Trusted Agent profile · Tyne & Wear and County Durham
Verified
★★★★★
4,152 reviews across 24 offices and 3 platforms
Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,152 reviews on three platforms, rated 4.8 out of 5 overall.
4,048
Reviews on Google
All 24 offices
100
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 24 offices
Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.
Showing 4,042 reviews on Google only. Show every review
5/5
GoogleSarah and Harry provided an excellent service. They responded quickly for any of my queries and the purchase of my property went through within 12-13 weeks.
Thank you so much for your kind review and for your proactive approach throughout Sarah Nixon Branch Manager
5/5
GoogleThis is my second time finding a property to let through this branch. Really helpful, good communication, kept me to date as we went and answered any questions I had along the way. Thanks to Chloe and Harry in particular for helping me throughout 😊 …
Thank you so much for your kind words! We’re really glad to hear you had another positive experience with us. Chloe and Harry will be delighted to know they made the process smooth and easy for you. If you ever need anything in the future, we’re always here to help! Sarah Nixon Branch Manager
1/5
GoogleI rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish. The property went for months without proper heating, making it extremely difficult to live in. This was reported repeatedly, including the impact on health and daily living, yet no proper action was taken to resolve it. Communication was inconsistent and only happened when it suited the agency, not when issues actually needed dealing with. After leaving (which they agreed to early due to the condition of the property), I disputed the deposit immediately. What followed was months of being completely ignored. I made over 25 phone calls and sent multiple emails across several months without receiving a single response. The deposit (£1,153.84) was never returned. Instead of addressing the issue, responsibility has been avoided. Due to the lack of response and failure to resolve this properly, I have now had to open a county court claim to recover the money. This experience shows a clear lack of accountability, poor communication, and disregard for tenant welfare once a tenancy ends. Based on how this was handled, I would not trust this branch again and would strongly advise others to be cautious.
Thank you for sharing your concerns. I understand that there was limited heating at the property during your tenancy. To help address this, the landlord provided additional heaters and deducted both the cost of the heaters and their running costs from your rent. The landlord also agreed to an early release from the tenancy as a gesture of goodwill. I also note that you requested for all repair works to commence after the tenancy had ended. We provided information on how to raise a dispute regarding your deposit through the tenancy deposit protection scheme. As no dispute was received within the 95-day timeframe, the deposit was requested by the landlord inline with My Deposits procedures. Should you wish to discuss this matter further, please do not hesitate to contact me directly. Sarah Nixon Branch Manager
5/5
GoogleThanks so much to the wallsend team, Harry, jess, jess, chloe, kate and sarah for the service so far
Thank you Cameron for your glowing review, we are delighted you have been happy with the service from me and my team Sarah Nixon Branch Manager
5/5
GoogleExcellent experience from Start to finish. Special mention to Jess for understanding my particular requirements, Sarah for keeping us on track, Harry for sorting viewing and Jessica and Chole for their support.
Thank you for your lovely feedback Lesley. We’re so pleased to hear you had such a positive experience from start to finish, and we truly appreciate your kind words about the team’s support throughout the process. Sarah Nixon Branch Manager
5/5
GoogleI would like to thank: Chloe,Harry,Jessica,Kate and the rest of the team who have ALL been very helpful in managing my rental property. They took their time in finding the right tenant for the property. I would not hesitate to recommend the services of this company. Many Thanks.
Thank you so much for your recommendation Kevin and for being such a proactive landlord Sarah Nixon Branch Manager
5/5
GoogleHighly recommend , I have to mention Libby she is an asset to the company so professional , customer service skills amazing
Thank you so much for your kind words and recommendation! We’re delighted to hear about your positive experience. Libby will be especially pleased to know her professionalism and customer service made such an impression, she really is a valued member of our team. We truly appreciate your feedback and look forward to helping you again in the future!
5/5
GoogleExcellent service from start to finish from everyone in branch especially Tim who did the initial valuation and Ashley & Libby who I dealt with the most . Highly recommended & thanks
Thank you so much for your kind words and recommendation, it really means a lot. I’m glad I could help with the initial valuation and get things off to a strong start for you. I’ll be sure to pass your comments on to Ashley and Libby as well, they’ll be really pleased to hear how much you appreciated their support. It was a pleasure working with you, and if you ever need anything in the future, don’t hesitate to get in touch.
