Trusted Agent profile Β· Tyne & Wear and County Durham
Verified
β β β β β
4,234 reviews across 24 offices and 3 platforms
Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,234 reviews on three platforms, rated 4.8 out of 5 overall.
4,130
Reviews on Google
All 24 offices
100
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 24 offices
Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.
Showing 4,123 reviews on Google only. Show every review
5/5
GoogleFive-star service from Joanne and the team, Maddy, Annaleigh, Nathan and Angela. They found an ideal tenant for our property in record time. Professional, efficient and great communicators. They handled viewing, vetting and contracts efficiently resulting in a stress free experience. Highly recommend to any landlord looking for top-tier property management.
Thank you for the review. We are happy to help anytime!
5/5
GoogleSuper helpful staff at the Durham Branch on the numerous occasions I have visited in the last few months. Insightful local knowledge and advice received. Many thanks to Joanne, Angela, Maddy and Anna Leigh for their time and assistance.
Thank you Paul for the lovely review. We are always happy to help!
5/5
GoogleAbsolute pleasure from start to finish. Harry and Sarah done a wonderful job and made the selling process as painless as possible. Thank you so much!
Thank you so much for your kind words! Weβre delighted to have made the process smooth and enjoyable for you. Wishing you all the best in your next chapter Ben! Sarah Nixon Branch Manager
5/5
GoogleI called into the Consett office today for the first time and was made so welcome by the team, Izzy, Sam H, Sam C, Carol, Penny and Kirsty. Thanks everyone ππ» β¦
Thank you Tracey for your kind review, lovely to hear that you were made so welcome from all the team! Best Wishes from All at Consett branch.
5/5
GoogleVery helpful and all staff were fantastic
Thank you Sharlee for your 5 star review, we hope you are very welcome in your new home. Best Wishes from All at Consett branch.
5/5
GoogleWow!!! What a great experience we have recently had with Your Move Consett. Many thanks to Kirsty, Carol, Penny, Izzy, Sam C and Sam H!!
Thank you Will for taking the time to leave a 5 star review after your recent house completion, we wish you all the best in your new home. Thank you for choosing Your Move Chris Stonock, best wishes from All at Consett.
5/5
GoogleSold my house with Your Move Consett and the girls couldnβt have been more professional/helpful. Thankyou Sam C, Penny, Kirsty, Sam H, Carol and Izzy!
It was a pleasure in securing you a buyer so quickly Emily, thank you for taking the time to leave us a 5 star review, we really appreciate it. Best of luck from All at Consett.
5/5
GoogleSold a property through Your Move in Consett. Great service from all of the staff, Sam C gave a great valuation, Kirsty, Sam H, Carol, Izzy and Penny always kept in touch regularly throughout whole process and Angela from sales progression was also great. Will certainly recommend to friends and family
Hi Jason. Thank you for your kind words and best of luck in your new property. Best wishes from all at the Consett Branch
5/5
GoogleRating only, no written review.
Thank you for your review.
5/5
GoogleJoanne, Maddy, Annaleigh, Nathan and Angela were extremely helpful in my home search. Answering all my queries About each stage of the process. Would highly recommend!
Thank you Theresa for the lovely review. We wish you luck and are here to help if you need us again.
5/5
GoogleFive-star service from Joanne and the team, Maddy, Annaleigh, Nathan and Angela. They found an ideal tenant for our property in record time. Professional, efficient and great communicators. They handled viewing, vetting and contracts efficiently resulting in a stress free experience. Highly recommend to any landlord looking for top-tier property management.
Thank you for the review. We are happy to help anytime!
5/5
GoogleJust sold my house with your move, staff are friendly and easy to work with will use again
Thank you for the review Philip. We look forward to working with you again!
