Andrew Grant reviews from buyers

★★★★★ 5/5

View Agents

Friendly and professional. By far the best in the area

Having looked for the right property on and off for around 2 years, we had as you can imagine, met and dealt with a fair few different agents in the area. We eventually ended up finding a property with Andrew Grant and bothJessica and Chloe could not have been more helpful. Throughout the whole process from viewing to completion, it was a real breath of fresh air dealing with an agent that was friendly, highly efficient and genuinely had our interests at heart. I cannot recommend Andrew Grant in Pershore enough!

Lee · 22 January 2018 · Andrew Grant

★★★★★ 4/5

View Agents

Helpful and Efficient

Rating only, no written review.

Clare · 18 December 2017 · Andrew Grant

★★★★★ 1/5

View Agents

Terrible service - ruined our first house experience

Terrible service - we were mis sold our house and told there was no chain but 5 weeks in we found out that actually there was! Poor communication and they ruined the day of completion with a rude phone call from the estate agent when we had a problem with the home we moved into. When we actually picked up the keys we weren't asked for ID or wished well with our move - very cold experience - have warned all family and friends to stay away.

Luke · 4 December 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Calm, friendly, plesant and a;ways on the ball

Jessica Holley has battled against solicitors who are often not up to speed with the transactions required in todays market. She has pushed for the completion of the sale and has met delay after delay. Jessica has always kept us informed as to the latest situation.

David · 3 December 2017 · Andrew Grant

★★★★★ 1/5

View Agents

Really let down customer

After deciding to move away from my bristol to what I thought would be a happy life in the Cotswolds with my young daughter , I am currently forced to live in a b&b after completing on a property this Monday through andrew grant. I've been greeted with no hot water or heating and now found out today that I have a completely condemed boiler and an unsafe environment for my daughter . An error message was pointed out to TWO andrew grant employees verbally and on e mail prior to completing and asked them to get it looked at . This was never done and they are now trying to not take any responsibility for this huge lack of professionalism and potential risk I've placed my family in . This dream move is now a nightmare and I cannot believe ethically accompany of this size will not rectify their mistakes . Certainly not a company I would recommend . In my many many years of purchasing , this has got to be the worst experience I've ever had .

Elizabeth · 23 November 2017 · Andrew Grant Country Homes

★★★★★ 1/5

View Agents

Dishonest and unethical

An excellent example of good old fashioned slimy estate agents, thankfully a dying breed now. Push their 'modern auction', which is actually just a way of tripling their fees. One particular agent lied to the vendor's solicitor, saying I had pulled out of a purchase when in fact I had refused to accept their change of sale type and demand of £5000 to proceed. I asked twice on the phone what this payment was, and he pretended not to know. Claimed that the massively increased agent's fee hadn't affected his advice to the vendor. Needless to say, their completion was held up as their next buyer took much longer than we did to exchange contracts, and I bet they didn't pay as much either! Only winners were Andrew Grant. Go elsewhere if you want an honest agent. I would expect the same empty response as you've put on my Google review; you can ask the vendor's solicitor why they told my solicitor they thought I'd pulled out, and then ask Duncan Saunders why he has failed to respond to my request for him to deny that he said this. I find it hard to see sincerity in your offer to discuss, as you have my contact details. You obviously don't intend to do anything about this, just weak public platitudes in response to a negative review.

Chris · 19 November 2017 · Andrew Grant Country Homes

★★★★★ 4/5

View Agents

I felt listened to

Nick was my main point of contact and I would call regularly chasing for updates and never felt that I was ‘putting him out’. He was polite and friendly and always kept me up to date promptly. Thank you, Nick!

Debbie · 13 November 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Excellent follow up & execution.

In the purchase of Woodside via Andrew Grant (Jenny), they were more than supportive when pushing the completion over the finish line. Going above and beyond to give a seamless purchase/sale. Just what you need when buying a property. Many Thanks Paul & Patrycja Hand

Paul · 29 September 2017 · Andrew Grant

★★★★★ 2/5

View Agents

Did not provide essential documents as promised.

They agreed as part of the purchase agreement to provide drawings against the planning permission, by obtaining these from the Vendor. Stating this would not be an issue. Chasing this on numerous occasions over several months, the drawings were never provided, even though promised every time they were chased. The result of this causing us delays & additional costs in trying to get around the problem this created, when attempting to start the building works against the planning permission (with no full technical drawings provided as promised).

Debbie · 13 September 2017 · Andrew Grant Country Homes

★★★★★ 2/5

View Agents

Most staff were quite rude and abrupt

Although one member of staff was extremely accommodating and helpful, going above and beyond, there were others who were just plain rude! When we went into Andrew Grant's in Ludlow, there was one particular member of staff who was very 'snooty' and really gave us the impression that she could not be bothered to speak to us. Upon completion and collection of the keys, the office was busy, I was abruptly told to take a seat (by said member of staff) and another staff member gestered to other customers who walked in that she could not help them because she was doing something on the computer! That's pretty poor service in my opinion. Also, as a very excited buyer, I experienced a serious anti-climax when I collected my keys. It was a time for celebration. The lady who dealt with me was polite enough but really it was very disappointing! We had just spent £281,000!

