5/5
GoogleI had great professional help from George Reeves, I haven’t experienced any issues or difficulties whitest finalizing the grate aprtment that I am in today. A big thank you to George.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGeorge Reeves is a fantastic agent, he is really patient to help me during the whole process. Trying best minimizes my cost happy with my new house.
5/5
GoogleGeorges Reeves was very helpful and provided quick responses to all my questions. He was effective in handling my requests, and the process went smoothly. I appreciate his assistance and would really recommend working with him.
5/5
GoogleI have been dealing with JLL for over 4 years, and am happy with the services. George Reeves especially stands out for his excellent communication and constant support. I would recommend him to anyone interested in finding a property in the area. Very pleased with the agency.
Agent replied · 11 November 2024
Dear Nayla, we're very grateful for your 5 star review, pleased to hear that George was great and you would recommend JLL to others. Thank you, JLL
5/5
TrustpilotVery experienced and competent
Very experienced and competent. Pleasant and easy to deal with. Took into account and dealt with our specific requirements. Terms were clear and reasonable. Achieved a good result. Would highly recommend.
5/5
GoogleMany thanks to Keely, Isobel, and the rest of the team at JLL Greenwich for excellent communication and support during all stages of my tenancy - from the viewing to contract signing, check-in and maintenance requests, they've been great!
Agent replied · 10 May 2026
Dear Kit, We appreciate your positive feedback about Keely, Isobel, and our Greenwich … More
5/5
GoogleEilis went above and beyond to help me find the perfect flat. I highly recommend Eilis to anyone looking for a reliable and caring real estate agent
Agent replied · 10 May 2026
Dear Nikolas, Thank you for taking the time and sharing your experience with us. Great to hear … More
5/5
GoogleMichael Chu and the rest of the JLL team did a fantastic job selling our house. Communication from the team was excellent throughout and Michael worked hard to secure a good price for us. We would definitely recommend JLL
Agent replied · 10 May 2026
Hi there, Thank you for your positive feedback. We're glad to hear that Michael Chu and … More
5/5
GoogleI had an excellent experience with JLL Greenwich who found me my perfect home after months of looking! Michael Chu went above and beyond and I can't recommend him highly enough.
Agent replied · 10 May 2026
Thank you for your positive feedback. We're thrilled to hear that JLL Greenwich, particularly Michael Chu, provided such an excellent experience in helping you find your perfect home. It's wonderful to know that Michael went above and … More
5/5
GoogleVery great experience, A1 by Alfie We have moved in and it’s been a month and very happy to have found JLL and Alfie made it very easy for us
Agent replied · 10 May 2026
Thank you for sharing your positive experience. We're delighted to hear that you've had a great time working with JLL, particularly with Alfie. It's wonderful to know that Alfie made your moving process very easy and that you're happy with … More
5/5
GoogleMe and my wife recently moved to London, and Alfie help us a lot with the letting processes. Definetly recommend him and JLL!
Agent replied · 10 May 2026
Thank you for your feedback. We're pleased to hear that Alfie provided excellent assistance with your letting process as you and your wife moved to London. It's great to know that his help made a positive difference in your relocation experience. We appreciate your recommendation of both Alfie and JLL. Welcome to London!
5/5
GoogleI’ve had a great experience working with both Amman and Ahmed, the Property Managers overseeing the property I rent as a tenant.
Agent replied · 10 May 2026
Thank you for your positive feedback about Amman and Ahmed. We're glad to hear they're providing excellent property management service. We appreciate your comments and will pass them along to our team. We aim to maintain this high standard for all our tenants.
5/5
GoogleWas good agent helping us sell our flat, and keep on top of the process to ensure all sides happy. Thanks
Agent replied · 10 May 2026
Thank you for your positive feedback. We're glad our agent was helpful in selling your flat and ensured a smooth process for all parties involved. We appreciate your business and are pleased we could assist you effectively with your property sale.
5/5
GoogleDealt with Michael and Sam on a recent purchase. We found them to be very professional, efficient and responsive.
5/5
GoogleEilis was great and helpful throughout the whole moving and renting process, we got everything done without an issue, thank you!
5/5
GoogleMichael and Jon have worked incredibly hard to help us sell our property. There were so many hurdles to overcome but they were always practical in their approach and extremely efficient, often helping out on their days off to make sure there were no delays and the transaction progressed as smoothly as possible. Thank you both!
Agent replied · 10 May 2026
Dear Alexander, many thanks for taking the time to review your experience, I will make sure your feedback is passed on.
5/5
GoogleHad a great experience renting an apartment with Alfie Jackson , they were professional and thorough throughout the process. Truly appreciate their help and highly recommend to anyone looking for a property.
Agent replied · 10 May 2026
Dear Vishal, thank you for taking the time to review, I will ensure this is fed back.
4/5
GoogleThank you Michael. You have cushion what has been a very long and frustrating process. Your professionalism and helpful nature made my purchase successful.
Agent replied · 10 May 2026
Dear Pam, thank you for your feedback for Michael, I will make sure this is passed on.
5/5
GoogleSam and Michael were enormously helpful and enthusiastic throughout the whole process. Would recommend!
Agent replied · 11 January 2025
Dear Kyle, We're very grateful for your 5 star review, it means a lot to us! … More
1/5
TrustpilotAbsolutely abysmal property and tenant…
Absolutely abysmal property and tenant management experience. After an inventory check that showed that all furniture items were intact, JD Wood came back 5 months later to essentially accuse us of moving some of the furniture. Prior to this, while we were still in the flat, we had an issue with the fuse that cut power to the fridge and half the flat. We emailed, stressing that many items were at the risk of spoilage but received no support/response. The experience started alright but went severely downhill with time. Would not recommend.
1/5
TrustpilotUnprofessional and frustrating
My experience with this letting agency has been disappointing. Communication was consistently poor, and I often had to follow up multiple times to receive even the most basic updates, whether it related to urgent maintenance issues or my tenancy deposit. Throughout my time in the property, I found myself repeatedly having to chase responses. There was very little initiative shown on their part, and when replies did come, they were often delayed or lacked clarity. It left me feeling like I had to manage things entirely on my own. Even now, months after the end of my tenancy, I am still waiting for my deposit to be returned, with no clear communication or resolution provided. It's unfortunate to have had such a stressful experience.
5/5
GoogleRating only, no written review.
1/5
TrustpilotDON'T RENT FROM THEM
I moved into the apartment only to find countless issues, no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs. Over the course of a year, the agency changed property managers three times, making communication and accountability even worse. When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door, yet this was never mentioned again in the dispute process. As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded. The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious, this agency will try to take advantage of you. I strongly advise against renting from them.
5/5
GoogleQing was a great agent to deal with. Responded promptly, had great advice and she went out of her way to help us with viewings and paperwork. Would recommend to anyone.
Agent replied · 24 March 2026
Dear Gleb, thank you for taking the time to provide feedback, it was lovely to read and I will ensure this is passed on.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
