Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe dealt with Isobel to secure our new home and I have nothing but positive words to share for the whole process and Isobel’s part in this. …
Dear Melissa, thank you for taking the time and sharing your feedback with us! Thank you for a shout to Isobel too, she will be thrilled to read your comments! Thank you, JLL
5/5
GoogleA huge thank you to Sam for all of his hard work, effort and help throughout a long and stressful house purchase. …
Dear Pritesh, thank you for sharing your experience with us, it means a lot! Thank you for giving a shout out to Sam too, he will be very pleased to read your comments here. Thank you, JLL
5/5
GoogleJust fantastic! We don’t have enough positive things to say about working with Isobel at JLL …
Hi there, thank you very much for your 5-star review, we sincerely appreciate your feedback. Fantastic to hear you've been looked after well by Isobel and we'll make sure to pass on your kind words to her! Many thanks, JLL
5/5
GoogleJLL's approach to our instruction was very professional. They have a detailed knowledge of the local market and a wide range of reach to bring their properties to the widest audience. …
Dear Mike, it makes our day that we were able to provide 5 star service thanks to sales team in Greenwich! Pleased to hear that the process was smooth and you would not hesitate to recommend JLL! Many thanks!
5/5
GoogleThe service we received from this team and office was unreal. Our transaction hit a number of bumps along the way and was virtually dead more than once - and our JLL team managed to save it each time, allowing us to move into a wonderful …
Dear Daniel, We're so happy to hear you had a great experience at JLL! Our team works very … More
5/5
GoogleI just want to express my gratitude to our property manager (PM), Keely Wesley who has taken a great deal of time taking over a couple important issues that were left unresolved when our previous PM was on medical leave. She really took the …
Dear Josephine, we're very grateful for your feedback and kind words for Keely. Pleased to hear she has been great at solving issues and communicating, she will be thrilled to read your comments. Thank you, JLL
5/5
GoogleI have interacted with a myriad of different estate agents and had positive and negative experiences. JLL Greenwich Estate Agents provided the best experience I have had by far. Michael provided outstanding support through a stressful home …
Dear Janelle, thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case thanks to Michael. We'll make sure to pass this on to him. Thank you, JLL
5/5
GoogleThe service from JLL has been very trustworthy. Hanan, our agent, has a blend of professionalism, friendliness and reliability. We are very happy with the flat she recommended for my partner and I, and thankful for her patience throughout …
Dear Isabelle, thank you for your lovely words and for leaving a 5* review. Thank you for your kind words about Hanan too, great to hear she was professional, friendly & reliable, we hope you will enjoy our new home! Thank you, JLL
5/5
GoogleWe have been working with Alessandra Di Meola, Hanan Qassem and Adnan Tipu at the JLL site at Woodbury Down /Finsbury Park in recent months and I want to say the team there is simply outstanding. We have asked them for various things , jobs …
Dear Ed, it makes our day to hear that we were able to provide 5 star service. Also great to hear you've been looked after well by Hanan, Alessandra & Adnan, we're certain the team will be very grateful for your kind words. … More
5/5
GoogleHanan was great from the start. Here are some of the things that stood out for us as tenants: …
Dear Jake, Thanks for taking the time and leaving us 5 star review, it means a lot! … More
5/5
GoogleHanan was great! She managed to find us a new flat after unfortunately missing out on another. This property was a new build which was a new experience for her and she was amazing in handling this process ensuring that her communication was …
Hi there, thanks so much for sharing your feedback about our service, it means a lot! We are certain Hanan is grateful for your review too! Best wishes, JLL
5/5
GoogleWe worked with Hanan on renting a flat in this development, and she is by a mile the best estate agent I've interacted with in London. …
Dear Patric, thank you for your touching note and your 5 star review! Fantastic to hear that Hanan went the extra mile to make sure the process ran as smoothly as possible. We're certain your review will make her day! Thank you, JLL
5/5
GoogleWe’ve recently moved in to a new property managed by JLL Finsbury Park and the whole process was smooth and quite fast. Shout out to Hanan (agent) that was always very friendly and ready to help. …
