★★★★★ 5/5
GoogleWe had absolutely no hope of getting a house however spoke to Kirsty at your move about our circumstances and that we needed to move to be closer to family. Kirsty was absolutely amazing and spoke to the landlord for us and explained our situation. Nothing at all was a bother for your move, I spoke to many of the team members as had a lot of questions and everyone was lovely and so so helpful and nothing at all seemed a bother. They have made what could have been a stressful time a very easy time and process. Thank you so much everyone at your move for all your help and support!
Laura · 27 January 2024 · Your Move Chris Stonock Consett (30 Victoria Road)
Agent replied · 24 August 2024
Thank you so much Laura for this review, it has been my absolute pleasure in securing you a property for you so you can be closer to family. I hope you and your family are very happy there! Best Wishes for the future Kirsty & All at Your Move Consett.
★★★★★ 5/5
GoogleFirst class service from all staff. Easy to contact at anytime Sam and Kirsty have kept me up to speed and advised throughout our sale. We couldn’t have asked for a better service and would recommend this team to help you sell your property.
Mark · 27 January 2024 · Your Move Chris Stonock Consett (30 Victoria Road)
Agent replied · 24 August 2024
Thank you Mark for firstly choosing Your Move Consett to sell your home and thank you for your kind words. Best of luck with your new home, Kirsty, Sam & The Team at Your Move Consett.
★★★★★ 5/5
GoogleHonestly couldn't fault the service me and my partner received especially after our not so good experience with our previous landlord. I'm a vulnerable adult and it has really helped ease my anxiety and stress levels receiving a friendly, efficient and professional service. The welcome gift box after getting our keys was also a lovely surprise and added touch!
Holly · 23 January 2024 · Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)
Agent replied · 21 June 2024
Hi
Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future.
Kind regards,
Houghton-le-Spring Team
★★★★★ 5/5
GoogleWe have been extremely happy with the service provided to us. Ian, along with every member of the team, namely Nicky, Sue, Annaleigh, and Chera-lise, have been exceptionally helpful throughout the process. Despite challenging market conditions and our urgent need to complete the sale, the team’s efficiency and dedication were remarkable. We were particularly impressed with the extra efforts made, such as resolving an issue with our garage door and taking care of the meter readings, these thoughtful gestures did not go unnoticed. We will definitely use their services again for any future needs and will not hesitate to recommend you to others. The team definitely made our selling experience a smooth and pleasant one.
Assad · 23 January 2024 · Your Move Durham
Agent replied · 6 February 2024
Thank you so much for taking the time to write your review Assad. We are delighted to hear you have had such excellent service from our whole Durham team. Best of luck for the future from all of us at Your Move.
★★★★★ 5/5
GoogleAfter viewing a property that we liked, with Dominic who couldn’t have been more professional, helpful and friendly, we decided to put our property on the market with YourMove Durham. From when Ian who came out to take the excellent photographs, to Dominic and Nicky in sales, we could not fault the service we received and wouldn’t hesitate to recommend this company to anyone considering selling. We actually sold within 3 weeks of going on the market and were kept in constant communication by Sue in Sales Progression. All in all a very smooth experience, a huge thank you!!
Nina · 23 January 2024 · Your Move Durham
Agent replied · 6 February 2024
Thank you Nina for your lovely review. It means the world to us that you were happy with the service from the team in Durham and we really appreciate your recommendations. We wish you all the best in your new home. 🏡 …
★★★★★ 5/5
GoogleVery helpful - Ashley and the team were always very responsive to emails + calls and more than happy to help with queries.
Jono · 23 January 2024 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied · 21 June 2024
Thank you for your feedback Jonathan, on behalf of Ashley and the whole team may we wish you many years of happiness in your new home
Sarah Nixon
Branch Manager
★★★★★ 5/5
GoogleSarah and her team have been brilliant.
Very helpful and very prompt with communications. Would definitely recommend using there services.
Gillian · 23 January 2024 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied · 21 June 2024
Thank you so much Gillian for your review and for instructing us to sell your property. On behalf of the whole team may we wish you the very best for the future.
Sarah Thomas
Branch Manager
★★★★★ 5/5
GoogleSarah was very helpful during what was a challenging time. communication was great and Your Move as a whole worked very hard to make sure the process was as smooth as possible. very satisfied.
Doug · 23 January 2024 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied · 21 June 2024
Dear Doug,
Thank you for your kind words and for being such a proactive seller dealing with issues that cropped up on the survey report which undoubtedly helped secure the sale of your property to completion stage. We hope you are very happy in your new home.