5/5
GoogleI canβt recommend the team at your Move Estate Agents Sunderland highly enough. From start to finish, the service was outstanding, and the whole process felt smooth, professional, and genuinely cared for. A huge thank you to Sam, Sarah x 2, Maddison, Chloe who were always available to answer questions, kept me fully informed, and handled everything with incredible efficiency and warmth. Nothing ever felt like too much trouble, and communication was clear and reassuring throughout. A special mention to Sam for the incredibly thorough market research she carried out in preparation for the valuation and home visit. The comparables she presented were detailed, well-explained, and clearly tailored to my property, giving me complete confidence in the pricing strategy from the very beginning. Her preparation, knowledge of the market and buyer base really stood out and set the tone for the entire experience. What really stood out overall was the personal touch. Moving can be stressful, but the team made it feel manageable Not only did they support me throughout, but they also supported our buyers, helping to keep everything progressing smoothly for everyone involved. Their knowledge of the market, the process and attention to detail, and dedication to getting the best outcome truly set them apart. Even more impressively, from listing to reaching best and final offers took less than a week, with all offers coming in at or above the asking price. This speaks volumes about their strategy, marketing, and deep understanding of the local market. Thanks to their hard work and commitment, everything was completed seamlessly. Iβm so grateful for their support and wouldnβt hesitate to recommend Your Move Estate Agents Sunderland to anyone looking for a reliable, friendly, and highly professional service. An exceptional experience from an exceptional team!
Thank you Suzanne for your recommendation and for trusting us with your move. We wish you all the very best in your new home, and please donβt hesitate to reach out if we can help you again in the future. Sarah ο»Ώπ β¦
5/5
GoogleRating only, no written review.
Thank you so much for your 5-star review! Weβre thrilled to hear you had a great experience. Sarah
5/5
GoogleThe team at Rowlands Gill are the best! So friendly and professional. Thank you Gemma, Erin, Claire and Ang βΊοΈ
Thank you so much for your lovely review! π Weβre delighted to hear that you had such a positive experience with our team at Rowlands Gill. Gemma, Erin, Claire, and Ang will be especially pleased to hear your kind words. Your feedback really means a lot to us. β¦
5/5
GoogleVery happy with service provided by Sophie, Mark and Gillian. Communication / advice, knowledge and information was good. Sold my property and had a lot of interest in potential sales. Professional service. Would recommend the office.
Thank you for your kind review itβs really appreciated. Iβm delighted to hear you were happy with the service, communication and results, and that we were able to generate strong interest and achieve a successful sale. Your recommendation means a lot thank you again!
1/5
GoogleI am giving this branch one star purely for Lee, the valuer. He was professional and provided a well-reasoned, evidence-based valuation. Unfortunately, once the instruction was signed, the leadership and service levels from the rest of the branch were non-existent. My experience with the Whickham branch was a masterclass in passive marketing. Despite Leeβs initial expertise, the sales team appeared content to simply list the property on portals and wait for the phone to ring. The 'active selling' one expects from a professional agent was entirely missing; notably, not a single sales negotiator actually attended the property to understand the product they were supposed to be selling. However, the most disappointing element was the conduct of the Senior Branch Manager. When I chose to withdraw the property due to a lack of results, his communication was framed as conciliatory but read as passively antagonistic. Rather than taking accountability for the branch's failure to generate momentum, there was a blatant attempt to retrospectively reframe professional valuation advice as 'client instruction'. As someone who operates in senior leadership roles within global, blue-chip organisations (NYSE/S&P 500), I find this lack of professional ownership and the attempt to apportion blame to the client to be a significant failure in management. To add to the poor experience, the manager then attempted to chase an invoice that had already been settled via a dual-instruction agreement with their sister branch. The contrast between Whickham and the Your Move Crawcrook branch is night and day. Crawcrook has been outstanding, while Whickham has been an exercise in portal-watching and defensive management. I would suggest any landlord or seller look elsewhere if they value proactive execution over excuses.
Thank you for your feedback. Weβre pleased to hear that Leeβs conduct met your expectations, however we are naturally disappointed that your overall experience with the branch did not reflect the level of service we aim to provide. We take your comments seriously, particularly around communication, marketing approach and the handling of your instruction, and these have been shared internally for review. Weβre glad to hear that you have had a positive experience with our Crawcrook branch and wish you all the best moving forward.
