★★★★★ 1/5
GoogleFurther to Diane's (below - our buyer) 5 star rating I felt the need to balance this out. Absolutely horrible experience dealing with this agent from start to finish, especially Sharon. Delay after delay, confusing and contradictory statement depending on who you spoke to that day. Never called back when they said they would. Kept saying they couldn't chase the chain when that isn't true. Didn't even know about the situation at the bottom of the chain, i.e an extra link, yet our vendor's estate agent knew. Got the green light in writing from them that the chain was ready so booked movers, only to be told 2 days later they had no idea if the bottom of the chain was ready. Cost us £1000 and refused to entertain any sort of refund for either the moving fees or their abject services. It was all lovely until we had an offer on the house, after that they clearly assumed their job was done and were quite happy to wait for their fee no matter how long it took. I was clear from day one that I expected them to be chasing people to make sure this sale went through as quick as possible as the top of the chain had a deadline. They were so happy to say "yes yes yes" until they had what they needed then decided to do nothing. The day before moving I was asked to drop the keys off, which I refused as things weren't finalised, then on the actual moving day I was told by another member of staff to wait until everything had gone through. They clearly don't talk to each other about their own ventures. I wish we had gone with their competitor.
Patrick · 15 August 2026 · Your Move Chris Stonock Chester Le Street (53 Front Street)
Agent replied · 15 October 2026
Thank you for taking the time to share your feedback. I'm sorry that your experience did not meet your expectations. I appreciate that you have taken the time to raise your concerns and will ensure the points you've highlighted are carefully reviewed. We take all feedback seriously and will use it to help improve the service we provide.
Sharon Macfeggan, Branch Manager
★★★★★ 5/5
GoogleThank you team chester le street for our recent house sale. Speedy sale from start to finish way over asking price. Guided once again by julia williams.
Sherry · 15 August 2026 · Your Move Chris Stonock Chester Le Street (53 Front Street)
Agent replied · 15 October 2026
Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience with your recent house sale and that we were able to achieve a speedy sale for you at well over the asking price. Julia and the whole Chester-le-Street team truly appreciate your kind words. It was a pleasure to help you once again, and we wish you all the very best for the future.
★★★★★ 5/5
GoogleFantastic service from valuation through viewings to offers and acceptance. Julia and the Chester le Street team ensure that you know that you’re their priority, provide updates and advice along the way so that, whether you’re buying or selling (I’ve done both with the CLS branch) you’re always kept informed of progress until completion. Highly recommended !
Phil · 15 August 2026 · Your Move Chris Stonock Chester Le Street (53 Front Street)
Agent replied · 15 October 2026
Thank you so much for your wonderful review and for taking the time to share your experience. It means a great deal to Julia and the entire Chester-le-Street team that you felt supported and kept informed throughout both your buying and selling journeys with us. We're delighted we could make the process as smooth and stress-free as possible. Thank you for your recommendation, we truly appreciate your trust and wish you all the very best in your new home!
★★★★★ 5/5
GoogleWhat a great team! Hazel, Alex, Denise, Katrina and Megan. They have been great from start to finish. A warm, friendly welcome, clear and timely information, always ready to help and to answer my questions and very supportive. So good to have a local team and great service from them all. They have been a tremendous help in seeing me through my move. Highly recommended!
J · 12 August 2026 · Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied · 12 October 2026
Thank you so much for your wonderful review and recommendation. It was a pleasure to help you through your move, and we truly appreciate your kind words. We wish you every happiness in your new home! From Your Move Crawcrook Team.
★★★★★ 5/5
GoogleDealing with Megan, Hazel Alex & Denise. would highly recommend. Very smooth sale and nothing was too much trouble. Thank you!
Ross · 12 August 2026 · Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied · 12 October 2026
Thank you for your lovely review Ross, we are pleased that you have had a pleasant experience with Your Move Crawcrook.
★★★★★ 5/5
GoogleThanks to all the Staff -Hazel, Megan, Denise, Alex and Katrina for their help in selling my house and keeping me unto date with the progress - very friendly office
John · 12 August 2026 · Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied · 12 October 2026
Thank you so much for your wonderful 5-star review, It was a pleasure helping you, and we wish you all the very best in your new chapter. From Your Move Crawcrook Team
★★★★★ 5/5
GoogleMy purchase recently completed and I have to say the support and chasing by Denise and Hazel was fantastic. Having a seller pull out after loads of delays was frustrating but with the help from Your Move Crawcrook I quickly found another property to purchase. All members of staff were helpful, accommodating and professional throughout. I would certainly recommend the service provided. Thank you to the whole team - Hazel, Megan, Denise, Alex and Katrina.
