Andrew Grant reviews

★★★★★ 5/5

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In an unusual situation, went above and beyond

This was an unusual situation, with a Grade 2 listed building that had been empty for several years. I was the executor for the estate and live in Ireland, so could not just 'pop in', but although I never met them, I felt that I developed a good relationship with the agents involved (Jane and Julie) who did all I asked of them and more. Although we did not achieve the asking price, this was not surprising as the property had deteriorated, and in the end the process was quick and efficient. I couldn't have asked for more. Well done, girls! P.S. The bit below that says I've read the Terms and Conditions is a lie - I haven't, and I object to being asked to 'register' to submit this review. Because of where I live I am never likely to use this site again. All that should be required at the end of this is a button which says 'SUBMIT'! STOP THE MARKETING BIT, RATERAGENT - it doesn't belong here!

Chris · 11 October 2016

★★★★★ 5/5

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Excellent service from all the team at Ludlow thank you all

We have recently sold our house and chose to use Andrew Grant. From day one the Ludlow based team were so professional and attentive throughout the sale. Feedback was provided very quickly after each viewing and were in constant communication to keep us posted on every detail. Such a friendly and attentive team who we highly recommend.

Susan · 20 July 2017

★★★★★ 5/5

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Unfortunately we couldn’t go through with our purchase due to finances but, we were given a professional and personable service with a smile right the way through. I’d like to say a special thank you to Hannah Fisher who worked tirelessly for us and made us feel very looked after.

Alex · 2 May 2018

★★★★★ 5/5

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Excellent Service

Julie, Jane and Magi were very friendly, efficient and courteous during the handling of the sale of our property. We were kept well informed at every stage of the sale and we would highly recommend the Ludlow branch to anyone who is considering selling their property. I&D

Ian · 20 October 2017

★★★★★ 1/5

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I want everyone to look at these PHOTOGRAPHS I’ve attached to this post. This is our flat that we rent from Andrew Grant. Our flat is severely infested with dangerous black mould. I have a 6-month PREGNANT fiancée! Her doctor and midwife have informed us that it’s not safe for her or the baby to be exposed to mould spores. We have both developed severe coughs. After we’ve made numerous complaints over the months, our property manager and landlord have REFUSED to do anything and even blamed us for not keeping the heating on! Our heating is always on and we pay huge heating bills, as we can prove. I’m of course in contact with the relevant authorities over this as this flat is not safe to live in. I will also be contacting the Local Newspaper as the public need to know about this agency! I’m basically paying to live in a property that is hurting my health, my fiancée’s and my unborn child’s. The public have a right to know that Andrew Grant have no regard for their tenants and are purely concerned with grabbing their money. Simply, they’re Scammers. We’re a young couple, this is our first place we’ve lived in together and we feel like we’ve been bullied throughout our entire tenancy. No one should have to live in conditions like these, (see photos). Stay away from this scam agency.

Richard · 13 December 2018

★★★★★ 2/5

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Most staff were quite rude and abrupt

Although one member of staff was extremely accommodating and helpful, going above and beyond, there were others who were just plain rude! When we went into Andrew Grant's in Ludlow, there was one particular member of staff who was very 'snooty' and really gave us the impression that she could not be bothered to speak to us. Upon completion and collection of the keys, the office was busy, I was abruptly told to take a seat (by said member of staff) and another staff member gestered to other customers who walked in that she could not help them because she was doing something on the computer! That's pretty poor service in my opinion. Also, as a very excited buyer, I experienced a serious anti-climax when I collected my keys. It was a time for celebration. The lady who dealt with me was polite enough but really it was very disappointing! We had just spent £281,000!

Jo · 12 September 2017

★★★★★ 1/5

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Awful! Do not bother with these guys if you are a landlord. Our property was left in a complete shambles after the badly selected tenants were finally evicted. I would have thought a property agent would at least look out for your asset, and ensure the tenancy agreement was complied with, but not Andrew Grant. It would also be good if they could be honest about what services are actually included for the over-priced fees.

Natalie · 3 August 2015

★★★★★ 5/5

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Excellent Service plus 1st class on-line dashboard to monitor sale

This is the second property I have sold through the Ludlow office and the service we received was excellent. We were regularly kept up to date with progress and queries were sorted out promptly. The on-line dashboard allowed us to monitor the progress of the marketing campaign and see feedback from viewings. They produced quality property details with photographs that showed my property at its best. I will certainly be using them again!

