Trusted Agent profile · Tyne & Wear and County Durham
Verified
★★★★★
4,278 reviews across 24 offices and 3 platforms
Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,278 reviews on three platforms, rated 4.8 out of 5 overall.
4,174
Reviews on Google
All 24 offices
100
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 24 offices
Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.
Showing 4,166 reviews on Google only. Show every review
1/5
GoogleWould give 0 stars if I could . Was supposed to be viewing a few properties and the estate agent continually ignored me , ignored my calls , ignored my messages , didn’t show me the 2 houses . When I phoned the estate agent I kept been given excuses like he’s on his lunch and he will phone you after and he never did . The worst estate agent I have dealt with , so unhelpful and absolutely no customer service skills
5/5
GoogleA great experience from a very professional team who help to remove the stress of selling our property. Would recommend.
Thank you so much for taking the time to share your positive experience with our team in the Wallsend Branch Colin. Best Wishes to you and the family Sarah Nixon Branch Manager
5/5
GoogleI've had really good experience so far with your move Chester le street office, Chole has been very helpful, friendly and professional would definitely recommend
Hi Lee, thank you for your kind words 😀 …
5/5
GoogleDenise and Katrina were excellent. From helping us organise a video viewing due to our current location, to helping us and guiding us through every step of the way with our references and application. They went above and beyond to help us and my partner and I were thrilled with the property and the quick and thorough process through Your Move all thanks to Denise and Katrina.
Thank you very much for your kind review. We're pleased you're happy with the service. Good luck & we hope you're happy in your new home. Thank you, Crawcrook Team.
5/5
GoogleEffortless Process with YourMove Durham, We had the initial property viewing with Mike who was very friendly, on-time and knowledgeable about the property. Nicky was our main contact for the rental and was a pleasure to deal with, very kind and helpful. Also a special thanks to Chloe for her assistance with the application, and to Annaliegh & Joanne for being so friendly and accommodating. With regards to referencing, honestly not the best, besides the usual red-tape issues with reference agencies found them very restrictive but thats a separate issue, as long as you have all your records everything should run smooth. Rachel & Julia
Thank you so much for your lovely review Rachel & Julia. We are delighted to hear you have had such great service from Nicky and the team at Durham. Best of luck in your New Home 🏡 …
5/5
GoogleI would like to extend my heartfelt gratitude to the exceptional Right Move team of Wallsend Gail, Sarah & Dan for their dedication & tireless efforts in finding the perfect tenant for my unit. From the very beginning, they have shown remarkable attention to detail & have been incredibly responsive to all my concerns re leasing & upkeep of the unit. Their professionalism & commitment to excellence have made the entire process smooth & stress free. I am appreciative of their support & highly recommend their service to anyone in need of real estate assistance.
Thank you so much for taking the time to share your experience with our team in the Wallsend Branch and for instructing us to act for you with the letting of your property. Sarah Nixon Branch Manager
5/5
GoogleYour Move West Denton have been nothing short of outstanding. From the very first meeting to handing over the keys. Louise, Ashley and Abigail were professional, efficient, patient and kind. They really went above and beyond to ensure the whole process went smoothly. Nothing was too much trouble and I am so glad we entrusted our house sale to Your Move.
Thank you so much for your kind words and glowing review! It is always a pleasure to sell such a beautiful house. We're thrilled to hear about your positive experience with Louise, Ashley, and Abigail at Your Move West Denton. Our team strives to provide professional, efficient, and compassionate service, and it's wonderful to know we succeeded in making your house sale process smooth and stress-free. We truly appreciate your trust in us and are grateful for your recommendation. If you ever need assistance in the future, please don't hesitate to reach out. Thank you again!
5/5
GoogleEffortless Process with YourMove Durham, We had the initial property viewing with Mike who was very friendly, on-time and knowledgeable about the property. Nicky was our main contact for the rental and was a pleasure to deal with, very kind and helpful. Also a special thanks to Chloe for her assistance with the application, and to Annaliegh & Joanne for being so friendly and accommodating. With regards to referencing, honestly not the best, besides the usual red-tape issues with reference agencies found them very restrictive but thats a separate issue, as long as you have all your records everything should run smooth. Rachel & Julia
Thank you so much for your lovely review Rachel & Julia. We are delighted to hear you have had such great service from Nicky and the team at Durham. Best of luck in your New Home 🏡 …
5/5
GoogleWe have sold our house with no problems at all thanks to Abigail she's always been very helpful and kept us up to date all of the way the rest of the team are also very helpful and happy to help I would highly recommend them all at your move if you are thinking of selling your home
Thank you so much for your fantastic review! We’re thrilled to hear that selling your house was a smooth experience. Abigail will be so happy to know she made a positive impact by keeping you updated throughout the process. Our whole team strives to be as helpful and friendly as possible, and it's great to know we hit the mark. Your recommendation means the world to us. If you need anything else, you know where to find us! Thanks again for choosing Your Move!
5/5
GoogleFirst time we have used YourMove and we would definitely recommend, the staff were amazing, very friendly and professional. Huge thank you to all of the girls at Your Move West Denton, Louise Shannon and especially Ashley who has guided us from start to finish and keeping us informed of every step of the way right up until completion. Amy and Jake.
