Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,365 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,365 reviews on three platforms, rated 4.6 out of 5 overall.
4,836
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAdnan was very good, amazing service and excellent communication. He managed to sell my flat despite the issue with cladding
Dear Nicolas, thank you for your 5 star review. Pleased to hear Adnan was great at selling your property despite the cladding issues. Thank you, JLL
5/5
GoogleIncredibly happy with our new flat, and Hanan from the JLL team was exceptionally helpful throughout the entire process.
Dear Daniil, We're grateful for your feedback and kind words to Hanan, we'll make sure to … More
5/5
GoogleHanan was amazing and super helpful in our search! We found a place very quickly that suited us perfectly thanks to her :D
Dear Harun, thank you very much for your 5 star review and a shout out for Hanan! Thank you, JLL
5/5
GoogleI worked with Hanan recently to find and agree a tenancy on a flat at Woodberry and she was great, really responsive and transparent about everything, and helpful with getting all of the details of the lease worked out with the landlord
Dear Vanessa, thank you for your 5 star review and your kind words for Hanan, great to hear she was responsive and helpful! Many thanks, JLL
5/5
GoogleGreat folks here. Had a complicated plumbing issue which Amman dealt with throughout. He ensured that the electrical side was safe and arranged for replacement parts to be shipped from Denmark, and remained in constant communication throughout.
Dear Nick, thank you for taking the time out and sharing your experience with us! We'll make sure to pass on your kind words to Amman! Many thanks, JLL
5/5
GoogleI used JLL to let 3 flats and my lettings agent Hanan was amazing. She took al the stress out of the process and very quickly found tenants. She worked really hard to meet a deadline I had to tenant them. The team went above and beyond to get things done.
Dear Neil, thank you for your kind comments regarding Hanan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Many thanks, JLL
5/5
GoogleHanan was amazing throughout our whole moving in process and made sure it ran smooth. They kept us updated throughout and made everything as simple as possible. Would highly recommend to use!
Thank you for this fantastic review and your kind words for Hanan. We'll make sure to share this with her. Thank you, JLL
5/5
GoogleSimple the best! Hanan is very kind and helped us to find our home!
Dear Bruno, We're very grateful for your 5 star review! … More
5/5
GoogleHad a welcoming and friendly viewing experience with Jessica. She was very approachable and informative. She was easily contactable and keen to understand our requirements and how she could help. Highly recommend as an estate agent. Thank you for your help!
Thank you Emma, so lovely meeting you and thank you for the wonderful comments. We look forward to working with you in the future! HARRISON JACKS TEAM
5/5
GoogleJessica is professional and efficient! Quick respond, easy communication warm and friendly. Very helpful in the process. The case had a lot complications but Jessica always came up a solution! I was amazed and appreciate that she made it work perfectly the end! I won’t image it can be done especially in a tight deadline without her. Would work with again.
Aimee it was an absolute pleasure working with you! We are always on hand to help wherever we can, our clients are so important to us and we want each transaction to be as smooth as possible. We can't wait to work with you again for your next investment! HARRISON JACKS TEAM
5/5
GoogleI met with Jessica today, to rent a beautiful apartment, which unfortunately was small for my family. Nevertheless, I will continue to try to find the right home with the help of Jessica, whose professionalism, accuracy in what she represents, knowledge, patience and understanding of our needs are to me unique qualities in a professional estate agent. Thank you Jessica for your time and help, it is much appreciated!!!
So lovely to meet you and thank you for the very kind comments. Although this apartment wasn't the right fit for you and your family, we are hopeful to find you something that suits. Have a lovely day! HARRISON JACKS TEAM
5/5
GoogleI don't think there's a word which describes how helpful, professional, courteous and diligent the staff at Mann have been. I am so very happy with my experience at Mann, and would 100% use them again. If I could give 10 stars, I would! Thank you, Mann.
Harry Thompson Many thanks for your amazing 5* review and many thanks for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used manncountrywide to sell our house in sturry ! Everyone was friendly and got back to us quickly ! Especially Sheryl , thank you all
Thank you for your excellent 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleMann has managed our property in Canterbury for more than 7 years. We have been completely satified with their services.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently rented a property and was very happy with the service provided. Lauren was extremely helpful with my search and the whole process went smoothly. 5 stars!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleLauren and Jordon were amazing in helping us find our new home! They were very quick and responsive, and super helpful :)
Many thanks for the fantastic 5* review Meg. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a chance to use Mann, Canterbury. Sheryl made the whole process very easy from viewing, liaising with the connected parties till the completion. I would recommend their service!
Thank you Sharoon Sardar for taking the time to leave us your great 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had been searching for accommodation for our daughter as she is starting her second year at Kent Uni. We had been let down with her original letting, and were worried it was a bit late but when we spoke to Lauren at Mann she assured us she would would do her best to help She certainly came up with the goods and this house share is even better than the original one So glad we contacted Mann and thanks again to Lauren
Hello Caralyn, Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleI highly recommend Mann Countrywide. Had a great experience with Jazmyn and Lauren who made things easy and smooth and made the process a lot less stressful than what I imagined it would be! They managed to solve pressing issues swiftly and reliably. Thank you!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMann Sales and Letting Agents Canterbury were brilliant at coordinating renovations to the rented property and they found a new tenant straight away. I would recommend them.
Jeanette Bell many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GooglePaul, Lauren and Jazmyn have been amazing! They have all been available to support, they are knowledgable and patient! Nothing has been a problem. They respond immediately to any issues and have made my move very smooth running. Extremley highly recomended!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleChris came to view and value my home. I was struck by his attitude to customer service. I have worked across many fields and it is rare to see such excellent attention to detail and a forthright attitude. I highly commend him.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve been using Mann for the lettings of my properties for 3 years now. Great service, always good communication. I have been dealing with Lauren recently who has been very proactive, going above and beyond to help when I’ve had a question. 5 stars
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleEven though the process was numerous, each of them was for a good course. I was really enthused about the variety of options and how prospective tenant is allowed to make a choice. I would say that the team was always available to help. The level of professionalism is really good coupled with their prompt response to mails. Overall, it was and continues to be a great experience. Kofi Akuffo Ogoe 91Station Road West.
Thank you Kofi Akuffo Ogoe for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
