Trusted Agent profile · Berkshire, Hampshire, Surrey and more

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Romans estate agents in Fleet, Reading, Bracknell and 18 more

4.4

★★★★★ Great

8,950 reviews across 21 offices and 3 platforms

www.romans.co.uk

Romans has 21 offices, in Fleet, Reading, Bracknell, Tilehurst, Wokingham, Basingstoke, Camberley, Lower Earley, Burnham, Caversham, Aldershot, Windsor, Woodley, Maidenhead, Farnborough, Yateley, Ascot, Sandhurst, Crowthorne, Farnham and Henley on Thames (Berkshire, Hampshire, Surrey, Buckinghamshire and Oxfordshire). Together they have 8,950 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

7,419

Reviews on Google

All 21 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 21 offices

Trustpilot logo

1,529

Reviews on Trustpilot

All 21 offices

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Romans's 21 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Romans, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Romans office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We have been dealing with Romans in Bracknell for many years and are very impressed with the professionalism and good communication skills of Lisa Fazal. She is always quick to reply to any queries that we have and to promptly sort out any problems. We had peace of mind knowing that she was looking after our property whilst we lived abroad.

Gary · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Gary And Anne Stirrup We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Lisa Fazal has been my property account manager for a number of years and she has consistently provided an excellent level of service throughout. She is always professional, responsive and knowledgeable. Lisa is proactive in her communication, keeps me informed of progress, and is always willing to go the extra mile to help resolve any issues quickly and efficiently. Her attention to detail and commitment to delivering a great client experience have been evident throughout our relationship. It’s rare to find someone who combines professionalism, expertise and genuine care for their clients as well as Lisa does. I wouldn’t hesitate to recommend her and the team, and I look forward to continuing to work with her in the future.

Deepa · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Deepa Odedra, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lisa. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Reece has been reliable and professional in handling our rental. Romans have taken care of day-to-day operations efficiently, communicate well, and address any issues promptly. We’ve had a positive experience working with them.

Mario · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Mario Lucius We greatly appreciate your 5-star review and the time you took to share your experience with Reece. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I have been renting a property through Romans in Bracknell for 5 years now. I am very happy with the service they give. Any maintenance issues are dealt with promptly and any questions I have are answered in a timely manner. My contact there is Paul Collins and he is particularly helpful. Thank you.

Tom · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Tom Liddiard, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Paul. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

My property has been managed by Romans for a number of years now with Lisa Fazal being my property manager for the last few. Lisa is an excellent property manager, she is very reliable, helpful and responsive. I know I can trust Lisa to help me and my tenants and she has always proven to be very fair. I feel safe in the knowledge that Romans, and especially Lisa, will look after my needs as well as my tenants.

Lorraine · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Lorraine Randall, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lisa. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Lyndsey Rogers and Grace Nothnagel were dependable and trusted allies during the whole transaction. Their experience and professionalism were invaluable in ensuring we were kept informed of the progress made until completion. They are a credit to Romans. We are very grateful and happy to have had them on the ride.

Tosin · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Tosin Fawole We greatly appreciate your 5-star review and the time you took to share your experience with Grace and Lyndsey. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

It's been amazing, relating with Romans, they are tested and trusted. Special thanks to Skye Jones my property manager for always responding in times of need.

Ikechukwu · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Ikechukwu Osuji, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Bracknell. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Reece Probert and Lisa Fazal are really efficient Property Managers. They have managed my flats for many years and always respond quickly and support us with any issues. Thanks

Debbie · 22 June 2026 · Romans Bracknell

Agent replied · 26 August 2024

Dear Debbie Cartwright Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Good service. Thanks to Paul Collins, Bryony Ghai, Ninda Limbu and Donna‑Marie Brant for your wonderful support.

