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5/5
Googlei would strongly recommend Your- Move Sutherland. the whole team Sam , Sarah and in particular jasmine .
they went over and beyond the call of duty to help me purchase and rent out my property while living abroad. excellent customer service. jasmine really should be applauded for her prompt and always professional approach . well done ππ»
Olukemi Β· 17 January 2024 Β· Your Move Chris Stonock Sunderland (4A Athenaeum Street)
Agent replied Β· 15 June 2024
Thank you for your repeat business Kemi, we are always appreciative of this and look forward to working with you in the future. Jasmin, Sam, Sarah S, Sarah J, Chloe & Lynne. π β¦
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5/5
GoogleMy wife and I sold our first house through Your Move Sunderland this year and we're so glad we went with them! Words can't describe how amazing their service was and how much Sam and her team went above and beyond.
Although the house we bought wasn't sold through Your Move, we attribute the fact that we eventually moved to how much effort Sam, Sarah & the team put into making it happen when the other estate agent (the one we bought our new house through) didn't!!!
For those who want more info: We were in a rather short chain with only 3 parties which should have been straight forward but for some reason got delayed massively so that completion only happened after over 5 months. Sam and her team however were with us every step of the journey, answered the endless amount of questions we had and did everything in their power to help us move as fast as possible EVEN THOUGH the property we were buying wasn't even sold through Your Move. That's what you call service and care!
We can honestly say that we felt Sam & her team really care about making a house move a positive experience for everyone involved. They chased things up if it needed to, kept us in the loop throughout and queried solicitors as to why things were delayed.
The wealth of experience Sam & Sarah have is invaluable and we're convinced if it hadn't been for them, we would probably still be waiting for a completion date.
They were also always just one phone call away. I can't emphasise enough how much a good phone manner and how fast an estate agent picks up your call says about how they deal with their clients and prospective buyers!
When we first considered selling, we had several local estate agents visit us and value our property. Some of these didn't make a big effort to explain their fees, some of them talked a really big game and arrogantly bragged with how amazing they are & how many properties they sell, etc.
When Sarah visited us it was none of the pushy sales tactics which was a breath of fresh air! Instead she was very genuine, professional, a great listener and communicated really well what selling a house involves. Any questions we had or additional info we felt was important to let her know about our house - she took the time to listen and note. What we then got was a quality listing and a high quality selection of really interested buyers.
My wife and I are so glad that we decided to go with our gut instinct and chose Your Move over everyone else. We can't thank Sam, Sarah and the team enough for everything they've done for us and we would highly recommend them to anyone wanting to buy or sell!
Benjamin Β· 17 January 2024 Β· Your Move Chris Stonock Sunderland (4A Athenaeum Street)
Agent replied Β· 15 June 2024
Thank you so much for such a kind review. There is no better feeling for us than knowing we have made a difference to your moving experience. I hope you and Rebecca are settling in to your new home well. We wish you the best of luck for the future. Sam, Sarah S, Sarah J, Chloe, Jasmin & Lynne. π β¦
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5/5
GoogleI had an absolutely outstanding experience renting through this letting agent, especially with Katrina who went above and beyond to ensure I would get the house of my dreams. Thank you so much to the crawcook team! I would highly recommend this branch.
Cassie Β· 17 January 2024 Β· Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied Β· 15 June 2024
Thank you so much for your positive feedback Cassie we really appreciate it. We are delighted you love your new home. Michelle and the Crawcrook Team
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5/5
GoogleBranch Manager Michelle at Your move in crawcrook really helped me with my latest house purchase. All sales Consultants βDenise, Katrina, Sophie and Pennyβ were really friendly and helpful, they all worked hard to get me the information I needed. The team always kept me up to date with what was going on within the chain and between solicitors. Michelle, and each member of staff were very professional and conscientious. π
Anthony Β· 17 January 2024 Β· Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied Β· 15 June 2024
Thank you so much for your positive feedback Anthony we really appreciate it. We hope you love your new home and we look forward to working with you again in the near future. Michelle and the Crawcrook team.
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5/5
GoogleI have had experience of involvement with Your Move estate agents Crawcrook branch on several occasions both buying and selling property and have found their service, manner and helpfulness over and above the service they provide. My recent engagement is ongoing and The staff are a real pleasure to engage with. The Crawcrook branch is local to where I live so itβs easier to call in than phone. This is an oppertunity to thank the staff for being so helpful and more than that .. personable! Thankyou Michelle, Katrina, Denise, Penny, and Sophie. Keep up the good work.
Sharon Β· 17 January 2024 Β· Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied Β· 15 June 2024
It's a pleasure to work with you Sharon and we are so pleased we have completed the sale of your property. We look forward to handing over the keys to your new home in the coming weeks and we hope you will be very happy there. Thank you so much for your positive feedback we all really appreciate it. Michelle and the Crawcrook team.
