Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJLL Greenwich Estate Agents have been efficient and professional in managing the whole process smoothly. I would highly recommend them. Both Michael, Jonathan and the whole team at JLL have done a superb job in answering any questions or concerns I had. I would highly recommend them if you are buying or selling your property.
5/5
GoogleWe had a great experience renting our flat with JLL from start to finish. The staff has always been very professional, attentive and considerate in all our communications. Moving out was also very smooth - our agent Isobel was marvellous and dealt with all our additional requests promptly and efficiently.
5/5
GoogleReal pleasure working with Michael and his team on the purchase of a property, very professional and responsive and helped make the process understandable and altogether relatively smooth! Many thanks
5/5
GoogleWe would like to thank Keely Wesley as we are extremely satisfied with her performance as our property manager. Her professionalism, dedication, and expertise have consistently exceeded our expectations, and we look forward to continuing our successful partnership in the future.
5/5
GoogleMichael Chu and team delivered a very good service during our purchase. Timely and expedient with regards to viewings and sourced the information we needed as we progressed. Good experience.
Dear Michael, thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case thanks to Michael. Best wishes, JLL
3/5
GoogleI now remembered I forgot to update my remark of JLL. After my negative remark, JLL property manager did her best to fix all the issues I had. Therefore, I will give you a 3* rating as an average of 1* and 5*.
Dear Domagoj, We're sorry to see your 1 start rating. … More
5/5
GoogleHad a great experience as an international student at jll. Poppy and Joanna answered all my questions about renting an apartment abroad, thanks so much for all their help! :)))
Hi there, we're so grateful you took the time out to share your experience with us. We'll make sure to pass on your kind words to Poppy and Joanna. Thank you, JLL
5/5
GoogleWonderful experience with JLL, always ready to help!
Dear Polly, thank you for taking the time out and leaving us 5 stars! Thank you, JLL
5/5
GoogleGreat service from agent Xav,make everything easy and clear.
Dear Leonardo, thank you for your 5 star review! Best wishes, JLL
5/5
GoogleXavier was fantastic! He showed myself around the property and was friendly and enthusiastic! When securing the property, he was continuously helpful and constantly replied to my many WhatsApp messages.
Dear Sophie, thank you for taking the time and leaving this fantastic review for Xavier! Great to hear he was helpful and responsive. Best wishes, JLL
5/5
GoogleEilis was so so helpful and answered all our questions when it came to the flat we wanted to rent (which we got!). She was always contactable, willing to help and always had our best interest at heart. I couldn’t recommend her and JLL more! Thanks so much Eilis!
1/5
TrustpilotThis company are scammers
This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett
5/5
GoogleRating only, no written review.
Many thanks for leaving this 5* review for our Chesham team, very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent service from beginning to end. Always helpful and realistic with advice, and lots of support along the way.
Thank you so much for taking the time to write this fantastic 5* review for our Chesham Sales team. We are delighted to hear that you received excellent service and lots of support along the way. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleWe recently purchased a property through Frosts, and found them very easy to deal with. Jacqui at Chesham was able to answer any of the questions we had, and kept the process moving smoothly by communicating with lawyers and vendors as required. I can't speak on the selling side, but certainly Frosts made the purchase process straightforward.
Hi Matt - Thank you so much for taking the time to write this fantastic 5* review for Jacqui and our Chesham Sales team. We are delighted to hear that they kept the process moving smoothly and made the purchase process straightforward. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleI would highly recommend the Chesham branch of Frosts. Grace and her colleagues were always so helpful and kind. Throughout the buying process, I was regulary kept updated of progress and they always followed up on any questions I had. Although I hope not to go through this process in a while(!), I would certainly use Frosts again. Thank you!
Hi Simon - Thank you very much for your 5 star review for Grace and our Chesham team. It was a pleasure to read that you would highly recommend our Chesham branch and that the team were always so helpful and kind. We will pass your comments on them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleMy wife and I don't believe the sale would have completed if it wasn't for the help of Grace, Jacqui and the team at Chesham. Lovely people to work with too, thank you all for being so patient.
Thank you so much for taking the time to write this 5* review for our Chesham Sales team. We are delighted to hear that they were lovely to work with and made your sale happen for you. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleWe’ve just purchased a house through Grace at Frost in Chesham and I can’t recommend them enough. The entire team were professional and delivered exactly what and when they said they would. Grace went the extra mile for us to ensure that we got our forever home. All in all, an absolute pleasure to work with.
Hi Amanda - Thank you so much for taking the time to write this 5* review for Grace from our Chesham Sales team. We are delighted to hear that the entire team were professional and that Grace went the extra mile to ensure that you got your forever home. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleWe just sold our property with Frosts Chesham, the team there were great and helped with everything during the whole process. We received a great valuation of the property, a great offer price on the property and then the selling process was made very easy with lots of help from Jacqui chasing up with our solicitors. I could not recommend frosts more.
Thank you so much for this amazing 5 star Google review for Jacqui and our Chesham Sales team. We are delighted to read that the selling process was made very easy with lots of help from Jacqui. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleJacqui and the Frost team recently helped us purchase a property in Chesham. The purchase wasn’t without challenges, but Jacqui did an amazing job and I have no doubt she was a critical component in helping us complete the purchase. Would highly recommend the Frost team, thanks again!
Hi Max - Thank you so much for this amazing 5 star Google review for Jacqui and our Chesham Sales team. We are delighted to read that Jacqui did an amazing job in helping you complete your purchase. We will pass your comments on to Jacqui and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GooglePurchased my first home with Frost, working with Grace the process was seamless and fast. 5*
Hi Callum - Thank you so much for posting this amazing 5 star Google review for Grace and our Chesham Sales team. We are delighted to read that working with Grace the process was seamless and fast. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
4/5
GoogleRating only, no written review.
Many thanks for leaving this 4* review for our Chesham team, it is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleGreat customer service from Nick, who organised that we quickly and smoothly got into our house before Christmas. Very much appreciated, Thank you!
Many many thanks for posting this 5* Google review for Nick from our Chesham office. We are pleased to hear that you received great customer service and that you got into your house before Christmas. We will pass your comments on to him and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
