5/5
GoogleFantastic agent Adam! Very fast responses and extremely patient.
Agent replied · 28 October 2023
Dear Haoyi, Thank you for your positive feedback, we're thrilled to hear that you enjoyed … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)78 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)15 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleAdam is a very professional and reliable letting consultant that helped me a lot during the renting process which made the renting experience easy and efficient.
Agent replied · 28 October 2023
Hi there, We're so grateful that you took the time to share your feedback with us. Pleased … More
5/5
GoogleJLL service is amazing. Efficient and find new tenants very quick. Good communication as well.
Agent replied · 26 November 2023
Hi there, We are grateful for your 5 star review, it means a lot! Thank you, JLL
5/5
GoogleMy renting experience with Rico was excellent! He efficiently found me the perfect apartment and was incredibly helpful throughout the entire process, always responding promptly to my queries.
Agent replied · 28 October 2023
Dear Bruna, We're so grateful that you took the time out so share your positive experience at JLL. Fantastic to read that Rico was excellent and quick to respond, we're certain this will make his day! Thank you, JLL
1/5
GoogleSending junk to my home address without my permission
Agent replied · 24 March 2026
Dear Evgenii, we're sorry to read your comments here. We have tried to locate your on our data base and unfortunately were unable to. If you would like to discuss this further can you please get in touch on … More
1/5
GoogleTotally joke. Go kight frank!!!!
Agent replied · 19 June 2024
Dear Hwang, we're sorry to see 1 star review here, we were also trying to locate you on our data base and since we couldn't please do not hesitate to get in touch and discuss this mater further. … More
5/5
GoogleGreat rental experience with Rico! Efficient communication and professional rental process.
Agent replied · 19 June 2024
Dear Jiacheng, thank you for your 5 star review, it means a lot! Greta to hear that Rico was professional and efficient and we'll make sure to pass this on to him. Thank you, JLL
5/5
GoogleI had an exceptional experience working with Adam Garson. He helped me finding an apartment in E14 without getting tired of my specific requirements. He always replied quick, friendly and with all requested information at hand. I will definitely reach out to him again, if I am looking for another apartment.
Agent replied · 19 June 2024
Dear Max, thank you for your feedback and 5 star review! Fantastic to hear that Adam was friendly and helpful throughout the process. Thank you, JLL
5/5
GooglePleasant experience! Poppy is very enthusiastic and professional, able to provide maximum assistance tailored to your need.Thanks for their kind help！
Agent replied · 24 March 2024
Hi there, thank you for your 5 star review, pleased to hear you had great experience and Nine Elms office thanks to Poppy! Many thanks, JLL
5/5
GoogleBest estate agency in Nine Elms, we worked with Yasmin for renting, she was extremely helpful and professional at all stages of the process; search, negotiation, contracting. Highly recommended!
Agent replied · 24 March 2024
Dear Tugce, we're very grateful for your 5 star review. Great to hear that Yasmin was very helpful & professional, she will be very grateful to read your kind comments here. Thank you, JLL
5/5
GoogleI’ve had a lovely experience working with Xav Hastings. He’s very efficient, helpful, prompt and professional. From the beginning, he was quick to respond and help us out in our flat search
Agent replied · 24 March 2024
Dear Zoya, thank you for your 5 star review. Great to hear that Xav was efficient, helpful and prompt. Thank you, JLL
5/5
GoogleAlways ask for Xavier Hastings for anything in Nine Elms / Battersea and the Power Station. He is very genuine and incredibly helpful when finding the right apartment, he has also helped with a difficult situation during my tenancy which I appreciated a lot. For me the go-to person when it comes to lettings in London.
Agent replied · 24 March 2024
Dear Benedict, thank you so much for your positive feedback. We're thrilled to hear you enjoyed your experience at JLL thanks to Xavier! We'll make sure to share your positive review with him! Thanks, JLL
5/5
GoogleI had an excelent experience with Yasmin Collins at JLL. She was amazing with me during my process to find a new home. She was very kind and available to help us. I totally recommend her!
