Trusted Agent profile Β· Greater London, London and West Yorkshire
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5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJada is wonderful and supported me far beyond expectations. She communicates proactively and always made sure I had the essential information I needed. On top of that, she went the extra mile to make the whole process smooth and stress-free. I would highly recommend JLL anyone new to the city and looking for an apartment.
5/5
GoogleGeorge Reeves provided smooth and efficient support throughout the entire process, from the initial viewing to the provisional agreement and final contract. Iβm very pleased to have been able to choose my new home thanks to his attentive service.
5/5
GoogleAmelia is a brilliant agent who made my big move from Australia to London such a smooth, stress-free and straightforward process. I am so grateful for the kind assistance from Amelia especially with my busy schedule as a full-time clinician. Will highly recommend!
Dear Zhan, what a wonderful review to receive for Amelia. Best of luck with the big transition and thank you for taking the time to leave feedback.
5/5
TrustpilotReally good company
Really good company, Hannah Davis was my property manager, she has been a great help throughout my tenancy and resolved all the issues attentively and effectively. Highly recommend her and the company.
Many thanks for taking the time to leave Hannah a review.
5/5
TrustpilotReally helpful!
Really helpful! Especially thanks for my agent Suth Lucian Canbert.
Thank you for a 5* review.
5/5
TrustpilotAppreciation for Excellent Support from JLL and Lucian
Dear JLL Team, I would like to take a moment to sincerely thank your team for the professional and thoughtful support I have received during my rental process. In particular, I would like to highlight the outstanding work of my agent, Lucian, whose dedication and care made a real difference for me. From the very beginning, Lucian has been incredibly responsive, patient, and attentive to all my needs and concerns. He not only guided me clearly through every step of the process but also provided solutions whenever challenges arose. His professionalism, efficiency, and kind attitude made what could have been a stressful journey into a smooth and reassuring experience. I deeply appreciate his commitment, and I feel very lucky to have had his support. It is clear that Lucian not only represents the high standards of JLL but also brings genuine care and responsibility into his work. Thank you again to JLL for having such an excellent team member. I will definitely recommend your services to my friends and peers in the future.
Thank yo for taking the time to leave such a positive and detailed review.
5/5
TrustpilotHannah Davis is very helpful andβ¦
Hannah Davis is very helpful and extremely efficient, always making sure to reply to my enquiry promptly and sufficiently. I am more than satisfied with her service and recommend her to all.
Many thanks for a 5* review.
5/5
GoogleOutstanding by far the best agent i have dealt with ππ β¦
Thank you so much for your fantastic review! π We're thrilled to hear that you had such a positive experience with us. Your kind words and thumbs up mean the world to our team. If you ever need anything in the future, don't hesitate to reach out. Cheers to more outstanding experiences ahead! ππ β¦
5/5
TrustpilotWeβve been so impressed with Jo fromβ¦
Weβve been so impressed with Jo from JLL! Their attention to detail and responsiveness are second to none. Any issues weβve raised have been dealt with immediately, and resolutions have consistently been in place within 24, 48 hours. As tenants, this has been the best experience weβve had so far - professional, efficient, and genuinely supportive. Couldnβt recommend Jo more highly!
What a lovely review. Thank you for taking the time to leave feedback.
5/5
GoogleJust woken up in our new house and thought I'd take a moment to thank R&D Royton especially Jade, Oliver and Michaela. Jade has practically held my hand through the whole process with total β¦
Thanks Sue, glad we could help!π β¦
5/5
GoogleHouse nearly finalised , big a great process big thanks to jade , Oliver and Amber for all the hard work and help during the process would defo recommend
Thanks Alfie, glad we could help!
5/5
GoogleErjana is a literal Angel, from the moment I spoke to her over the phone she put me at ease. Moving out for the first time I had so many questions which she was more than happy to answer no matter the time! Her communication was impeccable β¦
5/5
GoogleIt was a real pleasure working with Gytis! This has been one of my best experiences with a lettings consultant. From day one, Gytis was very attentive and a pleasure to work with. At each step, he made sure I understood the renting terms β¦
5/5
GoogleAmazing service from JLL Stratford Lettings team from start to finish. They have rented my brand new property pre-completion at the new site. The process was smooth and quick and I didn't have to worry about a thing. Beatrice provided me β¦
5/5
GoogleI had the pleasure of working with George from JLL City Real Estate on securing a rental property in London, and I cannot recommend him highly enough. β¦
Dear Alisdair, thank you for your positive feedback for George. I will make sure this is passed on.
