Trusted Agent profile · Tyne & Wear and County Durham
Verified
★★★★★
4,278 reviews across 24 offices and 3 platforms
Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,278 reviews on three platforms, rated 4.8 out of 5 overall.
4,174
Reviews on Google
All 24 offices
100
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 24 offices
Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.
Showing 4,166 reviews on Google only. Show every review
3/5
GoogleStaff here are helpful enough but I have had issues with the head office staff or the call centre. In my time that I have been a tenant, had no issues. Ending the tenancy was a tough process. I recommend being very specific when communicating via email as assumptions were made on my behalf. Again, I have to stress that it's not the local agent that has let me down.
5/5
GoogleA frist-class service from the Crawcrook team, especially Denise, who was our main contact. There were a number of hurdels encounted during the sale process, outside of Your Move's control. However, the Crawcrook team did a great job in helping address and resolve all of the issues, right the way through to completing the sale. Well done!
Thank you for your lovely feedback. We got there in the end. If we can be of any more assistance please do not hesitate to contact us.
5/5
GoogleAfter moving house at the beginning of last year we were hoping to make it a long-term house. We ran into problems with awful landlords and a neighbour from hell and thankfully the amazing ladies at the Crawcrook branch not only listened to all of our complaints with an empathetic ear but tried their best to help in anyway they could. They eventually managed to help us leave on an early release clause and move into a super little house. Myself, my husband and both my children couldn't think more highly of them!
5/5
GoogleLeanne, Katrina and Denise and fabulous team were amazing and worked so hard in our recent sale. They were always there when I had a query via e mail and kept in touch with my dad via telephone and made sure we were kept up to date with the whole process every week. We certainly highly recommend amazing Your Move!!!! Thank you for all your hard work we really appreciated it!! You are all a stars!! 💫 and you all made our dream come true!! Xxxxxx
5/5
GoogleThe team at Crawcrook were brilliant through the whole process of my house move. No question was too small and I always got a response as soon as possible. I would highly recommend using Your Move Crawcrook for your house move. Denise did an amazing job at looking after my whole process and I felt that everything was dealt with professionally and efficiently!
Many thanks for your feedback Giovanna. We hope you're settled in your new home!
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleVery good service.
Thank you for the 5* review, your feedback is greatly appreciated and we look forward to continuing business. Kind Regards, The Whickham Team
5/5
GoogleVery happy with the service, thanks for your help
Thank you for your 5* review, it has been a pleasure working with you to purchase your 1st home and we appreciate your patience along the way. Good luck in your New Home. From the Whickham team
5/5
GoogleBethany is always really helpful and very responsive keeping me fully updated.
Thank you for the positive review, I am glad you are happy with the service you're receiving. Kind regards, Bethany
5/5
GoogleExcellent service provided by Gill - constant communication and felt she really pushed the sale through for us. Thank you!
Thank you for the great 5* review you have left, your comments are really appreciated kind regards Gillian.
5/5
GoogleAll the staff at Your Move Whickham are incredibly helpful and kind - excellent people to have to help you move into your new home!
Hi Naomi, It's great to hear that you were happy with the way we helped you with the purchase of your New Home, it was a pleasure having you both as customers. We thank you for your great review and wish you every happiness in the future. Kind regards from Gillian.
5/5
GoogleBethany has been so helpful in my house search she has answered any questions I’ve had. I would recommend her to anyone who is looking to move
Thank you for your review I am glad I was able to assist you in your property search. Kind regards, Bethany Phillips
5/5
GoogleRecently rented a property through Yourmove with the help of Bethany! Would definitely recommend she is very helpful and would always keep you in the loop with everything. Thank you again.
Good luck to you both in your new home and thank you kindly for the great review! Kind Regards, Bethany
5/5
GoogleBethany has been very helpful, always quick to respond and ready to answer any queries that I had. She promptly organised viewings of the properties that I was interested in and has been similarly attentive throughout the tenancy process. Thanks Bethany!
Thank you for your lovely review, no doubt you will enjoy your new adventure and your new home. Kind regards, Bethany Phillips
5/5
GoogleEver since Your Move have taken over my tenancy, things have run very smoothly. Previously, things took months to be done and very little help was given, but since Bethany and Your Move have taken over, everything has been done swiftly and they have been extremely helpful.
