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JLL reviews

4.6

★★★★★ Excellent

5,384 reviews across 14 offices and 4 platforms

residential.jll.co.uk

JLL has 5,384 reviews across 14 offices (London, Blackheath, London, London, London, London, London, London, Chelsea, London, Brentford, Mayfair, Manchester and Leeds) and four platforms, rated 4.6 out of 5 overall. JLL Canary Wharf has the most, 917. Checked 9 October 2026.

Google logo

4.7 / 5

4,858

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

View Agents logo

4.9 / 5

99

Reviews on View Agents

All 14 offices

Trustpilot logo

409

Reviews on Trustpilot

All 14 offices

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Awards

Trusted Agent 2026 results for JLL. Each award is assessed separately from the review sites.

Latest reviews from every JLL office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Peter, Rosie, Laura and the team handled the new letting of our flat efficiently and professionally.

PETER · 22 June 2016 · JLL Finsbury Park

5/5

Google

Thank you very much for your help on my tenancy process , all the stuff are helpful and responsive , I strongly recomend their services.

Ak · 22 June 2016 · JLL Finsbury Park

5/5

Google

As a landlord, JLL Greenwich started seeking for the right tenants once after the staff viewed my property. Though before I signed the agreement of their service, they had already led prospective tenants to view the property. They are responsive with my contacts and requests too.

Hanxin · 22 June 2016 · JLL Blackheath

5/5

View Agents
Landlord

Excellent service

The team at JLL Canary Wharf have been excellent as managing agents for my property for over 3 years. The team is very responsive and easy to deal with.

Cordelia · 11 June 2016 · JLL Canary Wharf

5/5

View Agents
Tenant

Best agent

Jennifer Dawson from JLL canary wharf was amazing during our flat search, she helped us a lot. She is really professional in her work, every time we saw a property she was coming with all the details of it. She answered all the questions regarding the flats. She gave us different options to live in with details of each one. Highly recommend and definitely will go to her again if want to find another place.

Ammar · 9 June 2016 · JLL Canary Wharf

5/5

View Agents
Buyer

Excellent service

Sincere thanks for Your support and kindness I shall always remember with much gratitude. Wanted to put in writing how incredibly impressed I am with Your professionalism. Renting and subsequently buying a beautiful property in the highly sought after area of Central London was a seamless process that many could be jealous of. Consider myself extremely fortunate to have been offered Your time and expertise. Will certainly recommend Your services and use again myself in the future. Wishing You all the very best. Special thanks to Charlotte Malone, Michael Whittaker and Jalal Ahmed.

Agata · 9 June 2016 · JLL Canary Wharf

5/5

View Agents
Landlord

successfully re-let my apartment with excellent service and seamless timing

Jennifer Dawson helps me secure new tenant within short time and negotiate a good deal with seamless transfer to new occupier. The JLL team includes property management, account management, and letting agents all serve together to deliver a thorough real estate service for overseas investors like me.

K · 9 June 2016 · JLL Canary Wharf

5/5

Google

I was impressed by the building that is designed specifically for coworking. Thanks for showing me round after the meeting

Richard · 7 June 2016 · JLL Mayfair & Marylebone

3/5

Google

This was my place of work up until Christmas and the build was OK but very corporate. They have got some nice area like the hospitality on the first floor but the rest is mostly white and very uninteresting. Also they is a such a lack of setting, you did have to arrive around 730 in the morning to be guaranteed a seat. Most of the time I sat 3 to a desk which was not good.

Steve · 7 June 2016 · JLL Mayfair & Marylebone

1/5

Google

We have had problems with our house since moving in 4 months ago. Firstly when we moved to the house it was filthy everywhere and rubbish all over the place and mound growing in some places. The TV that came with the house was broken when we arrived despite them promising to fix it multiple times. The shower was leaking through the roof which seems to be the only thing which they have fixed. The downstairs shower is still leaking and the handles which were blu taced on have now also came off. We have rang multiple times and they always say they will call back later that day but are yet to actually ever do this. Edit: The house was far from a little dusty when we moved in. There was things left over such as wooden and stone slabs which had to be removed by your contractor (so I don't know how you can say it was just a little dusty), rubbish under tarpaulin and filthy stained bed covers and matress left behind. We never even had outside bins when we moved into the house and had to wait over 2 months for these to be supplied. We have tried being very patient waiting over 4 months for these problems to be resolved. You did come to view the property and my housemate was told here that the problems would be fixed within a week; since then we have been calling for updates but are constantly being told we would get a call back within an hour but this 'call back' has literally never happened.

Callum · 5 June 2016 · JLL Nine Elms

5/5

View Agents

Great Service and Excellent Customer Care

Daniel has been amazing!! He has sourced properties for our international client base and guided us through negotiations when selling prime properties in London. Truly first class. Overall, a really professional service which I cannot recommend highly enough. Mike

Mike · 3 June 2016 · JLL/ WA Ellis Knightsbridge

5/5

View Agents
Tenant

Wa Ellis and David mills

David Mills is the best agent for anything you need in london. He found us our dream property and worked hard to negotiate an amazing deal.

