Trusted Agent profile · Berkshire, Hampshire, Surrey and more

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Romans reviews in Fleet, Reading, Bracknell and 18 more

4.4

★★★★★ Great

8,840 reviews across 21 offices and 3 platforms

www.romans.co.uk

Romans has 21 offices, in Fleet, Reading, Bracknell, Tilehurst, Wokingham, Basingstoke, Lower Earley, Camberley, Burnham, Caversham, Windsor, Aldershot, Woodley, Maidenhead, Farnborough, Yateley, Ascot, Sandhurst, Crowthorne, Farnham and Henley on Thames (Berkshire, Hampshire, Surrey, Buckinghamshire and Oxfordshire). Together they have 8,840 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

7,313

Reviews on Google

All 21 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 21 offices

Trustpilot logo

1,525

Reviews on Trustpilot

All 21 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Romans's 21 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Romans, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Romans office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Reece Probert here is very thorough, timely and helpful in helping with my issues as a tenant :)

Harri · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Harri Hudson We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Reece Probert has been admirably prompt and helpful as our chief contact at Romans for our Bracknell property, and I would have no hesitation in recommending his services.

David · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear David Bucklands We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

I have been renting with Roman's for the past year. Paul our estate agent has been super responsive and helpful, I have had a great experience renting with him.

Anya · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Anya We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Overall, a great positive experience with Romans. Jacqueline, who has been assisting us the whole way has been very supportive, communicative, and dependable. We could not have a better agent. Thanks very much for all the help!

Adam · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Adam Mulvaney We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Lisa F is reliable and supportive as a lettings agent. She is experienced and always ready to advise and/or help. I would recommend her to anyone. Would be lost without her.

Lynne · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Lynne Simmons We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

We are very happy with Romans Estate and Letting Agents in Bracknell, our letting has been managed so professionally. All the team have been first rate, and, since the commencement of our letting, our contact Paul Collins, Property …

Millan · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Millan Sachania, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More

5/5

Google

Our property manager Jacqueline provided excellent support and kept us informed throughout. Very professional and helpful.

Tatiana · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Tatiana Hasa We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Our property has been fully managed by Romans Lettings for 5 years now. The online system for repairs / work needed is excellent. What makes a huge difference to the service we receive is the access to and contact with our Property Manager, Paul Collins. He is always very helpful and shares knowledge / provides advice in a very timely manner. Paul is proactive in making contact about compliant matters that are due for renewal. Having his dedicated expertise and support on-hand really is valued and appreciated by me as a landlord.

JohnandSaira · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Johnandsaira Mackney We greatly appreciate your 5-star review and the time you took to share your experience with Paul. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I have rented my properties through the Bracknell branch of Romans for many years. Lisa Fazal has been my property manager and her service is exceptional. Unlike many agents, she is helpful, courteous, professional and is always on top of any issues at the properties. Importantly, whereas many agents leave their jobs frequently, she has remained in her post for many years, and the consistency of staff really helps. Would highly recommend.

Gardinista · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Gardinista We greatly appreciate your 5-star review and the time you took to share your experience with Bracknell. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Rating only, no written review.

Harry · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Hello Harry Cartwright Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

We have been dealing with Romans in Bracknell for many years and are very impressed with the professionalism and good communication skills of Lisa Fazal. She is always quick to reply to any queries that we have and to promptly sort out any problems. We had peace of mind knowing that she was looking after our property whilst we lived abroad.

Gary · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Gary And Anne Stirrup We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Lisa Fazal has been my property account manager for a number of years and she has consistently provided an excellent level of service throughout. She is always professional, responsive and knowledgeable. Lisa is proactive in her communication, keeps me informed of progress, and is always willing to go the extra mile to help resolve any issues quickly and efficiently. Her attention to detail and commitment to delivering a great client experience have been evident throughout our relationship. It’s rare to find someone who combines professionalism, expertise and genuine care for their clients as well as Lisa does. I wouldn’t hesitate to recommend her and the team, and I look forward to continuing to work with her in the future.

