Trusted Agent profile · Tyne & Wear and County Durham
Verified
★★★★★
4,127 reviews across 24 offices and 3 platforms
Your Move Chris Stonock has 24 offices, in Consett (two offices), Chester Le Street (two offices), Wallsend (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,127 reviews on three platforms, rated 4.8 out of 5 overall.
4,015
Reviews on Google
All 24 offices
108
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 24 offices
Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service provided by sales manager Sarah Johnstone which resulted in completion of sale in just 7 days - amazing!!
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience and that Sarah Johnstone. We’ll be sure to pass along your kind words to Sarah she’ll be thrilled to hear them. Thank you again for choosing us!
4/5
GoogleFrom applying for a property to obtaining one with your move was pretty easy. The staff are polite and very helpful. This would be my first recommendation to anyone looking for a property. 5 stars as Thier is no faults with the way they run …
We really appreciate your kind words Thomas, we are so pleased we were able to help you move home and that you had a great experience with us. If you need any help in the future please don't hesitate to reach out. Sam 😊 …
5/5
GoogleWe've just finished purchasing our first home via your move and we couldn't be happier with the level of customer service and guidance we received as first time buyers, Chloe Mercer was especially helpful as the main point of contact and …
Thank you so much for your wonderful review and for choosing Your Move to help you purchase your home. We’re delighted to hear that you were happy with the service and guidance provided throughout the process. … More
5/5
GoogleThe whole process was effortless thanks to the staff. The family house was sold by your move, the advice and help we received from start to finish was excellent. The information they gave us was accurate. I would gladly recommend them to anyone selling a house.
Thank you so much for your kind words. We’re delighted to hear that you found the whole process effortless and that our team’s support, advice, and communication met your expectations throughout. … More
5/5
GoogleWonderful service. Sold my late mother's house in a seamless way (72 hours from going live!). From the initial meeting with Gemma all went perfectly. The team are fantastic to deal with - especially June in sales progression. A pleasure to work with.
Thank you so much for taking the time to leave such a thoughtful review. We’re truly sorry for your loss, and we feel very privileged to have been able to support you through what we know can be a difficult and emotional process. We’re so pleased everything went smoothly and that the sale completed so quickly. Gemma and the whole team will be delighted to hear your kind words, and we’ll be sure to pass on your special thanks to June, she’ll really appreciate it. Thank you again for trusting us. It was a genuine pleasure to help you.
5/5
GoogleHuge thank you to Gemma, Erin, Claire, and Ang at Your Move Rowlands Gill! I had three estate agents come out to view my property, and Your Move really stood out. The other two were included as part of an incentive, but I ended up choosing (and paying separately for) Your Move because of how well they came across. They were genuinely passionate, highly engaged, and had excellent knowledge of the local area. As a result, I had plenty of viewings and the house sold within a week. I wouldn’t hesitate to recommend them, and I’ll definitely be using them again in the future if I’m buying or selling in the area. A special mention as well to June in after sales, who was fantastic throughout, keeping me updated every step of the way and making the whole process feel smooth and stress free.
Thank you so much for your amazing review and for choosing Your Move Rowlands Gill! We’re thrilled to hear that Gemma, Erin, Claire and Ang stood out from the start and made such a strong impression with their passion, local knowledge, and commitment to getting your property sold quickly. It’s fantastic to know you had plenty of viewings and achieved a sale within a week, a brilliant result! We’ll also be sure to pass on your special thanks to June in after sales, who will be delighted to hear she helped make the process smooth, stress-free, and well communicated throughout. Thank you again for your recommendation, and we look forward to helping you again in the future whenever you’re buying or selling in the area.
5/5
GoogleI had a great experience selling my home with Your Move Crawcrook. My property was quite old and unique, so it needed a more thoughtful and tailored approach, which they absolutely delivered. Katrina was my main point of contact and was excellent throughout, incredibly understanding, patient, and always willing to go the extra mile. She took the time to really get to grips with the property and how best to present it. I also really appreciated the support from Denise, Megan, Hazel, and Alex, who all played a part in making the process run smoothly. I received lots of helpful advice along the way, from pricing to preparation, which made a big difference. They were also really strong when it came to negotiations and did a great job managing timelines, which helped keep everything on track and reduced a lot of potential stress. More generally, the whole team have a brilliant demeanour, really friendly, approachable, and easy to deal with. It was always simple to pick up the phone and speak to someone, and I never felt like I was being rushed or brushed off. Communication was consistent and clear, and I always felt supported and well-informed. Selling a more unusual home could have been stressful, but they made it feel much more manageable. I’d definitely recommend them to anyone, especially if your property needs a bit more care and attention than the standard sale.
