Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePanashe has been a start. We moved into a new property around the middle of the month. It is thanks to him if actually we went forward with the application. Solar and honest Panashe went to an extra mile to find for us the perfect house. …
5/5
GoogleExceptional service from the team at JLL Greenwich! John, Michael, and the entire team went above and beyond to facilitate the sale of my flat. Their friendliness, professionalism, and vast experience were evident throughout the process and greatly appreciated. From start to finish, they guided me with expertise and care. I highly recommend JLL Greenwich to anyone looking to buy or sell property. Thank you for a job well done!
Dear Imre, thank you for taking the time to share your experience with us, it means a lot! Fantastic to hear that John, Michael and entire team went above and beyond to facilitate the sale of your flat and were professional ned helpful, they will be thrilled to read your comments here. Thank you, JLL
5/5
GoogleI can thoroughly recommend JLL for property lettings. In particular Hannah Mitchell has been amazing. She always responds quickly and efficiently and always seems 100% switched onto your particular property. Thank you.
Dear Jenny, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service from Hannah, she will be thrilled to read your comments. Thank you, JLL
1/5
TrustpilotBuyer be aware! Stay away!
I lost 4 moths and 7k in fees because of misrepresentation. They fail to ask or choose to hide basic facts prior to listing a property causing a lot avoidable stress when you work with the right agent.This is fraud in the name of business Buyer be aware! Stay away.
5/5
GoogleTasif was great help during the whole rental process and was always very quick to respond!
Dear Georgia, thank you for your 5 star review and a shout out for Tasif! Many thanks, JLL
5/5
GoogleThanks Tasif for your help in locating me a tenant during a difficult time of year. More importantly, thanks for keeping me updated and figuring out that I preferred phone calls rather than email!
5/5
GoogleEilis Moloney has been incredible, I have been on the hunt for a place to stay and Eilis assisted me effortlessly in finding the most beautiful property I’ve seen thus far. Not only was the viewing seamless but her ability to walk me through everything I needed to know about the building and my tenancy reflected her ability to deliver high standard walkthroughs from beginning to end. She has been extremely organised and diligent when liaising with me about the property and ensuring that the process is swift in my favour. Thank you!!
5/5
GoogleWe’ve come across many estate agents and of them all, Tasif at JLL was so lovely - he helped my husband and I secure our first home and with speed. He pushed through any snags we hit and walked us through multiple property viewings. Even since moving in, he’s checked in with us and answered all of our queries. We are in love with our home and we’re very grateful to him for helping us through what can be a stressful process.
Dear Gina, we can't thank you enough for your 5 star review and for your kind words for Tasif. We hope you will make lots of nice memories in your new home! Many thanks, JLL
5/5
GoogleI highly recommend this agency. I was fortunate to work with Amelia, who was extremely friendly, supportive, and helped me with all my questions. Her assistance made my transition to a new apartment significantly easier.
Hi there, we sincerely appreciate you taking the time to share with us your experience at JLL. Great to hear that Amelia was extremely friendly, supportive and helpful! Many thanks, JLL
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic Organization Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
5/5
GoogleWould highly recommend JLL and in particular Rhys and Adam. We moved to JLL after having had our flat on the market for 4 months with another estate agent who weren’t able to get us an acceptable offer. Rhys found is us a buyer within a week from the ad going live.
5/5
GoogleMy partner and I had to move at the last moment, and Tasif helped us find a place immediately. It's the best apartment I've ever stayed in, and I've lived all over the world. My partner and I are very happy with where we are now, and Tasif made the whole thing easy and low stress. We will be recommending JLL and Tasif to all of our friends in the future.
Hi there, we're very grateful for your 5 star review, it means a lot! Pleased to hear that Tasif has been great at finding perfect match with your new property and we hope you will enjoy living there! Thank you, JLL
5/5
GoogleI would like to express my positive experience during my home search, thanks to the brilliant assistance and friendly letting service provided by Eilis Moloney. Without her support, our move to the new flat within one month wouldn't have been possible.
5/5
GoogleMy experience with JLL Stratford has been amazing. Thank you so much Tasif (My JLL manager) for being highly co-operative and understanding during the entire process. We had a lot of questions and request for revisiting the property and Tasif has been able to respond promptly. Definitely would recommend my peers and friends to reach out to JLL to help on the tenancy.
Dear Shauaib, we're so grateful that you took the time out to share your feedback with us! Fantastic to hear that Tasif has helpful and responsive and we're certain he will appreciate your kind words. Thank you, JLL
5/5
GoogleI would like to express my thanks for Stefania Schiavon. She has been very helpful on any topic and issue.
5/5
GoogleThe JLL team work very efficiently and I am glad to have the house they find for me.
Dear Nana, thank you for your 5 star review, it means a lot to us!
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
GoogleSince looking to rent in london has been hard throughout the year, I can't thank Eilis Moloney enough for reaching out to me and arranging viewings and taking everything we were looking for into account. She has delivered excellent service in helping us find the perfect place to rent and is an amazing part of your team.
5/5
GoogleBeing a first-time home buyer can feel like diving into the unknown. In my previous encounters with other estate agents, the process had often been stressful and time-consuming. However, my experience with JLL Greenwich Estate Agents turned what could have been a nerve-wracking process into a downright pleasant one. What makes these folks stand out is their incredible support. As a newbie in the real estate game, I needed a lot of hand holding, and Michael, Cheryl and Joseph delivered just that. Their professionalism and dedication to guiding me through every step were evident right from the start. What impressed me most was their fast responses. No matter what questions or worries I threw their way, they tackled them head-on, leaving me feeling confident and reassured throughout the entire journey. Plus, their knack for setting up viewings with efficiency was a game-changer, especially for someone like me juggling a busy schedule. In a nutshell, I wholeheartedly recommend JLL Greenwich Estate Agents, especially for other first-time buyers who crave a supportive and hassle-free experience. Michael, Cheryl, and Joseph are experts at turning the home-buying journey into a smooth experience.
Hi there, not every day we get a feedback as detailed as yours so we are very grateful for taking the time to write it! We are extremely pleased to hear that team was very responsive, helpful and that the process was pleasant overall, as we know how stressful it can be for the first time buyers! We'll make sure to share your kind words with the sales team! Thank you, JLL
5/5
GoogleThe JLL team work very efficiently and I am glad to have the house they find for me.
Dear Nana, thank you for your 5 star review, it means a lot to us!
5/5
GoogleThe whole JLL team, but especially Suth Lucian Canbert have been great! I always received prompt replies from him and has been incredibly professional and friendly at the same time. I've rented through them for almost 3 years now and they've always been just an email away from helping me out when needed.
Dear Larisa, We are very grateful for your 5 star review and kind words to Suth! Fantastic to hear he was prompt, professional and friendly. Thank you, JLL
5/5
GoogleMy experience with JLL Stratford had been exceptional. I cannot thank Suth (my property manager) enough! During my tenancy period, he had been an amazing support from the beginning till the end. Always reachable, always has a positive attitude and always there to help whenever needed. Although I never met him in person, he is like a friend to me. My checkout process had been very smooth as well. Thank you for everything!
Dear Alara, we can't thank you enough for this fantastic review, it means a lot! Great to hear that Suth was supportive, reachable and with positive attitude! He will be very happy to read your comment here, we're certain! Thank you, JLL
1/5
TrustpilotUntrustworthy and intimidating tactics
While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