Thank you so much for your wonderful review! We are thrilled to hear that your first experience with Your Move West Denton Estate Agents was such a positive one. Our team takes great pride in providing friendly and professional service, and it is gratifying to know that we met your expectations. Louise, Shannon, and especially Ashley will be delighted to hear your kind words and appreciation for their efforts in guiding you through the process and keeping you informed every step of the way. Your recommendation means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out. Congratulations on your new home, and thank you once again for choosing Your Move!
5/5
GoogleHaving not moved house in almost 24 years we were very uncertain of the process and issues that could be encountered. We need not have worried, as following the initial visit from Tim we were reassured and talked through the activity which has gone as described. The marketing was first class, we accepted an offer on our property within the first week and we're able to proceed with our purchase. We have been provided with excellent service by Abigail, guiding us through the whole procedure, going above and beyond when we hit difficulties. Highly recommend Estate Agents.
Thank you for sharing your experience with Your Move West Denton Estate Agents. We are delighted to hear that your first move in almost 24 years was smooth and reassuring with our team. It's wonderful to know that Tim's initial visit provided the clarity and confidence you needed. We are also pleased that our marketing efforts were successful, leading to an offer on your property within the first week. Abigail will be especially happy to hear your kind words. She strives to provide excellent service and support, particularly when challenges arise, and it’s gratifying to see her efforts acknowledged. Your recommendation means a lot to us. Should you need any further assistance in the future, please don't hesitate to reach out. Hopefully we can get you into your new home soon, and thank you once again for choosing Your Move!
5/5
GoogleAll the staff were accommodating and all very experienced; Mrs Sarah Nixon went the extra mile for us on every step to help us buy the property. We definitely wouldn't be able to do this without them, and we are so grateful for their assistance, patience, expertise, and guidance. We extend our heartfelt thanks to the entire staff, Gail, Sarah Smith, Chloe and Gemma, and Sarah Nixon, for their invaluable contributions and for being kind to us whenever we called them. Calls back and forward, email exchanges. Call the property owner and call us back to exchange the information. Thank you very much again.
Thank you so much for your lovely feedback Fernando and for the lovely gifts and card. We are delighted that you have now completed on a property that has been in your sights for many years and we hope you and Joana are very happy there. Sarah Nixon Branch Manager
5/5
GoogleHad a wonderful experience finding our new home with your move. Everything was very well managed and the team is super efficient. Gail especially helped us alot as we are new in town she guided us really well. The rest of the team including Sarah, Sarah S, Chloe and Gemma were also very very helpful. Strongly recommended.
We are so pleased you have had a great experience with our team and thank you for your review. Moving house can be stressful and we hope you have settled in Sarah Nixon Branch Manager
5/5
GoogleAnnette was very helpful in arranging my viewings
5/5
GoogleHad a great experience with YourMove Lauren was very good showing the properties
Thank you Judith, we will be sure to pass on your comments to Lauren 😊 Best Wishes from all at Your Move Chris Stonock …
5/5
GoogleAnette was very helpful on recent viewings, taking the time to answer questions and asking about requirements.
5/5
GoogleGreat service and Kirsty was very helpull in advising us along the way during the process. Thank you Kirsty
5/5
GoogleStaff were very polite kind and very supportive everything went very smoothly no problems at all
Thank you Lynne for your kind words, it has been a pleasure in securing you a buyer. We wish you well for the future, Kirsty & All of the team at Your Move Consett
5/5
GoogleProfessional, courteous and kept me up to date as the sale of my property progresses
Thank you Jenny for your review, it was a pleasure in securing you a buyer. Best Wishes All at Your Move
5/5
GoogleVery helpful staff and always cheerful! Would be wrong to single out any individual they were all very good at what they do.
Thank you for taking the time to leave a review Mr Forster. We're delighted to hear that you were pleased with our service when selling your property. Best Wishes Kirsty and the team in Consett
5/5
GoogleGreat service and exceptional support during a very long and stressful sale. 3rd time I've used your move consett to sell a property. Highly recommend
Thank you Jackie for your kind review, we hope you are settled in your new home. Best Wishes from the team at Your Move Chris Stonock
5/5
GoogleFollowing a recent property sale I fully recommend this business, particularly Annette Storey, who dealt with the matter in a thoroughly friendly and professional manner. The sale went through without a hitch, and all thanks to Annette's brilliant knowledge. Many thanks
5/5
GoogleExcellent service provided by Annette at the Consett branch. She was extremely helpful and very efficient, actioning my requests quickly and calling to keep me updated. She is a very friendly and personable member of the team. Highly recommended.
5/5
GoogleSuch a friendly and personal service
Hello Lynsey Thankyou for your kind comments on our service Kind Regards Susan Usher Branch Manager 😀 …
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The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.
Trusted Agent Awards winners in one year, the group and its branches: 2025.
Trusted Agent Awards by year, 20252025 1 award Trusted Agent Awards 2025 winners
Source: Trusted Agent Awards winners lists, as published, linked by year.
Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.
EA Masters by year, 2018 to 20252025 11 Gold across 11 branches EA Masters 2025 winners
2020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Your Move a message.
Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.
The 24 Your Move Chris Stonock offices, by town:
Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.
