Andrew Grant reviews

★★★★★ 5/5

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Excellent customer service and support throughout

Great estate agent all staff are freindly and knowledgeable especially Matt who assisted me with any queries and concerns throughout the purchase of a property, if it wasnt for the constant liaison between myself and the vendor the transaction would have been very long winded. Apreciate the help and support and would be the first estate agent i would go to if i wanted to purchase or sell my property would recommend highly to all.

Farooq · 25 July 2017

★★★★★ 5/5

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Unfortunately we couldn’t go through with our purchase due to finances but, we were given a professional and personable service with a smile right the way through. I’d like to say a special thank you to Hannah Fisher who worked tirelessly for us and made us feel very looked after.

Alex · 2 May 2018

★★★★★ 5/5

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Excellent service

From the moment of initial contact right through to Completion I was met with help and understanding. There was confidence and they were always available to speak to by phone and e-mails were answered instantaneously. I cannot fault them as Estate Agents and would certainly use them again.

Frantisek · 21 May 2017

★★★★★ 5/5

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So good you might not belief it - BUT YOU SHOULD!!

There is a spectrum of quality and Andrew Grant is at the top end. At the top of that brand is Solihull branch. Managed by Phil Gould whose local knowledge was outstanding we were convinced he was real and could achieve a fair and realistic market price.. His team went on to prove our instincts were bang on. Kept informed at every stage his staff went on with dogged determination to conduct numerous viewings remaining resolute throughout to achieve the best and fairest price for us.. We cannot fault them, advice, service and excellent communication throughout. For us they weren't the cheapest but they emphasised the caveat that you get what you pay for. Well done to Phil, Matthew ands Angela and the backroom staff that went on to support them to completion.

Julian · 28 May 2016

★★★★★ 5/5

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Outstanding

From initial valuation through to completion, Phil and his team were, professional, personable and pragmatic. If you want your property sold with the minimum of fuss, I cannot recommend teaming up with Andrew Grant's dedicated Solihull team strongly enough.

Andy · 1 February 2017

★★★★★ 1/5

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I want everyone to look at these PHOTOGRAPHS I’ve attached to this post. This is our flat that we rent from Andrew Grant. Our flat is severely infested with dangerous black mould. I have a 6-month PREGNANT fiancée! Her doctor and midwife have informed us that it’s not safe for her or the baby to be exposed to mould spores. We have both developed severe coughs. After we’ve made numerous complaints over the months, our property manager and landlord have REFUSED to do anything and even blamed us for not keeping the heating on! Our heating is always on and we pay huge heating bills, as we can prove. I’m of course in contact with the relevant authorities over this as this flat is not safe to live in. I will also be contacting the Local Newspaper as the public need to know about this agency! I’m basically paying to live in a property that is hurting my health, my fiancée’s and my unborn child’s. The public have a right to know that Andrew Grant have no regard for their tenants and are purely concerned with grabbing their money. Simply, they’re Scammers. We’re a young couple, this is our first place we’ve lived in together and we feel like we’ve been bullied throughout our entire tenancy. No one should have to live in conditions like these, (see photos). Stay away from this scam agency.

Richard · 13 December 2018

★★★★★ 5/5

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Fast, efficient , professional and compassionate.

Andrew Grant were fantastic. All their staff were on the ball , helpful and they did a thoroughly professional job. When they said they would do something they did it . Their communication with me as a client was exemplary and they communicated with each other which was equally important. I would highly recommend them . They had the right contacts, used them and got me a sale at at higher price than I was expecting and with a speed that was unheard of as far as I was concerned and I'm a solicitor !. I would certainly use them again .

Melissa · 22 September 2016

★★★★★ 5/5

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Great to deal with

Phil and his team were a pleasure to deal with throughout the whole process. The agents were extremely patient, helpful and professional at all times. Would highly recommend.

Richard · 29 November 2016

★★★★★ 1/5

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Awful! Do not bother with these guys if you are a landlord. Our property was left in a complete shambles after the badly selected tenants were finally evicted. I would have thought a property agent would at least look out for your asset, and ensure the tenancy agreement was complied with, but not Andrew Grant. It would also be good if they could be honest about what services are actually included for the over-priced fees.

