Andrew Grant reviews in Worcester, Pershore, Droitwich and 10 more

★★★★★ 1/5

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Awful and unreliable! Will never use again

Absolutely awful service, was trying to view a flat which I was very keen to rent. The flat which i wanted to view was around 15/20 miles away from where I am actually from (but is more convenient for work purposes). Booked a viewing (but they only had a viewing a week later than what I would have liked). It then got to the day of the viewing, i turned up at 3:50 (my viewing was at 4) to find no one here. I waited until 4:45 to which still no one had shown. On the phone when booking the viewing I was told if i had any problems to ring or pop into the andrew grant shop which was down the road from where i was viewing the flat, but because it was a saturday the shop closed at 4. I was now waiting with no one to contact and had not been contacted by the agent themselves to say that they were running late or could not find me. After a long wait outside the front where they had arranged to meet me, I then walked around to the flat and rang a doorbell to which a neighbor came out and greeted me and kindly told me no one had been around in the last half an hour from andrew grant (he had seen the agent doing alot of viewings for this flat the day before). In order for me to view this flat on this Saturday afternoon I had lost money as i could have been working and also had wasted my whole afternoon as the viewing was 4 (late afternoon so couldnt arrange anything in particular before). I got my mum to ring andrew grant on the monday (as i was working) to then find over the phone that they said that someone had came to the flat on the saturday for the viewing and was waiting approximately 55minutes yet i was stood right outside for this whole time and no one had shown. They even said that they waited by the gate which was locked but by i had spoken to a butcher whos shop was by this exact gate at 4:05 and he said he hasnt seen anyone around! When she then rang back later they told me completely different times to what they had said to my mum earlier in the day about how long they had waited there and from what times they had waited. If their agent had been standing there for 55 minutes then why couldnt they have contacted me to ask where i was? They had all my details! And there was signal as i was frantically trying to get through to someone to help me! Before all of this grief over the phone with andrew grant my mum did ask if I could arrange another booking for this same flat as i was very interested and their reply was that theyre now not doing any more bookings for this flat as it has had alot of people interested. Overall i didnt get to view the flat, i lost money from work, i stook out in the cold for over 45 minutes on a main high street embarrased and looking like a fool and then to blatantly lied to over the phone about someone turning up! Definitely would not recommend this company ever again and shall not ever use this company in the future! Very unreliable and a complete waste of time!

Hannah · 25 January 2016 · Andrew Grant Pershore

★★★★★ 5/5

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A First Class Service

During the whole period of our sale, they have been excellent in the service they have provided. I would use them again without hesitation

David · 1 January 2016 · Andrew Grant Country Homes

★★★★★ 5/5

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Fast & Furious........ I was very impressed

I would definitely recommend this service to anyone reading. The whole process from the initial visit to the end has been very fas simple & easy. The staff were very professional on the phone with any questions that i had and that made me feel very confident in using their service. The whole process was outstanding value for money, especially considering the time it was really fast. I have already recommended their services to colleagues & friends Thank you for Andrew Grant Lettings Team. Once again thank you very much.

Sandeep · 21 December 2015 · Andrew Grant Redditch

★★★★★ 5/5

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A very professional team

The team based in our local Droitwich office, dealt with our property rental and subsequent sale, in a highly professional manner. We were made immediately aware of any issues and were kept up to speed with the progress of the sale. We would have no hesitation in recommending Andrew Grant, Droitwich to any prospective seller or purchaser.

Richard · 18 December 2015 · Andrew Grant Droitwich

★★★★★ 5/5

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excellet service

We received an excellent service from the initial consultation right through to exchange of contracts, highly recommend

Tony · 18 December 2015 · Andrew Grant Redditch

★★★★★ 5/5

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Fast service and friendly staff - Hereford branch

Needing a rental just weeks before Christmas, I found one with Andrew Grant, told them of my situation and they were straight on it, arranging viewings around my visits to the area, then getting reference checks and details done as quickly as possible, and it all went as smoothly as could be. I was in the door in no time at all, and throughout the entire process, the staff were informative, friendly and polite, a great experience.

Chris · 17 December 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Outstanding performance always

Chloe has such an incredible commitment to managing my property and solving any problem that arises, working extremely hard on my behalf. Whatever issue has arisen regarding the management of my property, Chloe has immediately informed me and implemented the strategies to solve it, for which I am so very grateful. Chloe always sounds very positive and is extremely conscientious. Most important to me, Chloe always keeps me informed about everything that is going on regarding the apartment, without me having to keep ringing the office. One really endearing quality about Chloe is that she is so modest about her achievements, responding to praise with comments such as: 'as a fully managed landlord you are paying the company for me to manage the property in full and I can only hope you are pleased with my service and efforts'. I am certain it is not just me who benefits from Chloe's conscientious efforts and kindness, but that all of her clients receive just the same commitment and we are all very fortunate to have her looking after our affairs.

