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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,400 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,869

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Latest reviews from every JLL office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Exemplary service, where the whole team go above and beyond to communicate throughout the buying and selling process. We purchased through Frost in January of this year, and Jacqui helped to make the whole experience run as smoothly as possible. When buying or selling in the future, we will only use Frost again!

Jim · 22 May 2024 · JLL Chelsea

Agent replied · 22 May 2026

Hi Jim - Thank you very much for taking the time to post this fantastic 5 star Google review for our Chesham Sales team, led by Jacqui Cuthbert. We are delighted to hear that you received exemplary service and that the whole team went above and beyond to communicate throughout the buying and selling process. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

We bought and sold with Frosts in Chesham and couldn't have asked for better service. Jacqui, Nick, and Jess were brilliant throughout the sale. The team always kept us up to date with developments, chased hard on our behalf, and were quick to respond to my queries. Don't look anywhere else!

Miles · 22 May 2024 · JLL Chelsea

Agent replied · 22 May 2026

Thank you so much for writing this incredible, 5 star review for our Chesham Sales Team. It was a pleasure to read that the team always kept you up to date, chased hard on your behalf, and were quick to respond to queries. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

4/5

Google

Staff friendly, very efficient

Fiona · 22 May 2024 · JLL Chelsea

Agent replied · 22 May 2026

Hi Fiona - Many thanks for taking the time to review our Chesham team. We take all our reviews very seriously and strive to achieve 5 stars. Was there anything our team could have done to improve your rating? Best wishes to you from all at The Frost Partnership Estate Agents

2/5

Google

Not a great experience with lags and delays

Sundhari · 22 May 2024 · JLL Chelsea

5/5

Google

After 7 years in Chesham we decided to move on and used Frosts as our agent. Jacqui won us over with her extensive local knowledge and deep understanding of the market at the time. The whole process took much longer than expected (no fault of Frosts) which meant I dealt with the team at Frosts for well over 6 months. They were all professional, friendly and punctual at every step of the way. Would recommend them without any hesitation.

Me · 22 May 2024 · JLL Chelsea

Agent replied · 22 May 2026

Hi Alan - Thank you so much for writing this 5 star review for our Chesham Residential Sales team. It was a pleasure to read that they were professional, friendly and punctual at every step of the way and that you would recommend them without hesitation.We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Can't thank Jacqui from Frosts and Partnership in Chesham enough. We put our family home of 49 years at chartridge Lane on the market as our dear dad had gone into a care home. She sold the house within 10 days and the sale went through stressfree and very smoothly. Highly recommend their service and kindness.

Claire · 22 May 2024 · JLL Chelsea

Agent replied · 22 May 2026

Many thanks for writing this 5* Google review for our Chesham Residential Sales team and especially Jacqui. We are delighted to hear that the sale went through stressfree and very smoothly and that you highly recommend their service. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

I recently had the pleasure of working with George Reeves while searching for my new rental property, and I must say, he was exceptional. From the beginning, George was attentive and truly listened to my needs and preferences. He consistently went above and beyond, providing detailed information about each property and offering valuable insights that greatly assisted in my decision-making process.

Sultan · 22 May 2024 · JLL Kensington

5/5

Google

JLL were great in finding me an apartment and helping me get through the process. Xav was fantastic and very helpful, would definitely recommend them.

Mohamad · 16 May 2024 · JLL Nine Elms

Agent replied · 25 November 2023

Dear Mohamad, thank you for your 5 star review, fantastic to hear that Xav was helpful and you had great experience at JLL thanks to him! Many thanks, JLL

5/5

Google

Had the chance to find a flat quickly in London through JLL and thanks to Xavier who expedited the paperwork quickly and made the whole process smooth. Very flexible on terms and conditions and very professional

Ali · 16 May 2024 · JLL Nine Elms

Agent replied · 25 November 2023

Dear Ali, thanks for sharing your positive experience at JLL. Great to hear that thanks to Xavier the process was smooth, we're certain he will be pleased to read your comments here! Thank you, JLL

5/5

Google

Xav helped me a lot and I found a wonderful flat!

Ee · 16 May 2024 · JLL Nine Elms

Agent replied · 29 October 2023

Hi there, thank for sharing your experience with us, we'll make sure to share this with Xav! Tank you, JLL

5/5

Google

Stefania was our property manager for the past year and she has been very helpful and supportive throughout the entire process of renting. Couldn’t recommend her enough, she was always very quick to reply and helped to resolve any problem or query that we had!