Manivel · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Manivel Ponnusamy, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More

5/5

Google

I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Charlotte Travers, Salome Correia, and Donna-Marie Brant who have been incredibly proactive throughout the process. They always helped me with true professionalism and with quick responses. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage. I bothered with so many emails, but always she get back to me with prompt responses with proper solutions. After relocating to my newly rented property, I also find Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. Further to my earlier view, I would like to add my experience with Romans Bracknell Branch. I have been staying in the same apartment for the last 3 years. I found the Property Management team very prompt and helpful. In particular, Mr Paul Collins, Property Manager (since December 2024), has been exceptionally dedicated and highly professional. He consistently displayed outstanding professionalism and went above and beyond to address and resolve every issue promptly and effectively.

Atiq · 22 June 2026 · Romans Bracknell

Agent replied · 26 August 2023

Dear Atiq Khan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very great service by Lisa and always up to date with all that is happening with my property. Essential since I live in the USA

David · 22 June 2026 · Romans Bracknell

Agent replied

Dear David Steggles We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Had a very positive experience renting with Romans. The team have been really helpful with any issues and Jessica Phillips in particular has been really communicative and supportive throughout our renting journey.

Isabelle · 22 June 2026 · Romans Reading

Agent replied · 22 August 2026

Dear Isabelle Kate Nunan We greatly appreciate your 5-star review and the time you took to share your experience with Jessica. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I’ve had a really positive experience with Romans Property Management in Reading. From the beginning, the whole process was handled professionally and smoothly, and the team were always supportive and responsive whenever I needed help. A special thanks to Jessica, who has been incredibly helpful throughout. She always responds to queries quickly, explains everything clearly, and genuinely makes the process much less stressful. Her friendly and professional attitude really stands out, and it’s reassuring to know there is always someone willing to help whenever needed. Any questions or concerns I’ve had have always been dealt with efficiently and professionally. I would definitely recommend Romans Property Management to anyone looking for a reliable and supportive estate agency in Reading. Thank you again to Jessica and the whole team for all your help!

Akshada · 22 June 2026 · Romans Reading

Agent replied · 22 August 2026

Dear Akshada Patil, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jessica and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

⭐️⭐️⭐️⭐️⭐️ Outstanding service from Matthew and Hannah, truly exceeded expectations! I have used Romans in the past and have never been disappointed, but this time they completely exceeded expectations. From the very start, Matthew Leigh was fantastic. He showed an incredible amount of patience throughout the initial process, which was deeply reassuring. What I appreciated most was that before I had even signed the contracts to sell the house with him, he wasn't pushy at all, whereas many other agents definitely would have been. Within the first week of going on the market, the team secured multiple offers. Before even presenting them to me, they had already graded them by quality, allowing us to have a transparent, open discussion about the pros and cons of each before choosing the best buyer. The completion process took longer than expected, which is when Hannah Rawlings stepped in as the go-between for myself, the solicitors, and Matthew. Hannah was just as amazing, constantly chasing updates and keeping everyone firmly in the loop. We hit a few stumbling blocks along the way, including a rather aggressive mortgage survey. While other agents might have pressured me to reduce the agreed price just to close the deal, Matthew stood firm. He navigated the situation perfectly and negotiated like a true professional. Matthew has all the hallmarks of a brilliant leader, and I would be genuinely shocked if he doesn’t become the manager of the Reading branch over the next few years. If you want a team that genuinely deserves a five-star rating, look no further than Matthew, Hannah, and the Romans team. Thank you all!

Dee · 22 June 2026 · Romans Reading

Agent replied · 22 August 2026

Dear Dee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matthew and Hannah. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Google

I understand the property market is extremely congested at the moment, but my experience with this agency went beyond what can reasonably be explained by high demand. There was a clear lack of transparency throughout the process. Communication was poor, information about the property’s status was unclear, and I was never given a fair opportunity to view the property. No clear explanation was provided as to why viewings were handled the way they were. While competition is expected, basic professionalism, ethical conduct, and open communication should still apply. Unfortunately, this experience felt neither transparent nor equitable, and it has left me questioning the agency’s standards. I hope the agency reflects on this feedback and improves how prospective clients are treated going forward.

