Trusted Agent profile · Tyne & Wear and County Durham
Verified
★★★★★
4,278 reviews across 24 offices and 3 platforms
Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,278 reviews on three platforms, rated 4.8 out of 5 overall.
4,174
Reviews on Google
All 24 offices
100
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 24 offices
Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service provided by Annette at the Consett branch. She was extremely helpful and very efficient, actioning my requests quickly and calling to keep me updated. She is a very friendly and personable member of the team. Highly recommended.
5/5
GoogleI have found the staff at the Consett branch to have fantastic customer service, they are always polite, friendly, informative, and efficient. Kirsty is a credit to your business, I feel that she really cares about people and strives to help them in their search for the perfect home. I would not hesitate to recommend your move to anyone looking for a new home whether that's buying or renting.
Thanks for taking the time to leave your review Jasmine. We are so pleased to hear you have received fantastic customer service. Best of luck in your new home from us all at Your Move.
5/5
Googlefriendly and professional staff and services
5/5
GoogleAmazing help from Abi and the team through at times a difficult moving process, kept me updated and helped every step of the way, went above and beyond my expectations. Can’t thank the team enough, always there to answer the phone and didn’t feel rushed when going through queries. Thank you!
5/5
GoogleThank you to Ashley, Abbie, Louise & Shannon for their help buying our first home! A big thank you to Ashley in particular for constantly keeping us updated at each stage and being on hand to help with any questions we had as first time buyers. I would highly recommend Your Move West Denton
5/5
GoogleThank you to Abigail, Ashley, Shannon and Louise for their support in the sale of my property! A massive shout out in particular to Abigail for being so personable, responsive, proactive and keeping me updated as regularly as she did during some uncertain times! I appreciate it so much as I could always rely on getting through to her and for a clear and reassuring response every time :)
5/5
GoogleA huge thank you to Nicky and her team for the excellent service provided recently. The communication throughout has been exceptional.
5/5
GoogleThis is how a successful estate agent should operate! - regular communication at every stage of the sale process and professional staff to assist along the way- special thanks to Dominic in branch and Sue in the sales progression team- highly recommended!
5/5
GoogleI have now used the Durham team for 3 successful house sales in recent years and I would totally recommend the service they provide. I find them approachable and importantly highly efficient and professional in all dealings. Nicky, as my first and ongoing contact is always friendly and well informed on the progress of the sale, Ian gives honest and accurate market value and advice , Sue is completely on top of the importnat relationship with the buyer and Dominic is always ready to help in all aspects of the process. I have used a number of Estate Agents in Durham over the years and I feel these break the mould in terms of excellence in customer service and professionalism. I wholeheartedly recomment them to anyone entering the housing market. Diane Hedley
5/5
GoogleI had a really good selling experience with Your Move and would thoroughly recommend this Estate Agency to others. A very professional and friendly service was provided by all from the start, from the valuation carried out by Ian, to the viewings conducted by Mike and Dominic and the support given by Nicky, Annaleigh and Chera-Lise. The communication was excellent and Dominic, who accompanied me for most of the viewings, was very reassuring and helpful throughout. Selling a house is a very stressful undertaking but the stress and anxiety have been much alleviated by the staff at Your Move Durham. Thank you.
5/5
GoogleAll the staff at whickham office that I dealt with were kind & helpful
Thank you Amanda for your lovely review, its has been our pleasure dealing with you and great to hear that you enjoyed your experience with ourselves. We wish you every happiness in your new home. Hazel and the Whickham Team
5/5
GoogleI have used Hazel and her team on more than one occasion as they are excellent, I had my apartment up for sale for only 2 days before they found a buyer, just fantastic, through the selling process they could not be more friendly and helpful, such a professional set up, this has been such a positive experience thanks to their help.
Thank you for your lovely review, its has been our pleasure dealing with you on all occasions and great to hear that you enjoyed your experience with ourselves. Hazel and the Whickham Team
5/5
GoogleAbsolutely fantastic from start to finish - very professional yet friendly at the same time. Without fail always call when they say they will, and kept me updated throughout. Nice to deal with a company that knows the business inside-out and does things properly. Many thanks Hazel and the team!
Thank you Carla for your lovely review, its has been our pleasure dealing with you and great to hear that you enjoyed your experience with ourselves. Hazel and the Whickham Team.