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear that your experience with the team was such a positive one. Regards Your Move Crawcrook Team.
5/5
GoogleI have had the pleasure of working with Hazel’s branch for both letting and selling of my property. Throughout the process, Hazel and her excellent team, Megan, Katrina, Denise, and Alex, have consistently provided top-notch service with a genuine, caring attitude. They have always strived to do the best for me and my property and to go the extra mile when needed. I highly recommend their services for anyone looking to let or sell a property.
Thank you so much for your kind words and for taking the time to share your experience. We always aim to go the extra mile and provide a service that is both professional and personal, so it’s incredibly rewarding to know that this came through in your experience. From your Move Crawcrook Team.
5/5
GoogleFriendly, accessable and professional staff and service
Thank you for your lovely review, we were delighted to help with your sale. From Your Move Crawcrook Team.
5/5
GoogleNikita from the rental department at Your Move Whitley Bay has been a huge help in helping me with my property and dealing with all enquiries professionally and accordingly. Always very polite and friendly on the phone and via email.
Hello Katie Thank you for taking the time to do a 5 star review. We are delighted to hear that Nikita has been such a great help with your property and that you’ve found her both professional and supportive throughout. Providing clear communication and a friendly service is something we really pride ourselves on, so it’s fantastic to see this reflected in your experience. Kind regards Susan Usher Branch Manager.
5/5
GoogleThankyou Nikita at the Whitley Bay office for dealing with a property query that was raised.It was dealt with quickly and efficiently and I was kept in the loop at all times which makes a big difference to the service. Thankyou Nikita.
Hello Francine Thank you so much for your kind feedback.. I’m really pleased to hear that Nikita was able to assist you quickly and keep you fully updated throughout, we know how important clear communication is, so it’s great to see this reflected in your experience. Nikita will be delighted with your lovely comments. Kind regards Susan Usher Branch Manager.
5/5
GoogleYourmove have been absolutely fantastic in supporting us sell our house. Through no fault of ours or theirs, we had issues with the chain and they were so supportive throughout. Massive thanks to Ella, Tom, Susan, Julie and Tracy for all of your constant help and support!
Hello Alex Thank you so much for your lovely 5 star review, it truly means a lot to the whole team. We’re delighted we could support you through the sale of your home, especially during a challenging time with the chain. Situations like that can be stressful, so it’s great to hear that Ella, Tom, Julie, Tracy and myself were able to provide the guidance and reassurance you needed along the way. Id like to wish you and your family all the very best for the future. Kind regards Susan Usher Branch Manager.
5/5
GoogleExcellent customer service from the team in Whitley Bay. My first rental and they looked after me every step of the way. Special thanks to Helen, Tom and Julie
Hello Emma Thank you for your lovely feedback. We’re so pleased to hear that your first rental experience was a positive one and that the team in Whitley Bay were able to support you every step of the way. Moving into a rental for the first time can feel like a big step, so it’s great to know you felt well looked after throughout the process. Helen, Tom and Julie will be delighted to hear your kind words. Wishing you all the best in your new home. Kind regards Susan Usher Branch Manager.
5/5
GoogleGreat company to rent through. Helen Stokes supported us so well throughout our first rental journey. Very friendly and responsive. Highly recommend!
Hello Sophie Thank you so much for your lovely 5 star review. I'm delighted to hear Helen Stokes supported you so well throughout your first rental journey. Helen will really appreciate your recommendation and we wish you all the best in your new home. Kind regards Susan Usher Branch Manager
5/5
GoogleI couldn’t recommend the team at Durham highly enough, through both the purchase and rental of the property . Joanne was excellent in finding a Tennant and the rental advice given . A big thank you to ,Maddy and Anna Leigh as well for always keeping me informed throughout the whole process.
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience.
5/5
GoogleThe communication and help I recieved from Joanne was helpful on the process.
Thank you for your kind review!
5/5
GoogleFantastic from start to finish. House sold within a week and their recommendations of other services were also excellent from solicitors to damp surveyors. I would definitely recommend this branch, the team, particularly Sarah and Harry were extremely helpful and kept me regularly updated with the progress of the move and solicitors.
