very helpful in relation to my sale. Regular checks were made by the agents on my empty property and I recieved reports..

Anthony · 21 March 2017

★★★★★ 5/5

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As an Andrew Grant tenant of the last 12 months, Property Management (Chloe D in particular) have been fantastic. The inspection clerks give you plenty of notice as to when they want to inspect and are very understanding if you can't make the appointment. I would definitely rent with Andrew Grant again in the future.

Clo · 7 April 2018

★★★★★ 5/5

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Friendly prompt service A++++

Customer service has been excellent for me the staff are very friendly and look to solve a problem as efficiently and quick as possible. They never seem to ignore or divert a problem and will make sure you are as happy as you can be with the property you live in.

Matthew · 10 March 2018