Cherryl · 18 November 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Simply brilliant service!!

Simply brilliant service!! Thank you!

David · 13 November 2015 · Andrew Grant Bromsgrove (44 High Street)

★★★★★ 5/5

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Team work

Great team work from all involved from start to finish. Very compitent in all asspects of selling and buying my house. Available to advise on any problem i had at any point in the sale and purchase, be it on the phone or direct in the office. And all done with a smile.

Lawrence · 7 November 2015 · Andrew Grant Droitwich

★★★★★ 4/5

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Communication is very good - we have a good relationship with our contacts at andrew grant.

Mel · 3 November 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Rating only, no written review.

Katie · 28 October 2015 · Andrew Grant Hereford

★★★★★ 5/5

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Natalie Eaton at Redditch branch

I would like to let you know how professional I have always found Natalie Eaton to be since I have begun using your Company. She has always been polite, efficient and knowledgeable and diplomatic; the latter has often been required when dealing with my current landlord. I have often been grateful for Natalie's excellent interpersonal skills. With many thanks, Ann Wilkinson

Ann · 19 October 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 4/5

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Shaky start but.....

......we now receive an excellent service from Chloe. When we moved into our lovely house 7 months ago there were several issues to be resolved which took time & lots of communication by phone or email. We would welcome the opportunity of personally thanking Chloe for her endeavours.

Elaine · 18 October 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Chloe Darcy

Chloe is professional and responds within a timely manner to resolve questions/issues for me. I feel that my house is being well managed with Chloe.

Anonymous · 15 October 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 2/5

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Poor out of hours support

I recently had to contact Andrew grant property services on a Saturday due to boiler issues. Three telephone calls and an answer machine later and I obtained a mobile number which, also went to answer phone. The message asked politely for my details where, within the hour someone would return my call. I waited patiently ........for 2 days before Monday morning came round and I was forced to spend the weekend without heating. Natalie answered on behalf of property services and, to her credit got everything instigated for a call out. In short, Natalie was brilliant but the out of hours support is a failure. Other dealings with Andrew Grant to date are fine.

Mark · 15 October 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Rating only, no written review.

Katie · 7 October 2015 · Andrew Grant Solihull

★★★★★ 5/5

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Efficient professional and friendly

Megan took over half way through my sale, and she made such a difference... within a week I had viewings, offers of which one proceeded to exchange/completion. Always efficient and addresses issues as they arose quickly, but calmly leaving me feeling confident that he sale was in safe hands, Always friendly, a pleasure to deal with. Thank you. Highly recommended.

Neil · 3 October 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Chloe Darcy

Easy to talk too, perfect manners and great communication. Responses are dealt with quickly and if I miss posting or have been delayed Chloe is patient and seeks solutions to remedy the situation. I feel at ease talking to Chloe and this doesn't happen often with agents of various companies.

Zvezda · 30 September 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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A quick, stress free sale.

The whole team was friendly, efficient and professional with great communication. From start to finish a smooth, easy, stress free service.

Henry · 18 September 2015 · Andrew Grant Malvern

★★★★★ 5/5

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Couldn't have asked for better service.

We had an issue at the flat we rent, and Louise was excellent. She listened, communicated quickly and effectively, and helped us sort everything with our landlord much faster than we expected.

C · 12 September 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Chloe is always willing to help and is polite and cheerful on the phone.

Chloe is quick to get back to us if she is unable to give us an answer at the time. She is thorough and good at her job. I find Chloe a pleasure to deal with.

Melanie · 6 September 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Natalie is efficient and extremely professional..

We have been dealing with Natalie for several months since our previous agent was taken over by Andrew Grant.. She is always attentive to our and our tenants needs and requirements and always acts in an professional and helpful manner. She is efficient in handling quotes, problems and day to day matters. I think that she is probably the best co ordinator we have had in the 18 years we have been letting out properties.

Kathryn · 31 August 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Effective, efficient and professional service

I have been working with Chloe and Hannah for 8-9 months now and they have both been incredibly helpful with finding tenants and helping us deal with difficult tenants (found by our previous agent) Communication has always been prompt and when ever I have asked their professional advice on various property related situations they have always given me a helpful response. Mr Grant you have 2 little gems which you should keep hold of, they are a credit to your company.

Robert · 21 August 2015 · Andrew Grant Worcester (Cupola Court)

★★★★★ 4/5

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Property management

Chloe always deals with property maintenance issues fast and effectively.

A customer · 20 August 2015 · Andrew Grant Worcester (Cupola Court)