5/5
Google5 star communication and follow through. Sale achieved quickly. Completely transparent. I would recommend.
Agent replied · 9 November 2024
Dear Chris, Thank you for taking the time to leave such a wonderful review, your comments … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExceptional team at JLL navigated the sale of flat located within River Gardens development - the go to for development. Highly recommend selling your home with JLL, Greenwich
Agent replied · 9 November 2024
Dear Dan, We're very grateful for your 5 star review, it means a lot! … More
5/5
GoogleWe have rented a property by JLL through Alfie. He was so helpful. The process was so smooth and easy. He helped us in each and every step even out of his office hours. Will highly recommend JLL.
5/5
GoogleVery impressed by JLL in Greenwich. Michael was my main point of contact and he was knowledgeable about the market, always contactable, helpful and supportive. I would highly recommend them for anyone selling a property in the Greenwich area.
Agent replied · 9 November 2024
Dear Peter, Thank you for your kind word to Michael and for leaving us 5 star review, it … More
5/5
GoogleWe have sold our flat recently with JLL. Michael and his team have been very good, very responsive and super helpful during the whole process. highly recommend!
Agent replied · 22 December 2024
Dear Sebastien, We're very grateful for your 5 star review! … More
5/5
GoogleHad great experience in renting business with help and assistance of George Reeves. Highly recommended this office!
5/5
GoogleI must say we were so lucky to have this fantastic apartment just before the new term started, everything won’t be so smoothly without the help from Mr George Reeves in JLL ! Professional, kind and very patient ☺️Will definitely recommend them to my friends & other families when they need property service in London . 👍 …
5/5
GoogleRating only, no written review.
5/5
GoogleGeorge Reeves helped me quickly and efficiently in securing the rental apartment that I wanted.
Agent replied · 26 August 2024
Dear Ina, thank you for your 5 star rating and for giving a shout out to George. Thank you, JLL
5/5
GoogleI worked with George Reeves. He was great , professional and got me moved in in under two weeks
5/5
GoogleI recently worked with JLL and George Reeves to find a new flat. Thanks to George's exceptional assistance, I was able to rent a beautiful and perfectly sized flat. JLL stands out as a very professional agency compared to others on the market. Thank you, George!
Agent replied · 26 August 2024
Dear Liliia, thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to George, we're certain he will appreciate your kind words. Many thanks, JLL
5/5
GoogleWe have had an amazing experience renting a property in London with JLL especially because of George Reeves. He made the process extremely smooth and hassle free. He has remained to be helpful with any issues we have with the property and is very prompt in responding to our queries. I would highly recommend him
Agent replied · 26 August 2024
Dear Rumana, thank you for sharing your experience with us, it means a lot! Great to hear that George was helpful, prompt and responsive, he will be pleased to read your comments. Thank you, JLL
5/5
GoogleI rented a flat recently with George Reeves and he was very helpful and efficient. Very happy with everything. Great service.
5/5
GoogleHad an amazing experience renting here with the help of George Reeves. Thanks to him the renting process was fast and easy! 👍🏻 …
5/5
GoogleI recently rented a flat with the help of George Reeves, he was great throughout the whole process, helping me with everything along the way.
Agent replied · 12 May 2026
Dear Chris, Thank you for your feedback. We're pleased to hear that George Reeves provided excellent assistance throughout your flat rental process. His dedication to helping you every step of the way is appreciated, and we're glad he made your experience positive. Thank you, JLL
5/5
Googlewe are moving into a new apartment with JLL and have had a fantastic experience in every way. George Reeves was very helpful and efficient from viewing to moving in. always available for any questions or help. would definitely recommend.
Agent replied · 12 May 2026
Thank you for sharing your fantastic experience with JLL during your move to a new apartment. We're delighted to hear that George Reeves provided such helpful and efficient service throughout the entire process, from viewing to moving in. George's availability and readiness to assist with questions demonstrate the level of customer care we strive for at JLL. We greatly appreciate your recommendation and are pleased that we could make your moving experience a positive one. We hope you enjoy your new home and look forward to continuing to provide excellent service.
5/5
GoogleGeorge Reeves was fantastic to find our rental apartment. He was very responsive and had great knowledge on the property. Would definitely recommend him and JLL Kensington!
Agent replied · 12 May 2026
Thank you for your positive feedback about George Reeves and JLL Kensington. We're delighted to hear that George provided fantastic service in helping you find your rental apartment. His responsiveness and extensive property knowledge are qualities we value highly at JLL. We appreciate your recommendation and are glad we could make your apartment search a positive experience. We hope you're enjoying your new home and look forward to assisting you with any future real estate needs.
5/5
GoogleI rented a one bedroom apartment in Bridgeman house in 375 Kensington…. I had the pleasure of dealing with George Reeves, he carried out the Veiwing and negotiated on my behalf, service at all times have been by outstanding and I would recommend JLL as a company and especially George Reeves as the agent.
Agent replied · 24 January 2025
Dear Jim, we're delighted to hear about your positive experience with George Reeves at Bridgeman House. His exceptional service and negotiation skills exemplify our standards at JLL. Thank you for your recommendation of both George and our … More
5/5
GoogleI had a fantastic experience with JLL Kensington High Street, thanks to George Reeves. He’s a helpful agent who assisted me in finding a great property that perfectly suited my needs. His professionalism and knowledge of the market made the process very smooth. I highly recommend George Reeves for his exceptional service.
Agent replied · 11 November 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. … More
3/5
GoogleVery slow in response
5/5
GoogleWonderful experience i had with the agent George Reeves.
5/5
GoogleWonderful service from JLL and George Reeves over the years. Always available and super helpful.
5/5
GoogleI had an amazing experience with George Reeves, dealing with him was so easy and he was so helpful throughout the whole procedure. Thanks alot George
5/5
GoogleGeorge Reeves helped me source an amazing flat, was very fast to respond, very proffesional and helpful with everythig. Highly recommend !
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