Jo · 12 September 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Great Service

I walked into the Pershore office a few months ago and came across Jessica who was very helpful. She put me in touch with a company who had helped me sort out my mortgage, she was very helpful in explaining the sales process, especially with being a first time buyer.

Anonymous · 31 August 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Helpful, friendly and informative

Really positive experience with all the staff we have interacted with - 3 in total - Georgina, Lara and I don't remember the third lady's name - apologies! From the get go, Georgina was really helpful in establishing our needs and preferences and then arranging our viewing and second viewing for the property which we now have an offer accepted on. All the staff have been very friendly and helpful and have been very informative which was really helpful to us as first time buyers. Thank you to all the team.

Amy · 25 August 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Our purchase made easy

After debating too buy a property rather than rent again, we took the plunge and did!! Lara and Georgina were spot on and helped us from start to completion! I would highly recommend buying a house through Andrew Grant in Droitwich

Sara · 16 August 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Shelley Wootton and team

We recently brought a house in Inkberrow through Andrew Grant's in Redditch. Shelley and her team gave us as buyers an outstanding service.. They explained all steps of the buying process in clear detail that we understood. Shelley and her team responded to every question we had during the buying process. They also replied to every email and phone call promptly. In our view Shelley and her team are a group of professional staff that any buyer could trust. Next time we buy and sell a house we will certainly consider using Andrew Grant as our Estate Agent. Thank you, Brendan and Lisa.

Brendan · 15 August 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Great service

When looking to buy my first home, I received great service and sound advice from Lara, she really put my mind at ease about the process. Great communication and I would not hesitate in recommending Lara and Andrew Grant Droitwich

Emily · 10 August 2017 · Andrew Grant

★★★★★ 5/5

View Agents

House move, amazing service, brilliant staff, extremely helpful

Hi, I would just like to say that I would highly recommend Andrew grant estate agents Redditch. I purchased a property through them, I was moving on my own & their help was amazing, I was dealing with a lady called Shelly wootton. This lady was incredibly helpful, nothing was to much trouble , she was always there whenever I needed questions answering, when I felt stressed she was always there reassuring me, this lady is a true credit to your company, I would definitely recommend Andrew grant & Shelly to anyone that is thinking of moving. Kind regards Julie white

Julie · 5 August 2017 · Andrew Grant

★★★★★ 4/5

View Agents

Professional and supportive

I found my agent any Andrew Grant very professional, efficient and supportive all through the process of my purchase. I felt he was looking after my best interest as well as the seller. Will always recommend them.

Rania · 1 August 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Excellent service

Brogan was always friendly and managed to accommodate us whenever we wanted to view a house. She always turned up on time when we viewed a house and was able to answer all our questions. We were never rushed and we were allowed to take as much time as we needed. This made the stressful time of buying a house much easier, Thank you.

Jill · 28 July 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Excellent Service

We recently purchased a repossession property through Andrew Grant in Pershore. The whole process took 11 weeks from offer acceptance to completion with the property needing to remain on the market for the majority of that time. The team at Andrew Grant, and in particular Jessica Holley, worked tirelessly to move the purchase forward, despite numerous delays by the sellers in possession. Jessica's positive and tenacious attitude in the face of constant setbacks really helped us to stay the course and we cannot thank her enough.

David · 26 July 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Friendly, professional service

This has been our first experience dealing with the staff at Andrew Grant Pershore and we cannot fault them. We are currently purchasing a property on their books and they have gone out of their way to help us. Ok....some might say that it is their interest to assist potential purchasers but we have dealt with quite a few estate agencies in our house search (including one very iffy one in Evesham!) and the staff at Andrew Grant Pershore are head and shoulders above the rest.

Barry · 25 July 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Excellent customer service and support throughout

Great estate agent all staff are freindly and knowledgeable especially Matt who assisted me with any queries and concerns throughout the purchase of a property, if it wasnt for the constant liaison between myself and the vendor the transaction would have been very long winded. Apreciate the help and support and would be the first estate agent i would go to if i wanted to purchase or sell my property would recommend highly to all.

Farooq · 25 July 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Excellent experience

Have been looking for a new home in droitwich for the past few months. Didn't end up buying but the only agent that have kept me updated on new properties. Big thanks to the approachable staff georgina and lara for their hard work.

Hannah · 5 July 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Shelley was great!

Shelley did the original viewing and although it wasn't her job to once the offer had been accepted Shelley still dealt with any queries we had and kept in touch to make sure we were happy :)

Vicky · 30 June 2017 · Andrew Grant

★★★★★ 5/5

View Agents

I used Andrew grant to Review buying a buy to let

Lara Payne and Georgiana buschells were really helpful and professional throughout our dealings I ended up deciding not to buy anything at this time however am certain to use them if I need to buy or sell anything in the future

SE · 21 April 2017 · Andrew Grant Country Homes