Sarah Thomas
Branch Manager
★★★★★ 5/5
GoogleYour Move handled both our sale and our purchase and were equally fantastic on both. Sarah S who did our valuation really stood out as professional and thoughtful and made sure our sale was handled smoothly and presented the best it could be, and had lots of good advice regarding the property we liked. Sarah T, the manager, couldn't have done more for us in handling our purchase, and just made it easy even amid some challenges. Everyone else we spoke to were lovely and professional. Would not hesitate to recommend.
Becky · 23 January 2024 · Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied · 21 June 2024
Thank you for your wonderful review of our services, great to hear from sellers who also bought from us. Sarah Smith who valued your property is a credit to our team and thanks you so much for your kind words as do I. Enjoy every moment in your beautiful new home and should you ever wish to move in the future please don't hesitate to contact us.
Sarah Thomas
Branch Manager
★★★★★ 5/5
GoogleExcellent service, would highly recommend.
Laura · 23 January 2024 · Your Move Sunderland
Agent replied · 6 February 2024
Thank you Laura, we really appreciate the kind review. Sam, Sarah J, Sarah S, Jasmin, Chloe & Lynne. 😊 …
★★★★★ 5/5
GoogleHelen and Julia were a lifeline to me! So so helpful and generally lovely women. The best letting agent I’ve dealt with, everything dealt with concisely and professionally by lovely lovely people. Can’t thank them enough!
Samantha · 22 January 2024 · Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied · 20 June 2024
Hello Samantha thank you for such wonderful feedback on Helen and Julia's level of service that they have provided to you, they are truly grateful for your kind comments and they both do an amazing job for Your Move Chris Stonock we are very proud to have them in our team. Its very good to hear you feel that we are the Best Letting Agent you have dealt with, our aim is to be professional and genuinely helpful to all our customers. Kind regards Susan Usher Branch Manager. 😊 🏠
★★★★★ 5/5
GoogleMy partner and I recently found our dream rental property through Your Move Whitley Bay. We received prompt, efficient, and professional service every step of the way from day one. Susan, Helen and Dan really cared about us finding a place we liked, within budget and settling in was a breeze, with easy communications between the agent, the referencing, and the landlord. Highly recommended.
Callum · 22 January 2024 · Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied · 20 June 2024
Hello Callum
Many thanks for your lovely comments about the service you received from our office and our staff. We love it when our customers find their dream home and at the viewing can see themselves living there. I'm pleased you have settled in nicely and met the landlord. Thankyou for the recommendation. Kind regards Susan Usher Branch Manager 😃 🌈
★★★★★ 5/5
GoogleJulie and Susan went above and beyond for me and they and all the team are so lovely and personable. I was trying to buy a house from them so I wasn’t even technically their customer, but that made no difference to their service. The sale fell through but through absolutely no fault of theirs, they kept me informed every step of the way and I was confident they were doing everything possible for me. Even after the sale fell through Julie still checked in to see if I needed further help and if I’d found anywhere else! Could not recommend them enough, they deserve nothing but praise!
Sarah · 22 January 2024 · Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied · 20 June 2024
Hello Sarah
On behalf of Julie and myself can I thankyou for your wonderful feedback and comments. Its always very upsetting for all concerned when a sale falls through and although you say you were not our client we treat all customers fairly and have a duty of care to our buyers . I'm very proud of Julie's customer service and proactive approach to her buyers trying to find them another property. Your recommendation is most appreciated. Good luck with the house hunting - Kind regards Susan Usher Branch Manager. 😄 💒
★★★★★ 5/5
GoogleOutstanding service provided by the team specially Ashley. Very smooth and quick delivery from viewing the property to purchase completion. Thank you. Highly recommended.
Prince · 19 January 2024 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied · 17 June 2024
Thank you so much for taking the time to share your positive experience with our team, especially highlighting Ashley's outstanding service. We are thrilled to hear that your property purchase journey was smooth and efficient, from viewing to completion.
We greatly appreciate your recommendation. Our team strives to provide excellent service, and it's incredibly rewarding to know that we've succeeded in your case.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to helping you again in the future.
★★★★★ 5/5
GoogleA huge thankyou to the girls at your move west Denton, Ashley helped me for months and keeping me in the loop of things she was so polite and nice every time I spoke to her, after every phone call I always thought ahhh I really like her! The other girls there im not sure if their names I think Abigail Louise and Shannon were also very helpful even when Ashley was busy they would help me out and were so kind! Thankyou ❤️🏴☠️
Ruby · 19 January 2024 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied · 17 June 2024
Wow! Thank you so much for your lovely review! We're delighted to hear about your positive experience with Ashley and the rest of our team.
We're grateful for the opportunity to assist you, and your appreciation means a lot to us. If you ever need further assistance or have any questions, don't hesitate to reach out. Wishing you nothing but joy and happiness in your new home!
Thank you for choosing Your Move West Denton.
