5/5
GoogleI had the pleasure of working with Tasif as my agent during my property search. He made the process of finding a flat streamlined and stress-free, and was always a message away to answer any questions and pass on information.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,365 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,365 reviews on three platforms, rated 4.6 out of 5 overall.
4,836
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)77 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)15 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleEilis Moloney has been extremely professional and thorough throughout the process of letting out my property. I was well informed with every stage of the process, and would highly recommend her for anyone who wishes to let out their property
5/5
GoogleEilis from JLL Stratford went above and beyond to help with my move! She was incredibly helpful with the viewing and moving in process and all the bits in between. I could not recommend a better letting agent!
Agent replied · 24 August 2024
Dear Shilp, we can't thank you enough for taking the time to leave this review for Eilis, great to hear she was helpful with the move in process and we're certain she will appreciate your kind words. Thank you, JLL
5/5
GoogleMe & my partner have had a smooth experience with JLL and our letting agent Erjana. She has been responsive, kind and helpful throughout the whole process which made our moving in process hassle-free and easy.
5/5
GoogleOur experience with JLL and our agent, Tasif, has been great. He was professional and super proactive, answering all our queries and following up with concerns. Would recommend JLL and Tasif as the point person for others too!
5/5
GoogleSuth and Tasif were fantastic in helping us find a rental property. They were professional, responsive, and truly understood our needs. They guided us through the entire letting process with ease, making it stress-free. Highly recommend JLL for anyone looking to rent!
Agent replied · 24 August 2024
Hi there, Thank you for taking the time and leaving 5 star review for Suth and Tasif, … More
5/5
GoogleGreat service and experience dealing with JLL Stratford for a recent letting. We met Tasif there, who was especially proactive and helpful through the process and managed everything for us. Went out of the way to deliver keys and documents, ensuring little effort on our part. Thanks very much team!
5/5
GoogleMoving to London from Brighton JLL made the transition easy and comfortable. Incredibly professional and accommodating staff. Hanan is an outstanding agent! Going out of her way to help with even the smallest concerns and helped make the process hassle-free! A great experience overall!
Agent replied · 22 June 2026
Dear Ali, we're so happy to hear you had a great experience at JLL. We're certain your review made Hanan's day! … More
5/5
GoogleMe and my partner had a FANTASTIC letting experience with Ms. Hanan Qassem! She is so professional, patient, and trustworthy. Five stars recommended with no doubt for Hanan and JLL~!
Agent replied · 21 March 2024
Dear Wen, we just wanted to let you know much your review means to us here at JLL. We are certain Hanan will appreciate your kind words! … More
5/5
GoogleAmman from JLL has been simply superb in assisting us with all of our rental needs and requirements. Could not recommend him and JLL highly enough - simply superb.
Agent replied · 21 March 2024
Dear Chiraag, it's always amazing to hear that we've been successful in our goal of providing our customers with the best experience! … More
5/5
GoogleGreat service! Hanan made the whole process easy! From quick responses, to arranging viewings to finding the dream property to move into. Everything you would need to know about the property was provided and the move in process was seamless. Thank you!
Agent replied · 21 March 2024
Dear Robyn, it’s great to hear that you have had a brilliant experience with our team in Finsbury Park specially Hanan, we hope you will enjoy your new home. Thank you, JLL
5/5
GoogleGreat service! Having moved several times before, I can confidently say that this was by far the smoothest experience. Hanan, our agent, deserves all the praise for her incredible assistance and reliability. She addressed all our inquiries and kindly guided us throughout the entire process.
Agent replied · 21 March 2024
Dear Cristina, our aim is to deliver a 5* service to our customers and clients and we are delighted that Hanan has achieved this for you, we'll make sure to share this with het. … More
1/5
GoogleHanan, Kelly and the team and JLL have consistently neglected to action repairs to our flat, which we have been in for 9 months. - The ventilation has not worked since arrival + the exterior windows / doors leak water, causing mould problems around the flat (some pictures attached). - The fridge was out of order for 3-4 months before being replaced. - The bath has been out of order since day 1. - The place was absolutely filthy on arrival. If you are going to use this team then I suggest putting detailed items in your contract describing any maintenance that needs actioning prior to moving in. Don't take their word for it.
