4 reviews from buyers, from every platform, shown as written. First names only.
★★★★★ 2/5
View AgentsMost staff were quite rude and abrupt
Although one member of staff was extremely accommodating and helpful, going above and beyond, there were others who were just plain rude! When we went into Andrew Grant's in Ludlow, there was one particular member of staff who was very 'snooty' and really gave us the impression that she could not be bothered to speak to us. Upon completion and collection of the keys, the office was busy, I was abruptly told to take a seat (by said member of staff) and another staff member gestered to other customers who walked in that she could not help them because she was doing something on the computer! That's pretty poor service in my opinion.
Also, as a very excited buyer, I experienced a serious anti-climax when I collected my keys. It was a time for celebration. The lady who dealt with me was polite enough but really it was very disappointing! We had just spent £281,000!
Jo · 12 September 2017
Agent replied · 14 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued efforts to improve our service. We are very sorry to hear that the level of service provided has fallen short of our usual high standard and we would respectfully request the opportunity to discuss this with you and endeavour to rectify the matter in as timely a manner as possible.
Please contact us on 01584 877778, or email ludlow@andrew-grant.co.uk
Kind regards,
Andrew Grant Customer Support Team
★★★★★ 5/5
View AgentsExcellent service, friendly efficient staff.
Was a pleasure to work with the staff who couldn't do enough to aid the process of buying the house and answered each and every query with patience and good humour.
House transfer went smoothly and I would recommend them highly.
Debbie · 20 December 2016
Agent replied · 22 December 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01584 877778, or email ludlow@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Ludlow Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 4/5
View AgentsHelpful clear advice, with prompt attention to queries
I found the agents efficient and courteous and the staff were very pleasant to deal with.
'After sales service' has been very helpful, particularly given the distance from my current address to Ludlow.
Philip · 16 January 2017
Agent replied · 18 January 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01584 877778, or email ludlow@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Ludlow Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsSimple easy transaction.
As a buyer the transaction was simple and straightforward with no issues whatsoever. Very happy with the whole process.
Russell · 25 October 2016
Agent replied · 8 November 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01584 877778, or email ludlow@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Ludlow Branch.
Kind regards,
Andrew Grant Customer Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
