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5/5
GoogleThe whole process was effortless thanks to the staff.
The family house was sold by your move, the advice and help we received from start to finish was excellent. The information they gave us was accurate.
I would gladly recommend them to anyone selling a house.
Peter Β· 22 May 2026 Β· Your Move Sunderland
Agent replied Β· 22 August 2026
Thank you so much for your kind words. Weβre delighted to hear that you found the whole process effortless and that our teamβs support, advice, and communication met your expectations throughout.
It was a pleasure helping you with the sale, and we truly appreciate your recommendation. If thereβs ever anything we can assist you with in the future, please donβt hesitate to get in touch.
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5/5
GoogleWonderful service. Sold my late mother's house in a seamless way (72 hours from going live!). From the initial meeting with Gemma all went perfectly. The team are fantastic to deal with - especially June in sales progression. A pleasure to work with.
Adam Β· 22 May 2026 Β· Your Move Rowlands Gill
Agent replied Β· 22 August 2026
Thank you so much for taking the time to leave such a thoughtful review. Weβre truly sorry for your loss, and we feel very privileged to have been able to support you through what we know can be a difficult and emotional process.
Weβre so pleased everything went smoothly and that the sale completed so quickly. Gemma and the whole team will be delighted to hear your kind words, and weβll be sure to pass on your special thanks to June, sheβll really appreciate it.
Thank you again for trusting us. It was a genuine pleasure to help you.
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5/5
GoogleHuge thank you to Gemma, Erin, Claire, and Ang at Your Move Rowlands Gill!
I had three estate agents come out to view my property, and Your Move really stood out. The other two were included as part of an incentive, but I ended up choosing (and paying separately for) Your Move because of how well they came across.
They were genuinely passionate, highly engaged, and had excellent knowledge of the local area. As a result, I had plenty of viewings and the house sold within a week.
I wouldnβt hesitate to recommend them, and Iβll definitely be using them again in the future if Iβm buying or selling in the area.
A special mention as well to June in after sales, who was fantastic throughout, keeping me updated every step of the way and making the whole process feel smooth and stress free.
Adam Β· 22 May 2026 Β· Your Move Rowlands Gill
Agent replied Β· 22 August 2026
Thank you so much for your amazing review and for choosing Your Move Rowlands Gill! Weβre thrilled to hear that Gemma, Erin, Claire and Ang stood out from the start and made such a strong impression with their passion, local knowledge, and commitment to getting your property sold quickly.
Itβs fantastic to know you had plenty of viewings and achieved a sale within a week, a brilliant result! Weβll also be sure to pass on your special thanks to June in after sales, who will be delighted to hear she helped make the process smooth, stress-free, and well communicated throughout.
Thank you again for your recommendation, and we look forward to helping you again in the future whenever youβre buying or selling in the area.
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5/5
Googlethanks for your help my buying process. Nice staff very supportive. Thanks again.
Garry Β· 21 May 2026 Β· Your Move Sunderland
Agent replied Β· 21 October 2026
Thank you for your kind review. We are so pleased we could help throughout your buying process. It is wonderful to hear that you found our team supportive and helpful. We really appreciate your feedback and wish you all the very best in your new home.
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5/5
GoogleWe've just recently took out a first time mortgage so found the whole process quite daunting but Samantha and her team helped us every step of the way with little questions we had regarding our new home, they were always on hand and got back to us in a speedy time period if they could not answer immediately. I would definitely recommend this company. Thank you Samantha & team, we love our new home.
Steven Β· 21 May 2026 Β· Your Move Sunderland
Agent replied Β· 22 August 2026
Thank you so much for your kind words! I'm pleased we were able to support you through your first home buying experience and make the process feel less daunting. Itβs great to know you felt well looked after and that your questions were answered promptly along the way. Congratulations on your new home, weβre so happy for you! If you ever need anything in the future, weβre always here to help. Samο»Ώπ
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4/5
GoogleFrom applying for a property to obtaining one with your move was pretty easy. The staff are polite and very helpful. This would be my first recommendation to anyone looking for a property. 5 stars as Thier is no faults with the way they run business and help others. What ever your situation is with housing, your move can help.