Joe · 12 August 2026 · Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied · 12 October 2026
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that, despite the challenges you faced along the way, our team at Your Move Crawcrook was able to support you in finding another property and getting your purchase successfully completed. All the very best for the future in your new home From Your Move Crawcrook Team.
★★★★★ 5/5
GoogleWe had a fantastic experience with Yourmove. Thank you in particular to Susan Usher who was always very open, friendly and kept us informed at every stage of the move. We’d highly recommend Yourmove to anyone wishing to sell their property.
Nicola · 12 August 2026 · Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied · 12 October 2026
Hello Nicola Thank you so much for your lovely review. It was an absolute pleasure to help you throughout your home move, and I'm so pleased you felt supported and kept informed every step of the way. Your recommendation really does mean a lot. Wishing you all the very best and every happiness in your new home. Kind Regards Susan Usher Branch Manager
★★★★★ 5/5
GoogleI recently sold my late mother's property through Your Move in Whitley Bay. From the initial meeting with Susan Usher I was guided through the process with honest practical advice. The sale was completed in under three months. I sincerely appreciated the help and advice I was afforded and wouldn't hesitate to use this company again. Thank you
Gillian · 12 August 2026 · Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied · 12 October 2026
Hello, thank you so much for taking the time to leave such a thoughtful review. I’m pleased that my advice helped guide you through the sale during what must have been a difficult time. It was a privilege to assist you, and I truly appreciate your kind words and recommendation. Kind regards, Susan Usher, Branch Manager
★★★★★ 5/5
GoogleReally great experience working with Helen to move into our new house. Really helpful and answered all of my questions (no matter how small!) and move in was quick and easy. Would recommend to anyone looking for a property ☺️
Lorna · 12 August 2026 · Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied · 12 October 2026
Hello, thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Helen was helpful, answered all your questions and made moving into your new home quick and easy. We really appreciate your recommendation and wish you every happiness in your new home.
★★★★★ 5/5
GoogleVery professional and friendly, it's been a pleasure dealing with the team
Mark · 12 August 2026 · Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied · 12 October 2026
Hello Mark thankyou for your kind review on the service received I will be sure to pass this onto the team. Kind Regards Susan Usher Branch Manager
★★★★★ 5/5
GoogleHelen at Your Move Whitley Bay has been incredible from the moment we reached out to Your Move for help finding a property. We were relocating from Nottingham so it was logistically very challenging with 2 young children but Helen was instrumental in helping us find a lovely family home quickly. Then during the tenancy Helen was always contactable and just a pleasure to work with. Highly recommend reaching out to Helen if you need help finding a rental property.
Kerri · 12 August 2026 · Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied · 12 October 2026
Hello Kerri. Thank you so much for your lovely review. We’re delighted to hear that Helen was able to make what must have been a challenging relocation from Nottingham as smooth and stress-free as possible for you and your family. Your kind words will mean a lot to Helen, she’ll be thrilled to hear them. We wish you and your family every happiness in your new home. Kind Regards Susan Usher Branch Manager
★★★★★ 5/5
GoogleSusan and Jodie were so incredibly helpful throughout this whole process!! Thank you SO much! Whenever I would phone or needed help figuring something out, someone from the team was always able to help. Thank you all so much again!! 💛💛 …
Tara · 12 August 2026 · Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied · 12 October 2026
Hello Tara. Thank you so much for your lovely review. We’re delighted to hear that myself and Jodie were able to make the whole process as smooth and straightforward as possible for you. It’s fantastic to know that whenever you needed help, our team was always there to support you. Thank you again for choosing Your Move Chris Stonock, and we wish you all the very best in your new home. Kind Regards Susan Usher Branch Manager.
★★★★★ 5/5
GoogleJoanne was lovely and a lot of help to us both! Your Move were all quick to answer the phone and the rental process was quick and painless.
Chris · 12 August 2026 · Your Move Chris Stonock Durham (89)
Agent replied · 12 October 2026
Thank you for your kind words Chris!
★★★★★ 5/5
GoogleI received excellent service from Sarah at Your Move. She replied to every email quickly and was always professional and helpful on the phone. She also made sure to call back exactly when she said she would. Thank you Lee & Shirley
Shirley · 12 August 2026 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied · 12 October 2026
Thank you so much for your glowing review and proactive approach throughout the sale, wishing you both all the best for the future and hope our paths cross again
Sarah Nixon
Branch Manager
★★★★★ 5/5
GoogleSarah, Harry and the team were so helpful throughout my house purchase and incredibly supportive from start to finish. As a first-time buyer, having such a friendly and responsive team was such a gift. Thanks so much!
Zara · 12 August 2026 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied · 12 October 2026
Thank you for your lovely review, we are so pleased to hear we helped make your experience an easy one.