Victoria · 16 May 2024 · JLL Canary Wharf

Agent replied · 23 August 2024

Dear Victoria, We're so happy to hear you had a great experience at JLL thanks to Stefania. … More

5/5

Google

Very good customer service from Gemma, she's been very helpful!!

Valentina · 16 May 2024 · JLL Canary Wharf

Agent replied · 28 October 2023

Dear Valentina, We are very grateful for your 5 star review! … More

5/5

Google

Rating only, no written review.

Dinu · 16 May 2024 · JLL Canary Wharf

Agent replied · 28 October 2023

Dear Dinu, Thank you for your 5 star rating! … More

5/5

Google

Adam was very helpful, responsive and knowledgeable. The whole JLL team made the move-in process smooth and trouble-free. Highly recommended!

Rakesh · 16 May 2024 · JLL Canary Wharf

Agent replied · 30 July 2023

Dear Rakesh, great to hear that Adam has provided 5 star service and was helpful, responsive and knowledgeable. … More

5/5

Google

Highly recommend Adam Garson - very friendly and professional. Also, Stefania Schiavon went above and beyond when I need help with my property's appliances. She is caring and responsible - the best property manager. Highly recommend!

Dian · 16 May 2024 · JLL Canary Wharf

5/5

Google

Adam was incredibly helpful during my rental process. What I liked the most was how sincere and mindful he was. I had been in contact with a number of agents, none of them felt as sincere and genuine as him.

Abdulrahman · 16 May 2024 · JLL Canary Wharf

5/5

Google

Quick and efficient service. I have been renting for 4 years in London now and the process to complete my current tenancy with JLL was by far the fastest and easiest. Adam helped me through the whole process with information and with viewings. Definitely would recommend

Anas · 16 May 2024 · JLL Canary Wharf

5/5

Google

Nothing but praise for our property manager, Stefania Schiavon. Always replied timely and offered to help whenever possible. Hands down the best property manager I've interacted with so far.

Sebastian · 16 May 2024 · JLL Canary Wharf

Agent replied · 30 July 2023

Dear Sebastian, just wanted to let you know how much your review means to us. Great to hear that Stefania is looking after you well, she will be thrilled to read your kind words. … More

5/5

Google

My husband and I worked with Adam Garson and Indra Vaitkiene and our move was seamless. Adam is a wonderful estate agent and did everything in his power to find us a rental that suited our needs. Highly recommend.

Kristi · 16 May 2024 · JLL Canary Wharf

Agent replied · 30 July 2023

Dear Kristi, we are very grateful for your feedback. Fantastic to hear that thanks to Adam and Indra your move in was seamless and we do hope you will enjoy your new home. … More

5/5

Google

Adam Garson was extremely pro-active and energetic in finding us a great new tenant for our property. He was very attentive and kept us fully informed of developments throughout. He found us a great new tenant very speedily and I would not hesitate in recommending him

MikeandMary · 16 May 2024 · JLL Canary Wharf

Agent replied · 30 July 2023

Dear Mike, we sincerely appreciate you taking the time to share with us your experience at JLL. Great to hear that Adam was extremely proactive and energetic when searching for new tenants. We are certain he will appreciate your kind words … More

5/5

Google

Joanna is one of the most efficient agents I have met. She listened to our requirements and recommended flats with honesty and care for our needs. She did not try to push us into flats that would not suit us which is rare for an estate agent. We found our ideal flat! Thank you Joanna!

Έφη · 16 May 2024 · JLL Canary Wharf

Agent replied · 30 July 2023

Hi there, thanks so much for sharing your feedback about our service and Joanna. We're glad to hear that she was efficient, listened to your needs and helped you to find ideal flat, we hope you will enjoy it there! … More

5/5

Google

I had a fantastic experience working with George. He demonstrated exceptional knowledge of the market, was highly responsive to all my questions, and guided me through the entire process.

D · 15 May 2024 · JLL Kensington

Agent replied · 28 October 2023

Hi there, thank you for your lovely words and for leaving a 5* review. Fantastic to hear that George was knowledgeable, responsive and guided you throughout the process. We are certain he will be pleased to see your review! Thank you, JLL

5/5

Google

Had a great experience with George Reeves. Helped find a great place and made the process easy

Taiki · 15 May 2024 · JLL Kensington

Agent replied · 28 October 2023

Dear Taiki, thank you for taking the time and leaving us 5 star review! Best wishes, JLL

5/5

Google

Reem Karghan has been very helpful and assisted the sale of my property until completion.

BHA · 15 May 2024 · JLL Kensington

Agent replied · 21 June 2024

Hi there, thank you for taking the time and leaving us 5 star review and giving a shout out to Reem! We'll make sure to share this with her! Many thanks, JLL

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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