Natalie · 3 August 2015

★★★★★ 5/5

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We recently sold our home through Andrew Grant and were really impressed with the team who provided support the whole way through. They kept us updated and managed all the to-ing and fro-ing with the conveyancers which would have been really stressful if we’d had to do that on our own. Thanks ??

Paul · 14 October 2018

★★★★★ 5/5

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very helpful for successful sale

The experience of selling a property is not one I wish to repeat soon but the helpful advice and assistance given by the staff was very much appreciated and did remove much of the stress. Will certainly use use them again when necessary to buy or sell property in the future

EDWARD · 20 July 2017

★★★★★ 5/5

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A great team effort

With the rise of online estate agency services we feel that our experience just shows why having a real live estate agency is worth every penny. From pitching our property at the optimum price, vetting prospective viewings, handling the viewings and then negotiating through the ,minefield of the conveyancy process. We found we had better feedback from our estate agents than our solicitors, and appreciated the way they liased with other people in the chain to keep us informed. Also appreciated the reassurance needed at the right time when a wobble looked likely. Yes, you can do it on the cheap, but as they say, you get what you pay for!

Colin · 2 August 2016

★★★★★ 1/5

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Ways you can improve. 1) Stick to promoting properties you are selling on your Facebook page rather than pumpkins and medieval fayres. We should not have to ask you to promote our property. 2) Put adverts in your windows rather than display screens. No-one is going to stand around for 10 mins outside your window just to see what come up on the screen. They want to quickly scan what you have for sale.

Neil · 5 November 2019

★★★★★ 5/5

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Excellent Service

Throughout the whole sale process the team at Solihull were fantastic, especially when delays or issue outside of our control arose. A first class service from start to finish.

David · 19 August 2016

★★★★★ 1/5

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Since our house went on the market before Christmas I get phone calls and about 3 letters a week, please stop harassing me!! If I want to use your services (which I don't) I will contact you!

Sally · 23 January 2019

★★★★★ 5/5

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Brilliant, top quality service. The photos taken of our property looked incredible and the efficiency of the team helped us sell our house within 10 days of being on the market! Would highly recommend.

Matthew · 3 November 2019

★★★★★ 5/5

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Purchase - Bronte Farm Road

Matthew was excellent from day one. Helping us through the budding, purchase and legal side. Would recommend, and would use in future.

Robin · 9 August 2016

★★★★★ 4/5

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Professional and supportive

I found my agent any Andrew Grant very professional, efficient and supportive all through the process of my purchase. I felt he was looking after my best interest as well as the seller. Will always recommend them.

Rania · 1 August 2017

★★★★★ 5/5

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Helpful and Responsive

Andrew Grant were very helpful during the sale in moving things along when required. They were friendly, approachable and informative. I would definitely use them again.

Catherine · 15 December 2016

★★★★★ 5/5

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As an Andrew Grant tenant of the last 12 months, Property Management (Chloe D in particular) have been fantastic. The inspection clerks give you plenty of notice as to when they want to inspect and are very understanding if you can't make the appointment. I would definitely rent with Andrew Grant again in the future.

Clo · 7 April 2018

★★★★★ 5/5

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Andrew Grant are excellent

From valuation to completion they were excellent. They are professional and committed to assisting the sale, nothing was too much trouble.

Jackie · 2 January 2017

★★★★★ 1/5

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Rubbish! We are cash buyers that want to buy a house and rarely can they be bothered to pick up the phone. Very poor service indeed. Do not use these to sell a property or act as an agent for anything!!!

Paul · 17 April 2018

★★★★★ 5/5

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Fantastic Service

Went to Andrew Grant for the sale of our property after switching agents. Highly professional and great to deal with. Managed viewings well and worked with all parties to manage the transaction smoothly. Would highly recommend.

Mel · 15 February 2018

★★★★★ 1/5

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Unprofessional, expensive and bad experience with the deposit. They have been unable to deal with the landlord to sort out the problems with the flat. Would not recommend them.

Paolo · 22 January 2018