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5/5
GoogleThe staff were great with communication and very helpful through the process. Megan was great help!
Jamie Β· 17 January 2024 Β· Your Move Chris Stonock Newcastle Upon Tyne (Bishop Court Front Street)
Agent replied Β· 15 June 2024
Thank you very much Jamie, we hope you're happy with your new home! - Whickham team.
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5/5
GoogleVery helpful - Ashley and the team were always very responsive to emails + calls and more than happy to help with queries.
Jono Β· 16 January 2024 Β· Your Move Wallsend
Agent replied Β· 6 February 2024
Thank you for your feedback Jonathan, on behalf of Ashley and the whole team may we wish you many years of happiness in your new home
Sarah Nixon
Branch Manager
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5/5
GoogleWe had absolutely no hope of getting a house however spoke to Kirsty at your move about our circumstances and that we needed to move to be closer to family. Kirsty was absolutely amazing and spoke to the landlord for us and explained our situation. Nothing at all was a bother for your move, I spoke to many of the team members as had a lot of questions and everyone was lovely and so so helpful and nothing at all seemed a bother. They have made what could have been a stressful time a very easy time and process. Thank you so much everyone at your move for all your help and support!
Laura Β· 9 January 2024 Β· Your Move Consett
Agent replied Β· 6 February 2024
Thank you so much Laura for this review, it has been my absolute pleasure in securing you a property for you so you can be closer to family. I hope you and your family are very happy there! Best Wishes for the future Kirsty & All at Your Move Consett.
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5/5
GoogleI have had the pleasure of using the Your Move team to both buy and sell properties. Kirsty (manager) and Samantha are brilliant. They are professional, knowledgeable, friendly and always on hand when I have a query.
I would throughly recommend their service
David Β· 7 January 2024 Β· Your Move Consett
Agent replied Β· 6 February 2024
Thank you David for your kind review, great to hear of your feedback. Thank you for choosing Your Move Consett, best wishes from Kirsty, Samantha & The Team
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5/5
GoogleMany thanks to Nicky & Chera-lise for the seamless process, would highly recommend!
Joe Β· 7 January 2024 Β· Your Move Durham
Agent replied Β· 6 February 2024
Thanks so much for you review Joe, it is much appreciated. It's been a pleasure working with you π β¦
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5/5
GoogleThank you to all the team - Nicky, Ian, Annaleigh, Sue & Chera at Your Move Durham. You have all done a fantastic job for us.
Selma Β· 7 January 2024 Β· Your Move Durham
Agent replied Β· 6 February 2024
Thank you so much for your kind review for the Team at Durham. Wishing you the best of luck for the future π β¦
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5/5
GoogleReally great service. Sarah Thomas was extremely helpful and kept me up to date every step on the way.
Joanne Β· 7 January 2024 Β· Your Move Wallsend
Agent replied Β· 6 February 2024
Thank you for your feedback Joanne, enjoy your beautiful new home
Sarah Thomas
Branch Manager
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5/5
GoogleAfter a shocking experience from Pattisons for many years, took my business to Gail at your move, and has been 10/10 service, any questions answered straight away and always has your best interests at heart.
Amy Β· 7 January 2024 Β· Your Move Wallsend
Agent replied Β· 6 February 2024
Thank you for your review Amy, we are delighted that you've been pleased with the service from our Lettings Manager Gail, she is a credit to our team and we look forward to working with you in the future.
Sarah Thomas
Branch Manager
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5/5
GoogleSarah and her team have been brilliant.
Very helpful and very prompt with communications. Would definitely recommend using there services.
Gillian Β· 7 January 2024 Β· Your Move Wallsend
Agent replied Β· 6 February 2024
Thank you so much Gillian for your review and for instructing us to sell your property. On behalf of the whole team may we wish you the very best for the future.
Sarah Thomas
Branch Manager
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5/5
GoogleSarah was very helpful during what was a challenging time. communication was great and Your Move as a whole worked very hard to make sure the process was as smooth as possible. very satisfied.
Doug Β· 7 January 2024 Β· Your Move Wallsend
Agent replied Β· 6 February 2024
Dear Doug,
Thank you for your kind words and for being such a proactive seller dealing with issues that cropped up on the survey report which undoubtedly helped secure the sale of your property to completion stage. We hope you are very happy in your new home.
Sarah Thomas
Branch Manager
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5/5
GoogleYour Move handled both our sale and our purchase and were equally fantastic on both. Sarah S who did our valuation really stood out as professional and thoughtful and made sure our sale was handled smoothly and presented the best it could be, and had lots of good advice regarding the property we liked. Sarah T, the manager, couldn't have done more for us in handling our purchase, and just made it easy even amid some challenges. Everyone else we spoke to were lovely and professional. Would not hesitate to recommend.
