Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExceptional team at JLL navigated the sale of flat located within River Gardens development - the go to for development. Highly recommend selling your home with JLL, Greenwich
Dear Dan, We're very grateful for your 5 star review, it means a lot! … More
5/5
GoogleWe have rented a property by JLL through Alfie. He was so helpful. The process was so smooth and easy. He helped us in each and every step even out of his office hours. Will highly recommend JLL.
5/5
GoogleVery impressed by JLL in Greenwich. Michael was my main point of contact and he was knowledgeable about the market, always contactable, helpful and supportive. I would highly recommend them for anyone selling a property in the Greenwich area.
Dear Peter, Thank you for your kind word to Michael and for leaving us 5 star review, it … More
2/5
GoogleWas a great experience. But have been waiting for my deposit for 2 months which has been disappointing.
Dear Alex, thank you for your feedback. I will ask someone contacts you regarding your deposit.
5/5
GoogleEilis is a fantastic agent! Incredibly helpful during my property search to find my dream flat
Dear Isobel, thank you for your feedback for Eilis, I will make sure this is passed on.
5/5
GoogleI had a great experience working with JLL as my lettings agent. Siobhan was especially fantastic - very responsive, helpful, and professional throughout the whole process. She made everything smooth and stress-free and thanks to her support, I’m now happily settled in my new flat. Highly recommend!
Dear Sebastian, many thanks for taking the time to leave a review with such positive feedback. I will make sure this is passed on.
1/5
GoogleHad the worst experience ever, held on to reservation fee which was refundable after cancelling for over a year. Ignored multiple times and lies to me twice regarding the same.
5/5
GoogleRating only, no written review.
5/5
GoogleWonderful service from Jacqui and her team. Professional, friendly and would highly recommend Thanks guys!
Thank you so much for writing this superb 5 star Google review for our Chesham Sales team. It was great to read that you received wonderful service from Jacqui and her team and that you would highly recommend them. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent service - everything went according to plan with the sale under Jacqui and her highly efficient team
Thank you so much for taking the time to write this superb 5* Google review for our Chesham team, led by Jacqui Cuthbert. We are delighted to hear that everything went according to plan with your sale and that you received excellent service. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleFrosts Partnership Chesham. Great bunch of people very helpful and understanding with the sale of my late father’s property, I would like to thank the manager Jacqui Cuthbert for the prompt response when I had to get the house valued, I needed three estimates for probate the two other estate agents I used I had to wait a couple of days but Jacqui came with in 20 minutes of me calling and this sealed the deal of who I was going to use to sell my dads property. Jacqui has a very high knowledge of the aria and knows the market. All the staff at Frosts are very helpful and always keep you in the loop and they are always on the other end of the phone to answer any questions you may have. Fantastic people to deal with, with a friendly and professional manor all the way through the process of selling my father’s house. It’s been emotional and a pleasure, thank you. M.
Thank you so much for taking the time to write this superb 5* Google review for our Chesham Sales team and especially Jacqui Cuthbert. We are delighted to hear that you found all the staff very helpful and fantastic to deal with. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleJacqui and her team were fantastic and above all, they are trustworthy! Unfortunately, that’s not something we can say about many of the other big estate agents in the area. They were always helpful finding viewings and held our hand through to completion. We found the home we wanted and Frosts made the experience as simple and stress-free as possible. Thank you! ,
Many thanks for writing this fantastic 5 star Google review forJacqui and our Chesham Sales office. It was a pleasure to hear that you found the home you wanted and Frosts made the experience as simple and stress-free as possible. We will pass your comments on to Jacqui and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleVery pleasant and helpful.
Hi Serena -Many thanks for writing this 5 star Google review for our Chesham Sales office. It was a pleasure to hear that they were so pleasant and helpful. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent service with good communication. Very knowledgeable and friendly staff, thank-you!
Hi Matthew - Thank you so much for taking the time to write this fantastic 5* Google review for our Chesham Sales team. We are so pleased to hear that you received excellent service and good communication from our knowledgeable, friendly staff. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
4/5
GoogleI found Jacqui's local knowledge of the housing market very reassuring and valuable. It was good to always be able to get hold of someone in the office who knew my property and the current situation. Of all the estate agents I have used, I would definitely recommend Frosts for a decreet, professional, no nonsense service.
4/5
GoogleThis review is written by Semita. Jacqui and Alex have been extremely accommodating and very helpful. Keep up the good work. Thank you from our family.
5/5
GoogleExcellent service & a pleasure to deal with. Jacqui and Alex ensured a speedy sale & communication was exceptional.
Hi Linda - Thank you so much for taking the time to post this 5 star Google review for Jacqui and Alex from our Chesham Sales team. We are so pleased to hear that they ensured a speedy sale and that the communication was exceptional. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe had Frosts as the agent for both our sale and purchase which spanned from around May - December 2024. The service received was excellent. We were in a long chain which at times looked like it might never align but Jacqui really worked hard to organise everybody else and ultimately secure the exchange and completion. Thank you for everything.
Hi Sarah - Many thanks for writing this fabulous 5 star Google review for Jacqui and our Chesham team. It was great to hear that the service you received was excellent and ultimately secured your exchange and completion. We will pass your comments on to Jacqui and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleFantastic service from start to finish. Jaqui, Alex & the whole team at Frosts in Chesham were an absolute pleasure to work with and most importantly got the job done. Nothing like the stereotypical view of an estate agent, they are straightforward and plain speaking. I strongly recommend them. Thank you.
Hi Richard - Many many thanks for writing this fantastic 5 star Google review for our Chesham Sales team. It was great to hear that they were an absolute pleasure to work with and got the job done! We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI bought my property through Frost and found them to be incredibly helpful throughout the purchase process, from initial viewings to completion. Nick and Jacqui were very supportive and happy to take time to explain anything I was unsure of or didn't understand, which is especially reassuring to a first time buyer! Would definitely recommend their services.
Hi Carla - Thank you so much for taking the time to post this 5 star Google review for Jacqui and Nick and our Chesham Sales team. We are pleased to hear that they were incredibly helpful throughout the purchase process, and that you would definitely recommend their services. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
4/5
GoogleHad a smooth experience finding our new place. Tianne- our agent, was really helpful and very sweet throughout the whole process!
5/5
GoogleTianne was amazing with helping us finding a flat- made it so easy and stress free and so down to earth
5/5
GoogleHad a very smooth experience. Special thanks to Gytis who was very professional and helpful!
5/5
GoogleGreat experience with Gytis
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