Once you have a property through them they don't like helping you if it's not in the contract. Well that's the impression I got. Might have just been me over thinking or something but hey ho. Every word above this edit is true. 100 percent and only for the reason in the edit. I am taking a star away from five to four. Thank you
Thomas Β· 21 May 2026 Β· Your Move Sunderland
Agent replied Β· 22 August 2026
We really appreciate your kind words Thomas, we are so pleased we were able to help you move home and that you had a great experience with us. If you need any help in the future please don't hesitate to reach out. Sam ο»Ώπ β¦
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5/5
GoogleWe've just finished purchasing our first home via your move and we couldn't be happier with the level of customer service and guidance we received as first time buyers, Chloe Mercer was especially helpful as the main point of contact and would update me where things were at every week (often giving us our own solicitors updates they hadn't communicated to us) - this helped get the purchase completed as quick as possible. Everyone we have came in contact with at your move from the first steps to the last have been extremely friendly and helpful - would highly recommend!
Nathan Β· 21 May 2026 Β· Your Move Sunderland
Agent replied Β· 22 August 2026
Thank you so much for your wonderful review and for choosing Your Move to help you purchase your home. Weβre delighted to hear that you were happy with the service and guidance provided throughout the process.
Chloe will be especially pleased to hear your kind comments, and weβre glad her regular updates and support helped make your purchase as smooth and stress free as possible.
It was a pleasure assisting you on such an important milestone, and we truly appreciate your recommendation. Wishing you many happy years in your new home!
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5/5
GoogleThis is my second time finding a property to let through this branch. Really helpful, good communication, kept me to date as we went and answered any questions I had along the way. Thanks to Chloe and Harry in particular for helping me throughout π β¦
Leanne Β· 21 May 2026 Β· Your Move Wallsend
Agent replied Β· 21 October 2026
Thank you so much for your kind words! Weβre really glad to hear you had another positive experience with us. Chloe and Harry will be delighted to know they made the process smooth and easy for you. If you ever need anything in the future, weβre always here to help!
Sarah Nixon
Branch Manager
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5/5
GoogleSarah and Harry provided an excellent service. They responded quickly for any of my queries and the purchase of my property went through within 12-13 weeks.
J Β· 21 May 2026 Β· Your Move Wallsend
Agent replied Β· 21 October 2026
Thank you so much for your kind review and for your proactive approach throughout
Sarah Nixon
Branch Manager
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1/5
GoogleI rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish.
The property went for months without proper heating, making it extremely difficult to live in. This was reported repeatedly, including the impact on health and daily living, yet no proper action was taken to resolve it. Communication was inconsistent and only happened when it suited the agency, not when issues actually needed dealing with.
After leaving (which they agreed to early due to the condition of the property), I disputed the deposit immediately. What followed was months of being completely ignored. I made over 25 phone calls and sent multiple emails across several months without receiving a single response.
The deposit (Β£1,153.84) was never returned. Instead of addressing the issue, responsibility has been avoided.
Due to the lack of response and failure to resolve this properly, I have now had to open a county court claim to recover the money.
This experience shows a clear lack of accountability, poor communication, and disregard for tenant welfare once a tenancy ends. Based on how this was handled, I would not trust this branch again and would strongly advise others to be cautious.
Harrison Β· 21 May 2026 Β· Your Move Wallsend
Agent replied Β· 21 October 2026
Thank you for sharing your concerns.
I understand that there was limited heating at the property during your tenancy. To help address this, the landlord provided additional heaters and deducted both the cost of the heaters and their running costs from your rent. The landlord also agreed to an early release from the tenancy as a gesture of goodwill. I also note that you requested for all repair works to commence after the tenancy had ended. We provided information on how to raise a dispute regarding your deposit through the tenancy deposit protection scheme. As no dispute was received within the 95-day timeframe, the deposit was requested by the landlord inline with My Deposits procedures.
