Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’ve been lucky enough to have a fantastic experience finding my new flat with the help of Tianne Harvey. Throughout the process from start to finish Tianne has been fab, always really efficient and helpful answering my millions of questions! 10/10 recommend.
5/5
GoogleRE. property management - Amman is brilliant and efficient!
1/5
GoogleI had a really bad experience trying to book a viewing for a property in sugar house island.
5/5
GoogleSuth is an incredible account manager and goes out of his way to support me and fix problems at the apartment (even when I’m busy or not in the city). He is absolutely amazing and keeps me posted of all ongoings! Thank you JLL Stratford!
Dear Susanna, thank you for taking the time to write a review, I will ensure this is fed back to Suth.
5/5
GoogleGytis is hands down the BEST letting agent I’ve ever dealt with whilst living in London. So professional and proficient in responding and a massive help. couldn’t recommend more
Dear Grace, that is lovely feedback to receive. I will ensure this is passed on to Gytis - many thanks.
5/5
GoogleRating only, no written review.
1/5
GoogleDisgusting service from everywhere. Shameless…. Threatening tenants, never seen an agent like JLL Stratford.
5/5
GoogleExcellent service! Hats off to Gytis who's very responsive and resposible. It's a pleasure to have JLL's support in renting.
Dear Zhe, what lovely feedback to receive for Gytis. Many thanks for taking the time to review.
5/5
GoogleTianne was extremely helpful and accomodating through the process which went smoothly so a big shout out to her
Dear Wassay, thank you for taking the time to review, I will make sure this is passed on.
5/5
GoogleGytis, also known as the man the myth the legend, has been incredibly helpful during our whole buying process
Many thanks for your review, I will ensure this feedback is passed on.
5/5
TrustpilotProfessional and helpful
Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.
5/5
GoogleWe used JLL for our sale and purchase. Sam and the team were great - great communication, good advice, and always very responsive and helpful. I would highly recommend them.
5/5
GoogleRating only, no written review.
Hi there, thank you for your 5 star rating!
5/5
GoogleCan thoroughly recommend Michael Chu at JLL. Michael was very professional, knowledgable and helpful during my search.
Dear Daniel, thank you for your 5 star review and kind words for Michael! Thank you, JLL
5/5
GoogleExcellent service, specifically a massive thank you to Sam. He was diligent and proactive throughout the selling of our flat. Without his herculean effort the process could have taken a lot longer.
5/5
GoogleMichael at JLL was great at communicating with me what was going on with the sale, also managed the queries from the buyers well, very happy with the experience and would definitely use JLL again for a property sale.
5/5
GoogleGreat agency, had a very good experience from day 1, from getting the contract to day-to-day management of the flat. Especially our property manager, Tay Hussein, is always so helpful, responds quickly and is generally very proactive.
Dear Elizaveta, thank you for the 5 star Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to lettings team. Best wishes, JLL
5/5
GoogleVery good experience with Michael throughout the purchase process of our new home in London. Michael is transparant, flexible and has a ‘getting things done’ mentality. Definitely recommended to any future sellers!
5/5
GoogleAs first time buyers I can recommend JLL Greenwich enough. Micheal was brilliant throughout the entire process. Great communication and worked really hard to make sure it all went smoothly.
Dear Dan, we can't thank you enough for sharing you feedback with us, fantastic to hear that Michael was brilliant and worked very hard to make sure all went smoothly. Thank you, JLL
5/5
GoogleJLL have been excellent whilst managing the sale of 2 properties for us. Michael Chu is extremely professional, knowledgeable and committed to providing an outstanding service. Jonathan runs a very good team. I would highly recommend them.
Dear Joan, thank you very much for your 5 start review and for giving a shout out to Michael and you would not hesitate to recommend him! Thank you, JLL
5/5
GoogleA brilliant team to work with. Very quick to respond to any concerns of mine and the JLL team in Greenwich dealt with my constant barrage of questions in a very courteous and professional manner. I’d recommend them to anyone who wants to sell their home.
Dear Tony, thank you for taking the time to sharer your experience with us, it means a lot! Best wishes, JLL
5/5
GoogleHad a really good experience with Isobel. She was very kind and helpful from the second we met and also managed to get the property sorted for me very quick. Can definitely recommend JLL Greenwich.
Hi there, thank you for your 5 star review and kind words for Isobel, pleased to hear she was kind and helpful. Thank you, JLL
5/5
GoogleWould definitely recommend JLL, in particular Michael Chu. He was helpful and reliable and nothing was too much trouble, often responding to emails on his time off. Would 100% recommend.
5/5
GoogleCouldn’t have been happier with the service JLL offered, especially Michael Chu who was great from the start! Helped the buyer navigate the process to speed things along. Very quick to respond to questions and provide updates on how the process is progressing
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