I am glad you are happy with the service you're now receiving and I do apologise for any troubles you have encountered in the past. Thank you for your review. Bethany Phillips
5/5
GoogleJust like to say a big thank you to Bethany for her help with the renting of our property. Always on top of her game and all carried out in a cheerful manner but also at the same time very professional. Once again many thanks for your help.
Thank you both for your kind words, I really appreciate it. I look forward to continuing business with you. Always happy to help! Kind regards, Bethany Phillips
5/5
GoogleBethany provides a first class professional and friendly service from start to finish. She made a very stressful situation much better and she was lovely to deal with throughout . Thank you Bethany for all your help and always responding to my many many emails!
Thank you for your lovely review Clair! It was a pleasure dealing with you throughout the application. Good luck in your new home I'm sure you will enjoy your time there! You know where I am if you need any help in the future. Kind regards, Bethany Phillips
5/5
GoogleHave just purchased a property in Whickham through Your Move. Gillian and the team were great, giving constant progress reports and chasing solicitors when required. It could have been much more stressful without them. Thanks.
Thank you for the great review! It was a pleasure dealing with you as customers. Wishing you both happiness in your New Home, Kind Regards Gillian.
5/5
GoogleBethany from your move whickham was very helpful and I managed to move house within a matter of days thanks to her! Brilliant customer service and I would recommend moving through your move to anyone.
It's great to know you are happy with your new home and hope you are all settled in. Thank you for the great review. Kind regards, Bethany
5/5
GoogleBethany was extremely professional and efficient from start to finish, she quickly responded to all queries and made sure I was kept fully informed of progress. Would definitely recommend your move Whickham the service is second to none 👍🏻
Thank you so much for your lovely review Colin. I hope you enjoy your new home and we are always happy to help. Kind regards, The Whickham Team
5/5
GoogleRecently purchased a house through your-move whickham, and dealt primarily with Gill, she was extremely helpful and informative throughout the whole process. I'm very thankful, and would fully recommend using Your-Move Whickham for your next property purchase!
Thank you for your 5* review of the service you received during the purchase of your new home. Your feedback is truly valued as we aim to offer the best service possible at all times. I hope you enjoy making your purchase your new home. Kind regards, Gillian
5/5
GoogleI had to move to a new rental property during lockdown, which was quite a stressful prospect! Your Move Whickham were great, quick to respond and everything went really smoothly despite the circumstances. They did all they could to help, and I would recommend them.
We are glad we were able to assist your move into your new home and wish you all the success in the future. Thank you for your kind review, The Whickham Team
5/5
GoogleWe have just moved into our new home and couldn't have done it without the help or your move. Gillian helped us every step of the way. From valuation to sale and purchase, and putting us in touch with a great mortgage advisor. Would 100% recommend Your Move to anyone looking to buy or sell.
Thank you for your amazing review, it has been my pleasure to help and guide you through the process of buying your forever home, good luck to you both!! Our team in Whickham are the best. Kind regards Gillian
5/5
GoogleI recently sold my house through Your Move Whickham branch and I can’t speak highly enough with regards to Hazel and the team there, particularly Sheila. Nothing was too much trouble, everyone I spoke to at the Whickham branch were always a pleasure to speak to, extremely professional and not like any other estate agent I’ve dealt with. I felt all the team there know the market, allowing me to sell my house quickly so I could move to my dream home. If you are thinking of selling your home, use this agency!
Hi Sara. Thank you so much for your positive feedback.Iit was a real pleasure to deal with you and we know that you will be happy in your new home. Customers like you make our job so much easier and we wish you well. Kinds Regards Sheila
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The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.
Trusted Agent Awards winners in one year, the group and its branches: 2025.
Trusted Agent Awards by year, 20252025 1 award Trusted Agent Awards 2025 winners
Source: Trusted Agent Awards winners lists, as published, linked by year.
Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.
EA Masters by year, 2018 to 20252025 11 Gold across 11 branches EA Masters 2025 winners
2020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Your Move a message.
Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.
The 24 Your Move Chris Stonock offices, by town:
Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.
