Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery great experience, A1 by Alfie We have moved in and it’s been a month and very happy to have found JLL and Alfie made it very easy for us
Thank you for sharing your positive experience. We're delighted to hear that you've had a great time working with JLL, particularly with Alfie. It's wonderful to know that Alfie made your moving process very easy and that you're happy with … More
5/5
GoogleMe and my wife recently moved to London, and Alfie help us a lot with the letting processes. Definetly recommend him and JLL!
Thank you for your feedback. We're pleased to hear that Alfie provided excellent assistance with your letting process as you and your wife moved to London. It's great to know that his help made a positive difference in your relocation experience. We appreciate your recommendation of both Alfie and JLL. Welcome to London!
5/5
GoogleI’ve had a great experience working with both Amman and Ahmed, the Property Managers overseeing the property I rent as a tenant.
Thank you for your positive feedback about Amman and Ahmed. We're glad to hear they're providing excellent property management service. We appreciate your comments and will pass them along to our team. We aim to maintain this high standard for all our tenants.
5/5
GoogleWas good agent helping us sell our flat, and keep on top of the process to ensure all sides happy. Thanks
Thank you for your positive feedback. We're glad our agent was helpful in selling your flat and ensured a smooth process for all parties involved. We appreciate your business and are pleased we could assist you effectively with your property sale.
5/5
GoogleWe recently let in to RW flat. Our overall experience was quite good and appreciate thorough professionalism from the team. I also wanted to recognise ayesha suzen who assisted us and prompt with all questions, that made us finalise this flat instantly
Dear Vidur, thank you for your 5 star review, it means a lot to us! Thank you for your kind words about Ayesha too, we're sure she will be pleased! Thanks, JLL
1/5
Googlebad service
Hi there, We're are sorry to see your 1 star rating here. We could not locate your on our … More
5/5
GoogleGreat experience working with JLL Canary Wharf team to find a new place that fit what we wanted and within our budget :) The team are very responsive and supportive and make the experience feel as hassle free as possible!
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating!
5/5
GoogleJennifer Dawson delivers exceptional service. Highly recommend this agent!
Hi there, thank you for your 5 star review, it means a lot!
5/5
GoogleJoanna Ludlow at JLL was great to work with. She is responsive, thoughtful and extremely knowledgable about the building(s) and the area. I would highly recommend anyone looking to ask for her.
Dear Jeremiah, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to Joanna! Best wishes, JLL
5/5
GoogleWe had an excellent experience working with Ayesha at JLL. She helped us secure a property in One Park Drive at a very competitive price. Her professionalism, dedication, and knowledge of the market made the entire process smooth and stress-free. We highly recommend Ayesha to anyone looking for top-notch real estate services!
Dear Harvey, we're very grateful for your 5 star review, it means a lot! Fantastic to hear that Ayesha has been professional and dedicated. We're certain she will be very pleased to read your comments. Thank you, JLL
5/5
GoogleReally good service from Helena & Jennifer - made everything really easy, would definitely recommend
Dear Jack, we can't thank you enough for your 5 star review, we'll make sure to pass this on to Helena & Jennifer. Thank you, JLL
5/5
GoogleJLL provided me with an effortless letting and move-in experience! I highly recommend their services!
Hi there, thank you very much for your 5 star review!
5/5
GoogleHad a great experience working with Jennifer and Helena!
Dear Saurabh, we're very grateful for your 5 star review! Best wishes, JLL
5/5
GoogleHad a great experience with Ayesha. Fast responding, suggested properties that are just perfectly fulfill my expectations.
Dear Iris, thank you for your positive feedback, we're certain Ayesha will be very grateful! Thank you, JLL
5/5
GoogleMy experience with Adam from JLL was just great! He guided me through all the available options and helped me secured the best flat for me. Very patient and helpful. Thanks again Adam!
Dear Daniel, thank you for your feedback and a shout out to Adam, pleased to hear he was great at helping you with your search. Thanks, JLL
5/5
GoogleExcellent and fast, everything has been sorted and moved in within days.
Dear Shihan, Many thanks for your 5 star review, much appreciated! … More
5/5
GoogleJoanna and Indra from JLL were professional, responsive, and incredibly helpful throughout the process. Their support made everything seamless, and I truly appreciate their efforts. Thanks for the great service!
Thank you for your positive feedback. We're delighted that Joanna and Indra provided excellent service and made your experience seamless. Your appreciation is valued, and we'll ensure your comments are passed along to the team.
5/5
GoogleThe agents were kind, pacient and really efficent, supporting me in the whole process. I would definetly recommend JLL, Rico and Indra!
Dear Ana, We're grateful for your recommendation. It's wonderful to hear that Rico and … More
5/5
GoogleAdam and Helena is the best staff I have seen, they are very kind and help me to get my key for the apartment as soon as possible. Very glad to have them as my agent.
Dear Zeyu, We're pleased to hear about your positive experience with Adam and Helena. Their … More
5/5
GoogleAyesha has been very helpful and responsive throughout the renting process. Been dealing with agents for years this experience is definitely the best. Thank you very much for property search and efficient on all papers work.
Thank you for your fantastic feedback about Ayesha. We're thrilled to hear that your experience with her has been the best you've had with agents over the years. It's great to know that Ayesha was not only helpful and responsive throughout … More
5/5
GoogleAdam and Helena at JLL were amazing! Super helpful and professional, they made the process smooth and stress-free, helped me from the moment I inquired about a property to when I received my keys. Highly recommend!
Dear Messied, … More
1/5
GoogleModern day fraudsters. They are never impartial and always side with the Landlord, however when moving into the property they treat you a different way. They kept hold of my deposit through pettiness, it took me over 3 months to get it back. BEWARE OF THE FAKE REVIEWS !!!
5/5
GoogleI would like to say a big thanks to Adam for his professionalism, patience, and being very responsive throughout the renting process.
Dear Zhen, Thank you for taking time to write this review. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
