Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent job George Reeves. Your professionalism really impressed me and distinguished you from other agents I’ve worked in the past! Well done!
Dear Stefano, we sincerely appreciate you taking the time to share with us yours experience at JLL. Great to hear that George was professional and stood out from other agents, we're certain he will appreciate your kind words too! Thank you, JLL
5/5
GoogleI would like to thank George Reeves for his dedication and personal support with my new flat. He was always happy to answer all my queries and ready with the best advice. Well done!
Dear Borja, thank you for taking the time to leave a lovely review for George. Pleased to hear you've been looked after well by him and we will make sure to pass your kind words on to him. Thank you, JLL
5/5
GoogleGeorge Reeves was our tenancy agent who facilitated the process of letting our flat in white city london. George was very helpful and communicated and walked us through all necessary steps to get our tenancy agreement signed.
5/5
GoogleGeorge Reeves was helpful throughout this entire rental process. He never failed to respond to our queries and helped us secure our new flat. We appreciate all his done for us and recommend him to anyone looking to rent a property.
Dear Nurten, we're very grateful for your feedback and kind words for George! Many thanks, JLL
5/5
GoogleI’ve recently finished renting an apartment through JLL. The process was amazing, very organized and straightforward all thanks to George Reeves who helped with everything!! Wonderful apartment and excellent service. Highly recommend!!
5/5
GoogleGeorge Reeves was amazing! Professional, knowledgeable, and made the whole process stress-free. I highly recommend George to anyone looking for a dedicated and knowledgeable real estate agent.
5/5
GoogleGeorge Reeves gave exceptional service and assistance. Thank you!
Dear Sara, thank you for taking the time to leave us 5 star review, it means a lot! We'll pass on your kind words to George. Thanks, JLL
5/5
GoogleVery grateful for the excellent service, and proficient communications throughout the searching and renting process. George Reeves was extraordinarily helpful, as he assisted me and made very useful recommendations and follow up. Thank you! Z
Dear Zaid, thank you for taking the time to leave this 5* review. We'll make sure to pass on your thanks to George! Best wishes, JLL
5/5
GoogleGreat service, very professional. I was looked after by George Reeves. He knows the property market and has been very helpful to find the property I like
Dear Marina, thanks for sharing your positive review. Pleased to hear that George was helpful and managed to find you a suitable property. Thank you, JLL
5/5
GoogleI have used their services to rent an Apartment in central london . The agent name was George Reeves, because of him I completed the whole process with zero hassle. Highly recommended ⭐️⭐️⭐️⭐️⭐️
Dear Danyal, thank you for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to George. We hope you will enjoy your new home! Thank you, JLL
5/5
GoogleA brilliant contract done by the help of George Reeves for a tenancy agreement. The agreement went smoothly and easy. Especially that I’m a student. Thanks George
Dear Khalid, we really appreciate you taking the time to leave such lovely comments about George, we'll make sure gets the recognition he deserves. Thank you, JLL
5/5
GoogleThank you George for the easiest process and help ever! With just one week for our moving out date, he got us a deal in under 3 days! Amazing!
Dear Dubrazka, we're so happy to hear you had great experience at JLL. We are certain George … More
5/5
GoogleWith the assistance of George Lamb , we moved into our new home in September. George Lamb was always responsive and professional, answering all my questions and concerns promptly and thoroughly. He truly made the entire experience smooth and enjoyable. We are very pleased with the service.
Dear Jane, it makes our days to read reviews like yours! Great to hear that George was responsive, professional and was able to answer all your questions! We hope you will enjoy your new home! Thank you, JLL
5/5
GoogleGeorge Lamb was extremely professional in negotiating a complicated deal. He was a pleasure to work with and I'd recommend him to anyone that is considering renting a luxury property in London.
5/5
GoogleResponsive and very helpful!
Hi there, thank you very much for your 5 star review, it means a lot to us! Thank you, JLL
5/5
GoogleI've had a very good experience renting a studio with Rosie (JLL City). She was very helpful, informative and responsive to all my queries. The whole renting process was very smooth and I absolutely recommend her.
Dear Frédéric, Thank you for taking the time out to leave this review. We are very grateful and pleased to hear that Rosie was helpful, informative and whole renting process was smooth. Thank you, JLL
5/5
GoogleI was able to move in to my new apartment in two weeks after I chose the place thanks to Hannah Linch's close attention and responsiveness! Hannah and her colleagues tirelessly responded all of my questions and they keep assisting me with the same level of attention after I moved in!
Dear Dilara, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review. Fantastic to hear that you managed to move in to your flat within 2 weeks thanks to Hannah. We will make sure to pass this on to her. Thank you, JLL
5/5
GoogleI have been dealing with JLL UK & JLL Malaysia for my london property, I am pleased with their services and they are very efficient and professional especially Mr Michael Lee from KL Office and Ms Hannah Mitchell from JLL UK London Office
Dear Lawrence, we are very grateful for your 5 star review! Pleased to hear that both teams did a great job. They will be thrilled to read this! Thank you, JLL
5/5
GoogleI highly recommend this agency. I was fortunate to work with Amelia, who was extremely friendly, supportive, and helped me with all my questions. Her assistance made my transition to a new apartment significantly easier.
Hi there, we sincerely appreciate you taking the time to share with us your experience at JLL. Great to hear that Amelia was extremely friendly, supportive and helpful! Many thanks, JLL
5/5
GoogleI can thoroughly recommend JLL for property lettings. In particular Hannah Mitchell has been amazing. She always responds quickly and efficiently and always seems 100% switched onto your particular property. Thank you.
Dear Jenny, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service from Hannah, she will be thrilled to read your comments. Thank you, JLL
5/5
GoogleAmelia has been an excellent point of contact across the entire flat letting experience. Extremely responsive and adjusting to our needs at every possible opportunity to make sure we are happy. High recommend! Thank you!
5/5
GoogleI had a great time finding a place to rent in London with JLL. Big shoutout to Hannah for helping us along the way and making sure we had a smooth experience.
Dear Ruchika, we're very grateful for your 5 star review, it means a lot to us! Thank you for giving a shout out to Hannah, we'll make sure to pass this on. Thank you, JLL
5/5
GoogleI had an excellent experience with JLL. Their staff were professional and responsive. Especially Hannah Linch. She literally made the impossible possible. She was very helpful, fast, responsive and trust worthy. Her assistance made the whole process much smoother than expected. I highly recommend their services.
Dear Shereen, we're very grateful for your feedback and 5 star review! Many thanks, JLL
5/5
GoogleReally happy with the team who got me into my new place - nice and quick with no stress
Dear Gary, thank you for taking the time to leave us 5 star review, it means a lot! Hope you will enjoy your new home! Many thanks, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