5/5
GoogleFirst class service from YourMove Rowlands Gill ! I’m a landlord and they found me a very suitable tenant . The team there are so organised , professional and approachable . Kept me well informed throughout . Would highly recommend . Many thanks to all the team Abi , Alex ,Clare & Bridie . Steph Mac
Thanks for taking the time to leave a review Chris. We are delighted to hear you are pleased with the service you received from our Rowlands Gill team. Best of luck from us all at Your Move.
5/5
GoogleA huge thank you to Nicky and her team for the excellent service provided recently. The communication throughout has been exceptional.
5/5
GoogleThis is how a successful estate agent should operate! - regular communication at every stage of the sale process and professional staff to assist along the way- special thanks to Dominic in branch and Sue in the sales progression team- highly recommended!
5/5
GoogleI recently sold my house through your move and can't recommend Nicky, Dominic, Annaleigh, Sue and the rest of the team enough. They helped me through various problems during the sale process and were always available on the phone or by email. It was a stressful time and I can't thank them enough for their help.
5/5
GoogleI have now used the Durham team for 3 successful house sales in recent years and I would totally recommend the service they provide. I find them approachable and importantly highly efficient and professional in all dealings. Nicky, as my first and ongoing contact is always friendly and well informed on the progress of the sale, Ian gives honest and accurate market value and advice , Sue is completely on top of the importnat relationship with the buyer and Dominic is always ready to help in all aspects of the process. I have used a number of Estate Agents in Durham over the years and I feel these break the mould in terms of excellence in customer service and professionalism. I wholeheartedly recomment them to anyone entering the housing market. Diane Hedley
5/5
GoogleI had a really good selling experience with Your Move and would thoroughly recommend this Estate Agency to others. A very professional and friendly service was provided by all from the start, from the valuation carried out by Ian, to the viewings conducted by Mike and Dominic and the support given by Nicky, Annaleigh and Chera-Lise. The communication was excellent and Dominic, who accompanied me for most of the viewings, was very reassuring and helpful throughout. Selling a house is a very stressful undertaking but the stress and anxiety have been much alleviated by the staff at Your Move Durham. Thank you.
5/5
GoogleI've been dealing with June, Bridie, Alex, Claire and Abi. The service I've experienced has always been first class: courteous, friendly and reliable. The communication among the team is clearly very good - I've never had to repeat anything. These days this quality of service is not often experienced - thank you all!
We are so delighted to hear you are pleased with the service you received from our Rowlands Gill team. Thanks for leaving the review. Best wishes from us all at Your Move.
1/5
GoogleAgreed on an appartment Viewing at 11. Made lots of arrangements and travelled a long distance to be there on time . Recieved multiple email and text confirmation, even contacted them by phone 2 days before the viewing to confirm timing and that the viewing is going ahead. To our surprise, no one showed up after an hour of chasing we were told the agents car is not working snd they are trying to fix it! And hour later not even an apology.
1/5
YellUnprofessional, avoid at all coasts if u Value your time
Agreed on an appartment Viewing at 11. Made lots of arrangements and travelled a long distance to be there on time . Recieved multiple email and text confirmation, even contacted them by phone 2 days before the viewing to confirm timing and that the viewing is going ahead. To our surprise, no one showed up after an hour of chasing we were told the agents car is not working snd they are trying to fix it! And hour later not even an apology.
5/5
GoogleA big thank you to Abi, Bridle, Alex and Claire. The team were friendly and helped me through the process of buying a home as well as keeping me updated throughout the process. Highly recommended!
Thanks Joe for taking the time to leave a review. We are delighted our Rowlands Gill team provided you with an excellent service.
5/5
GoogleWorked with Gail L last 2 years on rentals, brilliant comms, speed. significantly increased numbers of interested parties and viewings, completed full end to end including credit and reference, handover, brilliant service recommend 10/10
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.
Trusted Agent Awards winners in one year, the group and its branches: 2025.
Trusted Agent Awards by year, 20252025 1 award Trusted Agent Awards 2025 winners
Source: Trusted Agent Awards winners lists, as published, linked by year.
Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.
EA Masters by year, 2018 to 20252025 11 Gold across 11 branches EA Masters 2025 winners
2020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Your Move a message.
Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.
The 24 Your Move Chris Stonock offices, by town:
Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.