Should you wish to discuss this matter further, please do not hesitate to contact me directly. Sarah Nixon Branch Manager
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5/5
GoogleThanks so much to the wallsend team, Harry, jess, jess, chloe, kate and sarah for the service so far
Cameron Β· 21 May 2026 Β· Your Move Wallsend
Agent replied Β· 21 October 2026
Thank you Cameron for your glowing review, we are delighted you have been happy with the service from me and my team
Sarah Nixon
Branch Manager
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5/5
GoogleFantastic from start to finish. House sold within a week and their recommendations of other services were also excellent from solicitors to damp surveyors. I would definitely recommend this branch, the team, particularly Sarah and Harry were extremely helpful and kept me regularly updated with the progress of the move and solicitors.
Sally Β· 21 May 2026 Β· Your Move Wallsend
Agent replied Β· 21 October 2026
Thank you so much for your kind words Sally, we are delighted you were happy with the service from me and my team and we wish you best wishes for your upcoming move
Sarah Nixon
Branch Manager
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5/5
GoogleExcellent experience from
Start to finish. Special mention to Jess for understanding my particular requirements, Sarah for keeping us on track, Harry for sorting viewing and Jessica and Chole for their support.
Lesley Β· 21 May 2026 Β· Your Move Wallsend
Agent replied Β· 21 October 2026
Thank you for your lovely feedback Lesley.
Weβre so pleased to hear you had such a positive experience from start to finish, and we truly appreciate your kind words about the teamβs support throughout the process.
Sarah Nixon
Branch Manager
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5/5
GoogleYour Move Wallsend: I would especially like to thank Kate for her kindness, excellent help and advice in relation to my flat which is rented in the Walkergate district of Newcastle upon Tyne. Kate and Your Move are professional, friendly and prompt in dealing with issues of every kind - from the regular checks to large scale projects. I know that I can always completely rely on Kate and her team to see things through perfectly.
Again, when contacting Your Move's other departments such as accounts/ statements - the staff are simply excellent.
Highly recommended!
Anthony Β· 21 May 2026 Β· Your Move Wallsend
Agent replied Β· 21 October 2026
Thank you so much for your kind words and recommendation. Weβre delighted to hear that Kate and the team have provided such professional and reliable service throughout your tenancy. Your feedback is truly appreciated, and we look forward to continuing to support you with your property in Walkergate.
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5/5
GoogleThe service from the staff at the Wallsend branch can not be faulted .They work above and beyond everyone of them .Sarah and her team Harry Jess and Jessica are a credit to the company .Thanks again guys for everything .First class service .
Julie Β· 21 May 2026 Β· Your Move Wallsend
Agent replied Β· 21 October 2026
Thank you so much for your kind words and wonderful feedback.
Weβre delighted to hear you received such first-class service from our Wallsend branch. The whole team works incredibly hard to support our customers, and your comments will mean a great deal to them. We truly appreciate your support and look forward to helping you again in the future.
Sarah Nixon
Branch Manager
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5/5
GoogleI would like to thank: Chloe,Harry,Jessica,Kate and the rest of the team who have ALL been very helpful in managing my rental property. They took their time in finding the right tenant for the property. I would not hesitate to recommend the services of this company. Many Thanks.
Kevin Β· 21 May 2026 Β· Your Move Wallsend
Agent replied Β· 21 March 2024
Thank you so much for your recommendation Kevin and for being such a proactive landlord
Sarah Nixon
Branch Manager
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5/5
GoogleThe communication and help I recieved from Joanne was helpful on the process.
Adnan Β· 21 May 2026 Β· Your Move Durham
Agent replied Β· 21 October 2026
Thank you for your kind review!
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5/5
GoogleExcellent service from Annaleigh, Maddy, Angela, and James in the Elvet Bridge (Durham) Office: from arranging viewing to collecting the keys, they were superb. On top of liaison with the Scottish side of our transaction, calm and collected at all times, and thoroughly efficient and accurate at all times. Loving our new home down in County Durham now, thank you very much!
Charlie Β· 21 May 2026 Β· Your Move Durham
Agent replied Β· 21 October 2026
Thank you for the lovely review. We hope you continue to love your new home and if we can ever help again in the future please let us know!
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5/5
GoogleI had a great experience selling my home with Your Move Crawcrook. My property was quite old and unique, so it needed a more thoughtful and tailored approach, which they absolutely delivered.
