5/5
GoogleExcellent service !!
Agent replied · 25 November 2023
Dear Karen, Thank you for your 5 star review! … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)78 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)15 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHad the opportunity to work with Chu Michael. Found him friendly and professional. Thank you dear Chu for all your help 😊 …
Agent replied · 25 November 2023
Dear Khawer, thank you for your 5 star review and your kind words to Michael. We'll make sure to pass this on to her. … More
5/5
GoogleI had a great experience working with Michael, Yasmin and the whole JLL team.
Agent replied · 25 November 2023
Hi there, thank you for your 5 star rating! Many thanks, JLL
5/5
GoogleMichael and his team were very professional from start to the end, very happy with the service I received, and fee is the lowest I’ve enquired. Highly recommended!
Agent replied · 25 November 2023
Hi there, wee are very grateful for your 5 star review and for your kind words about Michael! We'll make sure to pass this on to him. Thanks, JLL
5/5
GoogleMichael and the team have been brilliant in the whole process of selling our home. 100% would recommend. thank you
Agent replied · 25 November 2023
Dear Hannah, Fantastic to hear Michael and the team have been helpful with the sell of your home, we'll make sure to pass this on to them! Thank you, JLL
5/5
GoogleI actually have a very unforgettable experience of getting Michael Chu’s great help to handle, follow up then make my purchase deal done. My family are so appreciated of his professional and communication skill and hope every success of his career.
Agent replied · 25 November 2023
Dear Edward, thank you for sharing your positive review here. Feedback like yours is valued and we will make sure Michael gets the recognition he deserves. … More
5/5
GoogleJLL did a great job of finding a flat that was right for us. Everything was sorted for us without a problem. I would definitely use them again when looking for a new flat to rent. Dovile was really helpful through the whole process
Agent replied · 25 November 2023
Dear James, we sincerely appreciate your taking the time to share with us your experience at JLL. On behalf of Dovile we would like to thank you and hope we can work with you in the future. … More
5/5
GoogleWe had an excellent experience buying our property through Michael Chu. We had seen two purchases fall through prior to this one and were beginning to lose hope. He was very responsive and helped us through the process at each step, we’re very happy with our new home!
Agent replied · 25 November 2023
Dear Lawrence, We're very grateful for your 5 star review and your kind words for Michael. … More
5/5
GoogleJLL were extremely helpful in facilitating a move down to London with relatively short notice. I am incredibly grateful. The apartment is also as previewed online (I did not do an in-person viewing).
Agent replied · 25 November 2023
Dear Kerrick, thanks so much for sharing your feedback about out service. We're glad to hear the team at Greenwich office were helpful with your move and we hope you will enjoy living in London. … More
5/5
GoogleFantastic service provided by JLL (Michael Chu, Yasmin Forester and Cheryl Fulcher) who went above and beyond in helping us buy our first apartment in London. Speedy communication and quick resolutions from their part for all matter that required their input and otherwise. We highly recommend them!
Agent replied · 25 November 2023
Dear Paraj, we sincerely appreciate you taking the time to share with us your experience! We hope you will enjoy your new home and we'll make sure to pass your kind words to the team! Thank you, JLL
5/5
GoogleAhmed Shahid Aziz is my contact at JLL and he always gets back to me straight away if I have an issue.
5/5
GoogleMy agent with JLL is Ahmed ShahidAziz … he is very competent and is a hard worker … 👍 …
Agent replied · 26 August 2023
Dear Soud, thank you for taking the time and leaving 5 star review, it means a lot to us! … More
5/5
GoogleMr. Ahmed ShahidAziz is an excellent property manager who attends to all the needs for the property in a timely and efficient manner.
5/5
GoogleA big thank you to Isobel and Bruna for making the renting process so smooth - they were very responsive and understanding to help get us in our new place.
Agent replied · 25 November 2023
Dear Harry, Tank you for your 5 star review, it means a lot to us! … More
5/5
GoogleWe have had excellent service with the team. Ahmed ShahidAziz is our property manager and has been excellent throughout with great communication and trusthworthy advice.
Agent replied · 26 August 2023
Dear Wai-Yan, we sincerely appreciate you taking the time to share with us your experience. And for giving a shout out to Ahmed, we are certain he will be very pleased to read this. … More
5/5
GoogleMy apartment has been rented through JLL all these years. I'm lucky to have Mr. Ahmed ShahidAziz to look after my apartment for me these few years as I am an overseas owner, which is difficult to manage the day to day trivials from afar. Thanks to Ahmed!
Agent replied · 26 August 2023
Dear Percy, Thank you for your fantastic feedback and for your kind words for Ahmed, we'll make sure to pass your feedback on to him. … More
5/5
GoogleMichael at JLL Greenwich was a pleasure to work with from start to finish. Hugely knowledgable of the market, and found us a cash buyer really quickly in a challenging situation. Highly recommend
Agent replied · 25 November 2023
Dear Dom, Thanks so much for sharing your feedback about our service, it means a lot! … More
5/5
GoogleJLL Core Property Manager, Ahmed ShahidAziz, has always provided very reliable services to landlord. He will report important issue to you at the first time. He will co-ordinate with different departments and vendors to solve the problems. We highly appreciated his contribution!
Agent replied · 25 November 2023
Dear Rebecca, We are happy to hear that Ahmed have provided you with excellent service and that he was helpful. We are certain he will be pleased to read your comments. … More
5/5
GoogleHad a really seamless experience with JLL in purchasing a new flat recently. Our agent Michael was very easy to deal with and helpful and certainly make what could have been a stressful time, as worry-free as possible
Agent replied · 25 November 2023
Dear Dean, We are very grateful for your feedback, great to hear that you had seamless … More
5/5
GoogleWe have recently purchased a property via JLL and Michael and Cheryl have been fantastic, providing first class service. Nothing was too much trouble and Michael and Cheryl remained professional throughout. We can definitely highly recommend JLL.
Agent replied · 25 November 2023
Dear Elena, We are grateful for your comments and kind words about Michael and Cheryl, we … More
5/5
GoogleWe recently bought our property through JLL. Michael Chu was excellent - professional, knowledgeable and communicative. He helped make our move a lot less stressful than it might have been. First rate service.
Agent replied · 25 November 2023
Dear Lucy, it makes our day to read reviews like yours! Fantastic to hear that Michael was professional, knowledgeable & communicative, we're certain was pleased to read your review! … More
5/5
GoogleJLL has offered a seamless experience for me. Mr Ahmed Shahidaziz has been particularly prompt and very helpful in resolving any issues in my flat. Thank You so much for your wonderful service.
Agent replied
Dear Geethu, Thank you for your 5 star review! … More
5/5
GoogleFinding our new home with Dovile’s help was an absolutely wonderful experience, and we are pleased to highly recommend her. She was reassuring, prompt, and we felt like she was an ally on our behalf to rent a property we loved. Thank you Dovile!
Agent replied · 21 June 2024
Dear Philip, we can't thank you enough for your 5 start review, it means a lot to us! Great to hear Dovile was great when helping with your search. Thank you, JLL
5/5
GoogleI was struggling to find a flat and Isobel at JLL found me a great flat and was able to negotiate a great deal for me. Couldn't have asked for more! Excellent work! Would recommend!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
