Trusted Agent profile · Tyne & Wear and County Durham
Verified
★★★★★
4,278 reviews across 24 offices and 3 platforms
Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,278 reviews on three platforms, rated 4.8 out of 5 overall.
4,174
Reviews on Google
All 24 offices
100
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 24 offices
Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.
Showing 4,166 reviews on Google only. Show every review
1/5
GooglePoor attitude from staff in branch. Lettings dept are rude and unwilling to help.
Hello, thank you for your review. Customer service is of paramount importance to us and we can assure you that our lettings department are working hard to resolve your issues with 3rd party contractors as we speak. The problems you have … More
5/5
GoogleAnnette was very helpful and friendly when i came for help to look for my first home. would highly recommend
Thank you Roxy, wishing you all the best from all of us here at Your Move Consett.
5/5
GoogleAll of staff at Your Move Consett have been so helpful throughout the whole process of us finding our dream home! I'd like to say a special thank you to Sam, Kirsty, Hannah, Samantha , Carol and Annette for all thier hard work and amazing customer service! Highly recommend
Thank you very much for your kind review Lisa, we really appreciate your feedback. Best wishes from all at Your Move.
5/5
GoogleExceptional customer service from Your Move at Rowlands Gill, as we are new to the area very much valued the local information from Judith when viewing the property. Team in the office, Abi, Alex, Claire and Bridie, very proactive and helpful.
Thanks so much for the review. We are delighted you have had a great experience using our Rowlands Gill branch. All the best from everyone at Your Move
5/5
GoogleFantastic experience of support from the team at Rowlands Gill from valuation through to sale agreed. Ian and Alex were particularly impressive in the valuation and marketing process. Professional, prepared, honest and accurate in their advice. There were no games or overt sales tactics just professionalism and superb listening skills. They guided us whilst allowing us to take the time we needed and to market the property as best suited our individual circumstances. Bridie, Claire and Abi have carried us safely through the viewings, bids and sales process. They have been friendly, helpful and their communications have been timely, clear and frequent without being excessive. I wouldn’t hesitate to recommend the team at Rowlands Gill for sales support and wish them well for the future. Many thanks to the dream team.
Hi Alison, thanks for the wonderful review. We are so glad you have had a great experiences using our services. From all at Your Move, we wish you all the best.
5/5
GoogleClaire Skillen, really good and vey helpfulPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review for us Sue. Wishing you all the very best, Your Move Rowlands Gill
5/5
GoogleFrom Valuation to Sale we were kept informed and up to date. Regardless who you spoke to in the office, Bridie, Claire or Rachel, they were always extremely helpful and polite. We were 200 miles away from the property being sold, so it was good to have people that were on the ball looking after it. Thank you all for all your help and advice.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review for us Tony. Wishing you all the very best, Your Move Rowlands Gill
5/5
GoogleI would just like to thank Nicky, Ian, Chera-lise and Nichol for helping me sell my home, I moved to london, had a baby, got married and sold our house all withing 3 months, possibly the most stressful time of my life but they always went above and beyond to help, be on end of phone and where so attentive at emails, phonecalls and doing the leg work for me, on top of that they are a group of the loveliest down to earth genuine people too. I would have been lost without them, the service was second to none and honestly nothing was too big of an ask or small! I hope you all have a fantastic christmas and some well deserved time off. If you are looking to sell your home in durham...these are the best most reputable company to go with by far!!!PositiveResponsiveness, Quality, Professionalism, Value
Hello Natalie, thank you so much for your kind words. It was our pleasure to help you. Wishing you and your family all the best for 2022 and you know where we are if you ever move back to Durham! Merry Christmas from all at Your Move
5/5
GoogleVery helpful and professional service provided by Kerrie and the rest of the team. Would recommend to allPositiveProfessionalism
Many thanks for your kind review Adam, we hope you are very happy in your new home Sarah Thomas Branch Manager
5/5
GoogleSarah and Kerrie were utterly professional and went above and beyond with the service they provided nothing was a problem Very highly recommended Many thanks to you bothPositiveProfessionalism
Thank you so much Alex for your kind review of our services - best wishes to you and the family. Sarah Thomas Branch Manager
5/5
GoogleSarah was very helpful and very professional. Absolutely the best service you could ask for. Highly recommended. Thank you Sarah and the team your are amazing. MercyPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your lovely comments Mercy regarding the service you have received, we know you will be very happy in your new home Sarah Thomas Branch Manager
5/5
GoogleI have received help, advice and support from Bethany on a number of issues over this past few months and I am very impressed with how helpful and professional Bethany is. Excellent, First Class Service. A highly recommended company. Jimmy SmythPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review, Jimmy. We are always happy to help in the Wallsend branch!