Katrina was my main point of contact and was excellent throughout, incredibly understanding, patient, and always willing to go the extra mile. She took the time to really get to grips with the property and how best to present it. I also really appreciated the support from Denise, Megan, Hazel, and Alex, who all played a part in making the process run smoothly.
I received lots of helpful advice along the way, from pricing to preparation, which made a big difference. They were also really strong when it came to negotiations and did a great job managing timelines, which helped keep everything on track and reduced a lot of potential stress.
More generally, the whole team have a brilliant demeanour, really friendly, approachable, and easy to deal with. It was always simple to pick up the phone and speak to someone, and I never felt like I was being rushed or brushed off.
Communication was consistent and clear, and I always felt supported and well-informed. Selling a more unusual home could have been stressful, but they made it feel much more manageable.
Iβd definitely recommend them to anyone, especially if your property needs a bit more care and attention than the standard sale.
Mohammod Β· 12 May 2026 Β· Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied Β· 12 October 2026
Thank you so much for taking the time to share such a thoughtful and detailed review. Weβre absolutely delighted to hear that your experience with the team was such a positive one. Regards Your Move Crawcrook Team.
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5/5
GoogleI have had the pleasure of working with Hazelβs branch for both letting and selling of my property.
Throughout the process, Hazel and her excellent team, Megan, Katrina, Denise, and Alex, have consistently provided top-notch service with a genuine, caring attitude. They have always strived to do the best for me and my property and to go the extra mile when needed.
I highly recommend their services for anyone looking to let or sell a property.
Gordon Β· 12 May 2026 Β· Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied Β· 12 October 2026
Thank you so much for your kind words and for taking the time to share your experience. We always aim to go the extra mile and provide a service that is both professional and personal, so itβs incredibly rewarding to know that this came through in your experience. From your Move Crawcrook Team.
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5/5
GoogleFriendly, accessable and professional staff and service
Alison Β· 12 May 2026 Β· Your Move Chris Stonock Crawcrook (22 Main Street)
Agent replied Β· 12 October 2026
Thank you for your lovely review, we were delighted to help with your sale. From Your Move Crawcrook Team.
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5/5
GoogleNikita from the rental department at Your Move Whitley Bay has been a huge help in helping me with my property and dealing with all enquiries professionally and accordingly. Always very polite and friendly on the phone and via email.
Katie Β· 12 May 2026 Β· Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied Β· 12 October 2026
Hello Katie Thank you for taking the time to do a 5 star review.
We are delighted to hear that Nikita has been such a great help with your property and that youβve found her both professional and supportive throughout. Providing clear communication and a friendly service is something we really pride ourselves on, so itβs fantastic to see this reflected in your experience. Kind regards Susan Usher Branch Manager.
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5/5
GoogleThankyou Nikita at the Whitley Bay office for dealing with a property query that was raised.It was dealt with quickly and efficiently and I was kept in the loop at all times which makes a big difference to the service. Thankyou Nikita.
Francine Β· 12 May 2026 Β· Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied Β· 12 October 2026
Hello Francine Thank you so much for your kind feedback.. Iβm really pleased to hear that Nikita was able to assist you quickly and keep you fully updated throughout, we know how important clear communication is, so itβs great to see this reflected in your experience.
Nikita will be delighted with your lovely comments. Kind regards Susan Usher Branch Manager.
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5/5
GoogleYourmove have been absolutely fantastic in supporting us sell our house. Through no fault of ours or theirs, we had issues with the chain and they were so supportive throughout. Massive thanks to Ella, Tom, Susan, Julie and Tracy for all of your constant help and support!
Alexandra Β· 12 May 2026 Β· Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied Β· 12 October 2026
Hello Alex Thank you so much for your lovely 5 star review, it truly means a lot to the whole team.
Weβre delighted we could support you through the sale of your home, especially during a challenging time with the chain. Situations like that can be stressful, so itβs great to hear that Ella, Tom, Julie, Tracy and myself were able to provide the guidance and reassurance you needed along the way. Id like to wish you and your family all the very best for the future. Kind regards Susan Usher Branch Manager.
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