Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAmazing support and service from Keely Wesley both during and after our rental! Real care and commitment, and helped us resolve issues even after we’d moved out. Many thanks and highly recommended! …
Dear Ben, what lovely feedback to receive, thank you for taking the time to leave a review.
5/5
GoogleI had a fantastic experience working with Eilis while searching for a home to rent in North Greenwich. From our first interaction, she was professional, knowledgeable, and incredibly supportive. …
Dear Virinchi, thank you for taking the time to leave a review - and such a detailed positive one too. That is lovely feedback to read and I will make sure it is passed on to Eilis and her Manager.
5/5
GoogleA huge thank you to the entire team at JLL for their outstanding support with the sale of my apartment. After an unsuccessful attempt with another estate agent, I turned to JLL on a friend’s recommendation - and I’m so glad I did. From day …
Dear Rob, thank you for taking the time to leave such a detailed and positive review for our Greenwich branch. We are so pleased to have been able to assist and wish you the very best moving forward.
5/5
GoogleWe had an amazing experience with Eilis from the JLL team throughout the entire process of lease agreement. The whole process ran very smoothly thanks to her - the communication was very quick, clear and straight to the point, and she was …
Hi Anna, thank you for leaving such positive and detailed feedback for Eilis, she will be delighted. We wish you well in your new home.
5/5
GoogleFrom start to finish the whole team has been really outstanding at clear and rapid communication. I can’t stress enough how important that is for the process of selling your home. They always whatsapped me immediately with feedback and when …
Dear Patrick, thank you so much for taking the time to leave such a detailed and positive review. We are so pleased to have helped with the process and wish you well in your new home.
5/5
GoogleI had the pleasure of working with Eilis Moloney during the process of securing my new apartment, and I couldn't have asked for a more helpful and attentive letting agent. …
Many thanks for your brilliant review, I will ensure your feedback is passed on to Eilis, she will be delighted.
5/5
GoogleWe are so grateful to Eilis from JLL Greenwich for helping us secure the apartment we’ve been wishing for. From the very beginning, Eilis really listened to our needs and was proactive in reaching out the moment something suitable became …
Dear Mariyianna, what wonderful feedback to receive for Eilis, I will ensure this is passed on. Many thanks.
5/5
GoogleI’ve been a private tenant for almost a year now and have been very pleased by the maintenance and support provided by Keely from the JLL team. …
Dear Nicolas, many thanks for taking the time to leave feedback, we are so pleased you have had such a positive experience.
5/5
GoogleWe recently bought a house in Blackheayth through JLL in Greenwich but had to achieve the purchase quickly. We're very happy with the service provided by Michael Chu, the senior sales …
Dear Simon, Thank you for your positive review of our Greenwich office. We're pleased to … More
5/5
GoogleWe used JLL to sell our house and buy a new one. The valuation was sensible, we received a good range of offers and the service throughout the process was very responsive, with group WhatsApp to let us know about viewings (which were always …
Dear Katharine, Thank you for your positive feedback. We're delighted that our team provided … More
5/5
GoogleWe had the good fortune to work with Sam Palmer of JLL on the sale of our apartment in Greenwich. Sam took the time to first alert us to the possibility of a sale - when we were not even in the market - and brokered the deal with the …
Dear Shirley, Thank you for your wonderful review! We're thrilled to hear about your positive … More
5/5
GoogleI cannot praise highly enough the service given to my family by JLL during a complex sale of my house. Our agent, Michael Chu is a consummate professional and was calm and knowledgeable throughout. He worked ceaselessly on our behalf and we …
Dear Linda, We can't thank you enough for taking the time to leave such a fantastic review! … More
5/5
GoogleMy experience with Michael & JLL Greenwich has been nothing short of outstanding. From my first viewing of the property all the way up to completion, Michael has gone out of his way to maintain superb communication between all parties …
Dear Atkinse, Thank you for your glowing review of Michael and our Greenwich office. We're … More
5/5
GoogleAbsolutely excellent experience whilst selling my flat with Jonathan and Michael at JLL Greenwich. They have always been available to help since putting together the words to describe my property and arranging amazing photos to sell it …
5/5
GoogleWe recently sold our house with JLL, and were very happy with the service received. Michael was our main contact and was communicative and helpful, ensuring we were kept updated throughout. He was patient with our queries and issues, taking …
Dear Abigail, thank you very much for leaving such a fantastic review, it means a lot! Great to hear that Michael was helpful and you would not hesitate to recommend our JLL office in Greenwich! … More
5/5
GoogleAs first-time buyers, my wife and I were nervous about the entire process of purchasing a home. However, Sam Palmer from JLL Greenwich greatly exceeded our expectations. Sam is a great professional with honest and transparent approach. We …
Dear Max, Thank you for sharing your experience as first-time buyers. We're thrilled to … More
5/5
GoogleUpdate: 1 year later, I've decided to end my tenancy due to a change in work location. …
Dear Kyle, thank you for your kind comments regarding Dovile and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Many thanks, JLL
1/5
GoogleHad a viewing and then what followed was the most unprofessional service from their employee Tomi. Multiple emails, messages sent, even phone calls and got nothing in return. A total waste of my time. Made a complaint to his manager …
Hi there, We're sorry to read your comments here and we would like to help you to resolve … More
1/5
GoogleWe vacated the property on October 3rd. On the same day, JLL Greenwich conducted a check-out report at the property. On October 9th, we emailed to inquire about the status of the check-out report and when we could expect our security …
Dear Burçak, We're sorry to read your comments here, we would like to look in to this and … More
5/5
GoogleWe had a fantastic experience with Eilis Moloney when she showed us the rental property yesterday. She was incredibly kind, professional, and thorough, making sure we had all the information we needed. Eilis took the time to answer all our …
1/5
GooglePretty useless, standard UK agency experience. The agent didn't know anything about the property we were viewing, then during renting we had to fight to get any repairs done and sometimes we wouldn't get a reply for weeks. We had a faulty …
Dear Kamil. We're sorry to read your comments here and would like to address the issues you … More
5/5
GoogleWe had an exceptional experience working with Eilis Moloney to find our flat in London. From the very beginning, she was incredibly attentive, professional, and fully committed to helping us find the perfect place. She took the time to …
Dear Anna, We are really pleased to hear you enjoyed your experience with us and thank you … More
5/5
GoogleI had the pleasure of working with Eilis from JLL Stratford, and I couldn't be more impressed! From the start, her communication was exceptional, always prompt, clear, and genuinely attentive. Eilis made the leasing process not only …
Dear Laura, Thank you for taking the time to leave us a 5* review. Your opinion is valued … More
5/5
GoogleI had the pleasure of working with Eilis at JLL during my apartment search in London, she was incredibly helpful, always quick to respond, and went above and beyond to make sure I found the perfect place that met all my needs. She was …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
