5/5
GoogleXavier and Joanna are very professional and helpful during the renting process.Definitely recommend JLL to anyone who needs letting service
Agent replied · 24 March 2026
Hi there, We're very grateful for your 5 star review! … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleXavier was great and fast at replying throughout!
Agent replied · 24 March 2026
Dear Jamie, Thank you for your feedback. We're glad to hear that Xavier provided excellent … More
5/5
GoogleVery lucky to have Joanna & Xavier to deal with my tenancy, they are so professional and quick respond. Thanks
Agent replied · 24 March 2026
Thank you for your positive feedback. We're pleased to hear that you've had a great experience with Joanna and Xavier. It's wonderful to know that they've been professional and responsive in handling your tenancy matters. We appreciate you taking the time to recognize their efforts.
5/5
GoogleJust signed my contract and closed a perfect deal with the assistance of Xav and Yasmin. They’ve been thoughtful and helpful throughout the process, demonstrating their heartfelt care to their clients and incomparable professionalism. I’m grateful for having them as my agents.
Agent replied · 24 March 2026
Thank you for sharing your positive experience. We're delighted to hear that Xav and Yasmin provided excellent assistance throughout your contract signing process. It's great to know that they demonstrated thoughtfulness, helpfulness, and … More
5/5
GoogleXav Hastings was incredibly helpful when it came to documents. He insured I received each document to sign and helped me finish things as soon as possible.
Agent replied · 24 March 2026
Thank you for your feedback. We're pleased to hear that Xav Hastings provided excellent assistance with your documents. It's great to know he ensured you received all necessary documents to sign and helped expedite the process. We appreciate you taking the time to recognize his efficient and helpful service.
5/5
GoogleRecently used JLL after having bad experiences with 2 other agents. The JLL team were very professional, proactive communication and delivered well qualified tenants in line with rental expectations.
Agent replied · 24 March 2026
Thank you for sharing your positive experience with JLL. We're pleased to hear that our team was able to provide professional and proactive service, especially after your previous challenges with other agents. It's great to know that we … More
5/5
GoogleI would like to share my gratitude to George Reeves from JLL Kensington who has been an instrumental support to us from the very first step. He is efficient, quick, professional and caring. We are delighted to be renting through George.
5/5
GoogleWe had a great experience with JLL's Woodberry Down branch. Hanan and the team made our move a smooth process, with timely responses and support where needed.
Agent replied · 21 June 2024
Dear Martin, thank you for your 5 star review, it means a lot to us!
5/5
GoogleWe had a fantastic experience working with Hanan moving into our new flat. She was very responsive, friendly and helpful throughout the entire process, and helped us find an amazing apartment.
Agent replied · 20 March 2026
Dear Anne, Thank you for your wonderful feedback. We're thrilled that Hanan provided such … More
5/5
GoogleThe team at JLL have been fantastic from day one. Professional, punctual and organised. Exactly what you want when dealing with moving house.
Agent replied · 23 November 2024
Dear Ben, we're a very grateful for your 5 star review, it means a lot to us! Many thanks, JLL
5/5
GoogleAdnan was phenomenal! From the very start, he guided us in planning our viewings with ease and provided invaluable advice. His responses were lightning-fast and always on point, addressing every single question we had. If you're in the market for a new place, Adnan is your go-to agent. Five stars all the way!"
Agent replied · 12 November 2024
Dear Dan, We're very grateful for your 5 star review, it means a lot! … More
5/5
GoogleRating only, no written review.
5/5
GoogleHanan was amazing the whole way through the process. Couldn't recommend her or JLL more.
5/5
GoogleProfessional and friendly experience renting from JLL, thanks to Hanan for helping us have a smooth move in to a lovely new home!
5/5
GoogleBig shout out to Adnan from JLL. He has been excellent throughout our buying process. He was extremely receptive, very supportive and patient with us. I would strongly recommend Adnan and JLL
5/5
GoogleHanan was very helpful in arranging a viewing and providing us with necessary information that helped us find our next flat. Hanan and her colleagues have been responsive and professional, a pleasure to deal with. Thank you Hanan and the JLL team!
Agent replied · 24 August 2024
Dear Pavel, we're very grateful for your 5 star review and kind words for Hanan, we'll make sure to share this with her! Thank you, JLL
1/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Dear Mohsin, we're sorry to see your 1 star rating, please do get in touch if you would like to discuss this further on Rosie.Williams@jll.com. Thank you, JLL
2/5
GoogleIt was closed when I went. I don’t think they have updated their Google page
Agent replied · 21 June 2024
Hi there, thank you for your review andI am sorry to hear that the office was closed on your visit. Our office hours are correct on Google. Please reach out to me directly - rosie.williams@jll.com and I will be pleased to assist you
5/5
GoogleVery grateful to JLL for being so patient and accommodating throughout the buying process. High recommend.
Agent replied · 21 June 2024
Dear Sophia, we're very grateful for your 5 star review! Thank you, JLL
5/5
GoogleAdnan and his team were highly professional, very efficient and incredibly accommodating in their communication with me. Would absolutely recommend them.
Agent replied · 21 June 2024
Dear Alex, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5 star service thanks to Adnan! Many thanks, JLL
5/5
GoogleRosie was a wonderful point of contact during a flat purchase. Responsive, helpful, knowledgeable and always with a smile. She made sure all parties are communicating pushing forward.
Agent replied · 21 June 2024
Dear Magda, thank you for sharing your experience with us, great to hear that Rosie was wonderful and helpful. Best wishes, JLL
5/5
GoogleAdnan Tipu's professionalism, care, knowledge and attention to detail are second to none. I wouldn't hesitate to wholeheartedly recommend him as being dependable, friendly and reliable, and I would certainly approach him again in the future.
Agent replied · 20 March 2026
We greatly appreciate your glowing review of Adnan Tipu. It's wonderful to hear that his professionalism, care, knowledge, and attention to detail made such a positive impression. We're thrilled that you found Adnan to be dependable, friendly, and reliable. Your recommendation means a lot to us, and we're glad to know you'd trust Adnan with your future real estate needs. Thank you for taking the time to share your experience.
5/5
GoogleThe staff at JLL are extremely helpful. Alessandra and Hanan were especially good at helping us through the moving process. When we had a problem, they were compassionate and worked with us to resolve problems as efficiently and effectively as possible.
Agent replied · 20 March 2026
Thank you for your wonderful feedback about our JLL team. We're delighted to hear that Alessandra and Hanan provided exceptional support during your moving process. Their compassion and efficiency in problem-solving are exactly what we strive for. We appreciate you taking the time to recognize their efforts. Your satisfaction is our priority, and we're glad we could make your experience a positive one. Should you need any further assistance, please don't hesitate to reach out.
5/5
GoogleSeamless experience courtesy of George Lamb. He's an excellent estate agent, responsive, knowledgeable, and found us the perfect property matching our requirements. Would give him more stars if I could!
Agent replied · 4 May 2025
Thank you for your glowing feedback! We're delighted to hear that George Lamb provided such exceptional service and found you the ideal property. Your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