Deepa · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Deepa Odedra, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lisa. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Reece has been reliable and professional in handling our rental. Romans have taken care of day-to-day operations efficiently, communicate well, and address any issues promptly. We’ve had a positive experience working with them.

Mario · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Mario Lucius We greatly appreciate your 5-star review and the time you took to share your experience with Reece. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I have been renting a property through Romans in Bracknell for 5 years now. I am very happy with the service they give. Any maintenance issues are dealt with promptly and any questions I have are answered in a timely manner. My contact there is Paul Collins and he is particularly helpful. Thank you.

Tom · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Tom Liddiard, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Paul. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

My property has been managed by Romans for a number of years now with Lisa Fazal being my property manager for the last few. Lisa is an excellent property manager, she is very reliable, helpful and responsive. I know I can trust Lisa to help me and my tenants and she has always proven to be very fair. I feel safe in the knowledge that Romans, and especially Lisa, will look after my needs as well as my tenants.

Lorraine · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Lorraine Randall, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lisa. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Lyndsey Rogers and Grace Nothnagel were dependable and trusted allies during the whole transaction. Their experience and professionalism were invaluable in ensuring we were kept informed of the progress made until completion. They are a credit to Romans. We are very grateful and happy to have had them on the ride.

Tosin · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Tosin Fawole We greatly appreciate your 5-star review and the time you took to share your experience with Grace and Lyndsey. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

It's been amazing, relating with Romans, they are tested and trusted. Special thanks to Skye Jones my property manager for always responding in times of need.

Ikechukwu · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Ikechukwu Osuji, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Bracknell. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Reece Probert and Lisa Fazal are really efficient Property Managers. They have managed my flats for many years and always respond quickly and support us with any issues. Thanks

Debbie · 22 June 2026 · Romans Bracknell

Agent replied · 26 August 2024

Dear Debbie Cartwright Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Good service. Thanks to Paul Collins, Bryony Ghai, Ninda Limbu and Donna‑Marie Brant for your wonderful support.

Manivel · 22 June 2026 · Romans Bracknell

Agent replied · 22 August 2026

Dear Manivel Ponnusamy, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More

5/5

Google

I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Charlotte Travers, Salome Correia, and Donna-Marie Brant who have been incredibly proactive throughout the process. They always helped me with true professionalism and with quick responses. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage. I bothered with so many emails, but always she get back to me with prompt responses with proper solutions. After relocating to my newly rented property, I also find Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. Further to my earlier view, I would like to add my experience with Romans Bracknell Branch. I have been staying in the same apartment for the last 3 years. I found the Property Management team very prompt and helpful. In particular, Mr Paul Collins, Property Manager (since December 2024), has been exceptionally dedicated and highly professional. He consistently displayed outstanding professionalism and went above and beyond to address and resolve every issue promptly and effectively.

Atiq · 22 June 2026 · Romans Bracknell

Agent replied · 26 August 2023

Dear Atiq Khan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very great service by Lisa and always up to date with all that is happening with my property. Essential since I live in the USA

David · 22 June 2026 · Romans Bracknell

Agent replied

Dear David Steggles We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Had a very positive experience renting with Romans. The team have been really helpful with any issues and Jessica Phillips in particular has been really communicative and supportive throughout our renting journey.

Isabelle · 22 June 2026 · Romans Reading

Agent replied · 22 August 2026

Dear Isabelle Kate Nunan We greatly appreciate your 5-star review and the time you took to share your experience with Jessica. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I’ve had a really positive experience with Romans Property Management in Reading. From the beginning, the whole process was handled professionally and smoothly, and the team were always supportive and responsive whenever I needed help. A special thanks to Jessica, who has been incredibly helpful throughout. She always responds to queries quickly, explains everything clearly, and genuinely makes the process much less stressful. Her friendly and professional attitude really stands out, and it’s reassuring to know there is always someone willing to help whenever needed. Any questions or concerns I’ve had have always been dealt with efficiently and professionally. I would definitely recommend Romans Property Management to anyone looking for a reliable and supportive estate agency in Reading. Thank you again to Jessica and the whole team for all your help!

