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5,365 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London). Together they have 5,365 reviews on three platforms, rated 4.6 out of 5 overall.
4,836
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had an excellent experience buying our property through Michael Chu. We had seen two purchases fall through prior to this one and were beginning to lose hope. He was very responsive and helped us through the process at each step, weโre very happy with our new home!
Dear Lawrence, We're very grateful for your 5 star review and your kind words for Michael. โฆ More
5/5
GoogleJLL were extremely helpful in facilitating a move down to London with relatively short notice. I am incredibly grateful. The apartment is also as previewed online (I did not do an in-person viewing).
Dear Kerrick, thanks so much for sharing your feedback about out service. We're glad to hear the team at Greenwich office were helpful with your move and we hope you will enjoy living in London. โฆ More
5/5
GoogleFantastic service provided by JLL (Michael Chu, Yasmin Forester and Cheryl Fulcher) who went above and beyond in helping us buy our first apartment in London. Speedy communication and quick resolutions from their part for all matter that required their input and otherwise. We highly recommend them!
Dear Paraj, we sincerely appreciate you taking the time to share with us your experience! We hope you will enjoy your new home and we'll make sure to pass your kind words to the team! Thank you, JLL
5/5
GoogleAhmed Shahid Aziz is my contact at JLL and he always gets back to me straight away if I have an issue.
5/5
GoogleMy agent with JLL is Ahmed ShahidAziz โฆ he is very competent and is a hard worker โฆ ๐ โฆ
Dear Soud, thank you for taking the time and leaving 5 star review, it means a lot to us! โฆ More
5/5
GoogleMr. Ahmed ShahidAziz is an excellent property manager who attends to all the needs for the property in a timely and efficient manner.
5/5
GoogleA big thank you to Isobel and Bruna for making the renting process so smooth - they were very responsive and understanding to help get us in our new place.
Dear Harry, Tank you for your 5 star review, it means a lot to us! โฆ More
5/5
GoogleWe have had excellent service with the team. Ahmed ShahidAziz is our property manager and has been excellent throughout with great communication and trusthworthy advice.
Dear Wai-Yan, we sincerely appreciate you taking the time to share with us your experience. And for giving a shout out to Ahmed, we are certain he will be very pleased to read this. โฆ More
5/5
GoogleMy apartment has been rented through JLL all these years. I'm lucky to have Mr. Ahmed ShahidAziz to look after my apartment for me these few years as I am an overseas owner, which is difficult to manage the day to day trivials from afar. Thanks to Ahmed!
Dear Percy, Thank you for your fantastic feedback and for your kind words for Ahmed, we'll make sure to pass your feedback on to him. โฆ More
5/5
GoogleMichael at JLL Greenwich was a pleasure to work with from start to finish. Hugely knowledgable of the market, and found us a cash buyer really quickly in a challenging situation. Highly recommend
Dear Dom, Thanks so much for sharing your feedback about our service, it means a lot! โฆ More
5/5
GoogleJLL Core Property Manager, Ahmed ShahidAziz, has always provided very reliable services to landlord. He will report important issue to you at the first time. He will co-ordinate with different departments and vendors to solve the problems. We highly appreciated his contribution!
Dear Rebecca, We are happy to hear that Ahmed have provided you with excellent service and that he was helpful. We are certain he will be pleased to read your comments. โฆ More
5/5
GoogleHad a really seamless experience with JLL in purchasing a new flat recently. Our agent Michael was very easy to deal with and helpful and certainly make what could have been a stressful time, as worry-free as possible
Dear Dean, We are very grateful for your feedback, great to hear that you had seamless โฆ More
5/5
GoogleWe have recently purchased a property via JLL and Michael and Cheryl have been fantastic, providing first class service. Nothing was too much trouble and Michael and Cheryl remained professional throughout. We can definitely highly recommend JLL.
Dear Elena, We are grateful for your comments and kind words about Michael and Cheryl, we โฆ More
5/5
GoogleWe recently bought our property through JLL. Michael Chu was excellent - professional, knowledgeable and communicative. He helped make our move a lot less stressful than it might have been. First rate service.
Dear Lucy, it makes our day to read reviews like yours! Fantastic to hear that Michael was professional, knowledgeable & communicative, we're certain was pleased to read your review! โฆ More
5/5
GoogleJLL has offered a seamless experience for me. Mr Ahmed Shahidaziz has been particularly prompt and very helpful in resolving any issues in my flat. Thank You so much for your wonderful service.
Dear Geethu, Thank you for your 5 star review! โฆ More
5/5
GoogleFinding our new home with Dovileโs help was an absolutely wonderful experience, and we are pleased to highly recommend her. She was reassuring, prompt, and we felt like she was an ally on our behalf to rent a property we loved. Thank you Dovile!
Dear Philip, we can't thank you enough for your 5 start review, it means a lot to us! Great to hear Dovile was great when helping with your search. Thank you, JLL
5/5
GoogleI was struggling to find a flat and Isobel at JLL found me a great flat and was able to negotiate a great deal for me. Couldn't have asked for more! Excellent work! Would recommend!
5/5
GoogleJLL Greenwich Estate Agents have been efficient and professional in managing the whole process smoothly. I would highly recommend them. Both Michael, Jonathan and the whole team at JLL have done a superb job in answering any questions or concerns I had. I would highly recommend them if you are buying or selling your property.
5/5
GoogleWe had a great experience renting our flat with JLL from start to finish. The staff has always been very professional, attentive and considerate in all our communications. Moving out was also very smooth - our agent Isobel was marvellous and dealt with all our additional requests promptly and efficiently.
5/5
GoogleReal pleasure working with Michael and his team on the purchase of a property, very professional and responsive and helped make the process understandable and altogether relatively smooth! Many thanks
5/5
GoogleWe would like to thank Keely Wesley as we are extremely satisfied with her performance as our property manager. Her professionalism, dedication, and expertise have consistently exceeded our expectations, and we look forward to continuing our successful partnership in the future.
5/5
GoogleMichael Chu and team delivered a very good service during our purchase. Timely and expedient with regards to viewings and sourced the information we needed as we progressed. Good experience.
Dear Michael, thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case thanks to Michael. Best wishes, JLL
3/5
GoogleI now remembered I forgot to update my remark of JLL. After my negative remark, JLL property manager did her best to fix all the issues I had. Therefore, I will give you a 3* rating as an average of 1* and 5*.
Dear Domagoj, We're sorry to see your 1 start rating. โฆ More
5/5
GoogleHad a great experience as an international student at jll. Poppy and Joanna answered all my questions about renting an apartment abroad, thanks so much for all their help! :)))
Hi there, we're so grateful you took the time out to share your experience with us. We'll make sure to pass on your kind words to Poppy and Joanna. Thank you, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
