Andrew Grant reviews

★★★★★ 5/5

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Friendly and professional. By far the best in the area

Having looked for the right property on and off for around 2 years, we had as you can imagine, met and dealt with a fair few different agents in the area. We eventually ended up finding a property with Andrew Grant and bothJessica and Chloe could not have been more helpful. Throughout the whole process from viewing to completion, it was a real breath of fresh air dealing with an agent that was friendly, highly efficient and genuinely had our interests at heart. I cannot recommend Andrew Grant in Pershore enough!

Lee · 22 January 2018

★★★★★ 4/5

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So far, so very good!!

From the beginning Amy was very friendly, helpful and professional during the valuation and listing stage. Any calls into the office have been answered quickly, they are always friendly and helpful. Lots of viewings and always a text and email to confirm these, and cannot fault Chloe or Jessica for their continued updates and help. They were all a great support when sadly our buyer pulled out (No fault of Andrew Grant) and got straight back onto marketing our property and arranging further viewings. We are still selling and hope for a new buyer soon, and so far throughout the process we can't fault the service from Amy and her great team!

Jon · 9 August 2017

★★★★★ 5/5

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Excellent Service

We recently purchased a repossession property through Andrew Grant in Pershore. The whole process took 11 weeks from offer acceptance to completion with the property needing to remain on the market for the majority of that time. The team at Andrew Grant, and in particular Jessica Holley, worked tirelessly to move the purchase forward, despite numerous delays by the sellers in possession. Jessica's positive and tenacious attitude in the face of constant setbacks really helped us to stay the course and we cannot thank her enough.

David · 26 July 2017

★★★★★ 5/5

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Recently rented from Andrew Grant, Pershore

I have recently moved to Pershore having rented a property that I found online, advertised with Andrew Grant. The service I received was first class, so much so that when my mum decided to also move here that as soon as I saw another property with Andrew Grant, my mum and I jumped on it straight away, knowing that we could trust Andrew Grant to do a good job and look after us. Everybody in the office is very knowledgable and extremely helpful. Chloe and Jess in particular. Thank you all for making everything so easy for us.

Trisha · 25 July 2017

★★★★★ 5/5

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The Old Cider House

After a poor start with one of the Pershore office staff (Joe White) we moved to Chloe Faizey whom we cannot fault for her professionalism, cheery nature and customer attitude. The team at Pershore in the end achieved the result we were looking for on the house as indeed they said they would when we first met Vicki in August 2016. All in all we are very pleased with the results and to whomever reads this please bear in mind not all Estate Agents are the same.

Colin · 14 February 2017

★★★★★ 5/5

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Proactive efficient and helpful throughout

We wanted to sell our mothers 3 bedroom chalet bungalow, and the three of us were all at a distance from Pershore so needed to be able to rely on Andrew Grant perhaps more than normal. From the first time we met Vicky it was apparent that she knew exactly what she was doing and that we were in very safe hands. Her valuation was spot on, brochures were produced efficiently and accurately and within a reasonable time an acceptable offer was achieved. AG's service did not stop at achieving a sale, throughout the process of arranging clearance and dealing with the complications of the sale Vicky and her team were quick with helpful advice and recommendations, and went the extra mile to make the whole process as smooth as possible. We would unhesitatingly recommend them as agents.

David · 12 February 2017

★★★★★ 5/5

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Personal Service

Huge thanks to Chloe and also to Jessica who spent some of her day off to show our prospective buyer around the property. Thanks also to the rest of the team for all your hard work and friendly service. It's not been an easy sale with a fairly long chain. We were kept fully informed and felt reassured when one or two hiccups occurred. Thank you for the smiles and laughs along the way.

Christine · 25 July 2017

★★★★★ 5/5

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So far so great!

I have bought property, had property valued and rented property through your pershore office. I can't speak highly enough of Chloe and actually every member of the office that I have come into contact with. They are all professional and polite, knowledgable and customer focused. I will continue to use them for every property need o have. Well done and keep up the amazing work.