Becky Β· 7 January 2024 Β· Your Move Wallsend
Agent replied Β· 6 February 2024
Thank you for your wonderful review of our services, great to hear from sellers who also bought from us. Sarah Smith who valued your property is a credit to our team and thanks you so much for your kind words as do I. Enjoy every moment in your beautiful new home and should you ever wish to move in the future please don't hesitate to contact us.
Sarah Thomas
Branch Manager
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2/5
GoogleNever answered the phone. Very difficult to contact.
Willin Β· 7 January 2024 Β· Your Move Sunderland
Agent replied Β· 6 February 2024
Hi Will, I apologise you have not been able to reach us, I am sure you can see from the many positive reviews below that we are very responsive to our customers in the main. Sometimes during busier periods, peak holiday season, or over lunch breaks for example there may be times where you have to leave a message but again we are always very responsive to our messages and endeavor to call you back within 2 hours. I'd be grateful if you could provide more information on when you have tried to call and confirm whether a message was in fact left for us, as we have had no messages left today. If no message is left we do not know you have called and are unable to get back to you to help you with your query. If you'd like to call the office we do have a full team here today ready to help you. Kind Regards, Sam.
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5/5
GoogleGreat service. Offered on a property and completed in 6 weeks. Emily did a great job!
Emily Β· 28 December 2023 Β· Your Move Chris Stonock Consett (30 Victoria Road)
Agent replied Β· 24 August 2024
Thank you for your review, it was great that we could complete your purchase in 6 weeks, Ill pass your comments to Emily. Good luck with the renovations! Best Wishes from Kirsty & All at Your Move Consett
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5/5
GoogleKirsty and the team have been brilliant. It did take a while to find a buyer - due to the current market but the team worked really hard and kept me updated along the way and we found a buyer and the sale went through relatively smoothly .which was a relief.
Joanne Β· 28 December 2023 Β· Your Move Chris Stonock Consett (30 Victoria Road)
Agent replied Β· 24 August 2024
Thank you Joanne for your 5 star review, happy completion day for you! Thank you for choosing Your Move Consett for selling your property. Best Wishes Kirsty & All at Your Move Consett.
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5/5
GoogleI have had the pleasure of using the Your Move team to both buy and sell properties. Kirsty (manager) and Samantha are brilliant. They are professional, knowledgeable, friendly and always on hand when I have a query.
I would throughly recommend their service
David Β· 28 December 2023 Β· Your Move Chris Stonock Consett (30 Victoria Road)
Agent replied Β· 24 August 2024
Thank you David for your kind review, great to hear of your feedback. Thank you for choosing Your Move Consett, best wishes from Kirsty, Samantha & The Team
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5/5
GoogleCan't recommend your move Consett enough! Fantastic customer service from start to finish. Emily came out and explained the process, took my pics and details anddid a fantastic job. Easy to contact and update. When the first sale fell through they were straight back on it and from start to finish completed in 2 month. Cracking team. Cheers!
Alan Β· 28 December 2023 Β· Your Move Chris Stonock Consett (30 Victoria Road)
Agent replied Β· 24 August 2024
Thank you Alan for your kind review, its lovely to hear your feedback. I will be sure to pass on thanks to Emily! We wish you well for the future, Kirsty & The Team at Your Move Consett.
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5/5
GoogleAs a first time buyer Your Move made my experience a great one . Kirsty is very professional in her approach, and easy to deal with which takes the stress of buying a property away. She is a brilliant team member. Both Kirsty and Sam were very accommodating on my viewings and made me feel at ease and answered any questions I had. It was such a smooth experience with great communication throughout.
I will definitely be recommending Your Move Consett to friends and family.
Thanks again ladies π
Natalie Β· 28 December 2023 Β· Your Move Chris Stonock Consett (30 Victoria Road)
Agent replied Β· 24 August 2024
Thank you so much Natalie for your lovely words, it has been a pleasure helping you in securing your first home and we wish you lots of memories in your home. Best Wishes for the future, Kirsty & All of the Team at Your Move Consett π β¦
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5/5
GoogleAmazing help from the team in the Houghton office. Leighanne the agent we mainly spoke with helped us through the whole process and awnsered all of the questions we had. Super helpful 10/10 would recommend :) thank you for your help!!
Beth Β· 24 December 2023 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)
Agent replied Β· 21 June 2024
Hi Beth,
Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future.
Kind regards,
Rachel, Leighanne and the team at Houghton
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5/5
GoogleOutstanding team at Your Move Houghton branch. Leighanne, Rachel and Rachael have been amazing. In the last 5 months I have bought 3 properties through Your Move and the level of service I get all the time is exceptional. Prompt response, professional and friendly plus they go the extra mile to achieve a win, win situation for all parties involved in the transaction.
Big shout out again to Leighanne, my super star.
Jeffrey Β· 24 December 2023 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)
Agent replied Β· 21 June 2024
Thank you Jeffrey, hopefully we can help you find more properties in the future.
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