Isabel · 22 June 2026 · Romans Reading

Agent replied · 22 August 2026

Dear Isabel Grua, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

Great experience with Sarah Hood. Professional, friendly, and always quick to respond. Always kept me updated throughout and made the whole process far less stressful. Highly recommend!

Kiran · 22 June 2026 · Romans Crowthorne

Agent replied · 22 August 2026

Dear Kiran Ubhi We greatly appreciate your 5-star review and the time you took to share your experience with Sarah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I would just like to say how amazingly supportive and helpful Sarah Hood at Romans in Crowthorne has been in the potential sale of my property. She was super efficient, so friendly and made me feel very at ease in a very stressful time. Cannot recommend highly enough and if I ever need to sell again, I know exactly who to call.

Julie · 22 June 2026 · Romans Crowthorne

Agent replied · 22 August 2026

Dear Julie Graham We greatly appreciate your 5-star review and the time you took to share your experience with Sarah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

The Gold Standard of Estate Agents, Simply Outstanding Having recently sold and moved home, we cannot praise this team enough. Right from the initial valuation, they came in competitively and well-priced, and their work ethic from that moment on was second to none. They worked tirelessly on our behalf, were incredibly punctual, and showed up exactly on time for every single viewing. Their deep, comprehensive knowledge of the local area and the current market made a massive difference in positioning our property perfectly. What truly sets them apart, however, is their after-sales care. Even after the sale was agreed, they didn't just hand things over and disappear. They kept us completely abreast of the situation, proactively liaised with the solicitors, and helped us manage the chain flawlessly to ensure everything crossed the finish line safely. Special Thanks to Sarah and Beth We want to give a massive, well-deserved shoutout to two absolute superstars in the branch: 1. Sarah (Branch Manager): Sarah is an absolute force of nature. Her decades of experience and unparalleled local knowledge shine through in everything she does. She knows the local market inside out, provides incredibly sharp, honest advice, and steers the ship with absolute confidence. You want Sarah in your corner. 2. Beth: Beth was our main point of contact for the day-to-day and conducted all of our viewings. She was a joy to work with, always keeping us meticulously up to date, arriving with a smile, and presenting our home beautifully to prospective buyers. Her communication was flawless throughout. Selling a home in any market condition can be a rocky road, but this team made it feel seamless. If you want estate agents who are honest, hard-working, brilliant at managing chains, and genuinely know their local patch, we highly recommend Sarah & Beth.

Nilesh · 22 June 2026 · Romans Crowthorne

Agent replied · 22 August 2026

Dear Nilesh Mapara, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sarah and Beth. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

I dealt with Sarah initially to view my house and subsequently made a successful offer managed by Sarah. She has been extremely professional and helpful throughout the process. I also dealt with Bethany while Sarah was on holiday and she was also most helpful and supportive. I would no hesitation in recommending this Office based on my personal experience.

Elaine · 22 June 2026 · Romans Crowthorne

Agent replied · 22 August 2026

Dear Elaine Clayton We greatly appreciate your 5-star review and the time you took to share your experience with Sarah and Bethany. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Bethany was with me from the first viewing, she was very helpful, friendly and approachable. Can't thank you all enough for finding me my perfect location

Jackie · 22 June 2026 · Romans Crowthorne

Agent replied · 22 August 2026

Dear Jackie Berry We greatly appreciate your 5-star review and the time you took to share your experience with Bethany. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We sold our house through Romans Sandhurst and couldn’t have asked for a better experience. Joe and Emma were absolutely fantastic throughout the entire process. They were always helpful, responsive, and willing to go the extra mile - nothing was ever too much trouble. Lewis was also fantastic when showing us properties through Romans; he was friendly, knowledgeable, and made the viewing process enjoyable. The whole team provided excellent service, and we would highly recommend them to anyone looking to buy or sell a property. Thank you all!!

