Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleReview at move out: Sadly, I find myself having to return to what was earlier a good review for this company. However, having moved out 10 days ago and been totally ignored ever since, with no sign of our deposit, I am revising my review to …
Dear Joe, thank you for your 5 star review and your kind words for Hanan and Alessandra, we'll make sure to pass this on to them. … More
5/5
GoogleMe and my friends recently rented a house and we had the pleasure of working with Tasif, and I couldn't be more impressed with the service provided. From start to finish, Tasif was incredibly professional, attentive, and thorough. He went …
5/5
GoogleWe recently had the pleasure of working with Tasif, and we couldn’t be more impressed with the outstanding service we received. From the beginning, Tasif went above and beyond to ensure that the entire process was smooth, efficient, and …
5/5
GoogleI wholeheartedly recommend Tasif as a reliable real estate agent. From the initial payment of the holding deposit to the final steps of signing the contract, he has consistently provided a sense of reliability and peace of mind. His …
5/5
GoogleTasif has been absolutely amazing throughout our entire rental process. From the beginning, he was attentive, responsive, and always went the extra mile to ensure everything went smoothly. His professionalism and commitment made the …
5/5
GoogleJust completed my rental process and Eilis was crucial in helping us throughout the process of moving and checking the new apartment. Not only she proposed something we liked but also she was very good at showing all the different steps and …
5/5
GoogleWe had an outstanding experience working with Erjana from this JLL office. From start to finish, she was absolutely amazing. She guided us through every step of renting our new place, making the entire process smooth and stress-free. Her …
5/5
GoogleA Heartfelt Thank You for Your Exceptional Service Dear Mr. Ollie Albrecht, …
5/5
GoogleI had a fantastic experience working with Eilis at JLL. She was incredibly patient and understanding, especially when my needs changed slightly throughout the process. Eilis was always super quick to respond, ensuring that I felt supported …
5/5
GoogleI'd like to express my gratitude for Stefania Schiavon, our property manager. She has been incredibly helpful, and I can't recommend her enough. Stefania consistently responded promptly and efficiently, addressing and resolving any issues …
Dear Prismika, Thank you very much for taking the time to share your feedback with us! Great to … More
1/5
GoogleI am having a trouble getting my deposit back, ever since I provided the full proof of payment for the bills and that I have a full right to get the deposit returned, Paige Waller (the property manager) has immediately stopped replying to …
Dear Hyunjee, we're sorry to read your comments and I would like to help you to solve the issues you have mentioned above. If you would like to discuss this further please do get in touch on Jo.Ferreira@jll.com. Thank you, JLL
5/5
GoogleI had a great experience with Adam Garson from the Canary Wharf office of JLL. As usual looking at properties and negotiating lease and details can be a …
Dear Tim, thank you for visiting us at Canary Wharf office! Pleased to hear that Adam was responsive and helpful throughout the move in process and we'll make sure to pass your feedback on to him! Thank you, JLL
5/5
GoogleMy experience with the JLL team during the process of corporate relocation for my client was nothing short of exceptional. …
Dear Kassy, it's not every day that we receive feedback as detailed and thoughtful as yours! Fantastic to ear that Joanna and Indra were great at helping you with your property search and we hope you we can assist you again in the near future! Thank you, JLL
1/5
GoogleExtremely shocking experience after renting for almost 3years with these guys. Our deposit has been wrongly kept on hold for more than 4 months now. 1st they tried to wrongly charge us for damages which were pre-existing when we moved in. …
Hi there, we are sorry to read your comments here. After checking our records we can see that above mentioned issues have been looked at and if you need any further assistance please do not hesitate to get in touch on Paige.Waller@jll.com. Thank you, JLL
5/5
GoogleJennifer Dawson at JLL has been fantastic in helping me to find the perfect James Bond apartment in Canary Wharf at Landmark Pinnacle with stunning views across the London skyline. From the first viewing, making an offer and signing …
Dear Andrea, thank you for taking the time and leaving us 5 star review, it means a lot! Great to hear that Jennifer has been great at finding you a perfect home. Many thanks, JLL
5/5
GoogleI recently had the pleasure of being helped by Ayesha in the CW office to find a new property to rent. She asked very specific questions and was able to tailor multiple viewings for me in a short time frame. She was very efficient, honest …
Dear Jordan, thank you for taking the time to share experience, we're very grateful! Thanks, JLL
5/5
GoogleI have been partnering with JLL for two years for both Amory Tower and then Horizons Tower which has been an absolute pleasure. …
Dear Aydan, thank you for leaving such a lovely review, it means a lot! Fantastic to hear that Stefania has been professional, responsive and goes above and beyond to ensure a smooth process, we'll make sure she gets the recognition she deserves! Thank you, JLL
5/5
GoogleJust moved internationally and finding a flat had been very stressful, among 1 million other TODOs. …
Dear Asher, thank you for your kind feedback and kind words for Ayesha, we'll make sure to pass this on. Thank you, JLL
1/5
GoogleI am extremely disappointed with JLL's service. We vacated our premises in January 2024, provided all necessary bills and proof of payment, yet they are still holding our deposit. They keep making excuses about the utility provider, which …
Dear Autone, I am really disappointed to read your comments here and I am keen to review what went wrong on this occasion. If you could please get in touch on Jo.Ferreira@JLL.com to discuss this further. Thank you, JLL
5/5
GoogleDanny from the JLL Canary Wharf office was really professional from start to finish of our purchase. …
5/5
GoogleWe were very pleased with all the arrangements and thank Lauren, Joanna and Indra for arranging for a new tenant to occupy our apartment hopefully for another 12 months. Each of you assisted us in your specific roles and we are very …
5/5
GoogleWe had a fantastic experience working with JLL Westferry Circus when renting our new home. The team was incredibly professional, knowledgeable, and responsive throughout the entire process. …
1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
5/5
GoogleJLL has several branches worldwide, and one of the branches is well-known by the name JLL London City in England. Actually, if I had the opportunity, I would rename this branch to JLL Hannah Linch. Yes, exactly! That is not an exaggeration, …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