5/5
GoogleI have just sold a property recently in The Rise, Newcastle and the process from start to finish has been seamless. As an ex-estate agent I am more critical than most too! I dealt with Chris and Shannon before the sale was agreed (swiftly and at asking price), then Libby took over with all the sales progression and she was simply superb! Her communication, work ethic and knowledge was impressive. She really went the extra mile and is a true asset to the team. Highly recommend - 5 stars! Thank you again for all your help and support throughout the process...
Thank you so much for such a fantastic review, it really means a lot to the whole team! We’re delighted to hear the process felt seamless from start to finish, especially given your background in the industry, that makes your feedback even more valuable. I’m pleased I could help get things moving swiftly and secure a strong result for you. Libby will be absolutely thrilled with your comments as well. She takes great pride in her work, and it’s great to see her communication and dedication recognised. We truly appreciate your recommendation and wish you all the very best moving forward. If we can help with anything in the future, please don’t hesitate to get in touch.
5/5
Googlevery helpfull and patient nice staff ashley louise shannon terri and libby
Thank you so much for your kind words! We're really pleased to hear you found the team helpful and patient. Ashley, Louise, Shannon, Terri and Libby will be delighted to see your feedback, it means a lot to all of us. If you ever need anything in the future, we’re always here to help 😊
5/5
GoogleGreat service from all in the Consett Branch. Sam C valued our property and the staff in the office Kirsty, Sam H, Carol, Izzy, Penny were always helpful. Would 100% recommend
Thank you so much for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that you had a great experience with our Consett branch. Sam C and the whole team, Kirsty, Sam H, Carol, Izzy, and Penny, will be really pleased to know their support and dedication made a difference during your property journey. Providing helpful, friendly service is exactly what we strive for. Your recommendation means a lot to us. If we can assist you with anything in the future, please don’t hesitate to get in touch!
5/5
GoogleExcellent experience with Your Move, especially Jessica and Sarah. After a bad experience with a previous estate agent who did not deliver on their promises, the difference here was huge. From the start, it felt like I was in good hands. Sarah was very knowledgeable and clearly knew exactly what she was doing. Communication from both Sarah and Jessica was incredible throughout the whole process. They always kept me updated, explained what was happening, and were always available if I needed anything. Nothing was ever too much trouble. No matter what I asked for, they were always happy to help. Sarah even offered to regularly check on my empty flat to make sure everything was OK, which really showed how much they cared. Without doubt the best estate agency I have dealt with. I would recommend them to anyone. Excellent service from start to finish.
Thank you so much for your kind words. We’re delighted to hear that we were able to provide such a positive experience and support you throughout the process. It’s great to know our communication and care made a real difference. We truly appreciate your recommendation and wish you all the best moving forward! Sarah Nixon Branch Manager
5/5
GoogleFabulous service from making the appointment with Sam H to the valuation being carried out by Sam C. Viewings arranged by Carol and feedback given at every opportunity. The manager Kirsty was always on hand to give advice. Overall excellent experience and would definitely recommend.
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that everything went smoothly from your initial appointment through to the valuation and viewings. Providing clear communication and support at every stage is something we really strive for, so it’s wonderful to see that reflected in your experience. We truly appreciate your recommendation and were glad to assist you. Best Wishes all at Consett.
5/5
GoogleFirst class service from everyone. Thank you, Kirsty, Sam, Carol, Sam and Penny.
Hi Mandy, thank you for your lovely 5 Star review. Best wishes from all at the Consett Branch
5/5
GoogleEveryone in the office couldn’t have been more helpful, Penny was amazing on the phone and Carol, Sam C, Sam H, Izzy, Kirsty were all outstanding. Thanks everyone👍🏼
Hi Liam. Thank you for leaving your kind review and hope you're enjoying your new home. Best wishes from all at the Consett Branch
5/5
GoogleGreat staff, Kate was really helpful and quick when dealing with my boiler problem, and it was fixed within 24 hours.
Delighted Kate was able to resolve the issue quickly Ian, thank you for your review Sarah Nixon Branch Manager
5/5
GoogleGreat experience with Sarah start to finish. The whole process was completely stress-free, which made a big difference during what can often be a challenging time. She provided excellent service throughout, always professional, responsive, and willing to go the extra mile to help. Everything was handled smoothly and efficiently, Their support and clear communication made the entire experience easy. I would definitely recommend them to anyone looking for a reliable and supportive estate agent.
