Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe Sales Team at JLL have been excellent throughout the process of our house sale. They have been professional, considerate, friendly and polite. Jonathan was very professional and spot on with the valuation. For the viewings …
Dear Judith, thank you for review, it is lovely to receive such brilliant feedback and I will make sure Jonathan and Michael are made aware of your brilliant comments. Good luck with your future plans.
5/5
GoogleAmazing support and service from Keely Wesley both during and after our rental! Real care and commitment, and helped us resolve issues even after we’d moved out. Many thanks and highly recommended! …
Dear Ben, what lovely feedback to receive, thank you for taking the time to leave a review.
5/5
GoogleFrom start to finish the whole team has been really outstanding at clear and rapid communication. I can’t stress enough how important that is for the process of selling your home. They always whatsapped me immediately with feedback and when …
Dear Patrick, thank you so much for taking the time to leave such a detailed and positive review. We are so pleased to have helped with the process and wish you well in your new home.
5/5
GoogleA huge thank you to the entire team at JLL for their outstanding support with the sale of my apartment. After an unsuccessful attempt with another estate agent, I turned to JLL on a friend’s recommendation - and I’m so glad I did. From day …
Dear Rob, thank you for taking the time to leave such a detailed and positive review for our Greenwich branch. We are so pleased to have been able to assist and wish you the very best moving forward.
5/5
GoogleWe had an amazing experience with Eilis from the JLL team throughout the entire process of lease agreement. The whole process ran very smoothly thanks to her - the communication was very quick, clear and straight to the point, and she was …
Hi Anna, thank you for leaving such positive and detailed feedback for Eilis, she will be delighted. We wish you well in your new home.
5/5
TrustpilotGreat Communication
Ru has been fantastic and super on top of all communications. Making all things super easy and clear with managing the property.
Dear Christina, many thanks for taking the time to leave a five star review.
5/5
TrustpilotExcellent response time and support
Excellent response time, help way above normal
Thank you Peter for taking the time to leave a five star review.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through. It’s honestly ridiculous, either don’t promise to call back, or live up to the expectations you’ve set yourself. The lack of basic communication is highly unprofessional and very disappointing.
5/5
GoogleEilis M is brilliant, working with her was a breeze. Fast responses, got me what I needed when I needed it.
Many thanks Thomas for a five star review, I will make sure Eilis is made aware.
5/5
GoogleEilis Moloney has been nothing but helpful with our search and sourcing of a property - responsive, informative and has clearly had both our interests and the landlords at her core focus. Would recommend her and the extended team highly.
Dear Alex, thank you for leaving such a positive review, I will ensure this is passed on.
5/5
GoogleOur first contact was late on a Friday at 5:45 PM, and the call continued well beyond closing hours, a true testament to their dedication. The team has been consistently flexible, efficient, and clear in communication. A special thanks to Olivia for going the extra mile with live viewings and for patiently sharing all the information we needed throughout the process.
Dear Zeyneup, what wonderful feedback to receive. Thank you for taking the time to review.
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating.
5/5
GoogleI had a fantastic experience working with Joshua. He was professional, approachable, and always quick to respond to any questions I had throughout the letting process. Everything was handled smoothly and efficiently, and he went the extra mile to make sure everything was stress free. I’d highly recommend Joshua to anyone looking for a reliable and supportive letting agent.
Dear Abdullah, thank you so much for your positive review for Joshua, I will ensure this is fed back.
5/5
GoogleGreat service, Luke is a great property manager who is incredibly attentive and any issues raised is dealt with in a very professional manner
Thanks Dane!
5/5
GoogleTeddy has been fantastic when I have needed anything and renting with MS has been an easy experience.
Thanks Robyn, glad we could help😊 …
4/5
GoogleTeddy and the Morley team are wonderful. They are efficient in responding to property issues reported and tenancy renewal. I am happy with their service delivery.
Thanks for the review!
5/5
GoogleGreat customer service from Alice. She was a huge help with renting my flat. She is a very friendly person with a very pleasant attitude. I highly recommend her.
Thank you, glad Alice could help with your rental😊 …
5/5
GoogleThis is my first time using estate agent to rent a house and all staff who attended to me were professional and knew what they were doing. I also acknowledge Mr Alex Richard (my house manager) for his fast and reliable service, also Ms Evie who signed me up from start to the end. Thank you
Thank you, glad the team could help!😊 …
5/5
GoogleIt was pleasant to work with a local company who hopefully had their finger on the pulse of the Eynsham market. Going through a turbulant time politically with a General Election was smoothed out by the staff and even a change of Solicitor did not phase them.
Thank you, Roger. A pleasure to work with you.
5/5
GoogleRating only, no written review.
Thank you for your 5 star review Bernard. We were delighted to see the sale reach a successful conclusion.
5/5
GoogleExcellent agent
Thanks for the review Guy, I'm glad we got it through within the desired time frame. Good work by all involved!
5/5
GoogleReally good estate agents with very helpful and friendly service. We would especially like to recommend / thank Mervyn and Amy who helped and supported us with the purchase of our house. Would 100% recommend.
Thank you for your kind review, I hope you are slowly getting settled in your new home. We got there in the end!
5/5
GoogleGood service and helpful when buying a property. The personal service from this office was very professional and I was kept informed and provided with information when requested. Excellent local knowledge. Thank you
Thank you for the kind review Sue, I'm delighted you finally secured the property, no doubt we will see you regularly around the village.
5/5
GoogleMervyn and Amy did a fantastic job helping us buy our dream house near Bampton. The property was a renovation project with lots of potential, and they supported us at every step. They helped us negotiate a fair price and communicated efficiently with the seller regarding various issues raised during multiple surveys. They also kept the sale on track while the grant of probate was pending. Agents were very accommodating with multiple visits from surveyors, tradespeople, and our architect, even helping to move items to the driveway before completion day. We would highly recommend them!
Thank you for your lovely review, Yaro. We're delighted to have been part of your property journey and so pleased you secured this property. We take pride in offering exceptional service and are thrilled to have made your purchase experience successful. Your recommendation is greatly valued.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