★★★★★ 5/5
GoogleMe and my partner have had a lovely experience moving into our new home. Ashley, Abbie, Louise and Shannon were very friendly and made sure our move in as smoothly as possible and helped us with all our questions. Thanks so much!
Jamie · 19 January 2024 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied · 17 June 2024
Dear Jamie,
We are thrilled to hear about your positive experience moving into your new home! Ashley, Abbie, Louise, and Shannon are indeed exceptional members of our team, and we're delighted that they could make your move as smooth and enjoyable as possible.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing us to be a part of this exciting chapter in your life. Wishing you many happy times in your new home!
★★★★★ 5/5
GoogleHuge thank you to all of the girls at Your Move West Denton, Ashley, Louise, Shannon and especially Abigail who has guided me from start to finish. Abby has made what felt like a very daunting task of selling my family home as easy as possible reassuring me every step of the way and I’m so very grateful for all of the guidance received . The staff are professional, friendly and extremely efficient with their regular updates and prompt feedback right through to guiding me through the final stages. Thank you to all and I feel like I have made a friend along the way !
So very much appreciated and I certainly would not hesitate to recommend.
Julie and family
Julie · 19 January 2024 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied · 17 June 2024
It's wonderful to hear about your positive experience with the team at Your Move West Denton, Julie! It sounds like Abbie and the rest of our staff went above and beyond to make the process of selling your family home as smooth as possible. Your kind words about their professionalism, friendliness, and efficiency, as well as the reassurance and guidance you received, are truly heartwarming.
Building a connection with clients is an important aspect of any service, and it's fantastic that you feel like you've made a friend along the way. Your willingness to recommend Your Move West Denton speaks volumes about the quality of service you received.
Wishing you all the best in your future endeavors, and may your new journey be just as wonderful as this one!
★★★★★ 5/5
GoogleMany thanks to Nicky & Chera-lise for the seamless process, would highly recommend!
Joe · 18 January 2024 · Your Move Chris Stonock Durham (89)
Agent replied · 16 June 2024
Thanks so much for you review Joe, it is much appreciated. It's been a pleasure working with you 😄 …
★★★★★ 5/5
GoogleThank you to all the team - Nicky, Ian, Annaleigh, Sue & Chera at Your Move Durham. You have all done a fantastic job for us.
Selma · 18 January 2024 · Your Move Chris Stonock Durham (89)
Agent replied · 16 June 2024
Thank you so much for your kind review for the Team at Durham. Wishing you the best of luck for the future 😄 …
★★★★★ 5/5
GoogleSo far so good
Expats · 17 January 2024 · Your Move Chris Stonock Chester Le Street (53 Front Street)
★★★★★ 5/5
GoogleSharon was incredibly helpful when I was looking for a house. She sent over properties that matched what I was looking for and called when new ones had just been added so I could get in for viewings quickly. Best estate agent I dealt with. Would definitely recommend.
Charlie · 17 January 2024 · Your Move Chris Stonock Chester Le Street (53 Front Street)
Agent replied · 16 June 2024
Hi, Charlotte, thank you so much good luck in your new home. 😍 …
★★★★★ 2/5
GoogleNever answered the phone. Very difficult to contact.
Willin · 17 January 2024 · Your Move Chris Stonock Sunderland (4A Athenaeum Street)
Agent replied · 15 June 2024
Hi Will, I apologise you have not been able to reach us, I am sure you can see from the many positive reviews below that we are very responsive to our customers in the main. Sometimes during busier periods, peak holiday season, or over lunch breaks for example there may be times where you have to leave a message but again we are always very responsive to our messages and endeavor to call you back within 2 hours. I'd be grateful if you could provide more information on when you have tried to call and confirm whether a message was in fact left for us, as we have had no messages left today. If no message is left we do not know you have called and are unable to get back to you to help you with your query. If you'd like to call the office we do have a full team here today ready to help you. Kind Regards, Sam.
★★★★★ 5/5
Google5 star service. Best agents I have used out of quite a few. Highly recommend
Grant · 17 January 2024 · Your Move Chris Stonock Sunderland (4A Athenaeum Street)
Agent replied · 15 June 2024
Thank you Grant for your lovely review, it really means a lot to us. Sam, Sarah S, Sarah J, Chloe, Jasmin & Lynne.
★★★★★ 5/5
GoogleJasmin was very efficient in dealing with my rental property. She found a tenant within days and was able to process everything in under a week. Many thanks. CPP.
Kaman · 17 January 2024 · Your Move Chris Stonock Sunderland (4A Athenaeum Street)
Agent replied · 15 June 2024
Thank you for the review Colin. I am pleased you're happy with the service and hope to be able to work with you in the future. Jasmin, Sam, Sarah S, Sarah J, Chloe & Lynne. 😃 …
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