Sarah · 25 July 2017

★★★★★ 5/5

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potential seller

I recently had my house valued by Amy Lewis from Andrew Grant, the Pershore office a few month back. Jessica Holley booked the appointment and was very helpful in organising the market appraisal. They came across very professional, friendly and when I am ready to sell my property I shall definitely be back in contact with themn. Thank you

Pat · 6 September 2017

★★★★★ 5/5

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Vicky Gowenlock ( the selling agent)

Vicky certainly went that extra mile when it came to selling our house to us. She was extremely knowledgeable, consistently helpful, with a warm and friendly approach. She constantly strived to to keep the sale moving along in a professional and very determined manner. Thanks to Vicky we are now very thankful and settled in our new home.

Elaine · 13 November 2016

★★★★★ 5/5

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Excellent

We found the team here to be constructive and helpful but we especially single out Chloe Faizey for her objectivity, focus and above all excellent communications. Because of this we came to see her as someone we could call on who was dependable.but at the same time candid, an unusual combination. Highly commended..

Paul · 30 June 2017

★★★★★ 5/5

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Unfortunately we couldn’t go through with our purchase due to finances but, we were given a professional and personable service with a smile right the way through. I’d like to say a special thank you to Hannah Fisher who worked tirelessly for us and made us feel very looked after.

Alex · 2 May 2018

★★★★★ 5/5

Google

Just spoke to Chloe from their Pershore office and she couldn't be more helpful and knowledgeable, made me feel very assured and will definitely instruct them to do the survey. 10/10 Chloe!

Marc · 28 July 2019

★★★★★ 1/5

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I want everyone to look at these PHOTOGRAPHS I’ve attached to this post. This is our flat that we rent from Andrew Grant. Our flat is severely infested with dangerous black mould. I have a 6-month PREGNANT fiancée! Her doctor and midwife have informed us that it’s not safe for her or the baby to be exposed to mould spores. We have both developed severe coughs. After we’ve made numerous complaints over the months, our property manager and landlord have REFUSED to do anything and even blamed us for not keeping the heating on! Our heating is always on and we pay huge heating bills, as we can prove. I’m of course in contact with the relevant authorities over this as this flat is not safe to live in. I will also be contacting the Local Newspaper as the public need to know about this agency! I’m basically paying to live in a property that is hurting my health, my fiancée’s and my unborn child’s. The public have a right to know that Andrew Grant have no regard for their tenants and are purely concerned with grabbing their money. Simply, they’re Scammers. We’re a young couple, this is our first place we’ve lived in together and we feel like we’ve been bullied throughout our entire tenancy. No one should have to live in conditions like these, (see photos). Stay away from this scam agency.

Richard · 13 December 2018

★★★★★ 5/5

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Excellent service and staff

While selling my house with Andrew Grant Pershore, I have been met with staff who are dedicated, supportive and very friendly. I would highly recommend them. Amy, Jessica and Chloe have been fantastic!

Sonja · 8 August 2017

★★★★★ 5/5

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THIS ALL BODES WELL FOR OUR SALE!

Chloe and Jessica have been superb during the initial stages of our sale. We feel they are both working in our best interest, incredibly positive and always cheerful. A pleasure to deal with.

Gordon · 7 August 2017

★★★★★ 5/5

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Valuing, Marketing & Selling Vectis House

From start to finish Amy, Jessica & Chloe have been very professional in their approach. Communication has been excellent and their friendly and approachable style has been much appreciated throughout the process.

John · 26 July 2017

★★★★★ 5/5

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Friendly, professional service

This has been our first experience dealing with the staff at Andrew Grant Pershore and we cannot fault them. We are currently purchasing a property on their books and they have gone out of their way to help us. Ok....some might say that it is their interest to assist potential purchasers but we have dealt with quite a few estate agencies in our house search (including one very iffy one in Evesham!) and the staff at Andrew Grant Pershore are head and shoulders above the rest.