Thank you so much for your glowing review and kind words Paige, we are delighted you found the process straight forward and we were able to help along the way. Enjoy your new home Sarah Nixon Branch Manager
5/5
GoogleYour Move Sunderland have acted as as my Letting Agency for some 8 years now. Sam, Branch Manager, in particular has always been so easy to speak to and offered sound advice and guidance as I've navigated through my journey as a landlord. Since Gail has joined the Sunderland team, she has proved to be a fabulous support and asset as Lettings Manager, helping to realise the potential in my property within the local market. I look forward to many more years working with the team.
5/5
GoogleWould totally reccomend Yourmove at Consett, very helpful and professional. Best Estate agent in the area .
Hi Fraser thank you for your kind words and five star review. Best wishes from All at the Consett Branch
5/5
GoogleThank you to everyone at Your Move Chester-le-Street for all your help in selling my home. Although it’s been stressful the team at your move have been great. We first thought of selling our home over a year ago. We had your move come out and value. There was no pressure at all and we decided not to sell. We then seen our forever home come on the market I contacted Sharon at your move and they were happy to help. A quick sale and we secured a good price and got the house we were after. Your advice and support has been invaluable from the day James valued the house, to dealing with Julia and Joanne with viewings and John with the weekly updates from after sales. Highly recommended
Thank you so much for your kind words and for taking the time to share your experience. We’re absolutely delighted to hear that you felt supported throughout your journey, from your initial valuation with James to securing your forever home. Buying and selling can certainly be stressful at times, so it means a lot to know the team were able to make the process smoother and provide the guidance you needed. I’ll be sure to pass your lovely feedback on to Sharon, Julia, Joanne, John, and James, they’ll all be thrilled to hear it. Congratulations on your new home, and thank you again for choosing us and for your recommendation!
5/5
GoogleAfter 3 years of poor service and slow responses i eventually got a service i expect from the brilliant Nikita at the Whitley Bay Office. She is the Your Move Carlsberg employee
Hello Neil Thank you for your review. I’m sorry to hear your experience hasn’t always met expectations, but I’m so pleased Nikita was able to provide the service you deserve. She’s a real credit to the team, and will be delighted with your kind words. If we can help with anything further, please don’t hesitate to get in touch. Kind regards Susan Usher Branch Manager
5/5
GoogleWe recently completed the sale of our property and couldn’t be happier with the service we received. From start to finish, the entire process was handled smoothly and efficiently, which made what can often be a stressful experience feel straightforward and well-managed. A special thank you to Terri, whose professionalism truly stood out. She was consistently responsive, knowledgeable, and proactive, keeping us informed at every stage and ensuring everything stayed on track. Her attention to detail and calm, reassuring approach gave us real confidence throughout the process. We’re extremely grateful for all the hard work and support, and wouldn’t hesitate to recommend this estate agent to anyone looking to buy or sell a property.
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that your sale went smoothly and that the process felt straightforward from start to finish. Terri will be especially pleased to read your feedback, her proactive approach and clear communication are exactly what we strive to deliver for every client. It was a pleasure supporting you through your move, and we truly appreciate your recommendation. Wishing you all the very best for the future.
5/5
GoogleWould totally reccomend Yourmove at Consett, very helpful and professional. Best Estate agent in the area .
Hi Fraser thank you for your kind words and five star review. Best wishes from All at the Consett Branch
5/5
GoogleMy first contact with Your Move, with Tracey Cooper, was very positive. Tracey went over and above what I had asked of her, volunteering extremely useful information which I hadn't known before. Because of this I decided to let my …
Hello Marie. Thank you for your wonderful feedback. We’re so pleased to hear how positive your experience has been from your first contact with Tracey through to working with Helen and Nikita. Your kind words about the team’s support and … More
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The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.
Trusted Agent Awards winners in one year, the group and its branches: 2025.
Trusted Agent Awards by year, 20252025 1 award Trusted Agent Awards 2025 winners
Source: Trusted Agent Awards winners lists, as published, linked by year.
Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.
EA Masters by year, 2018 to 20252025 11 Gold across 11 branches EA Masters 2025 winners
2020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Your Move a message.
Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Wallsend (5/7/9 High Street East) with 313.
The 24 Your Move Chris Stonock offices, by town:
Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.
