Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJLL are always professional, led by Joanna & Keelie who make the process seamless. Thanks lots
Hi there, we can't thank you enough for your kind words for Joanna and Keelie, we'll make sure to pass this on to them. Thank you, JLL
5/5
GoogleHad a great experience finding and securing an apartment with JLL this year, especially, Keelie and Joanna. Very helpful, responsive and professional service!
Hi there, thank you for your 5 star review and giving a shout out for Keelie and Joanna, best wishes JLL
5/5
GoogleWas truly impressed by the dedication of Keelie finding me the right apartment, she took into consideration all my priorities in finding the best home. Had a lovely experience
Dear Setareh, we can't thank you enough for your feedback. Great to hear you had a great experience with Keelie. Thank you
5/5
GoogleXavier Hastings of JLL did a superb job finding an excellent tenant in a time and cost efficient manner at the asking rent. Highly recommended for landlords and tenants alike.
Dear Michael, thank you for your feedback and for giving a shout out to Xavier, we're certain he will be very pleased to read your comments! Thank you, JLL
5/5
GoogleGreat service and outcome after dealing with Keelie and Joanna at JLL. Quick and reliable service throughout the renting process - I would definitely recommend JLL!
Dear Sam, we're very grateful for your feedback, fantastic to hear that Keelie and Joanna have provided great service. Thank you, JLL
5/5
GoogleWorking with JLL, has been a fantastic experience. Their professionalism, responsiveness, and deep market knowledge made the entire process seamless. They truly understood our needs. Wanted to mention Siobhan in particular, her friendly and dedicated approach sets her apart. Highly recommend JLL!
Hi there, Thank you so much your 5 star review and kind words for Siobhan! Pleased to hear you had a great experience and would not hesitate to recommend JLL! Best wishes, JLL
5/5
GoogleMwamba has been a great property manager, trying to stay on top of requests, chasing down issues and proactively reaching out to me with updates.
Dear Victor, thank you for taking the time and sharing your feedback with us, great to hear Mwamba was great at managing your property! Best wishes, JLL
5/5
GoogleXavier has been absolutely amazing with securing our new home for us. Couldn’t recommend him more! Thanks again 🙂 …
Dear Ella, thank you very much for your 5 star review, it means a lot! We'll make sure to pass this on to Xavier. Thank you, JLL
5/5
GoogleGreat experience renting a Nine Elms flat through JLL. Very professional and organized, and very receptive to all my questions etc. Xavier was my agent, and he ensured a seamless experience from setting up viewings to signing the TA to collecting the keys for move in etc. I highly recommend JLL
Dear Kush, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5 star service from Xavier. Best wishes, JLL
1/5
GooglePoor property management team. Took 17 days to propose deductions on my deposit. They proposed and advised a deduction of close to £1,000 with misleading information.
Dear Alexander, We’re sorry to hear about your concerns and would like to assist in resolving … More
5/5
GoogleHad a swift and professional process with Joanna and Xavier when we found our next home through JLL. Can only recommend.
Dear Michael, We're very grateful for your 5 star review, we'll pass your kind words on to … More
5/5
GoogleXav and Jo were very helpful and friendly and dealt with queries efficiently!
Dear Angel, Thank you for taking your time and giving a 5 star review for Xav! … More
5/5
GoogleXav made my moving process so much easier.
Thank you for your 5 star review!
5/5
GoogleFound my property through JLL with the help of Xav Hasting who was the best. Great guy Great company.
Dear Mohammed, Thank you for your 5 star review! … More
5/5
GoogleA really smooth and efficient experience. Xav and Joanna were really helpful in taking us through the process of finding a place to rent and responsive to all of our questions.
Dear Darja, We're very grateful for your 5 star review! … More
5/5
GoogleExcellent service
5/5
GoogleExcellent service and a smooth move-in experience. Big thanks to Keelie and her team.
5/5
GoogleWe had a tremendous experience with JLL and specifically Xav who helped us with our property search. Xav was very responsive and professional and I can’t recommend him highly enough
5/5
GoogleWe had a great experience with JJL in our new building. Xav Hastings has been incredibly helpful and always responded so quickly to any questions we had. Overall a wonderful experience with minimal stress thanks to the great employees. All the best!
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating!
5/5
GoogleXavier was extremely helpful every step of the way!
5/5
GoogleI am very happy with the service I have received from Keelie at Nine Elms. Communication was always efficient and she couldn’t have been more helpful. Many thanks!
Dear Jessica, thank you for your 5-star review, we sincerely appreciate your feedback and are pleased to hear that you've been looked after well by Keelie, we'll make sure to share your kind words with her! Many thanks, JLL
5/5
GoogleI had an amazing time renting with JLL. Incredibly responsive, thorough and organised team. Special shoutout to Siobhan, who answered our texts at any time and helped us throughout the whole process, even until today. I would highly recommend JLL!
Dear Mateo, we strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Siobhan, and hope we can help again in the future again! Thank you, JLL
5/5
GoogleI would like to thank the team at JLL, Nine Elms, for their professional and considerate service before, during and after my recent move into rented accommodation. Special shout out to Keelie Field whose patience, professionalism, and responsiveness was particularly important and to her colleagues including Joanna.
Dear Andy, thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service thanks to Keelie, we'll make sure she receives your kind words! Many thanks, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