Thank you so much for your kind words Sally, we are delighted you were happy with the service from me and my team and we wish you best wishes for your upcoming move Sarah Nixon Branch Manager
5/5
GoogleGreat experience with Sarah start to finish. The whole process was completely stress-free, which made a big difference during what can often be a challenging time. She provided excellent service throughout, always professional, responsive, and willing to go the extra mile to help. Everything was handled smoothly and efficiently, Their support and clear communication made the entire experience easy. I would definitely recommend them to anyone looking for a reliable and supportive estate agent.
Thank you so much for your glowing review and kind words Paige, we are delighted you found the process straight forward and we were able to help along the way. Enjoy your new home Sarah Nixon Branch Manager
5/5
GoogleGreat staff, Kate was really helpful and quick when dealing with my boiler problem, and it was fixed within 24 hours.
Delighted Kate was able to resolve the issue quickly Ian, thank you for your review Sarah Nixon Branch Manager
5/5
GoogleExcellent experience with Your Move, especially Jessica and Sarah. After a bad experience with a previous estate agent who did not deliver on their promises, the difference here was huge. From the start, it felt like I was in good hands. Sarah was very knowledgeable and clearly knew exactly what she was doing. Communication from both Sarah and Jessica was incredible throughout the whole process. They always kept me updated, explained what was happening, and were always available if I needed anything. Nothing was ever too much trouble. No matter what I asked for, they were always happy to help. Sarah even offered to regularly check on my empty flat to make sure everything was OK, which really showed how much they cared. Without doubt the best estate agency I have dealt with. I would recommend them to anyone. Excellent service from start to finish.
Thank you so much for your kind words. We’re delighted to hear that we were able to provide such a positive experience and support you throughout the process. It’s great to know our communication and care made a real difference. We truly appreciate your recommendation and wish you all the best moving forward! Sarah Nixon Branch Manager
5/5
GoogleSarah and Harry provided an excellent service. They responded quickly for any of my queries and the purchase of my property went through within 12-13 weeks.
Thank you so much for your kind review and for your proactive approach throughout Sarah Nixon Branch Manager
5/5
GoogleThis is my second time finding a property to let through this branch. Really helpful, good communication, kept me to date as we went and answered any questions I had along the way. Thanks to Chloe and Harry in particular for helping me throughout 😊 …
Thank you so much for your kind words! We’re really glad to hear you had another positive experience with us. Chloe and Harry will be delighted to know they made the process smooth and easy for you. If you ever need anything in the future, we’re always here to help! Sarah Nixon Branch Manager
1/5
GoogleI rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish. The property went for months without proper heating, making it extremely difficult to live in. This was reported repeatedly, including the impact on health and daily living, yet no proper action was taken to resolve it. Communication was inconsistent and only happened when it suited the agency, not when issues actually needed dealing with. After leaving (which they agreed to early due to the condition of the property), I disputed the deposit immediately. What followed was months of being completely ignored. I made over 25 phone calls and sent multiple emails across several months without receiving a single response. The deposit (£1,153.84) was never returned. Instead of addressing the issue, responsibility has been avoided. Due to the lack of response and failure to resolve this properly, I have now had to open a county court claim to recover the money. This experience shows a clear lack of accountability, poor communication, and disregard for tenant welfare once a tenancy ends. Based on how this was handled, I would not trust this branch again and would strongly advise others to be cautious.
Thank you for sharing your concerns. I understand that there was limited heating at the property during your tenancy. To help address this, the landlord provided additional heaters and deducted both the cost of the heaters and their running costs from your rent. The landlord also agreed to an early release from the tenancy as a gesture of goodwill. I also note that you requested for all repair works to commence after the tenancy had ended. We provided information on how to raise a dispute regarding your deposit through the tenancy deposit protection scheme. As no dispute was received within the 95-day timeframe, the deposit was requested by the landlord inline with My Deposits procedures. Should you wish to discuss this matter further, please do not hesitate to contact me directly. Sarah Nixon Branch Manager
5/5
GoogleThanks so much to the wallsend team, Harry, jess, jess, chloe, kate and sarah for the service so far
Thank you Cameron for your glowing review, we are delighted you have been happy with the service from me and my team Sarah Nixon Branch Manager
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Your Move Consett has the most, with 388 reviews rated 4.9 out of 5, followed by Your Move Chester Le Street with 316.
The 24 Your Move Chris Stonock offices, by town:
Yes. In The Trusted Agent 2026 awards: Your Move Chris Stonock, Chester Le Street won Gold; Your Move Chris Stonock, Consett won Gold; Your Move Chris Stonock, Tyne & Wear won Gold; Your Move Chris Stonock, Tyne & Wear won Trusted Agent; Your Move Chris Stonock, Durham won Trusted Agent.
