Every review we hold for the Hereford office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsOutstanding Service
I bought my first house with Andrew Grant Hereford and I cannot praise them enough from start to finish. Right from the first viewing they were very professional, nothing was to much problem and any questions I had that they could not answer straight away they would have the answers for me by the next day. Helena was the agent I dealt with throughout the process she was brilliant. I am sure I drove her up the wall with all my queries and questions but she was always willing to help in any way she could as were the rest of the team at Andrew Grant Hereford. I got very stressed at times but one call to the team and they sorted it out and advised me. I am now settled in my lovely new home Thank You Helena and all the team at Andrew Grant Hereford.
Lucy.
Lucy · 10 September 2016
Agent replied · 22 September 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01432 355292, or email hereford@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Hereford Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
FacebookUnfortunately we couldn’t go through with our purchase due to finances but, we were given a professional and personable service with a smile right the way through. I’d like to say a special thank you to Hannah Fisher who worked tirelessly for us and made us feel very looked after.
Alex · 2 May 2018
Agent replied
Thank you Alex for your wonderful review of Andrew Grant and Hannah. We hope to be able to help you find another property soon, that fits your needs exactly.
★★★★★ 1/5
FacebookI want everyone to look at these PHOTOGRAPHS I’ve attached to this post. This is our flat that we rent from Andrew Grant.
Our flat is severely infested with dangerous black mould. I have a 6-month PREGNANT fiancée! Her doctor and midwife have informed us that it’s not safe for her or the baby to be exposed to mould spores. We have both developed severe coughs.
After we’ve made numerous complaints over the months, our property manager and landlord have REFUSED to do anything and even blamed us for not keeping the heating on! Our heating is always on and we pay huge heating bills, as we can prove.
I’m of course in contact with the relevant authorities over this as this flat is not safe to live in. I will also be contacting the Local Newspaper as the public need to know about this agency!
I’m basically paying to live in a property that is hurting my health, my fiancée’s and my unborn child’s.
The public have a right to know that Andrew Grant have no regard for their tenants and are purely concerned with grabbing their money. Simply, they’re Scammers.
We’re a young couple, this is our first place we’ve lived in together and we feel like we’ve been bullied throughout our entire tenancy. No one should have to live in conditions like these, (see photos).
Stay away from this scam agency.
Richard · 13 December 2018
Agent replied
This is absolutely disgusting! I have received similar treatment also involving harmfully black mould and a ceiling that caved in. Andrew grant finally pulled their finger out when I told them I would contacting the environmental health !!! Contact the relevant enforcement agencies and don't be intimidated by Andrew grant. They along with the landlord have legal responsibilities. Awful
★★★★★ 1/5
FacebookAwful! Do not bother with these guys if you are a landlord. Our property was left in a complete shambles after the badly selected tenants were finally evicted. I would have thought a property agent would at least look out for your asset, and ensure the tenancy agreement was complied with, but not Andrew Grant. It would also be good if they could be honest about what services are actually included for the over-priced fees.
Natalie · 3 August 2015
Agent replied
Thank you for your comment which concerns us because we do take our reviews very seriously. As you are aware we had already addressed your issues and determined a resolution which you accepted. We will of course continue to help where possible.
★★★★★ 5/5
View AgentsService over and beyond
Hayley did so much to ensure our sale went through successfully, even going out to see our buyers who had not moved in 40 years and were totally unsure of the process. She also helped immensely in "chivvying" on Solicitors who were complacent to say the least. I'm sure the sale would not have happened without her efforts and those of all others at the Hereford branch.
Patrick · 25 October 2017
Agent replied · 14 November 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on01432 355292, or email hereford@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Hereford Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
FacebookAndrew Grant in Hereford have done an absolutely fantastic job of selling our house despite challenging circumstances. They never failed to bring a steady stream of potential buyers through the door and were alway quick to provide us with any feedback they received. We could not fault the staff in any way and wouldn't hesitate to recommend them to any of our friends. We cannot thank you enough!
Gillian · 23 July 2015
Agent replied
Thank you for the kind feedback. We will make sure our colleagues in Hereford see these lovely words.
★★★★★ 5/5
FacebookWe recently sold our home through Andrew Grant and were really impressed with the team who provided support the whole way through. They kept us updated and managed all the to-ing and fro-ing with the conveyancers which would have been really stressful if we’d had to do that on our own. Thanks ??
Paul · 14 October 2018
Agent replied
Thanks for your positive review of our service.
We are glad that our in house team of experts made the experience as smooth as possible. …See more
★★★★★ 1/5
FacebookWays you can improve.
1) Stick to promoting properties you are selling on your Facebook page rather than pumpkins and medieval fayres. We should not have to ask you to promote our property.
2) Put adverts in your windows rather than display screens. No-one is going to stand around for 10 mins outside your window just to see what come up on the screen. They want to quickly scan what you have for sale.
Neil · 4 November 2019
★★★★★ 1/5
FacebookSince our house went on the market before Christmas I get phone calls and about 3 letters a week, please stop harassing me!! If I want to use your services (which I don't) I will contact you!
Sally · 23 January 2019
Agent replied
Hi Sally - Please message me with your address so that we can remove you from our system.
★★★★★ 5/5
FacebookBrilliant, top quality service. The photos taken of our property looked incredible and the efficiency of the team helped us sell our house within 10 days of being on the market! Would highly recommend.
Matthew · 5 November 2019
Agent replied
Thank you for your amazing feedback - we pride ourselves on our service and reviews like this are testament to the bespoke, professional support and relationships we provide and build with our clients.
★★★★★ 5/5
View AgentsGreat service
Really helpful, great communication. Sold the property and saw it through till the bitter end. Not a straight forward sale but they were great to help anyway the could.
Mandy · 8 February 2017
Agent replied · 15 February 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on01432 355292, or email hereford@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Hereford Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
FacebookAs an Andrew Grant tenant of the last 12 months, Property Management (Chloe D in particular) have been fantastic. The inspection clerks give you plenty of notice as to when they want to inspect and are very understanding if you can't make the appointment. I would definitely rent with Andrew Grant again in the future.
Clo · 7 April 2018
★★★★★ 1/5
FacebookRubbish! We are cash buyers that want to buy a house and rarely can they be bothered to pick up the phone. Very poor service indeed. Do not use these to sell a property or act as an agent for anything!!!
Paul · 17 April 2018
★★★★★ 1/5
FacebookUnprofessional, expensive and bad experience with the deposit.
They have been unable to deal with the landlord to sort out the problems with the flat. Would not recommend them.
Paolo · 22 January 2018
★★★★★ 1/5
FacebookEstate Agent. I don't follow businesses.
Sheila · 22 March 2019
★★★★★ 5/5
FacebookRating only, no written review.
Rebecca · 20 April 2018
★★★★★ 5/5
FacebookRating only, no written review.
Shelley · 6 April 2018
★★★★★ 5/5
FacebookRating only, no written review.
Katie · 28 October 2015
★★★★★ 5/5
FacebookRating only, no written review.
Katie · 7 October 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
