5/5
GoogleI never really leave Google Reviews but I can say working with Eilis Moloney has been my best experience with moving. From the initial contact to viewing to making adjustments, she was supportive and communicated outstandingly amazing …
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)78 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)15 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMy partner and I rented a 2 bed flat in Stratford through JLL. We went through a couple of viewings with Erjana. We were rather picky on requirements, so we took our time ~ nearly 3 months .. all apartments we saw were really nice, build to …
5/5
GoogleI recently purchased my first flat in Stratford with the help from Khanh and Adam. They are very professional and you can ask them any questions about the flat. This is quite important to me since I’m a first time buyer. They help me …
Agent replied · 24 August 2024
Dear Jiaming, thank you for taking the time to share your experience with us! Thank you for giving a shout out to Khanh and Adam too! Pleased to hear they've been professional and helpful with your purchase. We hope you will enjoy your new home! Best wishes, JLL
5/5
GoogleErjana was incredibly helpful in finding a flat for me to move into. Unlike a previous viewing I had with an agent from another company, Erjana's depth of knowledge stood out, immediately inspiring my trust in her abilities. She was very …
5/5
GoogleEilis recently helped me get my first apartment in the UK. Moving from abroad, Eilis made the process so straightforward, organising viewings on short notice, providing info and key insights on the properties, replying promptly to emails …
5/5
GoogleEilis from JLL Stratford is professional, honest and empathetic estate agent. I had an opportunity to do couple of viewings led by Eilis and it was delightful experience. She takes care for you and goes above and beyond to make your …
5/5
GoogleEilis was a massive help in our search to find a new place to live. After we reached out to book a viewing she was prompt to organise, and after helped us through the entire process of making an offer and negotiating with the landlord. We …
5/5
GoogleEilis has helped me find my dream apartment in Stratford! Communication was great throughout, she listened to my concerns, was great at explaining in depth whenever I had questions and was helpful in negotiating with the landlord. …
Agent replied · 24 August 2024
Dear Karoline, we can't thank you enough for this lovely feedback! Great to hear Eilis was great when dealing with rental process and we hope you will make lots of nice memories in your new home! Best wishes, JLL
3/5
GoogleWe worked with Tasif from JLL Estate Agent and he was able to address all our queries and was happy to help when needed. But when we moved to the flat there were several challenges and helped received from JLL team was next to negligible. …
Agent replied · 24 March 2024
Dear Akansha, thank you for your kind comments regarding Tasif and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Thank you, JLL
5/5
GoogleIt’s been months since we moved into our flat, but I still wanted to write a review for Tasif Mahmood. After viewing a couple flats with people from other agencies, Tasif was a breath of fresh air. I think what was most important to me is …
5/5
GoogleI would like to recommend Eilis from the JLL Stratford branch. Its incredibly frustrating renting a place in London especially lots of estate agency are often rude and try to rush you. Eilis have made the viewing process extremely pleasant …
5/5
GoogleMy wife and I had the pleasure of meeting George Lamb in August 2023 whilst searching for an appropriate apartment to rent for ourselves and our two small children. George had initially shown us a 2 bed property but it wasn’t suitable for …
Agent replied · 21 June 2024
Hi there, thank you for sharing such a detailed feedback, we're very grateful! Great to hear that George was looking after you well and you managed to find you a nice apartment, we hope you will enjoy your new home! Best wishes, JLL
5/5
GoogleWe had a fantastic experience working with George Lamb during our recent rental process. George was consistently attentive and prompt in addressing all of our inquiries, guiding us seamlessly through the steps to secure our new apartment. …
Agent replied · 21 June 2024
Dear Ano, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service from George, he will be thrilled to read this! Thank you, JLL
5/5
GoogleGeorge Reeves was my letting agent. What to say ? He just is the most professional, efficient, helpful, and kind agent ever. We had some issues on our rental process, and he was helping us the best he can. He was available week days and …
Agent replied · 21 June 2024
Dear Fatiha, thank you for your 5 star review, it means a lot to us! Thank you for your kind words to George too fantastic to hear that you had great experience and that you would not hesitate to recommend him. Thank you, JLL
5/5
GoogleHello! I started looking for apartments last summer and quickly found what best suits me due to various selection. …
Agent replied · 31 December 2023
Dear Katarina, we're very grateful that you took the time out and shared your experience with us! Pleased to hear that George was helpful and we hope you will enjoy your new home! Thanks, JLL
5/5
GoogleI had a wonderful experience letting through JLL, all thanks to George Reeves. As a letting manager who genuinely cares about your happiness in your new home, George was incredibly patient during the viewing, giving us ample time to make …
5/5
GoogleI am very lucky to have met George Reeves at JLL, he is very responsible and quick to reply, I would highly recommend him, a 5 star experience. From enquiry to final booking confirmation, every step of the way was very …
Agent replied · 26 August 2024
Hi there, Thank you for taking the time to share your experience and for your kind words … More
5/5
GoogleWe just recently rented a flat and both George Reeves as well as Nicola Reading were always very supportive, prompt to answer all questions, cleared all doubts throughout the entire process, very patient both of them while aiding us with …
5/5
GoogleI recently had the pleasure of working with George Lamb as my estate agent, and I couldn't be more impressed. George's professionalism, expertise, and dedication were evident throughout the entire process. From our initial consultation to …
5/5
GoogleI recently rented a new flat with the assistance of George Reeves. Throughout the whole process, George was responsive, efficient, helpful and pleasant to interact with. He proactively suggested apartments that could be interesting for me, …
5/5
GoogleMy partner and I recently rented a flat managed by JLL with the outstanding assistance of George Reeves. He made the process smooth and hassle-free. We especially valued his prompt responses, clear communication, and his flexibility in …
1/5
GoogleI'm deeply disappointed with JLL. I rented a property at Riverlight 3 through them a year ago and vacated it in September this year. However, it has been three months since I moved out, and my security deposit has not been returned. …
Agent replied · 24 March 2024
Dear Xiao, We are sorry to read your comments here and that you were not able to get hold … More
5/5
GoogleAppreciation post for Tasif, for guiding us in finding our new home! Tasif is professional, accommodating and respectful. We feel valued, not rushed and we feel that we've made better use of our time. He had shown us varieties of …
5/5
GoogleMy partner and I had found property searching so challenging until we set ourselves up with JLL. The lovely Eilis guided us so helpfully through the whole process. She is incredibly informative, knows what she is talking about and …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