Barry · 25 July 2017

★★★★★ 1/5

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Bad review

Buying a house should be a happy, wonderful time. Unfortunately this was not the case. From the start we were dealing with people who lied to us and deceived us. My husband and I put an offer in on a house in Feb 2016, we were advised the client wanted this done ASAP and was prepared to move into rented accommodation. 5 months down the line, we had paid for the searches etc and everything else that comes with buying a house, We were constantly being told that the client was looking into rented accommodation. after 5 and a half months of this mess we then got a call from our solicitor to state that the vendor was pulling out of the sale!! it broke us. We were living out if boxes. It took all our strength to even consider looking again, but after a week we did. We spoke to the agents and explained that this time we were not going to be messed around. we found a property and still reeling from the experience that we had just been through, we arranged a viewing. I should have run away when I asked the agent who was showing us around questions about the property, we got told "oh I don't know I'm just here to show you around". HE KNEW NOTHING ABOUT THE PROPERTY!!!! we may as well have looked by ourselves. Because there was nothing else in our price range, we put in an offer. It was declined, they said if we offered £1000 more they would accept and said this was to be completed be end of August, so we agreed. once again we were told the vendors were prepared to move into rented accommodation. August came and went, every day on the phone to both solicitors and estate agents. The agents were useless in giving us information, We were then told we were now in a chain and could be here for sometime!!!!!! I was ready for pulling out after being lied to!!! WE FINALLY COMPLETED 25TH NOVEMBER!!!!3 months after being told this needed to be done by August. When we were told things were ready on the Friday we were also told that we had a voucher to collect for our troubles. We were told this could be used to help with xmas or buy something for the house. So we get there and are handed our key and a £20 voucher!!!! £20, what the heck am I going to buy for £20 from Next?? So i suppose you now want a review. well my review is this. You put into place a contract that a vendor needs to sign to say that they will move into rented. TWICE we were told this and TWICE we were lied to by YOU. We have spoken to both vendors who have stipulated that they had no intention of moving into rented accommodation. £20 was not enough of a compensation token. Thank you

Nicki · 15 December 2016

★★★★★ 3/5

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A nightmare.

The whole system needs to change. This policy of not dealing with agents and solicitors further down the line (they only deal with immediate agents and solicitor that are dealing with the sale and the house the vendor is buying. This must change to create a smoother and more professional service. They need training on the value of solar panels. No mention was made of these to my buyers. Other estate agents make a big issue of this. Staff should not interfere with completion dates without the guidance of solicitors. They should be throughly aware that all parties are in agreement, otherwise this causes absolute chaos; we had to cancel removal dates on three seperate occasions, risking being charge three separate times for cancellation. I would very strongly advice them to steer clients looking for a solicitor away from a certain fiirm (they know who they are). The lack of co-operation and chaos caused to us very nearly gave us a breakdown, leading to us nearly dropping out of the sale on two several occasions.. They should co-operate more with the solicitor dealing with sale of one's property. Not doing this leaves one with impression that all their interested in just getting your money. Andrew Grant is a prominent Tory, he should put pressure on his Party to change the system, so that it runs more smoothly and to the advantage of clients.

Andrew · 10 December 2016

★★★★★ 2/5

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initial good service then it fell off a cliff!

Initially very pleased with the experience but once we had an offer on the table the agents became very hard to contact, were very slow in providing updates - if they came back at all and seemed at times to represent their buyer rather than us. I lost track of the number of times I left a message to get nothing back for days on end. Very disappointing customer experience especially as my mum who was selling was elderly, anxious and was going through what is acknowledged as a very stressful time

Linden · 22 September 2016

★★★★★ 5/5

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Brilliant Service

Since recently having been instructed by Andrew Grant as their preferred removal company, I can say how impressed I have been by Jessica. She has stood out, mainly for her excellent communications, friendly approach. Also after having contacted some of Jessica's clients they have also praised her for how professional she has handled their sale from start to completion. I would recommended any one to use Andrew Grant, if they are thinking of selling or letting a property.

Warren · 27 July 2017

★★★★★ 1/5

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Awful! Do not bother with these guys if you are a landlord. Our property was left in a complete shambles after the badly selected tenants were finally evicted. I would have thought a property agent would at least look out for your asset, and ensure the tenancy agreement was complied with, but not Andrew Grant. It would also be good if they could be honest about what services are actually included for the over-priced fees.

Natalie · 3 August 2015

★★★★★ 5/5

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As an Andrew Grant tenant of the last 12 months, Property Management (Chloe D in particular) have been fantastic. The inspection clerks give you plenty of notice as to when they want to inspect and are very understanding if you can't make the appointment. I would definitely rent with Andrew Grant again in the future.

Clo · 7 April 2018