Trusted Agent profile · Berkshire, Hampshire, Surrey and more
Verified
★★★★★
8,951 reviews across 21 offices and 3 platforms
Romans has 21 offices, in Fleet, Reading, Bracknell, Tilehurst, Wokingham, Basingstoke, Camberley, Lower Earley, Burnham, Caversham, Aldershot, Windsor, Woodley, Maidenhead, Farnborough, Yateley, Ascot, Sandhurst, Crowthorne, Farnham and Henley on Thames (Berkshire, Hampshire, Surrey, Buckinghamshire and Oxfordshire). Together they have 8,951 reviews on three platforms, rated 4.4 out of 5 overall.
7,419
Reviews on Google
All 21 offices
2
Reviews on The Trusted Agent
All 21 offices
1,530
Reviews on Trustpilot
All 21 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Romans's 21 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Romans, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHouse hunting can be a daunting process at the best of times, but having Ashleigh there to help me out made it easy!! she was very attentive, and answered all my questions I had, she was very polite and put me at ease. I would recommend anyone looking at moving or buying a property to pop in and see her. Many thanks again Ashleigh for all your help
5/5
GoogleI sold my flat in Sandhurst through Romans at the end of March 2016. and moved to North Wales. Buying the Welsh property proved a long and rocky road, and I tilted at two previous properties before succeeding in buying this one. The first was lost when I withdrew from the market due to illness, and the second due to a boundary problem with which I struggled for 6 months before giving up. I also lost one of my own buyers, who withdrew without explanation. Throughout, Romans under their manager James Linder were patient, sympathetic and helpful, not to mention extremely efficient in marketing and selling the property. After each hiccup, they had the property back on the market in no time, and sold for a good price. They even helped me with all the tedious paperwork associated with buying and selling, as I have a hand problem which makes writing by hand a bit of a problem.Top marks from me!
5/5
GoogleBest estate agent in Sandhurst! We had previously listed our property with another 'leading' estate agent in Sandhurst and were disappointing in both the service and poor number of viewings we received. Romans on the other hand was a completely different story. From the first time we met Luke, the brand manager, we received great service and communication throughout. They advised us well without ever pushing us in a direction or towards anyones agenda but our own. We have now secured a sale of 99.5% of our asking price and are really happy!
5/5
GoogleOur experience of Romans at Camberley, has been a very positive one. From the first phone conversation, Ryan Cooper was extremely professional, but also friendly & accomodating. All emails & messages were responded to quickly, & nothing was ever too much trouble. We would have no hesitation in recommending him!
5/5
GoogleI am delighted with the professional and sympathetic way you handled my late brothers property. A buyer was found within a few weeks of it going on the market, Jonathon and his team kept me informed and up to date all the way through , which was a great relief to me as I do not live in the area. Thank you guys for a service which was top notch.. Pauline Wright.
Thank you for your kind words and feedback relating to your dealings with Romans of Farnborough. I will pass your feedback onto Jonathan Stanton and the Romans Farnborough sales team. Best wishes and thank you for choosing Romans to sell your home. Louis d'Espagnac, Residential Sales Director.
5/5
GoogleA big thank you to Jonathan and his team. Romans Farnborough did an excellent job with the sale of our property and I am glad to have employed their services. They helped us identify a choice of buyers with varying circumstances and we eventually happened to sell our property at the asking price. The conveyancing process was also seamless and we were posted with regular updates and we are glad to have finished the sale in less than 12 weeks. I will definitely employ Romans another time and am happy to recommend them to any one who is in the search of a trust worthy estate agent who is willing to listen, match expectations and find serious buyers.
Thank you for your kind words and feedback relating to your dealings with Romans of Farnborough. I will pass your feedback onto the sales team at the Farnborough office. Best wishes Louis d'Espagnac, Residential Sales Director.
5/5
GoogleJust want to thank Scott & all his team for a fantastic job well done not only did they sell my flat for me at a better price than I had been recommended by other cheaper agents even though Romans fees were slightly higher than the others it was well worth it for me for the price they achieved for me They also went & found me a flat to buy in Aldershot they tied it all up for me with a minimum of effort on my behalf we also had a few hiccups on the way but they showed their skills in handling the issues & were fair to all the parties involved. I would have no hesitation in recommending Scott & the team in Aldershot to anyone I know !
