Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe rent our flat through JLL and are very pleased so far. George Reeves managed the set up of our contract and was great, he made the process very easy and was always available. And Robin Ayres is taking care of our day to day requests and …
5/5
GoogleRating only, no written review.
5/5
GoogleI've had the pleasure of working with George Reeves at JLL High Street Kensington for the last three years since moving to the area, and I can't recommend him enough! He’s not just professional but also super helpful, friendly and approachable. George always goes the extra mile to make sure all my questions about my tenancy are answered and it’s clear that he truly cares about his clients. Thanks a million, George, for all your amazing help!
5/5
GoogleVery good service backed by incredible team of professionals.
5/5
GoogleMy experience with JLL Stratford had been exceptional. I cannot thank Suth (my property manager) enough! During my tenancy period, he had been an amazing support from the beginning till the end. Always reachable, always has a positive …
Dear Alara, we can't thank you enough for this fantastic review, it means a lot! Great to hear that Suth was supportive, reachable and with positive attitude! He will be very happy to read your comment here, we're certain! Thank you, JLL
5/5
GoogleI had a very positive all round experience with JLL. Eilis Moloney helped guide me through the process of renting in London and was very responsive, helpful and friendly. It was due to her transparency and local knowledge that I viewed a …
Dear Jack, it makes our day to read reviews like yours! Fantastic to hear that lettings team did a great job and you had a smooth experience thanks to them! Many thanks, JLL
5/5
GoogleHad a wonderful experience with Eilis as my partner and I finalised our new flat. We had a lot of questions and needed quite a few details that Eilis was able to provide promptly. She was an excellent intermediary between the property and …
5/5
GoogleI have let my property to JLL for over 5 years. Suth has been my property manager throughout. I cannot thank him enough. He has always been reachable, received prompt replies from him and he has been incredibly professional throughout. …
Thank you for your kind words Anup, it means a lot! Pleased to hear that Suth has been always reachable, prompt to reply and professional, we'll make sure to pass this on to him! Thank you, JLL
5/5
GoogleEilis has been very supportive in not only viewing experience but also on multiple questions and requests that we had. She has been patient, kind and professional in responses, which helped us securing our new flat. Very proactive in …
Dear Harshit, Thank you for your kind comments regarding Eilis and your 5* review. We are grateful that you have taken the time to leave a review and we hope you will enjoy your new home! Thank you, JLL
5/5
GoogleEilis has been a huge help to find our flat. She agreed and was supportive to our extra requests, was attentive to our needs and was generally a pleasant person to interact with. …
5/5
GoogleEilis Moloney has been incredible, I have been on the hunt for a place to stay and Eilis assisted me effortlessly in finding the most beautiful property I’ve seen thus far. Not only was the …
5/5
GoogleWe’ve come across many estate agents and of them all, Tasif at JLL was so lovely - he helped my husband and I secure our first home and with speed. He pushed through any snags we hit and walked us through multiple property viewings. Even …
Dear Gina, we can't thank you enough for your 5 star review and for your kind words for Tasif. We hope you will make lots of nice memories in your new home! Many thanks, JLL
5/5
GoogleI recently had the pleasure of working with Rhys from JLL when buying my first home. I cannot express enough how satisfied I am with the outstanding service and expertise that Rhys provided throughout the entire process. …
Dear Sam, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5 star service from Rhys, he will be very pleased we're certain! Thanks, JLL
5/5
GoogleWe have a heartwarming and supportive experience with Khanh Bui of JLL Stratford who assisted our family in buying a 3 bedroom apartment. The arrangement of viewing several times of the same flat was exceptional. Khanh is responsive to …
Dear Sandy, it's not every day that we receive feedback as detailed and thoughtful as yours! Your comments has given us valuable insight into the service that we provide and we'll make sure Khanh will get the recognition she deserves! Thank you, JLL
5/5
GoogleI Worked with Tasif to rent a property in Stratford. He was professional and knew a lot about the property to help us make an informed decision on the offer. Throughout the signing and moving process his communication was clear and prompt. …
Dear Andrew, we can't thank you enough for such a lovely feedback! Pleased to hear that Tasif has been professional and helpful and you would be happy to recommend him for others. Thank you, JLL
5/5
GoogleHad a great experience getting sorted moving in my new flat. Wanted to highlight how helpful and efficient Eilis Moloney was in helping and guiding me through my referencing. Whenever I had a problem or a question, Eilis was on hand within …
Dear Eoghan, we're very grateful that you shared your feedback with us! We're thrilled to hear that you've been looked after well by Eilis ans that she was helpful and efficient, we'll make sure to pass on your kind words. Thank you, JLL
5/5
GoogleEilis was an amazing partner to me in this whole process!! Super helpful and honest on the apartment and answered all of my questions. As someone who has just moved over to London from NY - I have very limited knowledge of the real estate …
Dear Denia, we're very grateful for your feedback! Great to hear that Eilis was very helpful, honest and able to answer all the questions! We hope you will enjoy London and your new home! Many thanks, JLL
5/5
GoogleWorking with Erjana was an absolute pleasure! From the moment we reached out for assistance in finding a flat, she showed nothing but professionalism, friendliness, and an unwavering commitment to helping us navigate the process smoothly. …
5/5
GoogleWe worked closely with Eilis Moloney from the JLL team to find a rental and had a wonderful experience. Eilis was warm, understanding, very helpful and thorough. She understood our needs well. I particularly liked that unlike many property …
Dear Ayamma, thank you for taking the time to leave a lovely review for Eilis, our teams work very hard to deliver 5 star service and we're very pleased to hear we have achieved this. Thank you, JLL
5/5
GoogleTasif from JLL did a great job in helping us find a new home. He was able to show us some excellent properties and accommodated our requests for multiple viewings. The services provided by his team for helping us with the check-in process …
Dear Jayatheerth, it makes our day to hear that we were able to provide 5 star service and all tanks to Tasif! We hope you will enjoy your new home and we'll make sure to pass on your kind words for Tasif and the team! Thank you, JLL
5/5
GoogleAmazing experience from first enquiring about an apartment to getting settled into our new property! Always on hand to provide information and very knowledgeable of the whole development, not just specific properties. Eilis went above and …
Dear Tommy, thank you for taking the time out to share your experience with us, it means a lot! Fantastic to hear that Eilis was great when helping with your search and we're certain she will appreciate your kind words too! Thank you, JLL
5/5
GoogleI had the pleasure of getting connected with Tasif from the JLL team and securing my dream flat in less than 24 hours. From start to finish, Tasif was beyond accommodating and answered any questions or queries I had immediately leaving me …
5/5
GoogleI recently bought a flat in London, my first home, and found working with Khanh, from JLL, very enjoyable. As stressful as a first home purchase can be, Khanh helped and supported me throughout making it seem easy and effortless, she was …
Dear Andrea, we're very grateful for your 5 star review and for your kind words for Khanh, fantastic to hear she's been great with the purchase and we'll make sure to pass this on to her. Thank you, JLL
5/5
GoogleTasif has a professionalism combined with a genuine warmth and friendliness that's rare when dealing with agents. His communication was brilliant from start to finish. He sent properties that met our requirements and budget and kept in …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