Enjoy your new home!
★★★★★ 5/5
GoogleI have used Your Move to find a new rental property, Jessica S sat and helped me fill in all of our referencing and made the process really easy! Chloe kept us in mind when looking for a house and found us a really lovely property! Harry Sarah and Jess Routledge are also really friendly whenever we pop in! A really great team
Lilian · 12 August 2026 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied · 12 October 2026
Thank you for your wonderful review Lilian, we are so pleased you found the team helpful and we wish you many years of happiness in your new home!
Chloe Murphy
Lettings Manager
★★★★★ 5/5
GoogleCan't recommend the team enough! Nothing is ever too much! Thank you Jess S Chloe Harry Jess R Sarah and Kate
James · 12 August 2026 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied · 12 October 2026
Thank you for the lovely review, it has been a pleasure helping you secure your rental property!
Chloe Murphy
Lettings Manager
★★★★★ 5/5
GoogleThe Team at your move have been absolutely brilliant with the sale of my property from start to finish. Would like to say a special thanks to Harry, Nitin and Sarah who have made this all possible
Thank you very much!
Daniel · 12 August 2026 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
★★★★★ 5/5
GoogleProbably the best decision I ever made going with this branch. Sarah helped from start to finish, especially when our purchase started to have issues on move in day and has been very helpful ever since then.
Would 100% choose again and recommend to anyone else I know in the area.
Matthew · 12 August 2026 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
★★★★★ 5/5
GoogleMe and my partner have just rented our first home through Your Move, the service from start to finish was so easy and efficient. Thanks so much to Chloe, Jess, Jess R, Harry and Sarah for being so friendly and helpful :)
Demi · 12 August 2026 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied · 26 August 2024
Thank you so much for your lovely review and for the great ditty you wrote for us which is now on our staff noticeboard. You've both been a pleasure to deal with best Wishes for the future
Sarah Nixon
Branch Manager
★★★★★ 5/5
GoogleFantastic service from Your Move, West Denton. All the staff have been amazing, especially Libby who kept us informed all through the process. I would 100% recommend. Thank you.
David · 12 August 2026 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied · 12 October 2026
Thank you so much for your kind words and for taking the time to leave us such a lovely review. We're delighted to hear you had a fantastic experience with our West Denton team. Libby will be especially pleased to know her communication and support throughout the process made such a positive difference. Your recommendation means a great deal to us. We wish you all the very best and thank you again for choosing Your Move West Denton.
★★★★★ 5/5
GoogleCan’t thank Libby, Terri, Ashley, Louise and Shannon enough. It has taken 11 months to get to the end of a very complicated purchase. They constantly kept me updated and chased the solicitors for information. So friendly and polite, nothing was a bother to them, always available for advise and help. Would recommend this branch every time.
Fiona · 12 August 2026 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied · 12 October 2026
Thanks so much for taking the time to leave such a wonderful review. It was a pleasure to help you with your sale, and we're delighted to hear you had such a smooth experience from start to finish. Thank you for your kind words about Tim and the team. We're so pleased that Terri, Libby, Louise, Shannon and Ashley all helped make the process as stress-free as possible, and we'll be sure to pass on your lovely comments to everyone, especially Terri, who will be thrilled to know her hard work and communication made such a positive difference. Your recommendation means a great deal to us. We wish you all the very best in your new home, and if we can ever help you again in the future, we'd be delighted to do so., Tim and the Team at Your Move West Denton
★★★★★ 5/5
GoogleRecently used your move to sell our property from start to finish we had a very smooth experience. Tim was excellent doing our valuation and explaining every detail on cost and how things work made us feel very relaxed. The five girls in the office Terri,Libby,Louise,Shauna and Ashley were all very helpful always polite and always up to date on the progress of our sale. Most of our dealings were with Terri who handled our sale and did so very professionally. We would recommend Your Move to anyone wanting a hassle free experience .
Gwen · 12 August 2026 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied · 12 October 2026
Thank you so much for your fantastic review.
It was a pleasure to help you with your sale, and I'm delighted to hear that the whole process was such a smooth and hassle-free experience. Thank you for your kind words about my valuation appointment, I'm really pleased I was able to explain everything clearly and help you feel at ease from the very beginning.
I'll be sure to pass your lovely comments on to Terri, Libby, Louise, Shauna and Ashley. They'll be thrilled to know their professionalism, communication and support made such a positive difference throughout your move. I'll also make sure Terri receives your special mention for the excellent job she did progressing your sale.
Thank you again for choosing Your Move West Denton and for recommending us. We truly appreciate your support and wish you every happiness in your new home.
Best wishes,
Tim and the team at Your Move West Denton
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