5/5
GoogleClaire Skillen, really good and vey helpfulPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review for us Sue. Wishing you all the very best, Your Move Rowlands Gill
5/5
GoogleFrom Valuation to Sale we were kept informed and up to date. Regardless who you spoke to in the office, Bridie, Claire or Rachel, they were always extremely helpful and polite. We were 200 miles away from the property being sold, so it was good to have people that were on the ball looking after it. Thank you all for all your help and advice.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review for us Tony. Wishing you all the very best, Your Move Rowlands Gill
5/5
GoogleVery good experience through the whole process. Took away some of the stress of movingPositiveResponsiveness, Professionalism
Hello Peter, this is wonderful to read. I'm so pleased some of the stress was taken off your shoulders during the moving process. Best wishes from all at Your Move.
5/5
GoogleFrom Stephen meeting us to give us the evaluation and getting us started to Julia and the team helping us with the sale, the service has been brilliant, really friendly and professional. Thank you so much.PositiveProfessionalism
Thank you for taking the time to leave a review for the team Claire. We really appreciate your feedback. Best wishes from all at Your Move.
5/5
GoogleFrom the first friendly & professional Valuation by Stephen, through the Support from Sharon, Julia & Georgia in the Sales Office and the After Sales from John, the "Your Move" Team in Chester-le-Street continually proactively pushed to succesfully get our house sale through, even after the Chain breaking down twice, regularly keeping us informed of the position. Cannot recommend all of the Team highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review for us Mr Barker. Wishing you all the very best, Your Move Chester-le-Street
5/5
GoogleI would like to thank Sharon and all who helped with the sale of my mum's house. Sharon went above and beyond to help my mum who has moved to Scotland. Sharon was absolutely brilliant and made a very stressful time as easy as possible. We can not thank you all at Your Move enough! Angela and MurielPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Angela. We really appreciate you taking the time to leave your feedback.
1/5
GoogleReally disappointed with our experience with Your Move Whitley Bay. We viewed a house and were interested in renting. The estate agent told us to get in touch if we were interested, so we did, in the form of 3 emails and 6 calls over a week. No response at all. Very unprofessional.NegativeResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
Thank you Callum
2/5
GoogleRating only, no written review.
Hello Vicky, I am disappointed to see your review of our services this morning. I can't seem to find your name registered with us so I am unsure of the reason behind your low rating. Please can you call the branch manager, Kirsty, on 01207504119 so we can find out more?
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
Thank you for rating us 5 stars!
1/5
GoogleRating only, no written review.
Hello Brian, we are disappointed to see your review as we are unable to find you on our system as being a customer of ours. Please can you get in touch with us so we can find out why you have rated us so poorly? We pride ourselves on our our customer service so would like to get this rectified please. Best wishes from Your Move.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.
Trusted Agent Awards winners in one year, the group and its branches: 2025.
Trusted Agent Awards by year, 20252025 1 award Trusted Agent Awards 2025 winners
Source: Trusted Agent Awards winners lists, as published, linked by year.
Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.
EA Masters by year, 2018 to 20252025 11 Gold across 11 branches EA Masters 2025 winners
2020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Your Move a message.
Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.
The 24 Your Move Chris Stonock offices, by town:
Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.
