Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleIzzy York has managed the letting of my flat for the last x3 successive tenants with no voids or complications or unforeseen costs.
Always available,helpful and friendly
A total professional and highly rated
Angus · 2 July 2026 · Romans Burnham
Agent replied · 7 July 2026
Dear Angus Mcquhae
We greatly appreciate your 5-star review and the time you took to share your experience with Izzy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe recently moved into our new home with the help of Romans Estate Agents & Letting Agents in Burnham, and we are very happy with their service. The whole process was smooth, stress-free, and handled professionally from start to finish.
The team was friendly, knowledgeable, and always happy to help. They kept us updated throughout and made everything easy for us. Thank you for your excellent service. we would highly recommend Romans to anyone looking to rent or buy a property.
M · 2 July 2026 · Romans Burnham
Agent replied · 7 July 2026
Dear M Saim, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleIssy (Isabella York) as a property manager has been nothing short of excellent, providing a completely fantastic experience from beginning to end throughout my four years living at the property. She has consistently demonstrated exemplary professionalism, along with a positive, can-do attitude and a genuine willingness to help at every stage. Her support throughout my tenancy has been outstanding.
In particular, when I experienced a major issue with the hot water and the water tank stopped working, Issy was incredibly supportive. She kept me consistently updated, communicated clearly throughout the process, and provided reassurance during what could have been a very stressful situation. Her proactive approach and constant communication gave me real confidence until the issue was fully resolved.
I truly appreciated her attention to detail and her commitment to ensuring everything ran smoothly. It made a real difference to my experience as a tenant.
Thank you, Issy, your support has been greatly valued and I would highly recommend you to anyone.
Zane · 2 July 2026 · Romans Burnham
Agent replied · 5 July 2026
Dear Zane,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI wanted to express my sincere appreciation to Swati for all her support since I first began managing my buy-to-let property with Romans.
As someone new to the process, I found Swati guidance at the outset extremely helpful and reassuring. Throughout, Swati have consistently been patient, informative, and easy to work with.
She was particularly helpful during the check-out and check-in process for the outgoing and incoming tenants, making everything smooth and straightforward. I also greatly appreciate how efficiently Swati secured a new tenant within just two to three weeks before the previous tenant moved out.
Swati professionalism, responsiveness, and communication have been excellent throughout. She made the entire process much easier for me, and I genuinely value the level of customer service Swati provide.
Thank you once again for your continued support.
S · 2 July 2026 · Romans Burnham
Agent replied · 8 July 2026
Dear S I, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Swati. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotIf I could leave 0 stars I would
If I could leave 0 stars I would . The continous lies from this agency is appalling. They are money hungry and VERY unprofessional. Rude attitude from Zara continously from the start to the end of my tenancy . I couldn’t ever have a conversation over the phone or in person without her disgusting attitude. They’ll promise you a property and give it to someone else and when you check out they will take the stupidest photos of dust ,to ask you to pay MORE money as it’s not “clean enough”. Save yourself the hassle and don’t even bother with them .
Zara I suggest you learn how to talk nicely with your clients and not shout or give attitude .
Rebeca · 1 July 2026 · Romans Fleet
Agent replied · 3 July 2026
Dear Rebeca .,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleHuge thank you to Luke and Ruby who have been fantastic to work with throughout the whole process. Their support and professionalism is greatly appreciated!
Eloise · 1 July 2026 · Romans Burnham
Agent replied · 6 July 2026
Hello Eloise, we appreciate the review. Thank you for sharing your positive experience. We'll pass your kind words over to Luke, Ruby and the Coulsdon team.
★★★★★ 5/5
TrustpilotThe team at Romans Tilehurst were very…
The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as smooth as possible.
Sophie · 30 June 2026 · Romans Fleet
Agent replied · 3 July 2026
Dear Sophie, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotI would want to express my gratitude to…
I would want to express my gratitude to Jasmine Hardie for her tireless efforts. She goes above and beyond to assist with any problems pertaining to the rental of your property, whether it's a simple question you have. Nothing is too much for the letting team at Romans, and it's always pleasant to have a kind voice on the phone. I would heartily suggest them because they are very informative and always email you about any changes. Ten out of ten
Sagar · 30 June 2026 · Romans Fleet
Agent replied · 3 July 2026
Dear Sagar Poudel, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jasmine and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotI had an excellent experience renting…
I had an excellent experience renting my property from the initial viewing right through to moving in. Holly was outstanding throughout the entire process. She was professional, friendly, and incredibly helpful at every stage, always keeping me informed and making everything as straightforward and stress-free as possible. Even after I had moved in, Holly continued to provide support and was quick to help with any questions I had. Her customer service has been exceptional, and I wouldn’t hesitate to recommend both Holly and the Romans team in Caversham to anyone looking to rent a property. Thank you for making the whole experience such a positive one!
Sean · 29 June 2026 · Romans Fleet
Agent replied · 3 July 2026
Dear Sean Donaghue, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Holly and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleIsobella York has been my property manager for a number of years.
She is always friendly, efficient and goes that extra mile to resolve any problems.
Christopher · 29 June 2026 · Romans Burnham
Agent replied · 7 July 2026
Dear Christopher Harrison-Smith
We greatly appreciate your 5-star review and the time you took to share your experience with Isobella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have recently had a great experience with Park and Bailey, who we trusted in helping us sell our house. From the initial meeting of Hadley who answered all our questions and explained their commitment to effective marketing which really stood out to us. He then went on to create a fantastic video tour of our property.