Dear Pedro, It makes our day to hear that you were looked after well by our team at Finsbury … More
5/5
GoogleI had an incredible experience working with Hanan. From start to finish, she went above and beyond to help me find the perfect flat. Her communication was exceptional, keeping me updated every step of the way. Hanan was incredibly …
Hi there, we're grateful for your feedback, it's our pleasure to provide best possible service and it's great to hear you've experienced that thanks to Hanan. We'll make sure to pass your kind words on to her. Thank you, JLL
5/5
GoogleJLL is a big company, so you may definitely face some side effects, such as bureaucracy, miscommunication, and forgotten actions. …
Dear Evgenii, we can't thank you enough for your 5 star review! Thank you for giving a shout out to Hanan too, so great to hear that she's been great at guiding you throughout the process and we hope the issues you have mentioned above will be dealt with in timely manner. Best wishes, JLL
5/5
GoogleI was recently searching for a new property to rent and came across a nice flat in Woodberry Down. JLL Woodberry Down is the agency responsible for my renting process and has …
Dear Pedro, Not every day we get reviews as detailed as yours, so we're very grateful for … More
5/5
GoogleI recently let a property via JLL Finsbury Park and the tenancy journey was quick and easy thanks to Hanan. She went the extra mile to meet my very challenging moving date: a few days …
Dear Vanessa, reviews like this makes our day! Thank you for sharing your experience with Hanan too, great to hear she was friendly, professional and provided high service. We hope you will make lots of lovely memories in your new home. Tank you, JLL
5/5
GoogleWe needed to rent a flat virtually, and thanks to Hanan and the team, we got all the guidance and support needed to close the deal. They were incredibly patient and always available, making it possible to make an offer on time, while still …
Dear Guilherme, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Many thanks, JLL
5/5
GoogleI'm delighted to share a 5-star review for Hanan! Her assistance in finding our new flat was exceptional. She was incredibly helpful, prompt, and efficient throughout the process. Highly recommend her expertise! Additionally, Hanan's …
Dear Ena, thank you for your detailed review! Fantastic to hear that Hanan was great at finding your apartment and we do hope you will enjoy your new home! Many thanks, JLL
5/5
GoogleAs a newly arrived expatriate in London, settling in quickly and finding suitable accommodation requires a bit of luck. …
Dear Linda, thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case thanks to Hanan. We'll make sure to pass this on to her. Thank you, JLL
5/5
GoogleWe recently bought a flat in Woodberry Down with the help of Adnan, and we couldn't be happier with the experience! From the very beginning, Adnan was fantastic, always happy to support us and answer any questions we had, no matter how many …
Dear Vitoria, we're very grateful that you took the time out and shared your experience with us, it means a lot! Thank you for giving a shout out to Adnan too, pleased to hear he was helpful, always available and prompt, we'll make sure to pass this on to him. Thank you, JLL
5/5
GoogleHanan at JLL Woodberry Down lettings has been an incredible and invaluable support in my relocation with my family to Cityview Apartments. From the moment I called the office in December to my move on 28th March, the process was not only …
Dear Emma, we're so grateful for such a detailed feedback, it means a lot to us! Fantastic to hear that Hanan was very supportive and guided you throughout the process, we are certain she will be very pleased to read this review! Thank you, JLL
5/5
GoogleI've bought and sold several properties in my life, but never have I been compelled to write a testimonial for an agent until I worked with Rosie from JLL. Rosie stands out not only for her attentiveness and helpfulness but also for her …
5/5
GoogleHanan went above and beyond in helping us. Arranging the viewing was fast and easy, and she was very knowledgeable about the property. Above all else, I felt she really understood that the process of trying to secure a rental property in …
Dear Faraan, thank you for taking your time to share your experience and for giving a shout out to Hanan, we're very pleased to hear that she has been knowledgeable, understandable & was easy to deal with, we're certain this will make her day! Thank you, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