Akshada · 22 June 2026 · Romans Reading

Agent replied · 22 August 2026

Dear Akshada Patil, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jessica and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

⭐️⭐️⭐️⭐️⭐️ Outstanding service from Matthew and Hannah, truly exceeded expectations! I have used Romans in the past and have never been disappointed, but this time they completely exceeded expectations. From the very start, Matthew Leigh was fantastic. He showed an incredible amount of patience throughout the initial process, which was deeply reassuring. What I appreciated most was that before I had even signed the contracts to sell the house with him, he wasn't pushy at all, whereas many other agents definitely would have been. Within the first week of going on the market, the team secured multiple offers. Before even presenting them to me, they had already graded them by quality, allowing us to have a transparent, open discussion about the pros and cons of each before choosing the best buyer. The completion process took longer than expected, which is when Hannah Rawlings stepped in as the go-between for myself, the solicitors, and Matthew. Hannah was just as amazing, constantly chasing updates and keeping everyone firmly in the loop. We hit a few stumbling blocks along the way, including a rather aggressive mortgage survey. While other agents might have pressured me to reduce the agreed price just to close the deal, Matthew stood firm. He navigated the situation perfectly and negotiated like a true professional. Matthew has all the hallmarks of a brilliant leader, and I would be genuinely shocked if he doesn’t become the manager of the Reading branch over the next few years. If you want a team that genuinely deserves a five-star rating, look no further than Matthew, Hannah, and the Romans team. Thank you all!

Dee · 22 June 2026 · Romans Reading

Agent replied · 22 August 2026

Dear Dee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matthew and Hannah. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Romans

Which Romans office has the most reviews?

Fleet has the most, with 1,788 reviews rated 4.1 out of 5, followed by Reading with 922.

Where are the Romans offices?

The 21 Romans offices, by town:

  • Aldershot: 167 Victoria Road, Aldershot, Surrey, GU11 1JU
  • Ascot: Scotch Corner London Road, Sunningdale, Ascot, Surrey, SL5 0ER
  • Basingstoke: 2-3 Winton Square, Basingstoke, Hampshire, RG21 8EN
  • Bracknell: New Manor House The Ring, Bracknell, Berkshire, RG12 1JT
  • Burnham: 78 High Street, Burnham, Buckinghamshire, SL1 7JT
  • Camberley: 122 London Road, Camberley, Surrey, GU15 3TJ
  • Caversham: 13 Bridge Street, Caversham, Berkshire, RG4 8AA
  • Crowthorne: 246 High Street, Crowthorne, Berkshire, RG45 7AP
  • Farnborough: 67 Victoria Road, Farnborough, Hampshire, GU14 7PL
  • Farnham: 21 The Borough, Farnham, Surrey, GU9 7NQ
  • Fleet: 257 Fleet Road, Hampshire, GU51 3QW
  • Henley on Thames: 30 Hart Street, Henley on Thames, Oxfordshire, RG9 2AU
  • Lower Earley: 1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY
  • Maidenhead: 41 Queen Street, Maidenhead, Berkshire, SL6 1NB
  • Reading: 33-34 Market Place, Reading, Berkshire, RG1 2DE
  • Sandhurst: 76 Yorktown Road, Sandhurst, Berkshire, GU47 9BT
  • Tilehurst: 30 - 30a School Road, Tilehurst, Berkshire, RG31 5AN
  • Windsor: 4 Clarence Road, Windsor, Berkshire, SL4 5AD
  • Wokingham: 23 Market Place, Wokingham, Berkshire, RG40 1AP
  • Woodley: 301 Loddon Bridge Road, Woodley, Berkshire, RG5 4BE
  • Yateley: 62-64 Reading Road, Yateley, Hampshire, GU46 7UH
Has Romans won any awards?

Yes. In The Trusted Agent 2026 awards: Romans, Tilehurst won Platinum.

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