5/5
GoogleFrom a branch perspective, the sales and letting service at Crawcrook is outstanding. I want to acknowledge both Megan and Hazel for their warm customer service and their ability to meet my expectations by finding the right individuals. In a fast-moving market, their communication has been proactive, professional, and genuinely helpful. They took the time to understand exactly what I was looking for and in the end delivered a high-quality tenant-finding service that has made the start of this tenancy seamless. It is rare to find a team that combines such efficiency with a personal touch. I would highly recommend the Crawcrook branch to any landlord looking for a dedicated and reliable team to manage their property interests.
Thank you for your lovely review. Your Move Crawcrook.
5/5
GoogleExcellent service from all at Your Move, Crawcrook. My mother has Alzheimerβs and struggles to understand processes, how things work, and has short term memory problems. The team were brilliant, they kept my mother in the loop at all times whilst ensuring I was kept informed throughout the ups and downs of the sale of her property. Katrina, Denise and Megan were especially helpful, friendly and professional, not forgetting Alex and Hazel who were also very understanding of our particular circumstances. Thank you all for your help, support and patience. Review written by Lisa Cox
Thank you so much, Lisa, for your kind and thoughtful review. It was truly a pleasure to support both you and your mother through the sale of her property. We understand how important it is to provide clear communication, patience and reassurance, especially in sensitive circumstances, and weβre so pleased that the team could help make the process easier for you both. Katrina, Denise, Megan, Alex and Hazel will be delighted to hear your lovely feedback. Your kind words about their professionalism, understanding and support mean a great deal to all of us. Thank you again for placing your trust in us, and we wish you and your mother all the very best for the future. Kind regards, The Your Move Crawcrook Team
5/5
GoogleExcellent service! From the offset sarah and her team have been so friendly, polite and attentive, everything that is required to sell/buy your home at such a stressful period this process has been made so much easier dealing with them. I would highly recommend Your Move
Thank you so much for the recommendation Naz, much appreciated Sarah Nixon Branch Manager
5/5
GoogleAbsolute pleasure from start to finish. Harry and Sarah done a wonderful job and made the selling process as painless as possible. Thank you so much!
Thank you so much for your kind words! Weβre delighted to have made the process smooth and enjoyable for you. Wishing you all the best in your next chapter Ben! Sarah Nixon Branch Manager
5/5
GoogleFrom the initial call Your Move Wallsend were brilliant, booked a appointment with Jessica for the house appraisal and valuation, the whole process was made simple, her knowledge and enthusiasm encouraging and reassuring, but as we know people can walk the walk, but in reality can they talk the talk... A resounding yes. Marketing exceptional, communication exceptional, delivering on the promise and leaving no stones unturned unquestionable. Special thanks to Jessica, Harry, Chloe, Sarah, and Jess R. Well done and thank you for making a stressful experience actually nice. House was sold in record time, the expected price was exceeded so very Happy.
Thank you so much for your fantastic review! π Weβre delighted to hear you had such a positive experience with our Wallsend team. Jessica and the team will be thrilled with your kind words. Itβs great to know our marketing, communication and dedication delivered for you, and even better that we exceeded your expected price with a quick sale! Thanks again for trusting us and best wishes for your next chapter π‘β¨ Sarah Nixon, Branch Manager
5/5
GoogleHelen and Nikita have been absolutely fabulous. Very helpful and amazing at their job.
Hello Sophie. Thank you for your kind 5 star review. Itβs great to hear that Helen and Nikita have provided such fantastic service. Your feedback means a lot to the team and will be very much appreciated. Kind Regards Susan Usher Branch Manager.
5/5
GoogleI called into the Consett office today for the first time and was made so welcome by the team, Izzy, Sam H, Sam C, Carol, Penny and Kirsty. Thanks everyone ππ» β¦
Thank you Tracey for your kind review, lovely to hear that you were made so welcome from all the team! Best Wishes from All at Consett branch.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.
Trusted Agent Awards winners in one year, the group and its branches: 2025.
Trusted Agent Awards by year, 20252025 1 award Trusted Agent Awards 2025 winners
Source: Trusted Agent Awards winners lists, as published, linked by year.
Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.
EA Masters by year, 2018 to 20252025 11 Gold across 11 branches EA Masters 2025 winners
2020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Your Move a message.
Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.
The 24 Your Move Chris Stonock offices, by town:
Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.
