Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe’re lucky to have Taysir Hussein as our property manager. They’re very attentive and helpful. They resolve any issues for us as quickly as possible and keep us up to date.
Dear Mehdi, our teams work very hard to deliver 5 star service, and we're pleased to hear we have managed to do so thanks to Tay! We'll make sure she gets the recognition she deserves! Thank you, JLL
5/5
GoogleHad a great experience with JLL Stratford thanks to Eilis who was always very responsive over phone and email. The whole process was quick and smooth with no issues. Overall an excellent standard of service.
Dear Christopher, thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure Eilis receives the recognitions she deserves. Many thanks, JLL
5/5
GoogleRecently used JLL Stratford to help us find a place to move into, JLL were really efficient and quick with everything. Tasif in particular was a huge help, really attentive and great estate agent to work with - would highly recommend him and JLL
Dear Chris, our teams works very hard to make sure they provide good service and we're pleased to hear you got to experience it thanks to Tasif, we're certain this will make his day! Thanks, JLL
5/5
GoogleWarm team, incredible service. Tasif was very helpful and kind with looking for an appropriate apartment for us who always pick up our phone on time and solve our enquiries immedietly. We are very thankful and happy to have him to settle our next home.
5/5
GoogleEilish was an absolute godsend. Very very responsive around the clock, and went above and beyond to help me secure a property she knew I loved. Thoroughly efficient and stress free process working with JLL. If you find yourself dealing with them in the future, ask for Eilish!
5/5
GoogleWe dealt with Eilis for the entire process and she was brilliant. Always on time for viewings, answered any and all questions and the best thing was if she didn't know she said she would find out and get back to us which she did. Great agent and would happily deal with her again without hesitation.
Dear Jay, you don't know how much your fantastic feedback means to us here at JLL! Also fantastic to hear that Eilis was brilliant, always on time and great at answering your questions, we're certain she will be pleased to read your comments! Thank you, JLL
5/5
GoogleEilis was so so so helpful and supportive in us finding our dream flat. She was patient and thorough when showing us around and has been so helpful every step of the way since! Highly recommend her!
5/5
GoogleThat was the smoothest customer experience ever! Eilis understood precisely what I wanted, found the perfect place within days, and got it for me. I could not recommend her enough. Great work!
Dear Louisa, thank you for this lovely feedback! We are thrilled to hear that Eilis was great at helping with your search and you would not hesitate to recommend her! We will make sure to pass this on to her! Thanks, JLL
5/5
GoogleWe’ve had an amazing experience renting with JLL. Our property agent Taysir has been indispensable to our tenancy period. She responds quickly to any enquiries and follows up to ensure satisfactory resolution of all issues. No complaints at all, would definitely recommend.
Dear Jemima, thank you for your 5 star review, it means a lot to us! Thank you for your kind words for Taysir too, she will be very pleased to read this, we have no doubt! Best wishes, JLL
5/5
GoogleErjana has been really helpful!
Dear Jed, thank you very much for your 5 star review! Best wishes, JLL
5/5
GoogleExcellent offers on the rental property market. Everything is well organized. Excellent demonstration. Thank you very much Tasif!
Dear Alexander, We are very grateful for your 5 star review and for your kind words for the … More
5/5
GoogleTasif was a nice, swift and helpful estate agent. I highly recommend him due to his professionalism and ongoing support provided through the entire renting process.
Dear Ho, we're pleased to hear that you had 5 star experience thanks to Tasif, we are certain he will be very grateful for your review! Thank you, JLL
5/5
GoogleHad a pleasure getting help and support from Tasif throughout our search to secure a flat - His prompt to respond and willingness to give us extra information/advice/recommendations beyond our million questions were super helpful and we cannot thank him enough!
Dear Jun, It makes our day to hear you were looked after well by our team at Stratford … More
5/5
GoogleErjana was the nicest and most helpful estate agents we've ever used. Highly recommend her due to her professionalism and ongoing support provided through the entire process.
Dear Harry, we are very grateful for your 5 star review! We'll make sure to pass on your kind words to Erjana! Thank you, JLL
5/5
GoogleWe've had a great experience with Suth, our property manager, and JLL in general. He's been consistently supportive and quick to resolve any issues. Really happy with our experience!
Dear Vishnu, we are very happy to hear that you had a great experience at JLL thanks to Suth and the team, we are certain your kind words will make their day! Thank you, JLL
5/5
GoogleI lived in a JLL rented apartment for over 5 years and Suth was always fast to respond and excellent sorting out any issues that arose. Overall great experience with renting via JLL.
Dear Michael, we're very grateful for your feedback! Fantastic to hear that Suth was helpful throughout your tenancy and you had great experience overall! Thank you, JLL
5/5
GoogleEilis was wonderful in helping show and sign a property in such a short amount of time. Not only is she super professional, but she has a warmth about her which made the whole experience positive and stress free. 10/10
Dear Sam, thank you for your kind comments regarding the Eilis and your feedback. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Thank you, JLL
5/5
GoogleEilis Moloney helped myself and my partner greatly with our search for a suitable flat in Stratford. She was polite, punctual and very accommodating for our requests to view even the same units multiple times. We have ended up with a very lovely place and couldn't be happier.
5/5
GoogleHad a excellent experience with Eilis on our leasing of our flat. We had a lot of questions and that Eilis was able to provide promptly. She was very experience and well verse in her field in dealing with us. Would definitely working with her in the future!
Dear Dato, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. We'll make sure Eilis will receive your feedback. Thank you, JLL
5/5
GoogleGreat services, communication was clear and everything worked smoothly. Tasif mahmood was so helpful! much appreciated
5/5
GoogleBig shoutout to Eilis Moloney. Huge help during our letting process and massive assistance with the reference agency. Thanks once again Nikka and Christos
5/5
Googlewent there for a viewing and i can say the place is amazing I went for a viewing and Eilis was amazing showing me around, she let me take pictures to even show my family because they couldn’t go for the viewing. Thank you Eilis and JLL
5/5
GoogleAmazing service! Would use again. Eilis and Erjana were both thoughtful and professional - very appreciative of their help
Dear Shannon, thank you for your 5 star review, it means a lot! We're certain Erjana and Eilis will be pleased to read this. Thank you, JLL
5/5
GoogleI had a very good experience, thanks to the professional team that allowed me to complete the procedures quickly and really appreciate Tasif Mahmood for helping me solving the problem patiently.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