Steven · 31 January 2017

★★★★★ 5/5

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Excellent friendly service

We found the staff excellent during our recent purchase of our property, they displayed a friendly & professional attitude, we would highly recommend them as our choice of agent to handle a sale or purchase of a property, a special thanks goes out to Jane at their Ludlow branch for her extreme help within the purchase.. Malcolm & Alice Shea,

Malcolm · 4 December 2017

★★★★★ 5/5

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We recently sold our home through Andrew Grant and were really impressed with the team who provided support the whole way through. They kept us updated and managed all the to-ing and fro-ing with the conveyancers which would have been really stressful if we’d had to do that on our own. Thanks ??

Paul · 14 October 2018

★★★★★ 5/5

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Helpful, friendly and efficient

We have both bought and sold property through Andrew Grant and have therefore seen how they work from both sides. We found the staff, (special mention for Jane) extremely helpful and efficient. We sold our house through them within the first month and the sale went through very smoothly

Julie · 16 January 2017

★★★★★ 1/5

Facebook

Ways you can improve. 1) Stick to promoting properties you are selling on your Facebook page rather than pumpkins and medieval fayres. We should not have to ask you to promote our property. 2) Put adverts in your windows rather than display screens. No-one is going to stand around for 10 mins outside your window just to see what come up on the screen. They want to quickly scan what you have for sale.

Neil · 3 November 2019

★★★★★ 5/5

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Excellent service, friendly efficient staff.

Was a pleasure to work with the staff who couldn't do enough to aid the process of buying the house and answered each and every query with patience and good humour. House transfer went smoothly and I would recommend them highly.

Debbie · 20 December 2016

★★★★★ 1/5

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Since our house went on the market before Christmas I get phone calls and about 3 letters a week, please stop harassing me!! If I want to use your services (which I don't) I will contact you!

Sally · 23 January 2019

★★★★★ 5/5

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Brilliant, top quality service. The photos taken of our property looked incredible and the efficiency of the team helped us sell our house within 10 days of being on the market! Would highly recommend.

Matthew · 5 November 2019

★★★★★ 4/5

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Helpful clear advice, with prompt attention to queries

I found the agents efficient and courteous and the staff were very pleasant to deal with. 'After sales service' has been very helpful, particularly given the distance from my current address to Ludlow.

Philip · 16 January 2017

★★★★★ 5/5

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Thoroughly recommended for energy, efficiency and effectiveness

We are delighted by the service we have received. The people we met were experienced, personable and efficient. They quickly provided us with viewings and the house sold almost immediately

Janet · 11 October 2016

★★★★★ 5/5

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As an Andrew Grant tenant of the last 12 months, Property Management (Chloe D in particular) have been fantastic. The inspection clerks give you plenty of notice as to when they want to inspect and are very understanding if you can't make the appointment. I would definitely rent with Andrew Grant again in the future.

Clo · 7 April 2018

★★★★★ 5/5

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Excellent professional and friendly service

Excellent service from the Ludlow team. They organised and carried out all the viewings on our house sale. Good value for money Highly recommended

Anonymous · 6 November 2016

★★★★★ 5/5

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Simple easy transaction.

As a buyer the transaction was simple and straightforward with no issues whatsoever. Very happy with the whole process.

Russell · 25 October 2016

★★★★★ 1/5

Facebook

Rubbish! We are cash buyers that want to buy a house and rarely can they be bothered to pick up the phone. Very poor service indeed. Do not use these to sell a property or act as an agent for anything!!!

Paul · 17 April 2018

★★★★★ 3/5

Google

Dont know really, we viewed one property with them but they didnt even give us a brochure about the property, weve already told them that were interested on sale of our house but!!!

Linda · 24 February 2020

★★★★★ 1/5

Facebook

Unprofessional, expensive and bad experience with the deposit. They have been unable to deal with the landlord to sort out the problems with the flat. Would not recommend them.

Paolo · 22 January 2018

★★★★★ 1/5

Facebook

Estate Agent. I don't follow businesses.

Sheila · 22 March 2019