5/5
GoogleRichard Gibbons is fantastic! He made the process of getting our flat rented really easy and quick. I have had bad experiences in the past with a different Estate Agency but Romans have quickly earned my trust and I feel safe knowing that they are managing it all for us.
2/5
GoogleRomans has taken over Atlantis's business in Reading and compare very poorly in Landlord services compared to Atlantis. As a landlord I have been battling with their support team to get some issues resolved and have found them extremely unresponsive. Whereas Atlantis's senior management were always available to assist a landlord with their problems, Romans seems to shield theirs from having to have contact with landlords unhappy with the experience. I have asked Peter Coles to make contact with me to discuss this. Let us see if he has the inclination and time to do so.
1/5
Google20 minutes to check us in, yet 90 minutes to check us out. Why? Because Romans and their extremely unpleasant and overly meticulous inventory clerk wanted to check every nook and cranny of the flat and charge for damages caused by previous tenants. We were accused of breaking freezer drawers, which, of course, we denied. When other damages were pointed out, we were adamant that there was a problem. After making some enquiries, Romans realised that their inventory clerk was actually referring to a previous tenant's report. After a bit of a fight, we got every penny of our deposit back. I was prepared to take legal action against this rogue agent, but thankfully, it wasn't necessary. Romans is great at getting tenants moved into the property and collecting money but not so good when the tenancy comes to an end and money has to be given back. We also reported repairs at our first property inspection, which were not dealt with during our 8-9 months in the property. Avoid, avoid, avoid.
5/5
GoogleThe best apartments in Bracknell.
5/5
GoogleThe best apartments in Bracknell.
5/5
GoogleBoth the chap who showed us the house and consequently Sean, were amazing. We spent around 5 months scouring Farnham, Mytchett, Frimley and surrounds for a house and had a nightmare trying to play the open day game. Despite being a motivated couple, we lost out on a fair few house. Which was lucky, as it meant we were able to view this, and thanks to you guys, buy it! Over that last 10 years we have sold and bought twice, and I have to say - the interaction with Romans has been nothing short of excellent from start to finish. I know the game of house of buying is a complex one and fraught with tension, and I am sure you are constantly boiling over with pressure and phone calls, but, I thought I would make some time to highlight how pleased we are with your service. I will be going nowhere else in future and recommending you to anyone who asks. Funnily enough we are still very much in touch with Peter and Mary Weatherley who sold to us, and now I have also met Sue and Gordon a few doors up who are also sold with you, on they're recommendation. Everyone speaks highly of you, so on those days of pressure when it's all going mad, remember that your doing a great job. I never felt deceived or ignored by you. In fact I was bowled over by Sean who not only made the effort to respond to our "plea" in buying the house, but took the time to reply to emails and phone me over a whole weekend. He deserves special mention, a credit to Romans, and highly professional.
1/5
GoogleThis is regarding their lettings agents, I would steer clear of ever renting a property managed by them. They are the biggest sharks when it comes to checking out of your rental property. They tried to charge me for normal wear and tear situations. They even tried to charge me for for dampness in the ceiling which how would I be in responsible for? They have tried this sort of thing with every tenant I have ever spoken to that have rented through them. Right now they are doing the same thing with a friend of mine that rents an apartment through them. If you every find yourself looking at an apartment that they manage, I would steer clear of them and try find an alternative property. If you do move in, take photos of everything and have a witness with you. They will try and take your deposit money for every little thing that should come under normal wear and tear and then charge you a ridiculous administration charge for trying to make money out of you. In all my years of renting I have never come across a group of people that will try and make as much money as possible out of you when it comes to checking out and getting your deposit back.