5/5
GoogleItβs hard to find a lettings agent and property management company that treats you truly like a valued client and treats their job like a profession. JLL provided excellent service providing honest assessments and transparent communication. β¦
Thank you for your glowing review of JLL's lettings and property management services. We're delighted to hear that we met your expectations for professionalism, honesty, and transparency. It's gratifying to know that we handled the letting β¦ More
5/5
GoogleExtremely professional. Hanan was very supportive, always responsive, and guided me through every step of the process. I truly appreciated her help and guidance.
5/5
GoogleHad an excellent and super quick service with DDM lettings. Lucy Kerswill, our agent made the entire process so smooth without any form of unnecessary delays! We had eyes on a particular house and thankfully are now able to move into very soon, thanks to Lucy π
Thank you for your wonderful feedback! Weβre so pleased to hear you had such a smooth and speedy experience with DDM Lettings. Lucy will be delighted to know her support made the process stress-free and helped you secure the home you had your heart set on. Wishing you all the very best as you settle into your new place!
5/5
GoogleKate and the team at DDM Barton have been absolutely superb during the whole process of selling our late father's property. They were extremely helpful and proactive offering suggestions and helping my brother and with sorting things out as we lived some distance from the house. Thanks again for everything.
Thank you so much for your kind words. Weβre truly grateful you chose DDM Barton to help with the sale of your late fatherβs property. Kate and the team will be so pleased to know their support and guidance made things a little easier for you and your brother, especially with the distance involved. Itβs been a privilege to assist you through this time, and we wish you and your family all the very best for the future.
5/5
TrustpilotThanks Kathrine!
Kathrine has been professional, responsive and helpful throughout the whole of my tenancy.
Many thanks for leaving a review for Kathrine, I will make sure this is fed back.
5/5
GoogleJazmyn was really helpful. Made our move really simple. Would recommend
Thank you for your kind words, we are thrilled to hear that Jazmyn provided exceptional service during your move! We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI would warn any students against renting from these people, my son rented a propert for a year, he moved out in June, and has been fighting to get his deposit back since then, we call every week and are fobbed off with excuse after excuse, have been promised countless times that it's being sorted, It is now 7th August and he still hasn't got it back so if you're relying on your deposit to rent somewhere else you've got no chance.
Hello and thank you for taking the time to leave a rating. Iβm sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
2/5
GoogleI am sad beyond words, I donβt know if itβs Mann Canterbury be held accountable or the landlord. I just got the keys to the property. I am give a star to Holly and Jazmine who helped us with the process. But taking 3 stars away for receiving the house in a horrible state. 1) I received a key bunch with over ten keys, only 1 Works. 2) when we got to the house, the lights are not working, the freezer we asked for which was told to us is installed was not there. 3) windows donβt open and the extract above the hob doesnβt work. 4) we were coughing in smoke, because there was no freezer, we had to cook all the non-veg that we had when we moved. It was heart breaking to be honest. We are so bummed.our references took time, it doesnβt mean the landlord or agency didnβt have time to fix these issue . Do they know check the property before handover? Inventory list says, fire deductor does work, and bunch of other critical things, I am surprised by this.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI can not praise Neil and his team highly enough. They exhibit a professionalism, attention to detail, honesty and care that I have not come across in any other estate agency firm in Canterbury. From my phone contact with Charlie, who answered my questions quickly and efficiently to Neil coming to do the valuation and subsequent contact to get the contract agreed and in place, I felt cared for and respected. Please do not hesitate to use Mann of Canterbury for the sale or purchase of your property. Twenty out of ten, more if I could. Absolutely fantastic team.
Thank you so much for your kind words and appreciation, it means a lot to us! We pride ourselves on providing excellent service and it's always a pleasure to hear that our efforts are recognized. We strive to go above and beyond for our clients and it's wonderful to know that we have succeeded in doing so. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
