Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis agency is my saviors. They help to the maximum with supporting in each steps, especially Jazmin , she is an amazing person , thank you very much.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleA very big thank you to Jazmyn and the entire team for their help in making our move very smooth and stress-free! We really appreciate your support and professionalism!
Many thanks for the great 5* review and your kind words Ronke. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently let the property through the Mann letting agent team. I highly recommend and appreciate your service. It was very helpful and quick. Thank you for everyone who support us.
Thank you Chathuri for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GooglePaul has been brilliant from start to finish, explaining the law changes, finding a tenant and dealing with the whole porcess. Thank you!
Thank you so much for your fantastic review! We are thrilled to hear that Paul provided excellent service and made the entire process seamless for you. It was a pleasure working with you and we look forward to future collaborations. Kind regards, Lucy, Customer Relations.
5/5
GoogleHappy with Holly and Paul. They are very helpful. The processes is clear and fast.Looking forward to renewing the agreement next year.
5/5
GoogleA really good experience with the letting team from Mann (Paul in particular) - they were able to answer all of my questions and made the process of renting my property seamless.
Thank you for taking the time to leave us your 5* review Luke! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleJazmyn has gone “above and beyond “ in helping my son and grandson find a new rental property after what has been a very traumatic time for them. I would have no hesitation in recommending Mann agents .
Thank you Valerie for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
3/5
GoogleA swift process ensured by strict deadlines. Working with Leah (one of the agents in the Canterbury branch) was very pleasant, she went out of her way to help us, and was extremely prompt with email responses. If possible, work with her! Overall not disappointed working with this company. Definitely recommended.
5/5
GoogleI was so blown away by how attentive Jazmyn was to what I was looking for. She was so polite, helpful and very knowledgeable In the field of property lettings. I highly recommend Mann the team are really lovely and property management always get back to you which I know from experience is such a blessing. Thank you so much
Many thanks for your fantastic 5* review and thanks for your kind words Meems. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently moved to Canterbury from London and was able to find a house for my family and myself to move into fairly quickly. This is thanks to Lauren and Danny of Mann Estate Agents, Canterbury. Both Lauren and Danny were extremely helpful, efficient and professional in dealing with my case, stepping in where necessary to expedite the paperwork and moving things along real quickly (with some humour from Danny ). I am impressed and deeply grateful for everything they have done and how easy and effortless they made it seem. A huge thanks to both of you from the bottom of my heart. Tinaz 👍😄 Its now April 2025 and I've had another effortless move once again, thanks to Holly Constable & Paul Hughes' professionalism, efforts and friendly attitude. My family and I are very grateful to Mann Estate Agents for being there for us and making our move a very pleasant one. Tinaz & family.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleJazmyn was absolutely amazing and went above and beyond for us. She knew exactly what we needed in a flat and we had the keys to somewhere within 2 weeks. Would highly recommend this estate agents.
Thank you Ruby for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleMann has been very helpful throughout the process of renting out student home, Jazmyn especially. From the initial viewing of the property to the subsequent communication and finally the move in day. They even left us a nice package with some welcome gifts. I would recommend them, especially to any students looking for accommodation!
Thank you for your terrific 5* review and recommendation Chi. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently used Mann to let my property and it was a very quick and easy process. The team found a tenant within 2 weeks of listing and then provided me with all the necessary information. A really helpful group of people and would recommend to others. Paul, Jordan, and Jazmyn all very personable and helpful.
Thank you Hamish for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis agency is fantastic and super helpful. They quickly helped me to find the accommodation ( it took only 10 days from the first viewing until our moving into the beautiful house) Jazmyn and Nathan are nice and helpful tenancy agents, they patiently explained me all the information I need to know as I am not English. They saved my life ❤️
Hi Olha, Thank you so much for your fantastic 5* review! We're thrilled to hear that Jazmyn and Nathan were able to assist you so efficiently and make your move smooth and stress-free. Best regards, Lucy, Customer Relations Team
5/5
GoogleThis is the first time i have moved house, and Jazmyn was absolutely amazing with us! Not only was she active at getting in touch with us she also helped us find our perfect property which wasn't even put online yet! Not forgetting the very quick email replies and the smooth process through it all! I cant thank you enough!
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJazmyn has been super friendly and helpful, she made the viewing process so enjoyable and answered any questions we had with no hesitation. Her communication has been amazing and there’s hardly been any wait between emails! I’m so grateful as moving is such a stressful process and she’s really taken some of that worry away🥰 from my personal experience I would really recommend Mann Canterbury, definitely the best letting agents I’ve dealt with so far!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
Googlemodern, stylish office
5/5
GoogleWe had George Reeves showed us some properties in 375 Kensington high street. George was very professional and knows the area really well, very efficient and knows everything in details.
Thank you so much for leaving a review, it is lovely feedback to read.
5/5
GoogleThank you to Joshua Greaves from Lettings Consultant, Chelsea & Knightsbridge JLL for being super efficient and responsive on managing the letting contract I just signed for this week . I am very happy in my new lovely apartment . Thank you once once more
5/5
GoogleI was abroad and looking for a flat in London to move from and the team was so efficient and helpful. Very stress free and super professional. Would recommend to anyone! Thank you Olivia for all your help!
5/5
GoogleI worked with Olivia Barber, she was super professional, quick response and she help me find my perfect home. Really good service in JLL!
5/5
GoogleGytis was an extremely helpful agent throughout the renting process
Dear Harkarun, we're very grateful for your 5 star review, it means a lot! Many thanks, JLL
5/5
GoogleAmman Ahmed is an amazing property manager! He is quite proactive in responding to my queries and promptly ensures that any issues I report are addressed asap. Really appreciate the support he's been providing me with my rental
Dear Rashi, Thank you for your positive feedback about Amman Ahmed. We're thrilled to hear … More
5/5
GoogleAmman Ahmed is a great property manager. Very prompt with responses where possible.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