Agent replied · 21 June 2024
Dear Daniel, We're sorry to read your comments here. We would also like to help to solve the issues you have mentioned above, so could I please ask you to get in touch on Suth.luciancanbert@jll.com. Many thanks, JLL
5/5
GoogleJonathan Webb was helpful and creative in getting our purchase over the line.
Agent replied · 24 March 2024
Dear Philip, we're very grateful for your 5 star review! Thanks, JLL
5/5
GoogleSuth has been so wonderful to work with! I couldn’t recommend him enough. He is amazing when it comes to open communication and will work hard for you. He is extremely professional and was able to make everything super easy for us. 10/10!!
Agent replied · 24 March 2024
Dear Cathleen, thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Thank you, JLL
5/5
GoogleJLL made trying to move to London so much simpler than other agents. The no-nonsense service we received was exceptional and gave us the confidence to know we were doing the right thing. Special thanks to Isobel & Bruna, who guided us through the process.
Agent replied · 30 December 2023
Dear Bryon, we're sincerely grateful for your 5 star review, it means a lot to us! We'll make sure to pass on your thanks to Isobel and Bruna and we hope you will enjoy your new home! Thank you, JLL
5/5
GoogleHad the opportunity to work with Chu Michael. Found him friendly and professional. Thank you dear Chu for all your help 😊 …
Agent replied · 25 November 2023
Dear Khawer, thank you for your 5 star review and your kind words to Michael. We'll make sure to pass this on to her. … More
5/5
GoogleI had a great experience working with Michael, Yasmin and the whole JLL team.
Agent replied · 25 November 2023
Hi there, thank you for your 5 star rating! Many thanks, JLL
5/5
GoogleMichael and his team were very professional from start to the end, very happy with the service I received, and fee is the lowest I’ve enquired. Highly recommended!
Agent replied · 25 November 2023
Hi there, wee are very grateful for your 5 star review and for your kind words about Michael! We'll make sure to pass this on to him. Thanks, JLL
5/5
GoogleMichael and the team have been brilliant in the whole process of selling our home. 100% would recommend. thank you
Agent replied · 25 November 2023
Dear Hannah, Fantastic to hear Michael and the team have been helpful with the sell of your home, we'll make sure to pass this on to them! Thank you, JLL
5/5
GoogleI actually have a very unforgettable experience of getting Michael Chu’s great help to handle, follow up then make my purchase deal done. My family are so appreciated of his professional and communication skill and hope every success of his career.
Agent replied · 25 November 2023
Dear Edward, thank you for sharing your positive review here. Feedback like yours is valued and we will make sure Michael gets the recognition he deserves. … More
5/5
GoogleWe had an excellent experience buying our property through Michael Chu. We had seen two purchases fall through prior to this one and were beginning to lose hope. He was very responsive and helped us through the process at each step, we’re very happy with our new home!
Agent replied · 25 November 2023
Dear Lawrence, We're very grateful for your 5 star review and your kind words for Michael. … More
5/5
GoogleJLL were extremely helpful in facilitating a move down to London with relatively short notice. I am incredibly grateful. The apartment is also as previewed online (I did not do an in-person viewing).
Agent replied · 25 November 2023
Dear Kerrick, thanks so much for sharing your feedback about out service. We're glad to hear the team at Greenwich office were helpful with your move and we hope you will enjoy living in London. … More
5/5
GoogleFantastic service provided by JLL (Michael Chu, Yasmin Forester and Cheryl Fulcher) who went above and beyond in helping us buy our first apartment in London. Speedy communication and quick resolutions from their part for all matter that required their input and otherwise. We highly recommend them!
Agent replied · 25 November 2023
Dear Paraj, we sincerely appreciate you taking the time to share with us your experience! We hope you will enjoy your new home and we'll make sure to pass your kind words to the team! Thank you, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