Agent replied · 24 March 2024
Dear Nathalia, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service thanks to Yasmin, she will be pleased to read your comments here. Thank you, JLL
5/5
GoogleI've been dealing with JLL for the past 3 years and it has been a really pleasant experience! As a tenant they've been excellent in communicating with me - this year I've had Dominic as our property manager and he's been extremely helpful! Many thanks!
Agent replied · 24 March 2024
Dear Nadine, thank you for your kind comments regarding Dominic and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Thank you, JLL
5/5
GoogleExcellent experience here. Finally move in my dream flat! Don’t hesitate to choose JLL to be your rent agent. Thanks again Poppy and Joanna, they are so nice to help me solve every problems.
Agent replied · 24 March 2024
Dear Eurus, We're very grateful for your 5 star review! … More
5/5
GoogleErjana has been amazing with supporting us with finding a new property to rent. Giving our stressful / upsetting circumstances of being evicted from our current property after 5 years, Erjana has really made finding somewhere new as seamless and easy as possible. I have really appreciated her professionalism, honesty and kindness throughout it all. Thanks so much Erjana. :)
5/5
GoogleThanks Alessandra and JLL team for helping us secure another tenancy!
Agent replied · 20 March 2026
Dear Kelvin, thank you very much for taking the time and leaving us 5 star review! Many thanks, JLL
5/5
GoogleRating only, no written review.
Agent replied · 21 March 2024
Thank you for your 5 star rating!
5/5
GoogleAmman was fantastic to deal with, responsive to my requests and always very kind!
Agent replied · 21 March 2024
Dear Nikos, thank you for your 5 star review and kind words for Amman. Best wishes, JLL
5/5
GoogleFlat hunting can be rather daunting; however, both Hanan and Alessandra made the process incredibly smooth - they are highly responsive and empathetic. Wouldn't doubt to have them by my side in future renting experiences!
Agent replied · 21 March 2024
Dear Alba, our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Thank you for your kind words about Alessandra and Hanan, we're certain they will appreciate your kind words! Thank you, JLL
5/5
GoogleJLL was fantastic. Very professional and delivered what was promised with little fuss. Adnan especially was amazing from start to finish of our sale process. Very responsive and proactive and was a pleasure to deal with. Probably best agents we every dealt with.
Agent replied · 21 March 2024
Dear Eva, we're so happy to hear you had a great experience at JLL thanks Adnan. Pleased to hear whole sales process was smooth! Many thanks, JLL
5/5
GoogleHanan was incredibly helpful during my renting process. Her patient explanations and efforts to resolve referencing issues made things much easier. The team's efficiency and support were also great, ensuring a smooth experience overall. Thank you all!
Agent replied · 21 March 2024
Dear Xin, thanks for sharing your positive feedback and for kind words for Hanan! Great to hear that Hanan was incredibly helpful and patient. Many thanks, JLL
5/5
GoogleWithout doubt the best estate agent I’ve used in London for the 5 years I’ve been here. Hanan & Allesandra were amazing can’t thank them enough. Everything went so smoothly, went from finding the apartment to moved in less than a month.
Agent replied · 21 March 2024
Dear Lloyd, thank you for visiting us at Finsbury Park! Great to hear that Hanan and Alessandra has been amazing and we hope you will enjoy your new home! Thank you, JLL
5/5
GoogleThe team's assistance during the whole tenancy process has been great. Hanan was very friendly and helpful when it came to viewings and subsequent arrangements - most importantly, communication has been very swift and professional. Very smooth experience start to finish - highly recommend!
Agent replied · 21 March 2024
Dear Abdul, we're so grateful that you took the time out of your day to share your review with us! Fantastic to hear that Hanan was very friendly and helpful and you would not hesitate to recommend her to anyone looking. Many thanks, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