S · 22 June 2026 · Romans Sandhurst

Agent replied · 22 August 2026

Dear S N, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Emma and Joe. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

We had a great experience with Romans, would definitely recommend. Both Emma & Joe were amazing throughout. As first-time buyers, the team were very friendly, helpful and accommodating - which made the process smooth.

G&T · 22 June 2026 · Romans Sandhurst

Agent replied · 22 August 2026

Dear G&t Di-Lullo We greatly appreciate your 5-star review and the time you took to share your experience with Emma and Joe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Joe , Lewis and Emma from Sandhurst took over the sale after we changed Agents. From the get go the team were tireless in their attitude, positivity and proactivity. Even when the going was tough the team stayed at it. It wasn't a particularly straight forward sale, a couple of time wasters did not help, morale was low but, Joe and the team were always positive. Weekly visits and updates made the team feel like family. When exchange was in jeapordy due to a truly awful solicitor Joe and the team became like the United Nations, pulling it all together. We will surely miss them, because they were all over this sale like wet on water!

Russ · 22 June 2026 · Romans Sandhurst

Agent replied · 22 August 2026

Dear Russ Parker, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

I instructed Joe and his team at Romans Sandhurst to sell my property. They were professional and prompt with feedback throughout. The sales progression service was also very helpful at keeping me updated with developments.

Sabrina · 22 June 2026 · Romans Sandhurst

Agent replied · 22 August 2026

Dear Sabrina Khan We greatly appreciate your 5-star review and the time you took to share your experience with Joe and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Romans

Which Romans office has the most reviews?

Fleet has the most, with 1,792 reviews rated 4.1 out of 5, followed by Reading with 922.

Where are the Romans offices?

The 21 Romans offices, by town:

  • Aldershot: 167 Victoria Road, Aldershot, Surrey, GU11 1JU
  • Ascot: Scotch Corner London Road, Sunningdale, Ascot, Surrey, SL5 0ER
  • Basingstoke: 2-3 Winton Square, Basingstoke, Hampshire, RG21 8EN
  • Bracknell: New Manor House The Ring, Bracknell, Berkshire, RG12 1JT
  • Burnham: 78 High Street, Burnham, Buckinghamshire, SL1 7JT
  • Camberley: 122 London Road, Camberley, Surrey, GU15 3TJ
  • Caversham: 13 Bridge Street, Caversham, Berkshire, RG4 8AA
  • Crowthorne: 246 High Street, Crowthorne, Berkshire, RG45 7AP
  • Farnborough: 67 Victoria Road, Farnborough, Hampshire, GU14 7PL
  • Farnham: 21 The Borough, Farnham, Surrey, GU9 7NQ
  • Fleet: 257 Fleet Road, Hampshire, GU51 3QW
  • Henley on Thames: 30 Hart Street, Henley on Thames, Oxfordshire, RG9 2AU
  • Lower Earley: 1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY
  • Maidenhead: 41 Queen Street, Maidenhead, Berkshire, SL6 1NB
  • Reading: 33-34 Market Place, Reading, Berkshire, RG1 2DE
  • Sandhurst: 76 Yorktown Road, Sandhurst, Berkshire, GU47 9BT
  • Tilehurst: 30 - 30a School Road, Tilehurst, Berkshire, RG31 5AN
  • Windsor: 4 Clarence Road, Windsor, Berkshire, SL4 5AD
  • Wokingham: 23 Market Place, Wokingham, Berkshire, RG40 1AP
  • Woodley: 301 Loddon Bridge Road, Woodley, Berkshire, RG5 4BE
  • Yateley: 62-64 Reading Road, Yateley, Hampshire, GU46 7UH
Has Romans won any awards?

Yes. In The Trusted Agent 2026 awards: Romans, Tilehurst won Platinum.

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