We have not been the easiest of seller’s but the whole team were professional, knowledgeable, and highly responsive. They kept us informed at every stage of the process and were always available to answer any questions we had. Hadley’s advice was honest and helpful. Ruby and Luke were brilliant and what stood out the most was their excellent communication and genuine commitment to achieving the best outcome for us, to which we are really grateful for.
We would highly recommend Park and Bailey Estate Agents to anyone looking to sell their property. The professionalism, efficiency and customer-focused approach made the experience a positive one.
S · 29 June 2026 · Romans Burnham
Agent replied · 6 July 2026
Hello S J, thanks for taking the time to leave a 5-star review. Great to see you would highly recommend us. We'll pass your feedback over to Hadley, Ruby, Like and the rest of the Coulsdon team.
★★★★★ 5/5
GoogleWe have had a very positive experience selling our house with Park and Bailey. The sales team has been professional, friendly, and supportive throughout the process. Communication has been excellent, and they have always kept us informed and updated throughout.
Harriet · 29 June 2026 · Romans Burnham
Agent replied · 6 July 2026
Hello Harriet, we appreciate the review. Thank you for sharing your positive selling experience. We'll pass your kind comments over to the Coulsdon team.
★★★★★ 5/5
TrustpilotLongtime lanlord
I have been with Romans manage services for over 16 years. My experience is friendly, helpful and efficient. The teams have always assisted me and communicated regularly on issues. Thank you for all your help
Paul · 29 June 2026 · Romans Fleet
Agent replied · 3 July 2026
Dear Paul Vasili, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotMoving into 21 Wilks Road
The whole experience was very easy & any queries were answered in a timely manner by Hollie who was always helpful & came back with any answers if she couldn’t answer there & then
Simon · 26 June 2026 · Romans Fleet
Agent replied · 3 July 2026
Dear Simon We greatly appreciate your 5-star review and the time you took to share your experience with Hollie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotHad a terrible experience renting from…
Awful experience renting from Romans West Drayton. I didn't have a working cooker and oven for the entire time during my 5 months of tenancy and many things were broken, including the boiler which broke down about 3 times during my tenancy. At one point I was left with no hot water for days.
Additionally, I was lied to right from the start on many things. The first one being that I was put next to a flat with HMOs which they did not tell me about. I had noise issues the entire time and the property manager did absolutely nothing about it. Avoid.
MO · 25 June 2026 · Romans Fleet
Agent replied · 30 June 2026
Dear Mo,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 4/5
TrustpilotProperty Manager review
Romans have been looking after our properties for many years.
Our current property manager is Georgia Peters.
She is responsive to our tenants issues as well as keeping as us as landlords up to date.
She is easy to deal with and always sees issues through to their conclusion which benefits us and keeps our tenants happy!
Lisa · 25 June 2026 · Romans Fleet
Agent replied · 3 July 2026
Dear Lisa Olins, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Georgia. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
★★★★★ 4/5
TrustpilotI have lived at this Roman estate…
I have lived at this Roman estate property for less than one month now, and the experience has been exceptional. The maintenance team is always prompt and professional, and the amenities are better than advertised. I highly recommend Romans to anyone seeking a reliable and comfortable rental home. Teddy
Teddy · 25 June 2026 · Romans Fleet
★★★★★ 5/5
TrustpilotI have been dealing with a gent by the…
I have been dealing with a gent by the of Mohammed Rajpute and I just wanted to say how impressed I've been when I needed to chat with about any issue and the help he has and continues to give. Mo is extremely easy to get on and gets right to the point when help is needed. For someone like me that is amaingly helpful as it keeps me sane! 5 stars for thsi guy,..I'd give 6 if I could.
Jay · 25 June 2026 · Romans Fleet
Agent replied · 1 July 2026
Dear Jay Anstiss
We greatly appreciate your 5-star review and the time you took to share your experience with Mohammed. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotI have good experience with Romans-Bath…
I have good experience with Romans-Bath Branch.
Peony · 25 June 2026 · Romans Fleet
Agent replied · 3 July 2026
Dear Peony K We greatly appreciate your 5-star review and the time you took to share your experience with Hayley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service over 2 years
My daughter has been renting a flat through Romans Winchester for 2 years. Throughout the whole time Ceri Evans has been brilliant. Very helpful and professional and she has seen to any problems reported extremely promptly and efficiently through to satisfactory conclusion. Excellent and caring service
Jim · 24 June 2026 · Romans Fleet
Agent replied · 1 July 2026
Dear Jim, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Ceri. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI had a positive experience with Romans, Swati was very helpful and quick to help. I would recommend looking for your next property with them.
Tinh · 23 June 2026 · Romans Burnham
Agent replied · 5 July 2026
Dear Tinh,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotIsabella York was particularly helpful…
Isabella York was particularly helpful during a very stressful three months last year.
Nothing was too much trouble , she was reassuring and guide us through many a difficult day! We always reverted to Issy for advice as we could could on her wise experience . Many thanks Issy well need you later in the year !
Denise · 23 June 2026 · Romans Fleet
Agent replied · 1 July 2026
Dear Denise Wolfe We greatly appreciate your 5-star review and the time you took to share your experience with Isabella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleExcellent service. Extremely helpful. Big thank you to Maryam for your help
Phil · 23 June 2026 · Romans Burnham
Agent replied · 5 July 2026
Dear Phil,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSkye Jones was always helpful and responsive. Thank you for all your support.
Kadir · 22 June 2026 · Romans Windsor
Agent replied · 22 August 2026
Dear, Kadir Geylan! Thanks for the great review! All the best, Customer Care Team
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