Andrew Grant Malvern reviews from landlords

3.0

★★★★★

1 review from landlords · all 39 reviews

17 Worcester Road, Malvern, Worcestershire, WR14 4QY

1 review of Andrew Grant's Malvern office come from landlords, rated 3.0 out of 5 on average. We know the reviewer is one of the landlords when they told us, ticked it on the review form, or the review says so.

Reviews from landlords

1 review from landlords, from every platform, shown as written. First names only.

3/5

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Landlord

A professional organisation whose service to customers is let down by poor attention to detail

At the start of the letting process a for sale sign was erected at the property when it should have displayed to let. In addition the marketing information was released with a selection of poor interior photographs despite the fact that we had rejected the draft details that were forwarded to us for approval. It was regrettable that our tenant was refused the keys to the property on the morning that they were due to take possession due to an oversight by Andrew Grant personnel failing to identify the need or otherwise for a carbon monoxide alarm.

David · 15 September 2016

Agent replied · 22 September 2016

Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued efforts to improve our service. We are very sorry to hear that the level of service provided has fallen short of our usual high standard and we would respectfully request the opportunity to discuss this with you and endeavour to rectify the matter in as timely a manner as possible. Please contact us on 01684 563136, or email malvern@andrew-grant.co.uk Kind regards, Andrew Grant Customer Support Team.

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1 review from landlords, rated 3.0 out of 5 on average. For example, David wrote: "At the start of the letting process a for sale sign was erected at the property when it should have displayed to let. In addition the marketing information was ..."

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The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.

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