Kelly · 3 June 2016 · JLL/ WA Ellis Knightsbridge

3/5

Google

Efficient, Informative and really helpful. thank you

JOSIANE · 30 May 2016 · JLL City of London

5/5

Google

Extremely good service from JLL. We always felt very looked after by Neil who managed our new tenancy. We had lots of queries during the process and they were never too much and we always felt reassured. Smooth sailing the whole way. Highly recommended.

Richard · 30 May 2016 · JLL City of London

5/5

Google

JLL has provided an excellent service in leasing and managing my residential portfolio in various areas of London since 2000. The team is highly professional and has always beat my expectation. Despite I am not residing in the UK, I have never encountered any difficulties with my portfolio.

Keith · 30 May 2016 · JLL City of London

5/5

Google

Responsive, efficient and helpful in negotiations.

Maxim · 30 May 2016 · JLL City of London

5/5

Google

Our company have been renting form JLL for few years now and I could not be happier with the service provided. Very professional and helpful, JLL dealt with our requests in the best way possible. Highly recommended.

Tomaz · 30 May 2016 · JLL City of London

5/5

Google

The team has been great. Very professional and always responsive

James · 30 May 2016 · JLL City of London

5/5

Google

A very friendly and highly efficient team guided me through the tenancy process virtually all remotely. I was very impressed with the comprehensive and flexible service provided. My thanks go to Hannah, Tom and Neil who all helped me along the way. I would be very happy to use JLL again.

Patrick · 30 May 2016 · JLL City of London

5/5

Google

Attentive to client's needs. Neil, in particular, is good at providing prompt and detailed responses to letting questions we have from time to time. Great service in general.

Daryl · 30 May 2016 · JLL City of London

5/5

View Agents
Tenant

So great to deal with!

David Mills was such a saviour from the very beginning! Being a young family moving from Sydney to London, he made the transition as easy as possible. He was so efficient and reliable, always following through with keeping in contact. Marta then took over our contract and she has also been fabulous to deal with, sorting out any minor issues we have had with our flat asap. We have dealt with a lot of Real Estate Agencies in the past in Australia, buying and renting and these guys have come out on top for sure. A great start to our family adventure in London. Thanks for making life easy!

CLARE · 26 May 2016 · JLL/ WA Ellis Knightsbridge

5/5

View Agents
Tenant

Efficient -Good communication and professional

The communication was excellent; People who work on this agency are very professional, efficient. They answer quicly to all requests. I recommand this agency for all type of transactions.

STEPHANIE · 26 May 2016 · JLL/ WA Ellis Knightsbridge

5/5

View Agents

Excellent Service Provided by the team

I am a relocation agent and work for Dwellworks. This was a slightly unusual homesearch in that my clients ended up sourcing the property through a friend of a friend - therefore I didn't secure the property for them and negotiations had already been completed before I was involved. I got involved once the offer on the property was accepted. David who was my first contact at the agent and was extremely helpful and sympathetic towards my clients situation as they had some paperwork / visa issues which could have easily meant that they lost the property - however, this wasn't the case and David worked hard to ensure that this didn't happen in a relaxed and professional manner to make me and my client feel at ease and more relaxed about the situation. He went over and above in dealing with my clients requests and ensured that they were all agreed to by the landlord. My second contact was Amie. Again, she went over and above in her level of service ensuring that all the paperwork and the lease process went smoothly. Again, she went the extra mile to ensure that all my clients demands and questions were answered. It was a real pleasure working with them both and the agents as a whole. It was quite a 'stressful' homesearch at points and they both definitely made it easier! Thank you!

Lianne · 25 May 2016 · JLL/ WA Ellis Knightsbridge

5/5

View Agents
Buyer

professional and transparent.

Dealing with WA Ellis and in particular Daniel Wiggins was refreshing in comparison to your standard Estate Agent. Daniel was extremely helpful and I always knew what to expect next. I felt that nothing was too much trouble and he certainly helped in securing the purchase of an apartment. I would certainly recommend Daniel and WA Ellis.

Jonathan · 24 May 2016 · JLL/ WA Ellis Knightsbridge

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about JLL

How many reviews does JLL have?

JLL has 5,384 reviews across its 14 offices, rated 4.6 out of 5 overall: 4,858 on Google, 18 on Facebook, 99 on View Agents, 409 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which JLL office has the most reviews?

JLL Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by JLL Blackheath with 692.

Where are JLL's offices?

JLL Canary Wharf, 11 Westferry Circus, Canary Wharf E14 4HE; JLL Blackheath, 8 Montpelior Vale SE3 0TA; JLL Greenwich, 22 College Approach SE10 9HY; JLL Stratford, Unex Tower, 5 Station Street E15 1DA; JLL Nine Elms, Unit C1, 4 Riverlight Quay SW11 8DG; JLL Finsbury Park, Unit B Parkway Apartments, Goodchild Road N4 2BL; JLL Kensington, 387 Kensington High Street W14 8QA; JLL City of London, The Walbrook Building, 25 Walbrook EC4N 8AF; JLL Chelsea, 2 Cale Street SW3 3QU; JLL/ WA Ellis Knightsbridge, 174 Brompton Road SW3 1HP; JLL Kew Bridge, Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA TW8 0JA; JLL Mayfair & Marylebone, 30 Warwick St W1B 5NH; JLL Manchester, 1 Oxford St M1 4PB; JLL Leeds, 32 Park Place LS1 2SP.

What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.