1/5
GoogleA very bad and frustrating experience, I would never recommend this agency. My move to the house was delayed stating cleaning and inventory formalities however when I moved in on the stipulated date, no one helped in providing any instructions or guidance. Though I requested twice by visiting there office to accompany me to the property. Much to my disappointment the house was not cleaned properly (which was one of the stated reason for delayed occupancy). I was handed two sets of keys out of which one set keys were not working (for main door). In the house the electric switch were damaged and water heater was not working. Bathroom shower knob was broken and shower head was clogged with dirt and was unable to dispense water properly. And to make it worst there was no electricity at the house, called multiple times to multiple people at the letting agency still no help and no resolution. Finally it was evening and they closed down there office for the day, and I was left with no electricity no shower no hot water. To my knowledge Romans charges the maximum among all other letting agency (more than double in comparison to some of the competitors) and are expected to provide quality service. However in my experience it was the work customer service experience and worst management of the property. Next day also I emailed and called multiple times to sort the hot water, elctric switch and bathroom shower problem ..yet so far no resolution :( Apart from the above mentioned issues there are some dozens of minor issues too which should have been attended but were not. Like following : Dirty House Damaged Wooden Tiles Missing electric Bulbs Broken Wardrobe slabs Cabinet Door non functional Non attentive to voice calls All I felt was till the time I was due to pay money I was attended well and the moment sale was closed they never bothered to care for customer service and customer experience. I wish I could have opted for a different agency. **Don’t even want to rate one star
5/5
GoogleWe received excellent service from Romans in Bracknell from day one, our only regret is not choosing to sell through them. It didn't matter who we dealt with, they were always professional and courteous, and willing to work beyond office hours if necessary. We never found ourselves waiting for a response from them, we never had to chase anything up. We noticed a huge change when buying through Romans to other estate agents we had used, needless to say, we shall be choosing Romans in the future to sell through without a doubt.
5/5
GoogleImpeccable!
Thank you so much for the positive comment about the Wokingham team. I will feed this back to them Kind Regards Sue Winterbourne, Regional Director
5/5
GoogleDealing with Romans (namely Barry Wild) on very difficult house purchase was made less painful due to the continued help, support and honesty we experienced during the process. I highly recommend Romans Woodley and I want to personally thank Barry for the great service and assistance he provided. It has been refreshing dealing with an estate agency that I feel worked openly, honestly and collaboratively with me.
The whole team are always delighted to read this type of review and I would personally like to thank Sharon for taking the time to write her thoughts on Google. Romans take all feedback seriously but it is wonderful when we receive such a positive review from customers using the Woodley Branch. Barry Wild - Senior Branch Manager. Thanks very much
5/5
GoogleI have recently worked with Romans on selling my property and have found them to be very professional, efficient and they have gone out of their way to ensure that I have the best possible experience.
5/5
GoogleMy property manager, Kelly Saunders, has been so fantastic. Any problems we have had she has been very quick to get them fixed and is always so easy to talk to. Thank you to Kelly and all the girls at Wokingham for making renting so easy.
5/5
GoogleWe used Romans in Woodley after being with another estate agent. We mainly dealt with Barry Wild the manager and Chris Bisson the assistant manager. We were immediately impressed by the number of viewings we had at our property and the …
Thank you so much for your kind words of recommendation. We really appreciate that you have taken the time and trouble to add a review about the Woodley office. We look forward to assisting you again in the future. Kind regards, Barry Wild - Senior Branch Manager
5/5
GoogleThe overall experience with Romans was excellent. Initially we were apprehensive about engaging with Roman's. A number of years ago our neighbors sold their house through Romans and they often complained about the lack of communication and …
Thank you for taking the time to provide a review of our services and for your kind comments which I know James and the team will really appreciate. I am pleased that we were able to be of service and hope that we may be of service to you again in the future. Kind regards, Antony Gibson - Director, Residential Sales
5/5
GoogleHaving to relocate due to our work is always stressful, but Romans were on hand with an excellent, bubbly agent in the form of Varah Phillips. I can not stress how refreshing it was to deal with someone who genuinely understood what we were looking for, and not suggest irrelevant homes as so many other estate agents were keen to do, including I have to say other branches of Romans. My only gripe in the whole process would be the fees but that is a nationwide issue and Romans charges are not as high as some others, but I must admit not as cheap as some too. With tentative staff like Varah it was a pleasure and delight to both search and find the right home for us. If you are looking for a home to let in the Woodley area for me there is no other agents than Romans, especially with Varah on hand! Thank you again to the team at Romans.
4/5
GoogleOverall I am happy with the experience I had with Romans, they took into account the very stressful and upsetting situation I was in. They answered all my questions and took time to go through things with me. My sale is very near and am happy with the Estate Agents Many thanks for making a bad situation into a positive experience and I have learnt alot
Dear Claire, thank you so much for your review and I am delighted that you have had a positive experience and learnt a lot in the process! Kind regards, Barry Wild, Senior Branch Manager
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Fleet has the most, with 1,793 reviews rated 4.1 out of 5, followed by Reading with 922.
The 21 Romans offices, by town:
Yes. In The Trusted Agent 2026 awards: Romans, Tilehurst won Platinum.
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